vs.
.
• Short words
• Short sentences
• Repetition
• Synonyms
• Redundancy
• Signalling
• Long words NO abbrev.!
• Complex sentences
• Coherence
• Condensed language
• No reduncancy
• Paragraphs

1.OK, all right
2. a chance
3. to tell
4. to ask for
5. We are sorry
6. contact person
7. to set up
8. I guess
9. We have sold more…
10. …send a form… a. opportunity b. We regret… c. liaison officer d. to request e. to submit a form f. I suppose… g. to found h. satisfactory i. to advise j. Our sales have risen…

• Think carefully about exactly what you need to say before you write.
• Give your letter a heading so that the person you are writing to can see at a glance what it is about.
• Use short sentences and short words that everyone can understand.
• Decide on order of importance and put each idea into a separate paragraph. Make sure it is concise: delete anything that is irrelevant or can be omitted.
• Check your letter after you have written it. Will your reader understand exactly what you mean and will it create the right impression? Get the person in your organisation with the best
English to read it through for any spelling or grammar or layout errors.

Subject: Hello!
Hi Jack!!!
My name’s Jaana and I’M FROM FINLAND!!! I bet you haven’t had students from here B4 ;-) ;) That’s probably coz we’re so amazing at languages, that we don’t need any xtra help?except me – I need all the help I can get!! FYI: the problem really started when I was in primary school, and my parents, who had been arguing non-stop since I was a little baby, got divorced and decided that I should be adopted as they couldn’t decide who should have custody of me. If I had been in their situation, I think I probably wouldn’t have known either!! Anyway, this was all a bit traumatic, so all my school subjects suffered, especially English. HAHAHAAA
ONLY JOKING!!!! :) (Actually, don’t tell anyone, but I’m actually quite a good student?but if anyone found out, my reputation would be ruined, so shhhhhh!) BTW do u do courses for uni students? How many lessons/week? Is there any extra stuff after school, SO I CAN MEET SOME COOL PEOPLE? How about trips? Give me all the info you can, man.
Jaana (although all my mates call me Jakki!!)

Subject: course enquiry
Dear Mr Jones,
I am a university student from Finland and I am writing to get some information about your language courses this summer. I have got a few questions:
1. Do you offer courses for university students, especially for essay writing skills?
2. How many hours a week are the courses?
3. What sort of accommodation do you offer?
4. What after-school activities are there?
5. Do you do any trips to other towns in the UK?
I am hoping to come over in June and I would appreciate your answer as soon as possible.
Thanks for your help.
Best regards,
Jaana Nikkinen

• Formats differ …
• Body of letter = same
• Typical phrases = same (pp. 83,4)
• Diplomatic tone = equally essential!
• …
-------------

• Dear… NO COMMA!!!
Dear Sir or Madam a company
Dear Sir unknown man
Dear Madam unknown woman
Dear Mr Smith man you know
Dear Ms Smith woman you know
Dear Mrs Smith married woman
Dear Miss Smith unmarried woman

• Dear Sir or Madam
Yours faithfully
• Dear Mr/Ms/Miss/Mrs Smith
Yours sincerely
• Dear John
Best wishes

• Change the contract.
I would like you to/ Could you please change the contract?
• I want to ask a question.
I would like to ask a question.
• Are you going to finish the project on time?
I was wondering if you are going to finish the project on time.
• You didn’t finish the report on time.
I am afraid, the report was not finished on time.
• The launch of the product was a complete failure.
Unfortunately, the launch of the product was not a success
/ did not go very well.

• When will you send us the payment?
Could you please let me know when you are planning to send us the payment?
• Did you send the attachment?
I was wondering if you had sent the attachment.
• How much is a room for two in your hotel?
I am interested in finding out how much a room for two is in your hotel.
• Can you replace my faulty computer or give me a full refund?
I would like to know if you can replace my faulty computer or give me a full refund.

• I would like to know the name of the product …
• I am interested in your team building seminars in
Malaysia.
• Could you tell us the number of subordinates you had in your last job.
• I am interested in the challenges you faced in your previous job.

• Dear Sir or Madam
• Trip to North of Italy
• I am writing to enquire about the trips you organize to the North of Italy.
• Could you please tell me if there are any trips organized in July and when these trips are?
• I would also like to know if you offer a discount to groups of 10 and above.
• Looking forward to receiving your reply.
• Yours faithfully

1. We are delighted to inform you that we were able to raise interest rates on deposits.
2. You will be pleased to learn that you were shortlisted to attend the job interview.
3. After careful consideration we have decided to reject your application.
4. We are glad to tell you that we do have the tablet you enquired about on stock.
5. We are sorry to inform you that the meeting has been cancelled.
6. Unfortunately, we were forced to postpone the meeting due to unforeseen circumstances.

1. A,
2. I,
3. C,
4. G,
5. B,
6. D,
7. E,
8. H,
9. F

Recipient's address
Dear Mr Jones
Sender's address
Undelivered filing cabinets
I am writing to complain about the fact that you have not delivered the filing cabinets (order number: 5548) that I purchased from your company.
I have ordered and paid for the filing cabinets 6 months ago, and I still have not received them.
I would appreciate it if you delivered the filing cabinets in 2 days. If you do not deliver the cabinets within a week, I will be forced to file a formal complaint against your company at the Consumer Protection Agency.
Looking forward to hearing from you.
Yours sincerely
Peter Allen

• I regret to inform you about the increase in the price of wool. This is due to a decrease in production and an increase in demand for wool.
• We regret to announce that we were unable to register your company without additional documentation. This is owing to the fact that there was a change in related government regulation.
• You will be pleased to learn that we have made an increased number of TV channels available to you through our service, due to the fact that you have been awarded with a customer reward for your 5 years of loyalty to TTTV.
• We are sorry to tell you that our company will not be able to pay dividends this year. This is owing to the fact that the company has made no profit this year.

Why businesses write letters?
http://www.bbc.co.uk/skillswise/topic/writing-aletter
How to write a letter of complaint?
http://www.bbc.co.uk/skillswise/video/en11lett
-v-writing-a-letter-of-complaint
Reading: http://news.bbc.co.uk/2/hi/uk_news/3186136.s
tm