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Agenda for today - morning
Time
10.00
10.10
10.30
10.50
10.55
Subject
Welcome & introduction
Agenda
L2012 Broadband platform performance
Broadband roadmap Fibre:

Regional bid progress

Cornwall update

FTTP / FTTC & Broadband Availability Checker update
[audience: product related people]
Broadband roadmap WBC/ WBMC
Including:

Multi-Service Edge

Broadband usage reports

Bandwidth

SFI process
[audience: product related people]
Introducing the morning breakout sessions
Coffee break
– 15 minutes
11.10
11.40
12.05
Focussed improvement area:

KBD overhaul

Self serve
Broadband retirements surgery:
Alternative products
–WBC and its many additional benefits –
DLM, Annex M, Real Time QoS
Lunch on T34
Speaker
Kris Barker
Graeme Snell
Graeme Snell
Neil Tye
Andy Wright
Paramjit Bahra
Ahmed Mohamed
Simon Brisbourne
James Lamb
Simon Brisbourne

Agenda for today - afternoon
Time Subject
13.05 Virtualisation & brief introductions to Broadband Architecture debates at the World Broadband Forum
13.40 eCo BB closure & other system infrastructure projects
Online changes
[audience: system & operational people]
14.10 Migrations: Sub Loop Unbundling back to SMPF
[audience: product related people]
14.25 Introducing the afternoon breakout sessions
14.30 Broadband retirements surgery:
How to migrate from 20C to 21C
14.55 Coffee break
15.10 Focussed improvement area:
Service including:

Overall performance

Contact reduction
15.40 Action point update
Dates for diaries
Open forum
16.00 Close of Forum
Speaker
David Thorne
(Guest speaker: Chief Broadband and Access
Strategist, BT Innovate & Design)
Tony Estcourt
Nigel Hannant
Bev Bytheway-Jackson
Kris Barker
James Lister / Simon Brisbourne
Richard Marsh
Kris Barker

Openreach is delivering fibre to approximately 2/3 rd of the UK as part of its commercial rollout
BT is committed to helping meet the government aspiration of 90% fibre broadband coverage by 2017
• BT’s approach
– Intervention roll out will mirror commercial rollout
- standard products and services
– “Fibre as far as possible”
Funding for the final 1/3 rd is organised and administered by Broadband Development UK (BDUK) on behalf of Department of Culture, Media and Sports
Practically every local authority has applied for BDUK funding
• BTW will be deploying WBC alongside the rollout (with very few exceptions)
– For BTW customers practically zero effort to serve the additional intervention areas
Following open tender, two providers have signed a framework contract with BDUK
7

BT is offering ‘CP agnostic’ marketing support to local bodies
• Driving market growth and awareness
•
Helping to position roll out as a regional activity, driven and ‘owned’ by local government
• Funded primarily by LBs, but potentially with BT contribution (at wholesale level, not BT Retail)
Services Include
• Regional campaigns, with a dedicated marketing team in region
• Local authority branded portal with white label content, availability checkers etc.
•
CRM system and eDM/direct mail services
• Events, workshops
•
Regionally branded cabs, flyers, vans etc.
8

Demand stimulation impact in Milton Keynes vs. based case of other comparable exchanges
(M3 exchanges where Virgin presence >80%)
Demand stimulation impact in Cornwall vs. base case of other comparable exchanges
(M1 exchanges)
Cornwall
Rest of
UK M1
0 200 400
Days since exchange went live
600 0 200 400
Days since exchange went live
600

Northern Ireland
Lancashire
Wales
North Yorkshire
Rutland
Campaigns up and running
Campaigns expected to start in Q4
Surrey
Cornwall
10

• £132m partnership – EU, Cornwall Council & BT - started OCT-2010 – targeting all 250k premises
• Aims: aiming for 80-90% FTTX coverage + strong focus on take-up
• Coverage now: FTTX: 109k premises passed NOW inc. 7.5k FTTP
(Falmouth, Truro, Liskeard, St Austell)
• Take-up: 14,000 live customers through 27 ISPs
• Next phase: 180-200k FTTX premises by APR-13 including 48k premises
FTTP
• Business & strategic growth areas prioritised for FTTP
• New trials & tests being pioneered in Cornwall eg. Fibre on Demand
• Superfast Cornwall keen & resourced to work with ISPs to drive take-up, particularly around FTTP
(opp. Truro station, SEP-12)
• Contact: ranulf.scarbrough@bt.com

• Who in your organisation needs to know about the rollout plans for BDUK areas?
– Suggest Marketing & Sales, Customer Service, Network build teams
• Tell us what type of information you would like us to provide about the plans for exchange enablement in BDUK areas
– E.g. timings, coverage, PR/Marketing activity
• Openreach in conjunction with BT wholesale will then create a communications channel to provide updates on BDUK plans
– Likely to use the existing BT wholesale fibre surgeries (contact lee.martin@bt.com
for details) – our aim is to launch this by the end of the year
– Do you require regular updates at this ISP forum as well?
• Finally, this is not just about a mass market consumer sales opportunity.
– There are likely to be bespoke SME sales engagement opportunities for
CPs in BDUK areas as SME business support / capability training is a key part of the demand stimulation programme in many of the BDUK bids

Nearly 12 million
‘premises’ passed 7 months ahead of schedule with over 850,000 End Users
Approx 31,000 cabinets RFS at 1,210+ exchanges and
1 600+ planned 163 extra newly announced exchanges
FTTC up to 80Mb service available, FTTP in EMD
Services up to 330Mb & trials on fibre on-demand
70 CPs selling the service, over 40 of whom we see as
‘commercially launched’
33% of BTW external SP FTTC lines are 80/20. Availability checker will always show the FASTEST available speed
22% ADSLcustomers in footprint. Average ‘Business’ conversion of 12% of enabled footprint. ‘Best in class’ conversion of 42%
Negligible impact on backhaul costs; the heavy users on Fibre were the heavy users on copper.
Integral part of BTW’s WBC and WBMC portfolio, systems and network
Part of £2.5Bn BT funding to 2/3rds end 2014
BDUK: 8 regions signed and growing

12/13
Q1/2 Q3/4 Q1/2
Differentiated SLA launch
FTTx Real Time Quality of
Service EMD
Launch of “80/20” FTTC:
80Mb up / 20Mb down
Availability Checker URL retirement
FTTC self install systems trials
13/14
“Wires Only” launch
Q3/4
220M FTTP launch
FTTC self install trials
Differentiated through put trial
FTTP On Demand trials
Fibre Performance Tester
Improvements
EMD 330Mb FTTP product
Remote Assure Trials
Availability Checker
FOX strategic solution
BDUK areas roll out
Fibre on Demand launch
Free bulk check
Connection offer £20 off
80/20 reduced rental offer
FTTP 330/20 Rental offer
Migration from LLU offer £40 off 40/2 STOP Sell
Future activities are aspirational and not fully committed

Diff Services products
Objective: Improved peak throughput and differentiation between
Deployment
Migration
Launch Q1 13/14
Q3
Q3/Q4
Remote Assure Trial
Objective: remote assure vs SFI for subset of fault types
Trial status: Live
Availability Checker
Version Control:
Next version: Removal of Broadband Availability Checker Version 26 on 21st October 2012
Changes: Added fields and “Look and Feel” changes Q4

Q2 Q3 Q4 2013/14
Migration from 20C IPstream to 21C Wholesale Broadband Connect
IPstream ‘Stop Sell’
Advance Services on 20C
Stop Sell
Advanced Services on 20C
Withdrawal
IPstream retirement within
WBC & Datastream in total
Notify FTTC self install technical trials
Release AD
19 th Aug
Rollout of WBC expands footprint to exceed 90% of UK end users
Weekend appointing
Dynamic Line Management
(DLM) improvements
CGNAT Private Addressing
Early mkt
Launch deploym’nt FTTx
Real time Quality of Service
Early market deployment of
330Mb FTTP product
FTTP on demand trails
Further WBC expansion plans
Trials of Cool Broadband also Fixed Rate Product
Multi Service Edge Trials
Advance Services (WBC
Assured) Stop Sell
Usage Report
Enhancements
WBC EP 40Gb Host Links launch
Rollout 119 MSEs
Advanced Services (WBC
Assured) Withdrawal
Consumer switching:
OfCom Statement
Rollout 416 MSEs
Differentiated throughput Trial
Availability Checker URL retirement
FTTC self install systems trials
Remote assure trails
Migrate from LLU offer £40 off
FTTP 330/20 rental Offer
Release AE
21 st Oct
Availability Checker
Release AF
13 th Jan
Release AG
18 th Mar
Differentiated SLA launch
Launch of 220Mb
FTTP
Fibre Only Exchange strategic solution
Launch of “Wires
Fibre on Demand
Launch
Release AH
20 th May
Release AI
22 nd Jul
Only”
BD UK areas roll out
40Mbs Stop sell
(40/2 product)
Release AJ
23 rd Sep
2013/14 information covers full year & is future info/aspirational

Q2 Q3 Q4 2013/14
Migration from 20C IPstream to 21C Wholesale Broadband Connect
IPstream ‘Stop Sell’
Advance Services on 20C
Stop Sell
Advanced Services on 20C
Withdrawal
IPstream retirement within
WBC & Datastream in total
Notify FTTC self install technical trials
Release AD
19 th Aug
Rollout of WBC expands footprint to exceed 90% of UK end users
Weekend appointing
Dynamic Line Management
(DLM) improvements
CGNAT Private Addressing
Early mkt
Launch deploym’nt FTTx
Real time Quality of Service
Early market deployment of
330Mb FTTP product
FTTP on demand trails
Further WBC expansion plans
Trials of Cool Broadband also Fixed Rate Product
Multi Service Edge Trials
Advance Services (WBC
Assured) Stop Sell
Usage Report
Enhancements
WBC EP 40Gb Host Links launch
Rollout 119 MSEs
Advanced Services (WBC
Assured) Withdrawal
Consumer switching:
OfCom Statement
Rollout 416 MSEs
Differentiated throughput Trial
Availability Checker URL retirement
FTTC self install systems trials
Remote assure trails
Migrate from LLU offer £40 off
FTTP 330/20 rental Offer
Release AE
21 st Oct
Availability Checker
Release AF
13 th Jan
Release AG
18 th Mar
Differentiated SLA launch
Launch of 220Mb
FTTP
Fibre Only Exchange strategic solution
Launch of “Wires
Fibre on Demand
Launch
Release AH
20 th May
Release AI
22 nd Jul
Only”
BD UK areas roll out
40Mbs Stop sell
(40/2 product)
Release AJ
23 rd Sep
2013/14 information covers full year & is future info/aspirational

Release AD
20 th August
Release AE
21 st October
FTTP: add Layer 2 switch ID on new & succession provides
(BB135-12)
BB Availability Checker: Version
Removal (BB145-12)
FTTP: Traffic Management Act
Permit or Notice (BB135-12)
Migration from 20C eCo BB to
21C eCo Plus for 20C assets (BB275-12)
KBD: End User TV Connect and
RTQoS diagnostics (BB267-12)
Technical changes for 20C BB
Retirement (BB323-12)
Knowledge Based Diagnostics:
SuperLite Diagnostics (BB134-12)
BB Availability Checker: Version
Removal (BB415-12)
Extension of Order & Fault
Tracker Notes (BB270-12)
New Error Code: “DN not recognised” (BB135-12)
WCR: New measure “Create to
Clear”(BB269-12)
New Fault Clear Codes for Fixed
Rate product (BB271-12)
FTTC: Introduction of PCP Only
Trial (BB270-12)
WBC Fixed Rate: Service Trial
(BB 270-12)
FTTP: processing of FVA discount message
(BB425-12)
T2R Journey: change of “Clock has Stopped” policy
(BB274-12)
Enhanced Broadband Usage
Reports (BB425-12)
New 40Gb Extension Path
(BB135-12)
Portal changes for Extension of
Order & Fault Tracker Notes
(BB425-12)

Release
Release AE
Release AF
Release AG
Release AH
Release AI
Release AJ
Release AK
Date
22 nd October 2012
14 th January 2013
18 th March 2013
20 th May 2013
22 nd July 2013
23 rd September 2013
25 th November 2013
The above dates are not confirmed until 90 day notification has been published

See briefing: BB450-12
Any questions? please contact mse.wbc.wbmc.tech@bt.com
If this affects you we will be contacting you to make sure the impacts and any action required are clear and to answer your concerns
What are BT doing?
• Introducing a new Broadband Remote Access server (BRAS) called Multi-service
Edge (MSE)
Why?
• Growth in bandwidth demand from increased volume and usage requires us to expand the BT Wholesale 21CN Broadband Platform.
When?
• Initial phase has 5 trial sites starting with Bradwell Abbey (off Milton Keynes) then:
119 MSEs by March 2013
416 MSEs by March 2014
Who is affected?
• All CPs who buy WBC and WBMC
So what does it mean for you?
1.
We will notify you of some IP address changes. If you use your own IP addressing as part of WBC Aggregation Point build, there are additional requirements.
2.
Once MSE goes live, as part of the authentication process and within accounting records there will be additional NAS IP addresses in RADIUS IETF Attribute 4.
3.
Implementation of MSEs requires end users to be migrated, with a break in service of between 1 and 30 mins.

See briefing: BB425-12
Any questions? please contact Bev Bytheway-Jackson at: bev.bytheway-jackson@bt.com
or 01244 657938
What are BT doing?
• We are enhancing Broadband usage reports to show 21C data as well as the existing 20C data and changing the delivery method to the Data Exchange
Distribution Server (DEDS)
Why?
• Due to customer demand
When?
• During October and November we will deploy the software and hardware needed
• Full launch will follow (date tbc)
Who is affected?
• Any CP that uses Broadband Usage Reports may wish to act
• If you don’t consume Broadband Usage Reports data there is no impact for you
So what does it mean for you?
• If you do consume Broadband Usage Reports then the data will soon be available via DEDs (20C and 21C data) in addition to Concorde Network Health (CNH) which will have 20C data.

•
London 2012 was the most connected Games ever and BTW own gold medal performance helped
- BTW CPs reach new heights too
• High usage on our broadband network without any issues is testament to the
- planning, investment and interaction with our customers to deliver a great end to end experience.
• Internet traffic reached an all-time high on the broadband network
• Bandwidth demand from some BTW CPs grew by up to 40 per cent in August
– with Rebecca Adlington’s 400 metres swimming event creating the demand peak.
• One node reached over capacity and some orders had to be re-planned
• BW forecast is of paramount importance to plan and size the network
• BW required by date needs to be planned with current T&Cs (5 WD)
• BTW initiated “Network re-use of Hostlink” during the Olympics which helped
2 CPs
• The Network re-use option for Host Links will be used under exceptional circumstances in the future

Opening
Ceremony
Swimming/f ootbal l
Bradley
Wiggins
100m final
3 athletics golds

SFI2: Re-instatement of
Base Module ONLY charging
See briefing:BB448-12
Any questions? please contact Ahmed Mohamed ahmed.mohamed@bt.com
020 7777 6112
What are BT doing?
• Re-introducing the Base Module ONLY charges for SFI2
Why?
• BT have now agreed a strategic fix with their supplier (Openreach) to correct a billing issue, that previously meant that that the SFI2 charge had sometimes been billed when not appropriate and also not billed when it should.
When?
• Full charging for SFI2 Base Only modules will begin from 10 th October 2012.
• The first full SFI2 charges will appear in the November 2012 bill
Who is affected?
• All CPs taking IPStream, Datastream, IPSC, WBC and WBMC
So what does it mean for you?
1.
Increased accuracy in billing for SFI2’s
2.
The current SFI2 waiver process will cease on the 9 th of October.
3.
All Base Module ONLY SFI2’s booked from the 10 th of October will appear on the
November 2012 bill.

•
•
Session Title
1
2
KBD overhaul/Self-serve focussed improvement area
Broadband retirements surgery
Where
Auditorium
Maple Suites
30
ServicEdge Review 14/03/12

BTW End of Service Life (EoSL) System Infrastructure Projects 12/13
System Change Description CP Benefit CP Impact /Action Required Timescales
B2B Gateway eCo Plus
(One Siebel)
Availability
Checker
(ONCE)
Availability
Checker
(BBAC) btwholesale.com
Migration to new Virtual Data Centre
(VDC) Platform environment
Oracle Upgrade, VDC migration,
Cosmetic changes in the portal
Database Oracle Upgrade
Database Upgrade & VDC migration
Hardware & Software changes inc.
Weblogic Upgrade
Oracle and Linux Upgrades Broadband
Provisions
(20&21c)
(FLOW)
Broadband
Customer
Reporting
(BBCR)
Broadband
Customer
Reporting
(BIP) eCo BB
Business Objects upgrade and
Reports rationalisation
VDC migration and upgrades to back end systems.
Migration of 20C BB product to eCo
Plus
Bulk Change Tool
(BBCT/Fastpeter)
Migration to BUT (Bulk Utility Tool)
Improved availability & resilience
Improved supportability
Improved supportability
Improved availability & resilience
Pre-migration testing & change of
B2B URL
Outage - aligned to planned
Release
6 Hour Outage on L2C - aligned to planned Release
Oct ‘12 to Jun
‘13
Mid Mar ‘13
Sep ‘12 / Nov
‘12
Outage on L2C - aligned to planned Release
Improved supportability availability & resilience
Outage - aligned to planned
Release
Oracle support availability Non-customer Impacting -
Aligned to planned Release
Improved ‘look & feel’ of
Reports
Improved availability & resilience
Changes to XML will be needed where required
Outage during which access to reports lost
Mid Feb ‘13
Mid Mar ‘13
TBC
Feb’13 – April
‘13
Feb ‘13 / Mar
‘13
Nov ‘12 to June
‘13
Single System to manage
20C/21C Assets
Simpler handling of Bulk
Orders, Novations etc.
Changes to XML & User Training on eCo Plus
PostDeployment ‘live’ testing will be required
Jan ‘13 to Jun
‘13
Nov ‘12
32

Impact Statement  We’re migrating to new software (Oracle) and hardware platform
(VDCs based HP Blades) and upgrading certificate security at the same time. This means
CPs will need to point to a new URL in production at a particular point in time. We would like customers to engage with us before the migration on connectivity and functionality testing.
What products are impacted by the change?  All BT Wholesale Broadband (20& 21c) for provision and repair journeys.
Benefits to CP’s 
• High Availability , Improved security through use of 2048 bit encrypted certificates instead of 1024 bit, reduced outage timelines.
What Should You Do?

• Migrate from 1024 to 2048 bit secure certificates.
•
Perform connectivity test with new onramp environment
• Perform functional test on new onramp environment
•
Establish connectivity with the new VDC sites.
• Migrate to the new URL/Portal at agreed time slot.
33

Will you (the CP) be required to undertake any code development?  based on experience of previous migrations the majority of CPs using standard CoTs packages will not need to make code changes
– to be confirmed through On Ramp testing.
Will this change impact any CP owned screens or interfaces?  Minor – URL and
Certificate Changes as described..
Will 30 or 90 day notifications be issued?

90day notifications before turning off the old URL.
Timescales 
• “On Ramp” is available in Sept 12
• Customer Migration is dependent on individual CP engagement Q3 12/13 to Q2 13/14.
•
Final withdrawal of existing gateway end 13/14.
34

Impact Statement  We’re changing from one version of the base software tool to the latest supported version e.g. Actuate v9 to Actuate v11. There will be minor changes to the look and feel of Actuate reports (we think it’s an improvement)
What products are impacted by the change?  BT Wholesale Broadband (20& 21c) –
BBCR Reports.
Benefits to CP’s 
• Improved usability of screens, some small functionality improvements.
What Should You Do?

• Users will be switched over to the new reports in Mid Oct 2012.
•
Please check your reports and feedback any comments or issues.
35

Impact Statement  We will be re-writing the existing BBCR reports using Oracle software. 90% of the reports impacted are used through XML interface.
What products are impacted by the change?  BT Wholesale Broadband (20& 21c)
–
BBCR Reports.
Benefits to CP’s 
•
Cleaner, more modern graphics.
Timescales 
•
BTW expect to deliver XMLs and one set of reporting in AF/AG timescales (Jan &
March)… Q4 this year
What Should You Do? 
•
Look out for 90 day notifications associated with XML.
• Schedule XML development resource.
Will 30 or 90 day notifications be issued?

90 day notifications for XML changes … this will be notified in Q3 (Won’t force switch to new XMLs this year – optional in Q4)
36

Impact Statement  Our 20c Broadband ordering and fault gateway is reaching the end of its service life. We plan to support the provision and repair interface through our 21c systems (Eco+). This will require a development and migration activity by our customers.
What products are impacted by the change?

IPStream and Datastream.
Benefits to CP’s 
• Continued support for 20c Broadband.
•
A single interface for 20c and 21c products.
What Should You Do? 
•
All Broadband customers need to develop their XML interfaces.
• Existing 21c customers – to add in 20c products.
• Existing 20c-only customers – to develop an Eco+ interface.
•
Train your agents in Eco+ portal.
• Migrate in one of three tranches Jan 13-June 2013.
Will 30 or 90 day notifications be issued?  90 day notifications for XML and monthly engagement meetings are proposed.
37

Apr
12
Jun
12
Sept
12
Dec
12
Mar
13
Jun
13
ISP Forum – Notice of closure of eCo BB at ISP forum (Oct 11, Dec 11 & Jan 13)
Sep
13
Dec
13
Mar
14
Jun
14
Sep
14
Comms Notice – Industry wide eCo BB closure comms (30 th April)
Comms Notice – IPStream, first exchange based stop sell 6mth notification issued (30 th April)
Comms Notice – DataStream, notify stop new supply of CALs and ATM Access ports (30 th April)
STOP – Datastream, notify no further supply of new EU access or new VPs
STOP – IPStream, first exchange based stop sell begins as notified
Must be able to place
21c orders on eCo
Plus or via 21c B2B
START - Customer transition to Eco
Plus
STOP - Completion of customer migration to Eco Plus – eCo BB closure
STOP – DataStream withdrawn within WBC footprint
Must be able to place
20c orders and
20c/21c repair on eCo Plus or via 21c
B2B
Must have transitioned from eco
BB to eCo plus by this date
STOP - IPStream first exchange based retirement of service begins as notified
STOP - DataStream withdrawn nationally
Note
DataStream = ADSL & SDSL
IPStream = ADSL & SDSL
STOP - IPStream retired within WBC footprint
38

We’re difficult to do business with
• You have a fragmented online user experience
• You don’t have a single view of your business
• You spend too much time learning how to find and use our systems
So we’re creating Business Zone
• Consolidated quick view of your orders, faults and inventory
• Single search and less clicks for key tasks
• Personalised experience based on role
Where are we now?
•
Customer Hot House in June 2012
• Designed and built an ‘Alpha’ version of
Business Zone
• Today we want to share and test this with you!
40
From applications to tasks

Testing our approach
• Running webinars to demonstrate new capabilities and experience
• Formal lab testing to put our design in the hands of real users
• We want to engage directly with more of you
• Ensure it meets your needs
How do I get involved?
• Opportunities to register for webinars
• Take part in hands-on testing
• Contact me: nigel.hannant@bt.com
41

42

43

Apr
12
Jun
12
Aug
12
Oct
12
Customer Hot House
Dec
12
Feb
13
Apr
13
Jun
13
Customer Testing / Feedback (Alpha)
Aug
13
Oct
13
Dec
13
Final changes and development
Business Zone Trial
(18/03/13)
Business Zone Full
Launch (20/05/13)
Business Zone
Phase II
44

A migration path for SLU SMPF to BT Wholesale Broadband products (with MAC) was developed and launched by Openreach in April 2012.
We notified you in July via briefing BB239-12, that we are experiencing systems issues with the SLU MAC where an error code is being returned by our systems preventing the migration order from completing.
This does not affect any other migration journey; only SLU to BT Wholesale Broadband, where there is a change of CP.
You are able to identify where an SLU SMPF installation is present , where we will return the code ‘S’ where SLU SMPF is present.
If you win customers from SLU, you must advise the end user to cease their SLU service first, before submitting a Broadband provide order into us. During this time, you should not advise prospective end users to obtain a MAC from their SLU CP.
We have a solution due to be delivered in January 2013 to resolve the technical problems and we will notify you via the Broadband briefings nearer the time.

47

•
•
Session Title
1
2
Broadband retirements surgery
Where
Auditorium
Service: focussed improvement area Maple Suites
48
ServicEdge Review 14/03/12

49

Action update
Action
AP1 5/12
AP8 5/12
AP9 5/12
Owner
Product team
Richard
Marsh
All
AP 10 5/12 Simon
Brisbourne
AP 11 5/12 Simon
Brisbourne
Action Status
Request for broadband roadmaps on btw.com/updated after each release
An ongoing issue where engineers are not receiving the notes on fault jobs
– is there anything else that could be done?
Include thought leadership topics at the ISP Forum
Capacity issues on migration from 20C to WBC in
Northern Ireland
SFI to present back/update – potential feedback?
Closed
– new roadmap to be presented today
Ongoing – request to CPs to email examples to track through where engineers have not received notes
Closed
– but noted for future
Forums – David Thorne presented at today’s Forum. Please let us know if this fitted the bill. You can suggest future agenda topics on the feedback form
Closed – covered in today’s presentations
Closed – covered in today’s presentations
50

Closed actions
Action Owner
AP2
5/12
AP3
5/12
AP4
5/12
AP5
5/12
AP6
5/12
AP7
5/12
Simon
Brisbourne
Yvonne
Forrester
Yvonne
Forrester
Yvonne
Forrester
Yvonne
Forrester
Neil Tye
(for
Ethernet team)
Action Status Closure date
Closed July 12 Provide information on
TPON exchanges – what is happening on those under retirement?
FTTC – Ethernet – is there a 7 hour repair map
– can we have a slide on it & add targets to the slides and first contact resolution
MSO/PEW customer impacts & volumes
KBD testing – request to test on KBD even when an MSO is outstanding – would still want to test
KBD testing – want to be able to do a TAM test even when the questions down lead to it – eg
ADSL line lost sync but no PDD
Can the ISP Forum include Ethernet service as well?
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July 12
July 12
July 12
July 12
July 12
Detail
Broadband is not supported on these lines
FTTC will be included in future service packs. The Forum will remain BB focussed so Ethernet will not be covered
Covered in July interim ISP Forum webcall
Yvonne has submitted this for consideration in KBD overhaul – to take place in Q3
Yvonne has submitted this for consideration in KBD overhaul – to take place in Q3
The Wholesale Ethernet product team use the main product event
(the BTW Showcase) to detail their propositions and have regular meetings with their customers, where product issues can be discussed. Service issues are dealt with via the normal service escalation channels. The team are also looking at holding update webcalls aligned with the roadmap releases – to explain what’s new and what’s coming up. It is therefore more appropriate to keep the ISP Forum Broadband focussed.
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