1. Why is Operations Management a more
encompassing term than Production
Management?
A) Operations Management is concerned with
multiple products and services
B) Operations Management refers to service as
well as manufacturing organisations
C) Operations is broader including the financing
and marketing functions
D) Operations makes use of the tools of
quantitative analysis and computer systems
1. Why is Operations Management a more
encompassing term than Production
Management?
A) Operations Management is concerned with
multiple products and services
B) Operations Management refers to service as
well as manufacturing organisations
C) Operations is broader including the financing
and marketing functions
D) Operations makes use of the tools of
quantitative analysis and computer systems
2. A key difference between products
and services is that products can be
A) machined
B) stored
C) designed
D) quality controlled
2. A key difference between products
and services is that products can be
A) machined
B) stored
C) designed
D) quality controlled
3. Decisions that are unstructured
and have long-term consequences
are;
A) tactical decisions
B) operations decisions
C) strategic decisions
D) functional decisions
3. Decisions that are unstructured
and have long-term consequences
are;
A) tactical decisions
B) operations decisions
C) strategic decisions
D) functional decisions
4. In service operations, the front office is
A) the accounts department
B) the location of senior staff
C) the location of customer contact
D) the location of the non-contact support
services
4. In service operations, the front office is
A) the accounts department
B) the location of senior staff
C) the location of customer contact
D) the location of the non-contact support
services
5. Operations typically differ in terms of volume of
output, variety of output, variation in demand or
the degree of ‘visibility’ (ie, customer contact) that
they give to customers of the delivery process.
Please match the following element with the most
appropriate of the above dimensions. Low unit
costs are most closely matched to
A) Variety
B) Variation
C) Volume
D) Visibility
5. Operations typically differ in terms of volume of
output, variety of output, variation in demand or
the degree of ‘visibility’ (ie, customer contact) that
they give to customers of the delivery process.
Please match the following element with the most
appropriate of the above dimensions. Low unit
costs are most closely matched to
A) Variety
B) Variation
C) Volume
D) Visibility
6. Transforming resources include:
A) Materials
B) Information
C) Staff
D) Customers
6. Transforming resources include:
A) Materials
B) Information
C) Staff
D) Customers