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JOB TITLE: Humanitarian Operations Advisor
TEAM/PROGRAMME: Humanitarian Team (Syria
Response)
GRADE: 4
LOCATION: Amman, Jordan
CONTRACT LENGTH: 12 months
CHILD SAFEGUARDING:
Level 3 - the responsibilities of the post may require the post holder to have regular contact with or
access to children or young people
ROLE PURPOSE:
To provide high level continuous operational support, assist in the development of the response
strategy at the country level and assist in a broad range of services to facilitate the delivery of
humanitarian response, the establishment of a firm foundation for recovery and transition to longer
term development.
The position provides assistance to operational support that covers 3 main areas:
 Assisting Country Offices – Provide additional capacity to ensure smooth delivery of
humanitarian programmes in countries responding to the Syria crisis. Identify the need for
and source additional support in operational, technical or other support functions.
 Coordinating with stakeholders – Ensure effective liaison between and brokerage of
operational support, TA and efficient information dissemination and management. Acts as
focal point for information.
 Supporting program quality - Monitor and review and key documents, adherence to
agreed processes and deliverables and implementation of agreed decisions, liaising
closely with other regional functions especially Regional Program Operations, Program
Development & Quality and Regional Humanitarian functions. Assisting Senior
Humanitarian Advisor on initiatives and act as a sounding board for decisions and actions
supporting key stakeholders.
SCOPE OF ROLE:
Reports to: Senior Humanitarian Operations Advisor - Syria Response
Staff directly reporting to this post: TBC
KEY AREAS OF ACCOUNTABILITY:
Program Quality:
 Work closely with the Country Programme to maintain an overview of programme delivery,
helping to proactively identify issues that might affect response implementation, flagging
these to the Senior Humanitarian Advisor, Country Director, Regional Deputy Director of
Operations and Regional Deputy Director of Programme Development & Quality (PDQ)
and other relevant functions as appropriate.
 Work with the Country Office to ensure the response programme achieves SCI
benchmarks and indicators and ensure deliverables are met according to SCI policies and
standards as per the SCI Humanitarian Categorisation Framework.
 Ensure technical backstops are in contact with in-country counterparts and involved in
supporting response.
 Liaise closely with Regional PDQ department to refer and request technical support as
needed.
 Working with Regional PDQ department, organise Real Time Reviews (RTR) and postresponse evaluation.
Support & Coordination:
 Act as a coordination focal point for the humanitarian response in the region and ensure
liaison, brokerage of support, and information dissemination between the Response
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Team(s)/Country Office(s), members and SCI Centre and Regional Office.
Assist the Senior Humanitarian Advisor to ensure adherence to SCI standards, procedures
and agreed processes, including ensuring key country and response deliverables are
produced according to agreed schedules and flagging likely delays or issues.
Assist the Senior Humanitarian Advisor to ensure implementation of management
decisions and actions agreed between Regional Office, SCI Humanitarian team
management and Country Programmes.
Flag serious issues that might affect response implementation to the Senior Humanitarian
Advisor, and as appropriate to the Country Director and/or Deputy Regional Director of
Operations.
Coordinate regular operations calls between Regional Syria team and CO SMT. Ensure
minutes are kept and action points implemented.
Provide specific gap filling capacity as agreed with supervisor.
Input into and review key deliverables from CO such as response outline and strategy,
particularly against humanitarian benchmarks, before wider distribution as per distribution
lists. Ensure relevant technical backstops have the opportunity to comment. Ensure
documents are reviewed and updated as appropriate.
Monitor quality and timeliness of sit-reps.
Schedule, facilitate and support response technical/operations calls and member calls with
CO and involved members and follow up on action points. Provide talking points as
needed.
Maintain response overview information on OMT, update weekly, and attend weekly SCI
Humanitarian Operations team calls.
Maintain a key contact list of main CO response staff, regional team, TAs and SCI
humanitarian team
Monitor external media on crisis and highlight key developments/opportunities to CO and
RO / Centre / members as appropriate.
Ensure categorisation deliverables are provided on time and CO is aware of what they
have to provide and have the necessary formats from humanitarian toolkit.
Together with the Senior Humanitarian Advisor, and in collaboration with the PDQ
department support development of action plans for Monitoring & Evaluation activities (e.g.
Real Time Reviews).
Provide support to Senior Humanitarian Advisor for initiatives and act as problem solving
partner and sounding board for decisions and actions.
Funding and Award Management:
 Work with CO team to monitor funding needs and gaps and proactively seek support for
appropriate funding.
 Liaise with COs to obtain information for contingency funding requirements for spikes,
surges, special needs.
 Together with the Senior Humanitarian Advisor, ensure identification and communication of
funding opportunities between members and Country Office and ensure appropriate and
timely follow-up by both.
 Work with Country Office and Regional and Centre Awards teams to ensure Award
Management System (AMS) is kept up to date and accurate
 Help ensure that committed funding is made available for Country Programme to use and
issues are resolved in a timely fashion. Support CO in identifying major issues impacting
access to funds and work with relevant individuals to identify and resolve bottlenecks to
minimise impact on programming.
 Help to ensure key information regarding award implementation is shared with relevant
member and any start-up, implementing, reporting implications are discussed and
appropriate actions agreed.
 Assist country in budgeting of response funding, and most productive use of this funding.
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HR/Staffing:
 Assist the Senior Humanitarian Advisor in close collaboration with the Country Office,
Regional HR and Global Roster Manager to ensure staff succession planning, and where
there are key staffing gaps that these are identified in a timely fashion and support
requested with clear terms of reference. Work with Regional HR and TA, HTWGs, and
other functions (Finance, Awards, HR, Logs, Media/Comms and Advocacy) to source
appropriate staff and work with SCI and Member HR teams to ensure timely deployment
/recruitment.
 Provide input to Senior Humanitarian Advisor and Regional Capacity Building Specialist on
capacity building needs in CO and prioritisation.
 Monitor HR tracker to identify upcoming gaps and fill them through reference to global
roster and member/SCI department contacts.
General:
 Demonstrate leadership in relation to Save the Children policies and practice with respect
to child safe guarding, code of conduct, health and safety, equal opportunities and other
relevant policies and procedures.
SKILLS AND BEHAVIOURS (our Values in Practice)
Accountability:
 Holds self accountable for making decisions, managing resources efficiently, achieving
results together with children and role modelling Save the Children values
 Holds the team and partners accountable to deliver on their responsibilities – giving them
the freedom to deliver in the best way they see fit, providing the necessary development to
improve performance and applying appropriate consequences when results are not
achieved
 Creates a managerial environment in-country to lead, enable and maintain our culture of
child safeguarding
Ambition:
 Sets ambitious and challenging goals for self and team, takes responsibility for own
personal development and encourages team to do the same
 Widely shares personal vision for Save the Children, engages and motivates others
 Future oriented, thinks strategically and on a global scale
Collaboration:
 Builds and maintains effective relationships, with own team, colleagues, members, donors
and partners
 Values diversity, sees it as a source of competitive strength
 Approachable, good listener, easy to talk to
Creativity:
 Develops and encourages new and innovative solutions
 Willing to take disciplined risks
Integrity:
 Honest, encourages openness and transparency
 Always acts in the best interests of children
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QUALIFICATIONS AND EXPERIENCE:
 University Degree in Social Science, Humanitarian studies or related field.
 Substantial experience in supporting and/or delivering humanitarian programmes for an
international organisation, including in a senior level in the field
 Significant demonstrated project management experience
 Operates at both big picture and detailed level
 Strong analytical and critical thinking skills
 Able to gather, organise, analyse and summarise complex information
 Strong attention to detail; accurate in work
 Effective communication skills, written and verbal, and the ability to present arguments
clearly and effectively to a wide range of internal and external audiences
 Good interpersonal skills, diplomatic and able
to operate effectively in multicultural
settings, builds trust and strong relationships
 Strong team player, flexible, adaptable, supportive
 Creative problem solver, proactive, takes initiative
 Service oriented, professional, focused
 Able to manage complex, varied and high workload, manage time and prioritise effectively,
completely reliable in delivering quality work against tight deadlines
 Ability to operate at conceptual, theoretical and practical levels
 Makes things happen, willing and able to go the extra mile
 Demonstrates grace and good humour even under pressure
 Willing to travel, often at short notice, and occasionally to remote and insecure locations
 Fluent written and spoken English; operational Arabic desired but not essential
Date of issue:
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Author: