7 Years of Experience to Implement and successfully run the Call

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Rakesh Jaiswal
40/37, Gautam Nagar, New Delhi-49, India
+91-9899198946 | +91-11-26566927|07th, Sep 1983
RakeshJaiswal@Jaiswaljee.com|Passport no: J7506911
Total Work Experience @ 9.4 Years
CISCO Certification ID : CSCO11632888
CCIE (Switching & Routing)
CCNP (Switching & Routing)
CCNA (Switching & Routing)
On Training Session
Cisco Certified Network Professional
Cisco Certified Network Associates
Active Microsoft Certification : Microsoft Certification ID: 7904675
Certification
Certification Number
MCITP
Microsoft Certified IT Professional
MCSE
Microsoft Certified Systems Engineer
MCSA
Microsoft Certified Systems Administrator
MCSAM
Microsoft Certified Systems Administrator: Messaging
MCP
Microsoft Certified Professional
MCTS
Microsoft Certified Technology Specialist
C125-6003
C125-5978
C125-5977
C125-5983
C125-5973
C125-5989 6000 6001
6002 6006
MICROSOFT CERTIFICATION EXAMS COMPLETED SUCCESSFULLY:
Windows Server 2008, Enterprise Administrator
Exchange Server 2007 Configuration, Implementing and Managing
Exchange Server 2003 Configuration, Implementing and Managing
MCSE on Windows Server 2003 to Windows Server 2008, Technology Specialist
ISA Server 2006 Configuration, Implementing and Managing
Planning, Implementing, and Maintaining a Microsoft Server 2003 Active Directory Infrastructure
Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
Managing and Maintaining a Microsoft Windows Server 2003 Environment
Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure
Windows 7, Configuring
Passed 3 years full time B.sc. from Patna University 2005
Passed 12th Standard in Science from CBSE India with 61% marks 2000
Passed 10th Standard from CBSE India with First Division 1998
Employer Details
Employer
Designation
Period
Total
PriServe Technologies Pvt. Ltd.
Manager - IT
June 2010 –Till Now
2.4
PriServe e-SolutionsPvt.Ltd.
Senior System Administrator
Network Administrator
Aug 2005 May 2010
4.10
PrimeCall Global e-Services
Technical Support Engineer
Call Center Dialer Administrator
2nd Oct 2003 - 29th
July 2005
1.10
Total IT work Experience
9.4
Area of Expertise
Systems/Network Design & Administration
IT Operations Management
IT Infra Administration
Data Center Administration
Program/Project Management
Process Improvement
Team Management, Team Motivation
Conflict Resolution
Infrastructure Planning/Design
Risk Management
Disaster Recovery/Business Continuity Planning
Call Center Management
Quality Assurance & Client Relationship Management
IP Telephony Infra Mgmt
Installation/ Configuration & Troubleshooting
Data Centre Management
Developing & Implementing Training Programs
Training & Development
Technical Support
Business/Systems Analysis & Design
IT Infra Projects in India about more than 70 different Locations. Major Site name are:
Touch Call e-Services, Gurgaon, Haryana
SIMT e-Services, Okhla, New Delhi
Lakshya e-Services, Gurgaon, Haryana
Ashton e-Service, South Extn, New Delhi
Gandhi InfoTech, Rohini, New Delhi
TimesInfo Data Solution, Gurgaon, Haryana
Oscan e-Solution, Gurgaon, Haryana
Axentia, Karol Bagh, New Delhi
Yadu Communication, Gurgaon, Haryana
Yakshy e-Solution, Gurgaon, Haryana
Silicon Valley, Gurgaon
E G Infotech Gurgaon.
Starnet, Okhla, New Delhi
AVM Technology, Surat Gujarat
Transfront Solution, Kolkata
Connexion, Mohali, Chandigarh
PriServe e-Solution Gurgaon
NusKil Technologies India Pvt. Ltd.
Windows Server 2008 Active Directory, Configuring: Configuring DNS for Active Directory
-Configuring zones
-Configuring DNS server settings
-Configuring zone transfer and Replication
-Configuring the AD infrastructure
-Configuring a forest or a domain
-Configuring trusts
-Configuring sites
-Configuring AD replication
-Configuring the global catalog
-Configuring operation masters
-Configuring additional AD server roles
-Configuring AD Lightweight Directory Services (AD LDS)
-Configuring AD Rights Management Service (AD RMS)
-Configuring read-only domain controller (RODC)
-Configuring AD Federation Services (AD FS)
Configuring and maintaining AD objects
-Automate creation of AD accounts
-Maintain AD accounts
-Create and apply Group Policy objects (GPOs)
-Configure GPO templates
-Configure software deployment GPOs
-Configure account polices
-Configure audit policy by using GPOs
Maintaining the AD environment
-Configuring backup and recovery
-Perform offline maintenance
-Monitor AD
Configuring AD Certificate Services
-Install AD Certificate Services
-Configure CA server settings
-Manage certificate templates
-Manage Enrollments
-Manage Certificate revocations
Windows Server 2008 Network Infrastructure, Configuring:
Configuring IP Addressing and Services
-Configuring IPv4 and IPv6 addressing
-Configuring Dynamic Host Configuration Protocol (DHCP)
-Configuring routing
-Configuring IPsec
Configuring Name Resolution
-Configuring DNS Server
-Configuring DNS zones
-Configuring DNS records
-Configuring DNS replication
-Configuring name resolution for client computers
Configuring Network Access
-Configure remote access
-Configure Network Access Protection (NAP)
-Configure network authentication
-Configure wireless access
-Configure firewall settings
Configuring File and Print Services
-Configure a file server
-Configure Distributed File System (DFS)
-Configure shadow copy services
-Configure backup and restore
-Manage Disk Quotas
-Configure and monitor print services
Monitoring and Managing a Network Infrastructure
-Configure Windows Server Update Services (WSUS) server settings
-Capture performance data
-Monitor event logs
-Gather network data
Windows Server 2008 Application Infrastructure, Configuring: Deploy Servers
-Deploy images by using Windows Deployment Services
-Configure Microsoft Windows Activation
-Configure high availability
-Configure storage
Configuring Terminal Services
-Configure Windows Server 2008 Terminal Services RemoteApp (TS RemoteApp)
-Configure Terminal Services Gateway
-Configure Terminal Services load balancing
-Configure and monitor Terminal Services resources
-Configure Terminal Services Licensing
-Configure Terminal Services client connections
-Configure Terminal Services server options
Configuring a Web Services Infrastructure
-Configure Web applications
-Manage Web sites
-Configure a File Transfer Protocol (FTP) server
-Configure Simple Mail Transfer Protocol (SMTP)
-Manager Internet Information Services (IIS)
-Configure SSL security
-Configure Web site authentication and permissions
Configuring Network Application Services
-Configure Windows Media Server
-Configure Digital Rights Management (DRM)
-Configure Microsoft Windows SharePoint Services server options
-Configure Windows SharePoint Services e-mail integration
Windows Server 2008, Enterprise Administrator:
Planning Network and Application Services
-Plan for name resolution and IP addressing
-Design for network access
-Plan for Terminal Services
Design Core Identity and Access Management Components
-Design AD forests and domains
-Design the AD physical topology
-Design the AD administrative model
-Design the enterprise-level group policy strategy
Designing Support Identity and Access Management Components
-Plan for domain or forest migration, upgrade and restructuring
-Design the branch office deployment
-Design and implement public key infrastructure
-Plan for interoperability
Design for Business Continuity and Data Availability
-Plan for business continuity
-Design for software updates and compliance management
-Design the operating system virtualization strategy
-Design for data management and data access
MCSA on Windows Server 2003 to Windows Server 2008, TS Configuring Network Access
-Configure remote access
-Configure Network Access Protection (NAP) components
-Configure network authentication
-Configure data transmission protocols
-Configure wireless access
-Configure certificate services
-Configure DHCP
-Configure IPv4 and IPv6
-Configure routing
Configuring the Domain Name System (DNS)
-Configure DNS
-Configure zone resolution
-Configure DNS client settings
-Configure DHCP and WINS for DNS
Deploying Servers
-Configure Windows Deployment Services (WDS)
-Capture WDS images
-Deploy WDS images
-Configure Windows Activation
-Create virtual computers
-Configure virtual server settings
-Install Windows Server Enterprise
-Install Server core
Configuring Server roles
-Implement server roles by using server manager
-Configure AD LDS
-Configure AD RMS
-Configure the AD server role
-Configure the read-only domain controller (RODC)
-Configure AD certificates services and PKI
-Configure AD Federation Services (AD FS)
Maintaining the Active Directory Environment
-Configure backup and recovery
-Perform offline maintenance
-Configure custom application directory partitions
-Configure AD DS auditing
-Configure audit policy by using Group Policy objects (GPOs)
-Monitor Active Directory
Configuring the Active Directory Infrastructure
-Configure communication security for AD
-Configure authentication
Exchange Server 2003- 2007, Configuring
-Overview of Exchange and Active Directory
-Installing Exchange Server 2007
-Configuring Mailbox Server Roles
-Managing Recipient Objects
-Managing E-Mail Addresses and Address Lists
-Managing Client Access
-Managing Messaging Transport
-Managing Availability, Backup and Recovery
-Maintaining the Messaging System
Designing Messaging Solutions with Microsoft exchange Server 2003- 2007
-Designing Messaging Solutions with Microsoft Exchange Server 2007
-Evaluate and plan server deployment based on best practices, budget, and other business factors
-Evaluate network topology and provide technical recommendations
-Design and plan for new Exchange features
-Design organization configuration to meet routing requirements
-Designing and planning server high availability
-Define a high availability solution based on client types and client loads
-Plan policies to handle unsolicited e-mail and virus outbreaks
-Evaluate role availability requirements and design solutions
-Design a disaster recovery, backup, and restore solution
-Evaluate existing business requirements to define supporting infrastructure
-Design and recommend a strategy for dependent services that impact high availability
-Designing and planning coexistence and migration
-Design and plan for migration of legacy Exchange features
-Design a migration strategy
-Plan for coexistence (management tools for 2003 and 2007)
-Defining policies and security procedures
-Design a solution to address regulatory and legal requirements
-Design procedures for message content filtering
-Design secures messaging
Deploying Messaging Solutions with Microsoft exchange Server 2003- 2007
-Plan the Exchange Server 2007 upgrade implementation
-Plan the Exchange Server 2007 migration implementation
-Plan interoperability with Exchange in separate organizations
-Plan coexistence with Exchange 2000 Server and Exchange Server 2003 in a single organization
-Plan interoperability with third-party messaging systems
-Planning for High Availability Implementation
-Plan a backup solution implementation
-Plan a recovery solution implementation
-Plan the service's high availability implementation
-Plan a data redundancy implementation
-Planning the Exchange Topology Deployment
-Plan the storage group deployment
-Plan the server role deployment
-Plan the deployment of required Exchange services
-Plan the deployment of optional Exchange services
-Planning Messaging Security and Compliance Implementation
-Plan the antivirus and anti-spam implementation
-Plan the network layer security implementation
-Plan the transport rules implementation
-Plan the messaging compliance implementation
-Planning for Messaging Environment Maintenance
-Plan for Exchange infrastructure improvements
-Plan for configuration changes
-Plan for change management
-Plan for patch and service pack implementation
-Plan for monitoring and reporting
Switching & Routing (CISCO)
-Describe the purpose and functions of various network devices
-Select the components required to meet a network specification
-Use the OSI and TCP/IP models and their associated protocols to explain how data flows in a network
-Describe common networked applications including web applications
-Describe the purpose and basic operation of the protocols in the OSI and TCP models
-Describe the impact of applications such as Voice over IP on a network
-Interpret network diagrams
-Determine the path between two hosts across a network
-Describe the components required for network and Internet communications
-Identify and correct common network problems at layers 1, 2, 3 and 7 using a layered model approach
-Differentiate between LAN/WAN operation and features
Routing on CISCO IOS
Implement an EIGRP based solution, given a network design and a set of requirements
-Determine network resources needed for implementing EIGRP in a network
-Create an EIGRP implementation plan
-Create an EIGRP verification plan
-Configure EIGRP routing
-Verify an EIGRP solution was implemented properly using show and debug commands
-Document the verification results for an EIGRP implementation
Implement a multi-area OSPF Network, given a network design and a set of requirements
-Determine network resources needed for implementing OSPF on a network
-Create an OSPF implementation plan
-Create an OSPF verification plan
-Configure OSPF routing
-Verify OSPF solution was implemented properly using show and debug commands
-Document the verification results for an OSPF implementation plan
Implement an eBGP based solution, given a network design and a set of requirements
-Determine network resources needed for implementing eBGP on a network
-Create an eBGP implementation plan
-Create an eBGP verification plan
-Configure eBGP routing
-Verify eBGP solution was implemented properly using show and debug commands
-Document verification results for an eBGP implementation plan
Implement an IP addressing scheme and IP Services to meet network requirements in a medium-size
Enterprise branch office network
-Describe the operation and benefits of using private and public IP addressing
-Explain the operation and benefits of using DHCP and DNS
-Configure, verify and troubleshoot DHCP and DNS operation on a router (using both the CLI and SDM)
-Implement static and dynamic addressing services for hosts in a LAN environment
-Calculate and apply an addressing scheme including VLSM IP addressing to a network
-Determine the appropriate classless addressing scheme using VLSM and summarization to satisfy addressing requirements in a LAN/WAN environment
-Describe the technological requirements for running IPv6 in conjunction with IPv4 (including: protocols,
dual stack, tunneling, etc)
-Describe IPv6 addresses
-Identify and correct common problems associated with IP addressing and host configurations
-Configure, verify, and troubleshoot basic router operation and routing on Cisco devices
-Describe basic routing concepts (including: packet forwarding, router lookup process)
-Describe the operation of Cisco routers (including: router bootup process, POST, router components)
-Select the appropriate media, cables, ports, and connectors to connect routers to other network
devices and hosts
-Configure, verify, and troubleshoot RIPv2
-Access and utilize the router to set basic parameters(including: CLI/SDM)
-Connect, configure, and verify operation status of a device interface
-Verify device configuration and network connectivity using ping, traceroute, telnet, SSH or other utilities
-Perform and verify routing configuration tasks for a static or default route given specific routing requirements
-Manage IOS configuration files (including: save, edit, upgrade, restore)
-Manage Cisco IOS
-Compare and contrast methods of routing and routing protocols
-Configure, verify, and troubleshoot OSPF
-Configure, verify, and troubleshoot EIGRP
-Verify network connectivity (including: using ping, traceroute, and telnet or SSH)
-Troubleshoot routing issues
-Verify router hardware and software operation using SHOW & DEBUG commands
-Implement basic router security
Implement an IPv6 based solution, given a network design and a set of requirements
-Determine network resources needed for implementing IPv6 on a network
-Create an IPv6 implementation plan
-Create an IPv6 verification plan
-Configure IPv6 routing
-Configure IPv6 interoperation with IPv4
-Verify IPv6 solution was implemented properly using show and debug commands
-Document verification results for an IPv6 implementation plan
Implement an IPv4 or IPv6 based redistribution solution, given a network design and a set of
requirements
-Create a redistribution implementation plan based upon the results from a redistribution analysis
-Create a redistribution verification plan
-Configure a redistribution solution
-Verify that a redistribution was implemented
-Document results of a redistribution implementation and verification plan
-Identify the differences between implementing an IPv4 and IPv6 redistribution solution
Implement Layer 3 Path Control Solution
-Create a Layer 3 path control implementation plan based upon the results of the redistribution analysis
-Create a Layer 3 path control verification plan
-Configure Layer 3 path control
-Verify that a Layer 3 path control was implemented
-Document results of a Layer 3 path control implementation and verification plan
-Implement basic teleworker and branch services
-Describe broadband technologies
-Configure basic broadband connections
-Describe basic VPN technologies
-Configure GRE
-Describe branch access technologies
Switching on CISCO IOS
Implement VLAN based solution, given a network design and a set of requirements
-Select the appropriate media, cables, ports, and connectors to connect switches to other network
devices and hosts
-Explain the technology and media access control method for Ethernet networks
-Explain network segmentation and basic traffic management concepts
-Explain basic switching concepts and the operation of Cisco switches
-Perform and verify initial switch configuration tasks including remote access management
-Verify network status and switch operation using basic utilities (including: ping, traceroute, telnet, SSH,
arp, ipconfig), and SHOW & DEBUG commands
-Identify, prescribe, and resolve common switched network media issues, configuration issues, auto
negotiation, and switch hardware failures
-Describe enhanced switching technologies (including: VTP, RSTP, VLAN, PVSTP, 8021q)
-Describe how VLANs create logically separate networks and the need for routing between them
-Configure, verify, and troubleshoot VLANs
-Configure, verify, and troubleshoot trunking on Cisco switches
-Configure, verify, and troubleshoot interVLAN routing
-Configure, verify, and troubleshoot VTP
-Configure, verify, and troubleshoot RSTP operation
-Interpret the output of various show and debug commands to verify the operational status of a Cisco switched network
-Implement basic switch security (including: port security, trunk access, management vlan other than
vlan1, etc)
-Determine network resources needed for implementing a VLAN based solution on a network
-Create a VLAN based implementation plan
-Create a VLAN based verification plan
-Configure switch-to-switch connectivity for the VLAN based solution
-Configure loop prevention for the VLAN based solution
-Configure Access Ports for the VLAN based solution
-Verify the VLAN based solution was implemented properly using show and debug commands
-Document the verification after implementing a VLAN solution
Implement Security Extension of a Layer 2 solution, given a network design and a set of requirements
-Determine network resources needed for implementing a Security solution
-Create a implementation plan for the Security solution
-Create a verification plan for the Security solution
-Configure port security features
-Configure general switch security features
-Configure private VLANs
-Configure VACL and PACL
-Verify the Security based solution was implemented properly using show and debug commands
-Document the verification results after implementing a Security solution
Implement, verify, and troubleshoot NAT and ACLs in a medium-size Enterprise branch office network
-Describe the purpose and types of ACLs
-Configure and apply ACLs based on network filtering requirements using SDM and CLI
-Configure and apply an ACL to limit telnet and SSH access to the router using SDM and CLI
-Verify and monitor ACLs in a network environment
-Troubleshoot ACL issues
-Explain the basic operation of NAT
-Configure NAT for given network requirements using SDM and CLI
-Troubleshoot NAT issues
Implement Switch based Layer 3 services, given a network design and a set of requirements
-Determine network resources needed for implementing a Switch based Layer 3 solution
-Create an implementation plan for the Switch based Layer 3 solution
-Create a verification plan for the Switch based Layer 3 solution
-Configure routing interfaces
-Configure Layer 3 Security
-Verify the Switch based Layer 3 solution was implemented properly using show and debug commands
-Document the verification results after implementing a Switch based Layer 3 solution
Prepare infrastructure to support advanced services
-Implement a Wireless Extension of a Layer 2 solution
-Implement a VoIP support solution
-Implement video support solution
Implement High Availability, given a network design and a set of requirements
-Determine network resources needed for implementing High Availability on a network
-Create a High Availability implementation plan
-Create a High Availability verification plan
-Implement first hop redundancy protocols
-Implement switch supervisor redundancy
-Verify High Availability solution was implemented properly using show and debug commands
-Document results of High Availability implementation and verification
Identify security threats to a network and describe general methods to mitigate those threats
-Describe today's increasing network security threats and explain the need to implement a
comprehensive security policy to mitigate the threats
-Explain general methods to mitigate common security threats to network devices, hosts, and
applications
-Describe the functions of common security appliances and applications
-Describe security recommended practices including initial steps to secure network devices
Explain and select the appropriate administrative tasks required for a WLAN
-Describe different methods for connecting to a WAN
-Configure and verify a basic WAN serial connection
-Configure and verify Frame Relay on Cisco routers
-Troubleshoot WAN implementation issues
-Describe VPN technology (including: importance, benefits, role, impact, components)
-Configure and verify a PPP connection between Cisco routers
-Describe standards associated with wireless media (including: IEEE, WI-FI Alliance, ITU/FCC)
-Identify and describe the purpose of the components in a small wireless network (Including: SSID, BSS,
ESS)
-Identify the basic parameters to configure on a wireless network to ensure that devices connect to the
correct access point
-Compare and contrast wireless security features and capabilities of WPA security (including: open,
WEP, WPA-1/2)
-Identify common issues with implementing wireless networks (Including: Interface, misconfiguration)
Call Center IT Infra
7 Years of Experience to Implement and successfully run the Call Center Technologies.
-Telesynergy, Dristi, Five 9, Audiance, Concerto and Avaya with 600 seats.
-Data Flow Management.
-Voice recording.
-Interactive Voice Response (IVR)
-Management information system (MIS)
-Voice over Internet Protocol (VoIP) Audio Code H323 and SIP.
-Several activity on dialer like taking / deleting back- up logs, voice logs, create new campaign,
add/delete users, upload lead set.
Date
Place
(Rakesh Jaiswal)
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