4e
Nelson/Quick
Chapter 1
Organizational
Behavior and
Opportunity
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Learning Outcome
 Define organizational behavior
 Identify four action steps for responding positively
in times of change
 Identify the important system components of an
organization
 Describe the formal and informal elements of an
organization
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Learning Outcome
 Identify factors that contribute to the diversity of
organizations in the economy
 Describe the opportunities that change creates for
organizational behavior
 Demonstrate the value of objective knowledge and
skill development in the study of organizational
behavior
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Organizational Behavior
Study of individual behavior and group
dynamics in organizations
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Organizational Behavior: Dynamics in
Organizations
Psychosocial
Organizational
Behavior
Behavioral
Interpersonal
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Organizational Variables that
Affect Human Behavior
Jobs
Work Design
Communication
Performance
appraisal
Organizational
design
Organizational
structure
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Interdisciplinary Influences on
Organizational Behavior
Psychology
Sociology
Engineering
• Science of human
behavior
• Science of society
• Applied science of
energy and matter
Anthropology
Management
Medicine
• Science of human
learned behavior
• Overseeing
activities and
supervising people
• Applied science of
healing or treating
diseases
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Reactions to Change
Rigid and
Reactive
Open and
Responsive
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Components of an Organization
Task
• Organization’s mission, purpose, or goal for existing
People
• Human resources of the organization
Technology
• Tools, knowledge, and/or techniques used to transform inputs into
outputs
Structure
• Tools, knowledge, and/or techniques used to transform inputs into
outputs
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Formal vs. Informal Organization
 Formal organization: Official, legitimate, and most
visible part of the system
 Informal organization: Unofficial and less visible
part of the system
 Hawthorne studies: Studies conducted during the
1920s and 1930s that suggested the importance of
the informal organization
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Sectors of the U.S. Economy
Private sector
Nonprofit
sector
Large and
small
organizations
Government
sector
Manufacturing
sector
Service sector
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Global Competition in Business
Increased Global Competition
Radical Change
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Three Key Questions in Evaluating
Quality-Improvement Ideas
Does the idea improve customer response?
Does the idea accelerate results?
Does the idea raise the effectiveness of
resources?
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Challenges to Managing
Organizational Behavior
 Increasing globalization of organizations’ operating
territory
 Increasing diversity of organizational workforces
 Continuing technological innovation with its
companion need for skill enhancement
 Continuing demand for higher levels of moral and
ethical behavior at work
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Figure 1.3 - Learning about
Organizational Behavior
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Figure 1.4 - Learning from Structured
Activity
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Application of Knowledge and Skills
 Structured, experiential learning helps explore new
behaviors and skills in a comparatively safe
environment
 Educates students rather than training them in
organizational behavior
 Students become coproducers in learning
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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