Forethought
 Knowledge is our most important engine of
production – Alfred Marshal
 Knowledge is the key resource of the 21st
century
 Problem today is not how to find information
but how to handle it!
Outline
 Concept of Knowledge
Management (KM)
 Forces Driving KM
 KM Systems
 Impact of KM
 KM Tools and Use of ICT
in KM
Picture Exercise
 What comes in your mind while talking about
Knowledge Management? Please create a
PICTURE/DIAGRAM within 5 minutes that shows
your understanding on ‘Knowledge Management’.
 Each individual will get 1 minute for drawing
 Succeeding individuals should build on the
concept already drawn
 Executives are requested NOT TO communicate
while drawing
 Share learning in plenary
4
Knowledge
Tacit
Explicit
 Subjective, cognitive,
 Objective, rational,
 Highly personalized
 Policies, goals,
experiential learning
 Difficult to formalize
 Sticky knowledge
technical
strategies, papers,
reports
 Codified
 Leaky knowledge
Knowledge Continuum
 Data = collection of facts, measurements,
statistics
 Information = organized data
 Knowledge = contextual, relevant,
actionable information
Knowledge Management
 Process to help organization identify, select,
organize, disseminate, transfer information
 Systematic and active management of ideas,
information, and knowledge residing within
organization’s employees
 Leverage value of intellectual capital through
reuse
Reflect from the Case
 Watch the video
 Note key points in your notebook that
relates the:

Driving forces for KM

KM processes/systems

Results of KM in the given context
 Share in plenary
Driving Forces for KM
 Increasing Domain
Complexity
 Accelerating Market
Volatility
 Intensified Speed of
Responsiveness
 Diminishing Individual
Experiences
The KM Systems
Impact of KM
People
• Employee Learning
• Employee Adaptability
• Job Satisfaction
Process
• Process Effectiveness
• Process Efficiency
• Process Innovation
Products
• Value added products
• Knowledge based products
Organizational
Performance
• Return on Investment
• Economies of Scale and Scope
• Sustainable competitive advantage
KM Techniques
 Brainstorming
 Story Telling
 Knowledge Mapping
 Communities of Practice (CoP)
 After Action Review (AAR)
 Exit Interview
 Knowledge Fair
 Yellow Pages
 Lesson Learned and Best Practices
KM Tools and ICT
 Infrastructure: groupware,
intranets, document
management, KM suites
 Thinking: concept mapping,
creativity tools, AI
 Gathering, discovering: search
engines, data mining, intelligent
agents
KM Tools and ICT
 Organizing, storing: data
warehousing, OLAP, metadata,
XML
 Knowledge worker support: case
based reasoning, decision
support, workflow, community
support, simulation
 Application specific: CRM,
expertise profiling, competitive
intelligence
KM Systems in practice
1. Enterprise-wide knowledge management systems
 General-purpose firm-wide efforts to collect, store,
distribute, and apply digital content and knowledge
2. Knowledge work systems (KWS)
 Specialized systems built for engineers, scientists, other
knowledge workers charged with discovering and creating
new knowledge
3. Intelligent techniques
 Diverse group of techniques such as data mining used for
various goals: discovering knowledge, distilling knowledge,
discovering optimal solutions
Content Management
Network
Management
 a database of firm
experts, as well as
accepted solutions to
known problems
 facilitates the
communication
between employees
looking for knowledge
and experts who have
that knowledge.
KM Work System
Case based
reasoning
• Represents
knowledge as
a database of
past cases and
their solutions.
Learning organization & KM
 People continually expand their capacity to
create the results they truly desire
 New and expansive patterns of thinking are
nurtured
 Collective aspiration is set free
 People are continually learning how to learn
together
 KM is the foundation of learning organization
Barriers to KM Implementation
Lack of Need
5%
Barriers to KM
Costs
12%
Immaturity of
User Groups
16%
Immaturity of
Technology
19%
Cultural
Resistance
48%
To Sum Up
 Knowledge controls access to opportunity and
advancement
 KM is creation, sharing and utilization of
Knowledge systematically
 An integral part of every knowledge worker’s
daily responsibilities
 Various tools can be used for managing
knowledge assets
 Use of ICT is important for KM implementation
Basanta Raj Sigdel
NASC
Tel. 5522160 Ext. 275
Cell: 9841310840
Email: brsigdel@nasc.org.np