SAVE THE CHILDREN INTERNATIONAL PROGRAMS ROLE PROFILE JOB TITLE: Humanitarian Operations Advisor TEAM/PROGRAMME: Humanitarian Team (Syria Response) GRADE: 4 LOCATION: Amman, Jordan CONTRACT LENGTH: 12 months CHILD SAFEGUARDING: Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people ROLE PURPOSE: To provide high level continuous operational support, assist in the development of the response strategy at the country level and assist in a broad range of services to facilitate the delivery of humanitarian response, the establishment of a firm foundation for recovery and transition to longer term development. The position provides assistance to operational support that covers 3 main areas: Assisting Country Offices – Provide additional capacity to ensure smooth delivery of humanitarian programmes in countries responding to the Syria crisis. Identify the need for and source additional support in operational, technical or other support functions. Coordinating with stakeholders – Ensure effective liaison between and brokerage of operational support, TA and efficient information dissemination and management. Acts as focal point for information. Supporting program quality - Monitor and review and key documents, adherence to agreed processes and deliverables and implementation of agreed decisions, liaising closely with other regional functions especially Regional Program Operations, Program Development & Quality and Regional Humanitarian functions. Assisting Senior Humanitarian Advisor on initiatives and act as a sounding board for decisions and actions supporting key stakeholders. SCOPE OF ROLE: Reports to: Senior Humanitarian Operations Advisor - Syria Response Staff directly reporting to this post: TBC KEY AREAS OF ACCOUNTABILITY: Program Quality: Work closely with the Country Programme to maintain an overview of programme delivery, helping to proactively identify issues that might affect response implementation, flagging these to the Senior Humanitarian Advisor, Country Director, Regional Deputy Director of Operations and Regional Deputy Director of Programme Development & Quality (PDQ) and other relevant functions as appropriate. Work with the Country Office to ensure the response programme achieves SCI benchmarks and indicators and ensure deliverables are met according to SCI policies and standards as per the SCI Humanitarian Categorisation Framework. Ensure technical backstops are in contact with in-country counterparts and involved in supporting response. Liaise closely with Regional PDQ department to refer and request technical support as needed. Working with Regional PDQ department, organise Real Time Reviews (RTR) and postresponse evaluation. Support & Coordination: Act as a coordination focal point for the humanitarian response in the region and ensure liaison, brokerage of support, and information dissemination between the Response DATE SAVE THE CHILDREN INTERNATIONAL PROGRAMS ROLE PROFILE Team(s)/Country Office(s), members and SCI Centre and Regional Office. Assist the Senior Humanitarian Advisor to ensure adherence to SCI standards, procedures and agreed processes, including ensuring key country and response deliverables are produced according to agreed schedules and flagging likely delays or issues. Assist the Senior Humanitarian Advisor to ensure implementation of management decisions and actions agreed between Regional Office, SCI Humanitarian team management and Country Programmes. Flag serious issues that might affect response implementation to the Senior Humanitarian Advisor, and as appropriate to the Country Director and/or Deputy Regional Director of Operations. Coordinate regular operations calls between Regional Syria team and CO SMT. Ensure minutes are kept and action points implemented. Provide specific gap filling capacity as agreed with supervisor. Input into and review key deliverables from CO such as response outline and strategy, particularly against humanitarian benchmarks, before wider distribution as per distribution lists. Ensure relevant technical backstops have the opportunity to comment. Ensure documents are reviewed and updated as appropriate. Monitor quality and timeliness of sit-reps. Schedule, facilitate and support response technical/operations calls and member calls with CO and involved members and follow up on action points. Provide talking points as needed. Maintain response overview information on OMT, update weekly, and attend weekly SCI Humanitarian Operations team calls. Maintain a key contact list of main CO response staff, regional team, TAs and SCI humanitarian team Monitor external media on crisis and highlight key developments/opportunities to CO and RO / Centre / members as appropriate. Ensure categorisation deliverables are provided on time and CO is aware of what they have to provide and have the necessary formats from humanitarian toolkit. Together with the Senior Humanitarian Advisor, and in collaboration with the PDQ department support development of action plans for Monitoring & Evaluation activities (e.g. Real Time Reviews). Provide support to Senior Humanitarian Advisor for initiatives and act as problem solving partner and sounding board for decisions and actions. Funding and Award Management: Work with CO team to monitor funding needs and gaps and proactively seek support for appropriate funding. Liaise with COs to obtain information for contingency funding requirements for spikes, surges, special needs. Together with the Senior Humanitarian Advisor, ensure identification and communication of funding opportunities between members and Country Office and ensure appropriate and timely follow-up by both. Work with Country Office and Regional and Centre Awards teams to ensure Award Management System (AMS) is kept up to date and accurate Help ensure that committed funding is made available for Country Programme to use and issues are resolved in a timely fashion. Support CO in identifying major issues impacting access to funds and work with relevant individuals to identify and resolve bottlenecks to minimise impact on programming. Help to ensure key information regarding award implementation is shared with relevant member and any start-up, implementing, reporting implications are discussed and appropriate actions agreed. Assist country in budgeting of response funding, and most productive use of this funding. DATE SAVE THE CHILDREN INTERNATIONAL PROGRAMS ROLE PROFILE HR/Staffing: Assist the Senior Humanitarian Advisor in close collaboration with the Country Office, Regional HR and Global Roster Manager to ensure staff succession planning, and where there are key staffing gaps that these are identified in a timely fashion and support requested with clear terms of reference. Work with Regional HR and TA, HTWGs, and other functions (Finance, Awards, HR, Logs, Media/Comms and Advocacy) to source appropriate staff and work with SCI and Member HR teams to ensure timely deployment /recruitment. Provide input to Senior Humanitarian Advisor and Regional Capacity Building Specialist on capacity building needs in CO and prioritisation. Monitor HR tracker to identify upcoming gaps and fill them through reference to global roster and member/SCI department contacts. General: Demonstrate leadership in relation to Save the Children policies and practice with respect to child safe guarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures. SKILLS AND BEHAVIOURS (our Values in Practice) Accountability: Holds self accountable for making decisions, managing resources efficiently, achieving results together with children and role modelling Save the Children values Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved Creates a managerial environment in-country to lead, enable and maintain our culture of child safeguarding Ambition: Sets ambitious and challenging goals for self and team, takes responsibility for own personal development and encourages team to do the same Widely shares personal vision for Save the Children, engages and motivates others Future oriented, thinks strategically and on a global scale Collaboration: Builds and maintains effective relationships, with own team, colleagues, members, donors and partners Values diversity, sees it as a source of competitive strength Approachable, good listener, easy to talk to Creativity: Develops and encourages new and innovative solutions Willing to take disciplined risks Integrity: Honest, encourages openness and transparency Always acts in the best interests of children DATE SAVE THE CHILDREN INTERNATIONAL PROGRAMS ROLE PROFILE QUALIFICATIONS AND EXPERIENCE: University Degree in Social Science, Humanitarian studies or related field. Substantial experience in supporting and/or delivering humanitarian programmes for an international organisation, including in a senior level in the field Significant demonstrated project management experience Operates at both big picture and detailed level Strong analytical and critical thinking skills Able to gather, organise, analyse and summarise complex information Strong attention to detail; accurate in work Effective communication skills, written and verbal, and the ability to present arguments clearly and effectively to a wide range of internal and external audiences Good interpersonal skills, diplomatic and able to operate effectively in multicultural settings, builds trust and strong relationships Strong team player, flexible, adaptable, supportive Creative problem solver, proactive, takes initiative Service oriented, professional, focused Able to manage complex, varied and high workload, manage time and prioritise effectively, completely reliable in delivering quality work against tight deadlines Ability to operate at conceptual, theoretical and practical levels Makes things happen, willing and able to go the extra mile Demonstrates grace and good humour even under pressure Willing to travel, often at short notice, and occasionally to remote and insecure locations Fluent written and spoken English; operational Arabic desired but not essential Date of issue: DATE Author: