MUHAMMAD IMRAN ALI JAN
Professional Résumé:
Date of Birth: 21-December- 1989
Address: Govt. Flats; 13-A, Huma Block, Allama Iqbal Town, Lahore
Contact: +92-345-4816787
Email: Imran_ali942@yahoo.com
To Work In a Challenging Organization That Greatly Enhances My
Learning Skills By Providing Me a Highly Competitive Professional
Environment And Gives Me a Sense Of Achievement With Growth
Opportunities.
Objective:
Résumé Summary:
Certification Status
Education
Current Job
Current Study status
:
:
:
:
MCITP (Server 2008) & TMG
B.Sc.
IT support Executive
MIT
Professional Certification & Academic Education
Sr.
Certification /
Degree
1
MCITP
2
Institution / University
Specialization / Major
Passing Year
Corvit Institute
Server 2008 plus TMG
2012
B.Sc.
Punjab College of Science
Engineering
2011
3
F.Sc.
Govt. College of Science, Lahore
Engineering
2008
4
Matriculation
Govt. High School, Allama Iqbal
Town, Lahore
Science
2006
Computer Skills and Other Abilities
Sr.
Skills & Abilities
Proficiency Level
Last Used / Practiced
1
MS Office 2010, 2013
Above Average
Currently Using
2
Organizing and Planning Skills
Good
Currently Using
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3
Interpersonal Skills
Good
Currently Using
4
Work Well under Pressure
Good
Currently Using
Social Membership & Co-curricular / Leisure Activities
Sr.
Description of Activities
1
Reading Books
2
Islamic Lectures
3
Internet surfing
4
Watching Discoveries Sports
Personal Information
Father’s Name
Nationality
Religion
Language Competency
:
:
:
:
Muhammad Ikram Ali Fani
Pakistani
Islam
English, Urdu
Work Experience
IT Support Executive
PTCL Contact Center - Lahore
Sep. 2011 – Till End
 My Expertise Are In;
DC Domain Controller (Active Directory, DNS, DHCP), Backup & Upgrades (WSUS,
Symantec, MacAfee, ESET NOD32), CCNA, Cisco, VoIP, & Switching, Media
Transmission (Fast Ethernet, E1, E3 & Fiber Optic), Skills in CUCM, Cisco
CTI(Computerize Telephony Integration),CUSP(Cisco Unified SIP Proxy), Computer
Hardware, Network Optimization( MS ISA 2004,2006, TMG 2010 Forefront are
(Desktops, Laptops & Blade Servers), Siebel CRM , WAN, MAN, LAN, Wi-Fi, Access
Point, Wireless Bridging).
 Operating Systems, Microsoft Windows, Quality Control, Routers, Servers, Switches,
Troubleshooting, Workshops, Professional Communication with Writing.
 CCNA and Network Infrastructure Training.
 UCCE (Unified Cisco Contact Center Enterprise) Infrastructure Training.
 UC IPT (Unified Cisco IP Telephone) Call Manager Training for Call Center Solutions.
 Providing Siebel CRM Support to all users .
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 Training for ZOOM call Rec for call Center Solutions.
 Training for WEB CHAT solution for Contact Centers.
 Broadband Technical Support.
 Deployment & Maintenance of FTP Servers.
 Deployment & Maintenance of NVR (Network Video Recorder) Solutions for PTCL
Contact Centers LHR.
 Providing LAN/DSL/INTRANET and Wireless support to all department.
 Providing the Level 1 & Level 2 network support.
 Maintaining and updating the system support (HP, DELL, ACER, Lenovo, Fujitsu, IBM,
and Inbox).
 Resolving the technical issues on the floor.
 Installation, operations and maintenance of System/Application Software/Data
base/Reporting.
 Providing Level 1 and Level 2 support relevant to DATA CENTER Application Servers,
Data Base.
 Providing services on ZTE, CISCO, IBM, Dell and HP Platforms.
 Deployed Domain Controller (ACTIVE DIRECTORY), ADC Additional Domain
Controller and RODC Read Only domain controller.
 Deployed and Providing ISA 2006, TMG 2010 Support on Microsoft Server
2003/2008 R2 & Server 2012 R2 on Multiple VLANs.
 Deployment of WDS (Windows Deployment Services) in Contact Centers.
 During job I was responsible to provide Technical Support to PTCL Broadband users in
issues regarding Broadband services, Internet Connectivity, System Configurations ,
WEB Servers configurations and Configuration of CPE’s like: PTCL ADSL modem’s
configurations (ZTE-831D, ZTE-831CII, ZTE-Blue & Black, Huawei (Hg 510 , Echo life
510a & hg 520b), Shiro, AN-Open 1020-16T. Wireless Router’s configurations (ANOpen 1020-25, Zyxel, Etisalate, Belkin, Speedtouch, Speed stream, Netcom, AZTech, Cisco Linksys ,Kasda ,PTCL Jado Box ,Netgear ,Tenda ,Motorola ,TP-Link & Any
Others) and Load Balancers.
Office Assistant Manager (Establishment)
Rahab Ullah Enterprises
Oct. 2010-Aug.2011
 Working as Assistant to the manager, handling files, preparing worksheets.
 Responsible of forwarding information by receiving and distributing communications;
collecting and mailing correspondence; copying information.
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 Maintains office schedule, records regarding companies and applicants.
 Always contributed to enhance organization reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities to add value to job
accomplishments.
References
Will be provided on demand.
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