Matakuliah
Tahun
: J0562 / Management
: 2010
Communication and
Information Technology
Pertemuan 07 (Seventh Meeting)
Learning Outcome
Student should be able to formulate about
interpersonal communication and organizational
communication and also understand the
influence of technology toward
managerial communication -> C3
Learning Outline
• Understanding Communication
• Interpersonal Communication
• Organizational Communication
• Understanding Information Technology
• Communication Issues in Today’s
Organization
1. Understanding Communication
a. What Is Communication?
Transfer and
Understanding
Of
Meaning
b. Functions of Communication
1) Control
2) Motivation
3) Emotional
4) Information
2. Interpersonal Communication
Message
Medium
Receiver
Decoding
Encoding
Noise
Sender
Message
Feedback
a. Methods of Communicating Interpersonally
1) Feedback
7) Time-space constraint
2) Complexity capacity
8) Cost
3) Breadth potential
9) Interpersonal warmth
4) Confidentiality
10) Formality
5) Encoding ease
11) Scanability
6) Decoding ease
12) Time of consumption
Non Verbal Communication
b. Barriers to Effective Interpersonal
Communication:
1) Filtering
2) Emotions
3) Information Overloads
4) Defensiveness
5) Language
6) National culture
c. Overcoming the Barriers:
1) Use feedback
2) Simplify Language
3) Listen Actively
4) Constrain Emotions
Active Listening Behavior
Avoid
interrupting
speaker
Paraphrase
Avoid distracting
actions or
gestures
Don’t
overtalk
Be
empathetic
Active
Listening
Make
eye contact
Ask
questions
Exhibit affirmative
head nods and
appropriate facial
expressions
3. Organizational Communication
a. Formal Versus Informal Communication
b. Direction of Communication Flow:
1) Downward communication
2) Upward communication
3) Lateral communication
4) Diagonal communication
c. Organizational Communication Networks
1) Types of Communication Networks
Chain
Criteria:
Speed
Accuracy
Emergence
of leader
Member
satisfaction
Wheel
All Channel
Moderate
High
Moderate
Fast
High
High
Fast
Moderate
None
Moderate
Low
High
2) The Grapevine
Is it true that
she will
replace me as
a marketing
manager next
month???
Rumors
Gossip
4. Understanding Information Technology
a. How Technology Affects Managerial Communication
2)
Networked Computer systems:
E-mail
Instant Messaging
Voice Mail
Fac Machine
Electronic Data Interchange
Teleconferencing
Videoconferencing
Wireless Capabilities
b. How Information Technology Affects Organization
5. Communication Issues In Today’s Organization
a. Managing Communication in an Internet
World
b. Managing the Organization’s Knowledge
Resources
c. The Role of Communication in Customer
Service
d. “Politically Correct” Communication