NAME
Location. Tel: xxx xxx. Email: xxx@xxx.com
I am a highly experienced Business Change Project Manager with a successful track record of executing highprofile, multi-agency, multi-stakeholder programmes for government bodies and local authorities. A strong
strategic planner with excellent leadership skills and a background in law, I use my full range of organisational,
analytical and creative abilities to successfully deliver large, multi-faceted projects in line with long-term visions
and objectives.
KEY SKILLS
 Using a solid working knowledge of operational, technical, HR and procurement processes to identify and
maximise opportunities, champion change and transform businesses
 Building and developing strong long-term relationships with clients, colleagues, directors, trade unions,
suppliers, partner organisations and other key stakeholders
 Managing expectations, presenting viable working solutions and overcoming resistance and barriers to change
 Assessing and refining operational and ICT processes and procedures, working practices and HR
infrastructures to create more efficient, sustainable and cost-effective methods of working
 Mitigating negative impact through the creation of effective planning strategies and risk assessments
 Writing and delivering counter fraud strategy training to over 1000 people and lecturing as an authority on
Surveillance and the Regulation of Investigatory Powers Act (RIPA)
 Strategic long-term management, maximisation and allocation of all available resources
 Public speaking to up to 300 people as a leading authority on behalf of international corporations and
government bodies
 Financial management including planning, accountancy and forecasting
 Securing over £100m in extra departmental, central government and European funding through the
presentation of persuasive business cases, bid proposals and funding applications
 Full working knowledge of numerous UK and European working practices and government legislations and an
understanding of the complexities and challenges of managing a unionised workplace
 Team training, recruitment, management, motivation, assessment and appraisal
 Ethical, calm under pressure, comfortable with responsibility and accountable in challenging situations
CAREER HISTORY
Freelance Business Change Project Manager – XXX – London (date - date)
XXX was my own freelance project management consultancy focused on embedding real change in the way
public sector organisations operate. Notable projects included:
- Transition Project Manager: Department for Health (date - date)
 Ran the project management office for the drink and drugs policy teams
 Wrote specs to set a minimum price for alcohol then provided financial management project support so the
department could deliver all objectives set by the policy teams
 Introduced project management methodologies to the research and development teams
 Liaised with the Department of xxx and xxx to ensure alignment with all legal policies and directorates
 Wrote business cases to justify funding for job rehabilitation centres
 Procurement and writing invitations to tender
- Consultant Programme Manager: Transport for London - XXX Directorate (date - date)
Tasked with executing three separate major change programmes: the London Congestions Charging Zone, the
Low Emission Zone and Bus Lane Enforcement. Key challenges were tendering a £45M project through three
external funding streams and managing such a large amount of stakeholders.
 Directed six project managers within Transport for London's programme and project management
methodologies and directives
 Procured, analysed and utilised large volumes of traffic data in order to provide specialist enforcement
technical advice and recommendations
 Worked with IT firms to integrate numerous complex multi-faceted technical systems
 Completed and delivered accurate daily risk logs and weekly highlight reports
 Liaised closely with numerous partner organisations including the Metropolitan Police, the Association of local
Government, the Department for Transport and the DVLA
 Writing specifications for the TPED
 Recruitment and procurement
 Designing operational pilots
 Drafting business cases and approval reports
 Financial management
 Advising on the benefits of delivery
- Street Scene Turnaround Manager: London Borough of XXX (date - date)
Part of the Council's Environmental Department, Street Scene covers a wide range of high profile services aimed
at building safer communities and urban regeneration including waste management, recycling, street cleaning,
parking enforcements, pavements and lighting. Successful completion of this complex turnaround project involved:
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Ascertained key drivers for change and set realistic deliverables
Directed ten managers
Used a collaborative approach to establish alignment and cohesion between three separate trade unions
Ran two major OJEU procurement campaigns
Restructured operational teams of 150 people
Secured over £2M in three separate grant funds
Performed a time and motion study on the management team resulting in investigations and dismissals for
fraud
Project Manager: London Borough of XXX (date-date)
Working on three separate investigative and change management projects for the borough, I also coordinated
positive PR and press campaigns for their new business unit launches.
- Tasked with improving the Customer Services Department, I worked closely with an IT firm to monitor and
analyse call data then introduced a successful call-waiting system which greatly increased productivity,
reduced call times and raised customer satisfaction levels.
- Investigating the misuse of Blue Badges, I prepared cases in line with PACE and CJA for prosecution, liaised
with in-house and external legal teams and carried out PACE interviews and RIPA surveillance.
- Supporting a project to outsource the Council’s parking department, particular challenges included managing
delicate union relationships and overcoming resistance to change.
QUALIFICATIONS, TRAINING & MEMBERSHIPS
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University of xxx MBA Executive Programme (date-date)
University of xxx - LLM in Law, Politics & Philosophy (date-date)
University of xxx - LLB (Hons) Law (date-date)
xxx University - Access to Law (date-date)
Public sector interviewing skills
Writing job descriptions
Valuing diversity
Appraisals and supervisory training
Prince 2
Visio | CIVICA | Respond | MS Office | Advanced Excel
First Aid
Full member of the Association of Project Managers (MAPM)