TAG & TAX
NCVTS OVERVIEW
2013 PERSONAL PROPERTY
ADVANCED SEMINAR
TOPICS
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APPEALS & ADJUSTMENTS
VALUES
SITUS
DEFAULT ADDRESS
COUNTY TRANSFER
WEBSERVICE CALLS
ACP
U-DRIVE-IT
EXCLUDED
LEASED VEHICLES
TAG TRANSFERS
ABSTRACT STATUS
APPEALS & ADJUSTMENTS
 CITIZEN MUST APPEAL TO THE COUNTY
 CITIZENS HAVE 30 DAYS BEFORE AND AFTER THE DUE DATE TO
APPEAL.
 LPA/DMV CANNOT CHANGE VALUE
 ONLY THE COUNTY MAY CHANGE VALUE.
PROPERTY TAX VALUES
 Values are currently provided by TEC as they have been in the
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past (process not changed)
File is sent from TEC, loaded in the VTS and valued during
the upload process
LPAs/DMV cannot value a vehicle for property tax purpose.
HC , CT & UT appear to be the most difficult to value due to
the length not being provided
We are working with TEC to review the valuation process
especially on these body types
SITUS
 IF THE COUNTY CODE OR ADDRESS IS NOT
CORRECT THE LPA/DMV MUST MAKE THE CHANGE
 IF THE ADDRESS & COUNTY ARE CORRECT BUT THE
SITUS DISTRICT IS INCORRECT THE COUNTY MUST
MAKE THE ADJUSTMENT
DEFAULT ADDRESS
 EACH COUNTY MUST HAVE A DEFAULT ADDRESS
 IF FOR ANY REASON STARS MAKES A CALL TO THE
VTS FOR A NEW TAX AMOUNT AND THERE IS NOT A
MATCH BETWEEN THE ADDRESS FROM DMV TO THE
ADDRESS IN THE SITUS REPOSITORY IT WILL USE THE
DEFAULT ADDRESS ( WHICH MAY RESULT IN A
HIGHER TAXES)
DEFALUT ADDRESS CONT
 GENERIC ADDRESS- DO NOT RELY ON THESE
ADDRESSES EACH MONTH. THEY WERE PROVIDED AS
A TOOL HOWEVER YOUR FIRST PRIORITY SHOULD
BE TO UPDATE YOUR SITUS REPOSITORY
 UNECESSARY CALLS TO VTS FOR RECALCULATION
 DIFFERENT TAX AMOUNT DUE
 DEFECT HAS BEEN CORRECTED
County Transfers
 PRE BILLING
 COUNTIES RECEIVE TRANSFERS FROM OTHER COUNTIES. THESE
RECORDS NEED TO BE UPDATED IN THE STARS SYSTEM.
 IF NOT STARS WILL MAKE WEBSERVICE CALL TO RECALCULATE
TAX AMOUNT IN THE WRONG COUNTY
 POST BILLING
 COMBINED NOTICE HAS THE RIGHT ADDRESS BUT WRONG
COUNTY. CITIZEN MUST GO TO LPA TO CHANGE.
WEBSERVICE CALLS
 WHY DID LPA CHANGE MY BILL?
 LPA CANNOT CHANGE A BILL
 WHEN A WEBSERVICE CALL IS MADE THE VTS WILL VOID BILL AND
CREATE A NEW ABSTRACT.
 THIS MAY OR MAY NOT HAVE BEEN INICIATED BY THE LPA AGENT.
LPA/DMV CANNOT SEE THE BILLS JUST AMOUNT DUE.
 LPA/DMV DOES NOT VOID AND CREATE TAX BILLS
 VTS/STARS SITUS ADDRESS
 IF SITUS ADDRESS FROM STARS DOES NOT MATCH VTS
REPOSITORY THE ADDRESS WILL DEFAULT. ADDRESS MAY BE
SIMILAR OR A VARIATION. THIS WOULD CALL FOR AN ALIAS TO BE
CREATED.
CONFIDENTIALITY PROGRAM
1. DOR will
receive list of
vehicles from
Wake County
Includes Vehicles
for Women in
Domestic
Violence
Protection
Programs
3. DOR will
add ACP
exemption to
these vehicles
2. Vehicles will
not be billed,
but will show as
unregistered
vehicles
U-DRIVE-IT
 WHAT ARE U-DRIVE-IT VEHICLES?
 THESE ARE RENTAL VEHICLES AND ARE TAXED UNDER THE GROSS
RECEIPTS SUBMITTED TO THE COUNTY
 HOW ARE THESE HANDLED IN THE VTS?
 THESE VEHICLES ARE EXCLUDED FROM VTS AND CANNOT BE
TAXXED UNDER G.S.105-330
 CITIZEN MUST GET THIS CORRECTED AT THE LPA
 CITIZEN MUST HAVE USE CODE (PASS) CHANGED AT DMV DURING
RENEWAL PROCESS FOR TAX TO BE GENERATED.
EXCLUDED VEHICLES
 HOW ARE THESE BILLED?
 THESE VEHICLES ARE BILLED OUTSIDE OF THE VTS AS
UNREGISTERED VEHICLES
 THE VTS PROVIDES AN EXEMPT EXCLUSION REPORT THAT
IDENTIFIES THESE VEHICLES.
 ONLY NEW ISSUANCES WILL SHOW UP ON THIS REPORT
 EXAMPLES OF EXCLUDED VEHICLES
 PERMANENT MULTI YEAR TRAILER PLATE
 3 MONTH FARM PLATE
 IRP
LEASED VEHICLES
 WHO PAYS THE TAXES?
 LESSE IS NOW RESPONSIBLE FOR THE TAXES
 TAX SHOULD NOT BE RELEASED UNLESS VEHICLE IS EXEMPT
 COMBINED NOTICE WILL BE MAILED TO THE LESSEE
 REIMBURSEMENT OF TAXES IS BETWEEN THE LESSEE AND LESSOR
TAG TRANSFERS
 NOTICE RECEIVED HAS INCORRECT VEHICLE DUE
TO TAG TRANSFER
 CUSTOMER HAS TRADED VEHICLES
 THE TAX WILL BE RECALCULATED AT TIME OF REWEWAL ON THE
NEW VEHICLE
 UTILIZE TAX ESTIMATOR ON DMV FOR NEW AMOUNT
 CANNOT RENEW ONLINE
 ENHANCE REQUEST FOR STARS TO UPDATE THIS PROCESS SO THE
INVITATIOIN TO RENEW WILL BE ON THE NEW VEHICLE
VTS ABSTRACT STATUS
 VOIDED
 A NEW ABSTRACT HAS BEEN CREATED DUE TO A WEBSERVICE CALL OR A
SITUS ADJUSTMENT
 BILLED
 ABSTRACT IS READY FOR PAYMENT
 RFB
 ABSTRACT HAS BEEN THROUGH THE SITUS AND VALUATION PROCESSES AND
IS “READY FOR BILLING”
 RECEIVED
 ABSTRACT HAS BEEN CREATED AND NEEDS SOMETHING DONE TO MAKE IT
RFB SUCH AS SITUS, VALUE OR NOTE APPROVAL ETC…
 NOT BILLABLE
 RECORD IS EXEMPT OR HISTORICAL DATA THAT WILL NOT GENERATE A TAX
AMOUNT DUE.
WHY CAN’T I ADJUST THE BILL?
 ISSUE PLATE SERVICE
 WHEN PURCHASING A NEW PLATE FOR A VEHICLE THE CITIZEN
ALREADY OWNS OR IS BUYING A TITLE AND PLATE IN THE SAME
TRANSACTION. THE ABSTRACT CANNOT BE ADJUSTED FOR THESE
TRANSACTIONS. CUSTOMER MUST PAY TAXES AND THEN APPLY
FOR REFUND.
 THERE IS AN ENHANCEMENT REQUEST TO FIX THIS ISSUE.
THINGS TO REMEMBER
WHO DO YOU CALL???
GHOSTBUSTERS
TAG & TAX CONTACT INFO
 WHAT NUMBER DO I CALL?
 Counties & Citizens should contact the HB1779 call center @
 Helpdesk is for the LPA
 LPA can only change county code and address
Changes to County Contact & Website
 County information printed on invitation to renew
 County information on DMV Website
This information must be sent to:
Robin Rogers @ robin.rogers@dornc.com
TRANSITION TO DOR
 DOR WILL BE YOUR SOURCE OF CONTACT
 EMAIL OUR TEAM WITH YOUR ERRORS, ISSUES,
COMMENTS OR CONCERNS
 CONTACTING FARRAGUT OR DMV WILL ONLY
DELAY YOUR RESPONSE AS THESE ISSUES WILL BE
FORWARDED TO OUR TEAM FOR REVIEW
NCVTS USER GROUP
 ROLES OF THE USER GROUP
 Review and discuss possible solutions to issues the counties
may have
 Review enhancements request to determine business need
and feasibility
 Get feedback from counties to ensure things are going well
 Networking
 Provide feedback to developers
NCVTS USER GROUP MEMBERS
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NC VTS User Group:
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Chair- Tina Stone, PPS - NCDOR
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Hosea Wilson- Chowan Co
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Ed Parker-Henderson County (IT)
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Tricia Peterson- Mecklenburg Co
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Mark Edney- Henderson Co
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Sherri Blackwell- Buncombe Co
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Greg French- Guilford Co
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Terri Robbins- Wilson Co
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Betsy Cummings- Robeson Co
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Alan Lumpkin- Wayne Co
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Debra Raynor- Onslow Co
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Melissa Austin- Randolph Co
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Tina Abernathy- Montgomery Co
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Diana Wood- Wilson Count (Finance
Additional Resources
 NCVTS Training Guide
 NCVTS County User Guide
 Farragut Learning Center
 Power Users for you Region
 Department of Revenue Contacts
 Tina Stone – tina.stone@dornc.com
 Dave Duty – david.duty@dornc.com
 Robin Rogers – robin.rogers@dornc.com
 Travis Isaacs – travis.isaacs@dornc.com
QUESTIONS