Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Saturday 31st January 2009
“Uniting Communities Together”
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
WELCOME
Eddie Cloke, Chairman
Cambridgeshire Executive NHW
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Neighbourhood Watch Awards
Julie Spence, Chief Constable
Cambridgeshire Constabulary
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Citizen Focused Policing
Julie Spence, Chief Constable
Cambridgeshire Constabulary
Neighbourhood Watch and the Police
- Uniting Communities
Julie Spence
Chief Constable of Cambridgeshire
Putting People at the
Heart of Policing
What is Citizen Focus
1. Putting Citizens at the heart of policing
2. More than just neighbourhood policing
 Its all parts of policing , major crime to response policing
3. Designing services from the outside in
4. Listening to and actively seeking feedback to improve service
delivery
5. An honest dialogue
6. Positive Proactive Policing
7. Working with councils and partner agencies so all do their bit for
communities.
Re-orientate Ourselves
Police First Policing (We Know Best)
To
People First Policing (They Know Better)
BEST
=
Public Set Standards
+
Police Provided Expertise
Dilemma
Reactive Policing V
Proactive Policing
A Hindrance to Real Policing
Real Policing
Focus on those who
contact us
Professional, added
value expertise
Reputation critical
Aids dialogue
Re: reality of policing
Our Challenge
To Build Police Service Delivery Through
the Eyes of the Public
We Are:
• Developing market research to understand
what citizens value
• Trying to design services according to
public standards and tolerances
What the Public Said They Wanted
(MRUK Research)
•
•
•
•
A quick response
An explanation about what we have done
One phone call – if possible
Crime solved
– You know that this is not always possible
– Turning up is a priority
• A positive attitude and to feel valued by our staff
• Able to speak to the officer in the case
• Patrols at weekends and nights.
CITIZEN FOCUS MYTHS
GOOD CITIZEN FOCUS IS NOT:-
 FACE TO FACE CONTACT
 SPENDING MORE TIME
 BEING NICE
 DOING EVERYTHING IN THE GUIDANCE/DOCTRINE
 SOFT AND FLUFFY
 DOING EVERYTHING THE CITIZEN WANTS
 NEIGHBOURHOOD POLICING
CITIZEN FOCUS FACTS
CITIZEN FOCUS IS ABOUT: ADULT/ADULT RELATIONSHIPS – LISTENING AND
UNDERSTANDING
 BEING RESPONSIVE TO CITIZENS’ VIEWS OF GOOD SERVICE
 BEING FAIR
 TREATING PEOPLE WITH INTEGRITY/RESPECT/SENSITIVITY
 POSITIVE, PROACTIVE PROFESSIONAL POLICING
 SUPPORTIVE DEVELOPMENT OF STAFF
The Policing Pledge
THE POLICE SERVICE IN ENGLAND AND WALES WILL SUPPORT LAW ABIDING
CITIZENS ANDPURSUE CRIMINALS RELENTLESSLY TO KEEP YOU AND YOUR
NEIGHBOURHOODS SAFE FROM HARM. WE WILL:
1.
Always treat you fairly with dignity and respect ensuring you have fair access to our
services at a time that is reasonable and suitable for you.
2.
Provide you with information so you know who your dedicated Neighbourhood Policing
Team is, where they are based, how to contact them and how to work with them.
3.
Ensure your Neighbourhood Policing Team and other police patrols are visible and on your
patch at times when they will be most effective and when you tell us you most need them.
We will ensure your team are not taken away from neighbourhood business more than is
absolutely necessary. They will spend at least 80% of their time visibly working in your
neighbourhood, tackling your priorities. Staff turnover will be minimised.
4.
Respond to every message directed to your Neighbourhood Policing Team within 24 hours
and, where necessary, provide a more detailed response as soon as we can.
5.
Aim to answer 999 calls within 10 seconds, deploying to emergencies immediately giving an
estimated time of arrival, getting to you safely, and as quickly as possible. In urban areas,
we will aim to get to you within 15 minutes and in rural areas within [20] minutes.
6.
Answer all non-emergency calls promptly. If attendance is needed, send a patrol giving
you an estimated time of arrival, and:
•
If you are vulnerable or upset aim to be with you within 60 minutes.
•
If you are calling about an issue that we have agreed with your community will be a
neighbourhood priority (listed below) and attendance is required, we will aim to be
with you within 60 minutes.
•
Alternatively, if appropriate, we will make an appointment to see you at a time that
fits in with your life and within 48 hours.
•
If agreed that attendance is not necessary we will give you advice, answer your
questions and / or put you in touch with someone who can help.
7.
Arrange regular public meetings to agree your priorities, at least once a month, giving you a
chance to meet your local team with other members of your community. These will include
opportunities such as surgeries, street briefings and mobile police station visits which will
be arranged to meet local needs and requirements. Your local arrangements can be found
below.
8.
Provide monthly updates on progress, and on local crime and policing issues. This will
include the provision of crime maps, information on specific crimes and what happened to
those brought to justice, details of what action we and our partners are taking to make your
neighbourhood safer and information on how your force is performing.
9.
If you have been a victim of crime agree with you how often you would like to be kept
informed of progress in your case and for how long. You have the right to be kept informed
at least every month if you wish and for as long as is reasonable.
10.
Acknowledge any dissatisfaction with the service you have received within 24 hours of
reporting it to us. To help us fully resolve the matter, discuss with you how it will be
handled, give you an opportunity to talk in person to someone about your concerns and
agree with you what will be done about them and how quickly.
We want to do our best for you but if we fail to meet our Pledge we will always
explain why it has not been possible on that occasion to deliver the high standards
to which we aspire and you deserve.
Call Handling - 999 Calls
Call Handling –
Force Control Room
Call Handling –
Police Service Centre
Get on the Same Page
Ipsos MORI –
How the public want to get involved
- YOU
What We Can Do To
Facilitate Involvement
Information Sources v Trustworthiness
What You Can Do For Us
• Reasonable challenge and demand
• Tell your Neighbourhood Team what information
you want.
• Give positive and negative feedback
• Tell us what is going on
• Don’t be afraid to bring problems and possible
solutions to us
• Understand policing can be complex , many
think it is easy and we have a magic wand.
Together We Can Crack It
Thank You
Julie Spence
Chief Constable
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Neighbourhood Watch activity
Police activity at national Level
Mark Custerton
Hertfordshire Constabulary
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Neighbourhood Watch activity
N H W activity at national Level
Marion Lewis
Chair Neighbourhood & HomeWatch Network
Neighbourhood Watch
Cambridgeshire
Neighbourhood Watch
31st January 2009
Neighbourhood Watch
Mark Custerson- NSGWI
National Strategy Group for Watch
Issues
&
Marion Lewis - NHWN
Neighbourhood & Home Watch
Network (England & Wales)
Neighbourhood Watch
The Neighbourhood Watch & Home
Watch movement is the single
largest voluntary organisation in
England & Wales,
with a presence in many
neighbourhoods across the
country, and up to four million
members.
Neighbourhood Watch
Neighbourhood Watch exists to:


Cut crime and the opportunities for crime;
Provide reassurance to local residents and reduce
the fear of crime;

Encourage neighbourliness and closer communities;

Improve the quality of life for local residents.
NEW! National Structure
NEW!
National Body
‘NHWN’
The new national body is made up
from 10 regional representatives
who are democratically elected by
NHW members to ensure that all
grassroots members have a voice!
NEW!
‘official’ national website
www.mynhw.co.uk
A new website has been built you to
ensure that grassroots members
can be kept informed and can
contribute to the national
movement .
NEW!
National Neighbourhood &
Homewatch Newsletter
A new free national newsletter is
available for every member, just
register your email address at
www.mynhw.co.uk
 A copy is also available to
download and print for those who
do not have internet access.

NEW! Training Toolkit
A new NHW Training Toolkit is available
to download from the website.


It has been produced by the Home Office
and the Association of Chief Police Officers
(ACPO) in consultation with Neighbourhood
Watch volunteers.
This toolkit can be used by individuals to
find out about all aspects of Neighbourhood
Watch.
Find out what is happening in
your area……..
As the elected Chair of this new
organisation, I thank you for
inviting us here today.
I hope that the NHW members of
Cambridgeshire will ensure that
you let us know what great
achievements you are making.
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Saturday 31st January 2009
“Uniting Communities Together”
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
BREAK
REFRESHMENTS IN FOYER
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Policing Communities Together
Eddie Cloke
Chair CNHWEG
Policing Communities Together
Eddie Cloke
Chair, CNWEG
AIMS of NEIGHBOURHOOD WATCH
NHW aims to:
• Cut crime and the opportunities for crime and
anti-social behaviour
• Provide reassurance to local residents and
reduce the fear of crime and anti-social
behaviour
• Encourage neighbourliness and closer
communities
• Improve the quality of life for local residents
and tenants
•Engaging Communities in fighting crime (Home
Office)
•
•
•
•
•
Expectations by the public & by the Police
Is Cambridgeshire NHW “fit for purpose”?
How can we improve.
Cambridgeshire NHW Positives 2008
Cambridgeshire NHW Work in Progress
POLICING COMMUNITIES TOGETHER
As recent as June 2008 the Home Office made the
following statement in relation to “Engaging
Communities in Fighting Crime”
Without public action, support and confidence, the Police
and other criminal justice agencies CANNOT make
communities safer.
HOWEVER,
For the PUBLIC to play their part THEY NEED to see and
experience services that tackle crime effectively, give
them confidence and back them up.
Neighbourhood Watch National Structure
National Strategy Group for
Watch Issues (NSGWI)
National Police Steering Group for
Watch Issues (NPSGWI)
Neighbourhood & Home Watch
Network (NHWN)
Neighbourhood Watch Police Group
(National Level)
Neighbourhood Watch Group
(National Level)
Regional Groups
Police and NHW x 10
Police Force Leads x 43
County/ Force
Associations
Local Associations
District/Borough Level
Local Police Unit/Stations
NHW CO-ORDINATORS
Grassroots
Neighbourhood Watch Schemes
Police
Volunteers
NHW Proposed Structure?
NHW Schemes
members
Panels
March Police
NPTs
Co-ordinators
Area Co-ordinators
March
E
March
W
March
N
Dodd’
March Police
Sector
Wimbl’
Central
BCU
March NHW
Association
County NHW Exec
Group
Watch
Development Group
Headquarters
POSITIVES
• Member of the Eastern Region NHW Partnership
• Member of the Cambridge Community Safety Partnership
• Member of the Cambridge Resilience Voluntary Sector SubGroup
• Active partnership work with the Police during “Not in My
Neighbourhood Week”
• Co-ordinators Handbook Reviewed
• Constitution Revised and approved by Charity Commission
• NHW Volunteer Policy revised
• Service Level Agreement signed
WORK IN PROGRESS
•
•
•
•
Structure and Membership of the County Group
Communication Requirements
Involvement of NHW with Parish Councils
Involvement of youngsters in NHW as part of their
volunteer activity for their Duke of Edinburgh’s
Award Scheme
• Bid by Southern BCU for funding to CDRP for support
post
• Continued awareness training for NPTs
WHICH ONE IS OUR FUTURE?
THE ONE ON THE RIGHT WE
HOPE
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Saturday 31st January 2009
“Uniting Communities Together”
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
A Day in the Life of a NPT
Sgt Jerry Tinsley
Cambridgeshire Constabulary
NHW Conference
31st January 2009
Sgt Jerry Tinsley
Peterborough West
Neighbourhood Policing Sergeant
Writing’s on the wall for tear-aways
Published Date: 27 October 2008
AMONG the topics of heated discussion at the City
West Police Panel Meeting were bad parking, antisocial behaviour and graffiti.
More than 70 residents of Bretton, Westwood,
Longthorpe and Ravensthorpe attended the
meeting held at Jack Hunt School, in Netherton,
Peterborough, on October 22, and certainly made
sure their voices were heard on policing priorities.
Man hit by lorry 'in a critical condition‘
Published Date: 15 July 2008
A man remains in a critical condition after
yesterday's accident on the A47 in
Peterborough.
The man hit by the lorry was flow by air
ambulance to Addenbrooke's Hospital in
Cambridge with multiple leg fractures, head
injuries and a possible punctured lung,
where he remains in a critical condition this
morning.
Drug raid Police made 100th arrest
Published Date: 08 November 2006
A SUSPECTED drug dealer got an early morning
shock when police smashed their way into his home
in Bretton, Peterborough.
After an extensive search of the terraced home a
carrier bag, which police say contained cannabis
worth about £2,800, was found in the freezer, along
with growing equipment in the loft.
For Cambridgeshire police, this was their 100th
successful raid in Peterborough, since they started
the Door A Day campaign – a crackdown against
Class A, B and C drugs and stolen property.
Helicopter crash near Wansford kills four
Special Report: Tragic helicopter crash
Published Date:
13 November 2008
On 2 May 2007, four people including local
businessman Phillip Carter were killed when
their helicopter crashed near Wansford.
Burghley Horse Trials 2008
Published Date: 05 September 2008
NOT only is it one of the biggest sporting
events the region has to offer, but it can also
claim to be one of its social hotspots.
The Burghley Horse Trial three-day event is
well known for being a test of all-round
horsemanship, and involves almost every
activity of which the horse is capable.
The house is widely acknowledged to be the
finest Elizabethan stately home in the
country and provides the most spectacular
backdrop for any horse trials in the world.
More than 145,000 people are expected to
attend the show, which runs until Sunday.
Bretton Festival
Published Date: 21 July 2008
The Bretton Festival was bigger and better
this year as hundreds of visitors flocked to
enjoy its many attractions.
Revellers were spoilt for choice, and the
weather did not know what to do either,
alternating between flash downpours and
blazing sunshine.
The festival, which was held at Bretton Park
was started at 1pm on Saturday (July 19),
by Mayor of Peterborough Pat Nash.
Villagers get speed guns
Published Date: 04 September 2008
VILLAGERS will soon be bringing peace and
tranquility back to their rural retreats – with
the help of hi-tech speed guns.
Speeding motorists ignoring the signs asking
them to slow down as they approach havens
such as Glinton and Barnack will soon have
more to contend with when volunteers armed
with the trapping devices take to the streets.
As revealed in The Evening Telegraph, the
police-backed scheme Speedwatch is being
launched in the city west area, as discussed
at the Rural Open Police Panel Meeting at
Sutton Village Church last night.
Cops on trail of mini-moto yobs
Published Date: 26 June 2008
POLICE in Peterborough have been using
specially-built trail bikes to catch nuisance
riders on mini-motos and motorbikes.
Twenty minimotos and motorbikes that were
being ridden illegally have been seized and
crushed and their riders arrested in the last
three months.
The new trail bikes make it easier for police
to pursue bikes being illegally used on dirt
tracks, small paths and underpasses,
particularly in Bretton and Paston.
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
How NHW can help themselves
Carol Aston
Cambridgeshire Constabulary
Helping NHW help themselves
Carol Aston, Community Safety Officer
Northern Division Cambridgeshire Police
Never forget …….
Each Neighbourhood Watch
scheme is different, depending on
area and what people living there
want and need …..
Communication with your scheme
What do you see?
Who/what are my contacts?
Is it all about the internet?
0845 456 456 4
•
contact with your local team
•
information about local police panel meetings
•
crime prevention advice and materials
•
reporting incidents
•
who is my local NHW?
•
how do I start up a scheme?
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Saturday 31st January 2009
“Uniting Communities Together”
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
ANY QUESTIONS
PANEL
Cambridgeshire and
Peterborough
Neighbourhood Watch
Annual Conference
Closing Address
Eddie Cloke
Chair CNHWEG