Altiris™ Inventory for Network Devices 7.1 from Symantec™ User Guide Altiris™ Inventory for Network Devices from Symantec™ User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Legal Notice Copyright © 2011 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo, Altiris, and any Altiris or Symantec trademarks used in the product are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. 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Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement. Symantec Corporation 350 Ellis Street Mountain View, CA 94043 http://www.symantec.com Technical Support Symantec Technical Support maintains support centers globally. Technical Support’s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantec’s support offerings include the following: ■ A range of support options that give you the flexibility to select the right amount of service for any size organization ■ Telephone and/or Web-based support that provides rapid response and up-to-the-minute information ■ Upgrade assurance that delivers software upgrades ■ Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis ■ Premium service offerings that include Account Management Services For information about Symantec’s support offerings, you can visit our Web site at the following URL: www.symantec.com/business/support/ All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy. Contacting Technical Support Customers with a current support agreement may access Technical Support information at the following URL: www.symantec.com/business/support/ Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available: ■ Product release level ■ Hardware information ■ Available memory, disk space, and NIC information ■ Operating system ■ Version and patch level ■ Network topology ■ Router, gateway, and IP address information ■ Problem description: ■ Error messages and log files ■ Troubleshooting that was performed before contacting Symantec ■ Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/business/support/ Customer service Customer service information is available at the following URL: www.symantec.com/business/support/ Customer Service is available to assist with non-technical questions, such as the following types of issues: ■ Questions regarding product licensing or serialization ■ Product registration updates, such as address or name changes ■ General product information (features, language availability, local dealers) ■ Latest information about product updates and upgrades ■ Information about upgrade assurance and support contracts ■ Information about the Symantec Buying Programs ■ Advice about Symantec's technical support options ■ Nontechnical presales questions ■ Issues that are related to CD-ROMs or manuals Support agreement resources If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows: Asia-Pacific and Japan customercare_apac@symantec.com Europe, Middle-East, and Africa semea@symantec.com North America and Latin America supportsolutions@symantec.com Contents Technical Support ............................................................................................... 4 Chapter 1 Introducing Inventory for Network Devices ..................... 9 About Inventory for Network Devices ................................................ 9 What's new in Inventory for Network Devices 7.1 .............................. 10 Components of Inventory for Network Devices .................................. 11 Where to get more information ....................................................... 11 Chapter 2 Installing Inventory for Network Devices ....................... 15 System requirements .................................................................... Installing or upgrading Inventory for Network Devices ....................... Migrating to Inventory for Network Devices 7.1 ................................. Uninstalling Inventory for Network Devices ..................................... Chapter 3 15 15 16 17 Using the Agentless Inventory Home page .................... 19 Agentless Inventory Home page ...................................................... 19 Chapter 4 Gathering agentless inventory ......................................... 21 About gathering agentless inventory ............................................... Gathering agentless inventory ........................................................ Creating agentless inventory tasks using the wizard ........................... Manually creating and modifying agentless inventory tasks ................. Scheduling agentless inventory tasks .............................................. Chapter 5 21 23 24 25 27 Viewing agentless inventory status and results ........... 29 About agentless inventory status and results .................................... 29 Viewing agentless inventory reports ................................................ 29 Chapter 6 Mapping network device data .......................................... 31 About SNMP data mapping ............................................................ 31 Using SNMP data mapping tables .................................................... 32 Exporting and importing SNMP data mapping tables .......................... 33 8 Contents Index .................................................................................................................... 35 Chapter 1 Introducing Inventory for Network Devices This chapter includes the following topics: ■ About Inventory for Network Devices ■ What's new in Inventory for Network Devices 7.1 ■ Components of Inventory for Network Devices ■ Where to get more information About Inventory for Network Devices Inventory for Network Devices gathers inventory data from discovered devices in your network. This inventory is gathered from the devices that are not managed through the Symantec Management Agent. Because a management agent is not required, this inventory is considered an agentless inventory. Agentless inventory gathers inventory on the devices that are already discovered and exist as resources in the Symantec Management Platform's Configuration Management Database (CMDB). Generally, you use agentless inventory to gather inventory on the devices that are discovered using the Network Discovery component of the Symantec Management Platform. This inventory is performed by running agentless inventory tasks on discovered devices and reporting the data to Notification Server. The discovery data is stored in the CMDB. You configure the automated tasks that are scheduled to run at regular intervals to keep your inventory data current. You can gather inventory on the following types of devices: ■ Cluster 10 Introducing Inventory for Network Devices What's new in Inventory for Network Devices 7.1 ■ Computer ■ Computer: virtual machine ■ Infrastructure device ■ IP phone ■ KVM device ■ Network-attached storage ■ Network backup device ■ Network printer ■ Out-of-band management device ■ Out-of-band management device: chassis management controller ■ Physical rack ■ Physical rack: physical enclosure ■ Physical rack: physical enclosure: physical bay Currently, agentless inventory gathers inventory only on SNMP-enabled devices. You can determine the type of inventory that is gathered through SNMP data mapping tables. Agentless inventory collects data from the SNMP-enabled network devices that are based on SNMP data mapping tables. The tables identify the data fields you want to collect and apply the settings to selected device types. See “Gathering agentless inventory” on page 23. See “About SNMP data mapping” on page 31. What's new in Inventory for Network Devices 7.1 In the 7.1 release of Inventory for Network Devices, the following new features are introduced: Table 1-1 Feature List of new features Description Support for the Symantec Management The Inventory for Network Devices 7.1 release supports the Symantec Platform 7.1. Management Platform 7.1. Symantec Management Platform 7.1 works on 64-bit Microsoft Windows Server 2008 R2. See “About Inventory for Network Devices” on page 9. Introducing Inventory for Network Devices Components of Inventory for Network Devices Components of Inventory for Network Devices Inventory for Network Devices runs on the Symantec Management Platform and uses the components of the platform. See “About Inventory for Network Devices” on page 9. Inventory for Network Devices also includes the following components: Table 1-2 Components of Inventory for Network Devices Component Description Inventory for Network Devices tasks (also known as agentless inventory tasks) You create and schedule tasks to collect inventory on discovered devices. See “Gathering agentless inventory” on page 23. Agentless inventory wizard You can use the wizard to easily create agentless inventory tasks. See “Creating agentless inventory tasks using the wizard” on page 24. Agentless Inventory Home page This portal page provides links to commonly-used tasks and a summary of inventory data. See “Agentless Inventory Home page” on page 19. Agentless inventory reports After inventory data is gathered, you can view that data using predefined or custom reports. See “Viewing agentless inventory reports” on page 29. SNMP data mapping tables These tables define the type of inventory data that is gathered. See “About SNMP data mapping” on page 31. Where to get more information Use the following documentation resources to learn about and use this product. 11 12 Introducing Inventory for Network Devices Where to get more information Table 1-3 Documentation resources Document Description Location Release Notes Information about new features and important issues. The Product Support page, which is available at the following URL: http://www.symantec.com/business/support/all_products.jsp When you open your product's support page, look for the Documentation link on the right side of the page. User Guide Information about how to use this product, including detailed technical information and instructions for performing common tasks. ■ The Documentation Library, which is available in the Symantec Management Console on the Help menu. ■ The Product Support page, which is available at the following URL: http://www.symantec.com/business/support/all_products.jsp When you open your product’s support page, look for the Documentation link on the right side of the page. Help Information about how to use this product, including detailed technical information and instructions for performing common tasks. The Documentation Library, which is available in the Symantec Management Console on the Help menu. Context-sensitive help is available for most screens in the Symantec Management Console. You can open context-sensitive help in the following ways: ■ The F1 key when the page is active. Help is available at the ■ The Context command, which is available in the Symantec Management Console on the Help menu. solution level and at the suite level. This information is available in HTML help format. In addition to the product documentation, you can use the following resources to learn about Symantec products. Table 1-4 Symantec product information resources Resource Description Location SymWISE Support Knowledgebase Articles, incidents, and issues about Symantec products. http://www.symantec.com/business/theme.jsp?themeid=support-knowledgebase Introducing Inventory for Network Devices Where to get more information Table 1-4 Symantec product information resources (continued) Resource Description Location Symantec Connect An online resource that http://www.symantec.com/connect/endpoint-management contains forums, articles, blogs, downloads, events, videos, groups, and ideas for users of Symantec products. 13 14 Introducing Inventory for Network Devices Where to get more information Chapter 2 Installing Inventory for Network Devices This chapter includes the following topics: ■ System requirements ■ Installing or upgrading Inventory for Network Devices ■ Migrating to Inventory for Network Devices 7.1 ■ Uninstalling Inventory for Network Devices System requirements Inventory for Network Devices has the following system requirement: ■ Symantec Management Platform 7.1 Symantec Management Platform is installed or upgraded automatically when you use Symantec Installation Manager to install or upgrade this product. For more information on the Symantec Management Platform prerequisites and installation instructions, see the Symantec Management Platform Help. See “About Inventory for Network Devices” on page 9. Installing or upgrading Inventory for Network Devices You install or upgrade Inventory for Network Devices 7.1 by using the Symantec Installation Manager. You can download the installation files directly to your server or you can create offline installation packages. 16 Installing Inventory for Network Devices Migrating to Inventory for Network Devices 7.1 For more information, see the IT Management Suite Implementation Guide at http://www.symantec.com/docs/DOC3464. See “About Inventory for Network Devices” on page 9. Migrating to Inventory for Network Devices 7.1 During the migration from Inventory for Network Devices 6.x, the following data is automatically migrated: The data class list from 6.x to 7.x ■ Inv_SNMP_Host_Devices ■ Inv_SNMP_Host_Resources ■ Inv_SNMP_NW_Adapters ■ Inv_SNMP_NW_Disk_Storage ■ Inv_SNMP_NW_NLM ■ Inv_SNMP_NW_Partitions ■ Inv_SNMP_NW_Printers ■ Inv_SNMP_NW_Server ■ Inv_SNMP_NW_Settings ■ Inv_SNMP_NW_Settings_Descriptions ■ Inv_SNMP_NW_Volume ■ Inv_SNMP_Physical_Entities Inv_SNMP_Printer (changes its name to Inv_SNMP_HP_Printer in 7.x) ■ Inv_SNMP_Software ■ SNMP data mapping tables MIB files ■ Inv_SNMP_Storage ■ Inv_SNMP_Win32_Print_Queues ■ Inv_SNMP_Win32_Services ■ Inv_SNMP_Win32_Shares ■ SNMPDeviceMap ■ SNMPTableMap All MIB files in the 6.0 NetworkInventory\Mibs directory are imported into the database during the upgrade. You perform the product migration from version 6.x to 7.1 and from version 7.0 to 7.1 according to the migration scenario for the IT Management Suite.. For more information, see IT Management Suite Migration Guide version 6.x to 7.1 and IT Management Suite Migration Guide version 7.0 to 7.1. Installing Inventory for Network Devices Uninstalling Inventory for Network Devices See “About Inventory for Network Devices” on page 9. Uninstalling Inventory for Network Devices You uninstall Inventory for Network Devices 7.1 by using the Symantec Installation Manager. For more information, see the IT Management Suite Implementation Guide at http://www.symantec.com/docs/DOC3464. See “About Inventory for Network Devices” on page 9. 17 18 Installing Inventory for Network Devices Uninstalling Inventory for Network Devices Chapter 3 Using the Agentless Inventory Home page This chapter includes the following topics: ■ Agentless Inventory Home page Agentless Inventory Home page Agentless Inventory Home page is a portal page that provides a single launching point for most of the activities that are associated with agentless inventory. It contains the Web parts that display past, present, and future agentless inventory activities. It also serves as a control panel for initiating and controlling agentless inventory tasks. It provides access to other management pages for agentless inventory. As with all Symantec Management Console portal pages, you can customize Agentless Inventory Home page to meet your specific needs. See “About Inventory for Network Devices” on page 9. 20 Using the Agentless Inventory Home page Agentless Inventory Home page Table 3-1 Web parts on the Agentless Inventory Home page Web part Description Agentless Inventory Quick Start The quick start provides links to commonly performed tasks. To create an agentless inventory task, you can launch the agentless inventory wizard from here. See “Creating agentless inventory tasks using the wizard” on page 24. You can also view and configure SNMP data mapping tables. See “About SNMP data mapping” on page 31. Devices Inventoried by Type This summary graph reports the total number of devices that are inventoried. The graph is a bar graph that groups the devices by their type. Agentless Inventory Tasks This Web part has the following two tabs: Available Tasks From this tab, you can view your agentless inventory tasks. You can edit, delete, schedule, or run an existing task or create a new one. You can also view properties and the schedule of a task. ■ Task Run From this tab, you can view the tasks that are running or have been previously run. You can also stop a task that is in progress. ■ Click the Refresh icon to update the list. Double-click the task to view the summary of the task. Edit You can edit the layout of the Network Discovery Home page. For more information, view topics about portal pages in the Symantec Management Console Help. Chapter 4 Gathering agentless inventory This chapter includes the following topics: ■ About gathering agentless inventory ■ Gathering agentless inventory ■ Creating agentless inventory tasks using the wizard ■ Manually creating and modifying agentless inventory tasks ■ Scheduling agentless inventory tasks About gathering agentless inventory You can gather basic inventory data of discovered SNMP network devices such as computers, network printers, network-attached storage devices, and network backup devices. The inventory is performed by running agentless tasks on discovered devices and reporting the data to Notification Server. The discovery data is stored in the CMDB. You configure the automated tasks that are scheduled to run at regular intervals to keep your inventory data current. See “About Inventory for Network Devices” on page 9. See “Gathering agentless inventory” on page 23. When you configure agentless inventory tasks, you specify the following: ■ Which devices to inventory ■ Which network protocols to use to communicate with devices (connection profile) ■ When to run the task 22 Gathering agentless inventory About gathering agentless inventory You can configure multiple tasks to meet your needs. For example, you can create the tasks that are based on the following: ■ Which devices you want to inventory ■ How often you want to run the inventory tasks You can create and configure agentless inventory tasks in the following ways: Using the Agentless Inventory wizard The wizard guides you through the creation and configuration of agentless inventory tasks. You can later edit the advanced settings and schedules of a task by using the task page. See “Creating agentless inventory tasks using the wizard” on page 24. Manually creating a task You can manually create tasks from the Task Management Portal. This option lets you configure more advanced settings and schedules. See “Manually creating and modifying agentless inventory tasks” on page 25. You can only gather inventory of the devices that are already discovered. You can use Network Discovery to discover network devices and create resources for them in the CMDB. For more information, see the topics about Network Discovery in the Symantec Management Platform Help. See “About Inventory for Network Devices” on page 9. Agentless inventory tasks use connection profiles to manage the protocols that are used to communicate with network devices. Connection profiles are components of the Symantec Management Platform. When devices are discovered, the protocols that are used to communicate with the device are stored in the resource for that device in the CMDB. When you use agentless inventory tasks, you do not specify a connection profile or protocols. Agentless inventory tasks use the same protocols that were enabled when the device was discovered. For more information, see the topics about resource discovery and using connection profiles in the Symantec Management Platform Help. Gathering agentless inventory Gathering agentless inventory Gathering agentless inventory You can gather inventory data of discovered network devices and enter that data in the CMDB. This process guides you through the steps to discover network devices. See “About gathering agentless inventory” on page 21. Table 4-1 Process for gathering inventory of network devices Step Action Description Step 1 Discover network devices. You can only gather inventory of the devices that are already discovered. For more information, view topics about Network Discovery in the Symantec Management Platform Help. Step 2 Create agentless inventory tasks. You create and schedule tasks to collect inventory. You can use two methods for creating tasks: using the Inventory wizard and creating tasks manually. See “Creating agentless inventory tasks using the wizard” on page 24. See “Manually creating and modifying agentless inventory tasks” on page 25. Step 3 (Optional) Modify task settings or After you create a task, you can modify schedules. the settings of a task or create additional schedules. See “Manually creating and modifying agentless inventory tasks” on page 25. See “Scheduling agentless inventory tasks” on page 27. Step 4 View agentless inventory data. You can view the status of agentless inventory tasks and view reports that show discovery results. See “About agentless inventory status and results” on page 29. 23 24 Gathering agentless inventory Creating agentless inventory tasks using the wizard Creating agentless inventory tasks using the wizard The wizard guides you through the creation of an agentless inventory task and the configuration of the basic settings. You can later edit the advanced settings and schedules of the task by using the task page. See “About gathering agentless inventory” on page 21. See “Gathering agentless inventory” on page 23. To create Network inventory tasks using the agentless inventory wizard 1 In the Symantec Management Console, on the Home menu, click Discovery and Inventory > Agentless Inventory. 2 In the Agentless Inventory Quick Start, click Run inventory wizard. 3 In the wizard, select whether to inventory a group of devices or an individual device. 4 To inventory a group of devices, perform the following steps in order: 5 ■ Click Choose devices. ■ In the list, click the group of target devices that you want to inventory. You use the Organizational views feature of Notification Server to filter the target devices you want to inventory. You can use pre-existing filters or create your own. For example, you can use filters to target devices in a certain location or department. You can also filter by a certain asset or network resource type. For a default filter, you can select Default > All Resources > Asset > Network Resource. For more information, see topics about using filters and organizational views in the Symantec Management Platform Help. ■ Under Include Device Types, click the type of devices you want to inventory. To inventory an individual device, perform the following steps in order: ■ Click Individual device ■ In the drop-down list, click the device that you want to inventory. This list includes all devices that have been previously discovered and have resources in the CMDB. 6 Click Next. 7 Name the task, and then click Next. 8 Schedule the task. See “Scheduling agentless inventory tasks” on page 27. Gathering agentless inventory Manually creating and modifying agentless inventory tasks 9 Click Finish. 10 To view the created tasks, do one of the following: ■ View the lists of tasks on the Agentless Inventory Home page. To view newly created tasks, you may need to click the Refresh symbol. ■ Click Manage > Jobs and Tasks > System Jobs and Tasks > Discovery and Inventory. Manually creating and modifying agentless inventory tasks You can manually create, modify, and stop agentless inventory tasks from the Task Management Portal. See “About gathering agentless inventory” on page 21. See “Gathering agentless inventory” on page 23. To manually create agentless inventory tasks 1 In the Symantec Management Console, on the Home menu, click Discovery and Inventory > Agentless Inventory. 2 In the Agentless Inventory Tasks Web part, on the Available Tasks tab, click New. 3 In the New Agentless Inventory Task dialog box, give the task a descriptive name. 4 Select whether to inventory a group of devices or an individual device. 5 To inventory a group of devices, perform the following steps in order: 6 ■ Click Group of Devices. ■ In the list, click the group of target devices you want to inventory. You use the Organizational views feature of Notification Server to filter the target devices you want to inventory. You can use pre-existing filters or create your own. For example, you can use filters to target devices in a certain location or department. You can also filter by a certain asset or network resource type. For a default filter, you can click Default > All Resources > Asset > Network Resource. For more information, see the topics about using filters and organizational views in the Symantec Management Console Help. ■ Click the type of devices you want to inventory. To inventory an individual device, perform the following steps in order: 25 26 Gathering agentless inventory Manually creating and modifying agentless inventory tasks 7 ■ Click Individual device. ■ In the drop-down list, click the device that you want to inventory. This list includes all devices that have been previously discovered and have resources in the CMDB. (Optional) Click and configure the option to only inventory the devices that were not inventoried in the specified number of days. You can reduce the gathered inventory and limit the inventory scan to devices that have not been scanned in a certain number of days. 8 Click Advanced. 9 (Optional) Configure the maximum number of threads that are used concurrently. During the inventory process, a separate thread is used for each device. You can increase or decrease this number. This number is based on the amount of traffic you want this task to generate or on the capacity of your Notification Server. For example, if you run the task during the night and are not concerned about network traffic, you can increase this number. This method lets you gather inventory from many devices. If you are concerned about the processing load on your server, you may want to decrease this number. 10 Click OK. 11 Click OK. 12 (Optional) Schedule a task. See “Scheduling agentless inventory tasks” on page 27. To modify agentless inventory tasks 1 In the Symantec Management Console, on the Manage menu, click Jobs and Tasks. 2 In the left pane, click Jobs and Tasks > System Jobs and Tasks > Discovery and Inventory. You can also view and edit agentless inventory tasks on the bottom of the Agentless Inventory Home page. 3 In the right pane, click the task that you want to modify. Gathering agentless inventory Scheduling agentless inventory tasks To stop agentless inventory tasks 1 In the Symantec Management Console, on the Home menu, click Discovery and Inventory > Agentless Inventory. 2 In the Agentless Inventory Tasks Web part, click Tasks Run. To view newly created tasks, you may need to click the Refresh symbol. 3 Click the task that you want to stop and then click Stop. Scheduling agentless inventory tasks When you schedule tasks, you can configure multiple schedules for an individual task or use shared schedules. Agentless inventory tasks use the task management component of the Symantec Management Platform that provides flexibility to target computers and schedule tasks. For more information, see the topics about using and scheduling tasks in the Symantec Management Platform Help. See “Creating agentless inventory tasks using the wizard” on page 24. See “Gathering agentless inventory” on page 23. To schedule agentless inventory tasks 1 On the Home menu, click Discovery and Inventory > Agentless Inventory. 2 In the Agentless Inventory Tasks Web part, click the Available Tasks tab. 3 Click the task that you want to schedule, and then click Schedule. 4 Click one of the following options: ■ Now ■ Schedule 5 Click OK. 6 (Optional) To create multiple schedules, click Schedule, and create a new schedule. 27 28 Gathering agentless inventory Scheduling agentless inventory tasks Chapter 5 Viewing agentless inventory status and results This chapter includes the following topics: ■ About agentless inventory status and results ■ Viewing agentless inventory reports About agentless inventory status and results After an agentless inventory has been performed, the data about the devices is stored in the CMDB. You can view the reports that show the data from the inventory. The Agentless Inventory Home page presents one of the reports as a data summary. On this page you can view the status of the tasks. In the Resource Manager, you can also view and create reports about the inventory data, and view discovered devices. See “Gathering agentless inventory” on page 23. See “Agentless Inventory Home page” on page 19. See “Viewing agentless inventory reports” on page 29. Viewing agentless inventory reports You can view the results of your agentless inventory by viewing reports. You can view predefined reports or create your own. For more information, see the topics about reports in the Symantec Management Platform Help. You can filter the results that are based on the manufacturer and model of the inventoried devices. You can view the results as a grid view that displays the 30 Viewing agentless inventory status and results Viewing agentless inventory reports names and properties of the devices or as a chart view. You can change a chart view to a grid view by clicking the chart. You can also view the additional details about the device by viewing it in the Resource Manager. See “About agentless inventory status and results” on page 29. To view agentless inventory reports 1 In the Symantec Management Console, on the Reports menu, click All Reports. 2 In the left pane, click Reports > Discovery and Inventory > Agentless Inventory. 3 In the left pane, click the type of device you want to view. 4 In the left pane, click the report you want to view. 5 Enter the parameters of the report and click the Refresh symbol. To view a resource in the Resource Manager 1 On the Manage menu, click Resource. 2 Click the resource that you want to view and then click OK. For more information, see the topics about Resource Manager in the Symantec Management Platform Help. Chapter 6 Mapping network device data This chapter includes the following topics: ■ About SNMP data mapping ■ Using SNMP data mapping tables ■ Exporting and importing SNMP data mapping tables About SNMP data mapping You use SNMP data mapping tables to define how to map SNMP devices to the data that you want to collect. Many predefined tables exist for common SNMP devices. You can also create your own tables to customize the collected data. These tables are managed from the SNMP Data Mapping Tables page. The predefined mappings cannot be edited. See “Using SNMP data mapping tables” on page 32. When you define a table, you specify Management Information Base (MIB) data objects, also known as MIB files or MIBs. MIBs are the data objects that are defined in the database. An SNMP manager uses them to control hardware and software resources. MIBs let you expand the data fields that can be collected when inventory runs. Inventory Solution for Network Devices already provides many MIBs of the leading hardware manufacturers. You can also import additional MIBs using the MIB Import task. For more information, see the topics about MIB import in the Symantec Management Platform Help. When you map tables to a device, you choose a device from a list of classified SNMP devices. This list is the same list of SNMP devices that are configured on 32 Mapping network device data Using SNMP data mapping tables the SNMP Device Classifications page of Network Discovery. This list cannot be manually edited from the SNMP Data Mapping Tables page. However, you can configure it from the SNMP Device Classifications page of Network Discovery. For more information, see the topics about classifying SNMP devices in the Symantec Management Platform Help. To gather the same inventory from different Notification Servers, you can also export a table and then import it on a different server. See “Exporting and importing SNMP data mapping tables” on page 33. You can also test table definitions to ensure that you have defined the field values for a table definition correctly. When you test the table, you test it on a single device that you specify. Using SNMP data mapping tables You use SNMP data mapping tables to define how to map SNMP devices to the data that you want to collect. Many predefined tables are provided for common SNMP devices. You can also create your own tables to customize the collected data. The predefined mappings are read-only and cannot be edited. See “About SNMP data mapping” on page 31. To view SNMP data mapping tables 1 In the Symantec Management Console, on the Home menu, click Discovery and Inventory > Agentless Inventory. 2 In the Agentless Inventory Quick Start, click Data mapping tables. 3 In the left pane, click a table. 4 In the right pane, on the Table details tab, view table details. 5 In the right pane, on the Device mappings tab, view the SNMP devices to which the table is mapped. To test a table on a single device 1 Either in a new table or in the details of an existing table, click Test on Device. 2 Enter the host address or host name of the device you want to test. 3 Click Test. The data appears if a valid response is received from the device. To create a new mapping 1 On the SNMP Data Mapping Tables page, click New. 2 Enter a new table name and click OK. Mapping network device data Exporting and importing SNMP data mapping tables 3 Click the New symbol and add new rows. 4 To configure the row values, do the following: ■ Enter a name. The name identifies the data field you want to collect when inventory runs. The name you select is stored in the database and appears on inventory reports. ■ Select a type. ■ Enter a length. This field specifies the length of the field value. Some fields are predefined, such as the integer type, which is always the length of 4. ■ (Optional) Make this row a primary key. Check Key to enable the row to be a primary key in the data table. ■ Click Select OID to select an Object ID. The Object ID is mapped to the source of the protocol information. For example, it can map to the Object ID for an SNMP query. When you click this field, you use the Object ID Selection Tool dialog box to select an Object ID from the available MIBs. You can view the details of the Object ID information when a row is selected in the column definition table. See “About SNMP data mapping” on page 31. 5 Click OK. 6 Click Save changes. 7 Click Device Mappings and apply the table to devices. 8 In the list of all available device classes and types, in the first column of the table, check the check boxes of the device types you want to apply to this table. 9 Test the table to validate the table configuration. See “Using SNMP data mapping tables” on page 32. 10 Click Save changes. Exporting and importing SNMP data mapping tables If you manage network devices in a large infrastructure, you can export and send table configurations to other locations within your organization. This method is an easy way to ensure that all servers that use Inventory for Network Devices collect the same inventory. After you configure the tables that define the inventory collection, you can save them using the Export option. You can send these files 33 34 Mapping network device data Exporting and importing SNMP data mapping tables to other administrators, who can then use the Import option to update the database for their servers. See “About SNMP data mapping” on page 31. See “Using SNMP data mapping tables” on page 32. To export a mapping table 1 On the SNMP Data Mapping Tables page, click the table you want to export and then click Export. 2 Click Save. 3 Specify the path to which to save the exported file and the new file name, and click Save. By default, the file name is the same as the table name. To import a mapping table 1 On the SNMP Data Mapping Tables page, click Import. 2 Browse to the file and click OK. Index A agentless inventory about 9, 21 connection profile 22 customizing 31 data mapping 31 gathering 23 home page 11, 19 portal page 29 protocol settings 22 SNMP data mapping tables 11 task status 19, 29 agentless inventory reports 11 agentless inventory task 9, 11, 22 creating 24–25 modify 26 modifying 25 reports 29 scheduling 27 stop 27 agentless inventory wizard 11, 22, 24 inventory (continued) network devices 9, 23–25. See agentless inventory SNMP devices 21 Inventory for Network Devices about 9 task. See agentless inventory tasks M migrating automatically 16 manually 16 N network devices data mapping 31–32 inventory 9, 23. See agentless inventory network devices inventory. See agentless inventory P protocol settings agentless inventory 22 C connection profiles agentless inventory 21–22 context-sensitive help 11 R Release Notes 11 requirements 15 D data mapping network devices 31–32 documentation 11 H help context-sensitive 11 I installing 15 inventory agentless inventory 21 S SIM 15 SNMP data mapping 11 network devices 31 SNMP data mapping table create 32 export 34 import 34 test 32 view 32 SNMP-enabled devices inventory. See agentless inventory 36 Index Symantec Installation Manager. See SIM system requirements 15 T task. See see agentless inventory task U upgrading 16 uprgading 15