JOB DESCRIPTION
JOB DETAILS
Job Title:
Location:
Reports To:
Telesales - Account Manager
Crewe
Group Ops Director
OVERALL PURPOSE OF THE JOB
The role of the Account Manager is fundamental to the success of The Company as they are the
primary source of gaining new Sources and growing business with existing Sources for the
company. The job demands the ability to develop and deliver a structured sales plan. Working
independently and as part of a team the role involves working to stretching sales targets and
deadlines to recruit new Sources of all types and also to identify and develop new sales
initiatives for existing Sources that will sustain growth for The Company.
ORGANISATION
Immediate Superior –
Immediate Subordinates –
Group Ops Director
None
PRINCIPAL ACCOUNTABILITIES
 Work with the internal sales team to plan, develop and deliver an achievable and stretching
sales and marketing plan for Source recruitment.
 Plan, organise, and be responsible for all aspects of The Company Sales within the
designated area to achieve company and personal targets
 Plan, organise and prioritise sales activities, personal efficiency and productivity in line with
the sales business plan.
 Recruit new Sources to achieve agreed targets.
 Create and maintain a contact database for prospecting and follow up in order to establish a
continuous sales approach.
 Monitor and report on market and competitor activity.
 Compilation of weekly/monthly sales reports to Directors.
 To effectively communicate with internal departments any activities or influences within your
operational area that may effect the overall business of The Company.
PRINCIPLE DUTIES (the detail)
 Create sales opportunities by cold calling, research and marketing. Ensure this is
communicated to the internal sales team for their recording and information.
 Follow up potential leads.
 Account Manage your dedicated sources.
 Create and deliver effective sales proposals, presentations and material to recruit new
Sources of all types.
 Work effectively with the Internal team to ensure new Sources are serviced in line with the
agreed sales proposal.
 Develop effective working relationships with all internal and external The Company teams
and departments.
DECISION MAKING AUTHORITY
 Understand and embrace the concept of ‘empowerment’ and be willing to make decisions
without referral that fall within agreed parameters.
 With input from your line manager, negotiate and agree with potential Sources, price
structures for the supply of specific products/services that fall outside of the agreed The
Company price structure.
 Agree appropriate steps/action to resolve complaint issues.
JOB CHALLENGES & PROBLEM SOLVING
Managing a high workload with ever-changing priorities
Understanding in detail the issues that surround/affect individual clients/customers
Working in isolation and under self motivation and regulation
Understanding The Company’s full product/service range and identifying ways in which they
can be extended/improved
 Continued and effective internal communication
 Always being aware of the ‘bigger picture’ and anticipating situations and potential problems
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RELATIONSHIPS
Internal
 All levels of staff from MD to Claims Handlers regardless of Team or Division
External
 Sources, existing and potential, Professional peers, clients, and competitors
JOB KNOWLEDGE, SKILLS AND EXPERIENCE
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Sales experience with a proven track record of achievement.
Negotiation skills with a proven track record of achievement.
Knows the Motor Industry
Ability to manage a sales territory region as an independent business area.
Ability to plan and manage time and resources systematically
Ability to conduct meaningful communication and build relationships at all levels within
Source organisations from operational staff to senior management.
Demonstrate sound judgment together with commercial awareness.
Possess excellent interpersonal, communication and self-motivational skills.
Possess strong organisational skills with the ability to plan, implement and deliver business
objectives
Ability to use initiative at all times and make decisions when necessary
Be PC literate having a good knowledge of Microsoft office.