Vrushali Pawaskar
Mobile: 08980261675
Email: vrushali1811@gmail.com
Information technology and professional with experience in project management, maintenance,
enhancement, support and implementation in change delivery and solutions in Telecom sector.
Professional Synopsis
 3 years of L2 experience in application maintenance, enhancement and support with expertise in handling
client’s issue.
 Sound knowledge of Telecom Domain, ENSEMBLE, UNIX, SQL and PL/SQL.
 Goal oriented with outstanding leadership, motivational abilities and high ability to work in challenging and
versatile production environments striving for excellence.
 Excellent analytical and logical skills with good understanding at the conceptual level.
 Strong problem solving and technical skills coupled with confident decision making for writing and unit
testing UNIX shell scripts, SQL and PLSQL scripts and providing solutions leading to higher customer
satisfaction.
Skills Set
TECHNICAL
Tools
Database(s)
Language(s)
Technologies Used
:
:
:
:
TOAD, SQL-PLUS, Webtrax, AOTS, CIRTIX-METAFRAME.
ORACLE 8/9i
SQL, PL/SQL Programming, UNIX Shell scripting.
HP-UX, Oracle, AMDOCS Ensemble.
FUNCTIONAL
o Creation, maintenance and enhancement of data scrubs (UNIX scripts) for resolving the CSM issues and
execute SQL/PLSQL scripts to handle CSM issues and defects.
o Handling support request for production defects raised in AOTS live defect tools thereby providing
immediate resolutions.
o Resolving Webtrax work requests (WR’s) for issues logged by CSR related to different Long Distance
markets.
o Managing daily project reports and quality analysis documentations of CSM module and delivering
dashboard report during weekend meeting with the Onsite/Offshore Lead.
Organisational Experience
Tech Mahindra Ltd.
Since - January 2010
Projects Handled:
 AT&T- LD Billing System
SBC-LD offers various Long Distance Telecommunication services to its customers. These services are
provided with numerous pricing structures to support a wide range of marketing strategies. These pricing
structures are called “Price Plans”. The Price Plan subsystem enables the LDC to offer its customers flexible
services and pricing structures in order to support a wide range of marketing strategies. The subsystem
allows the carrier to add new plans, products and services in a quick and easy manner, and to tailor special
price plans to a selected group of customers or an individual customer.
CSM subsystem enable customer service reps (CSRs) to provide the best customer care by supplying
the necessary functions and tools and maintain the customer database .It helps customer service rep in
processing new customer leads and entering them into the system, responding to a customer call,
investigating the customer’s last bill about which a complaint or inquiry is being made and supplying a
satisfactory response which may be a simple clarification or an adjustment to the bill. It assists in explaining
about new services offered by the company, selling them to the customer and activating them. Further it
supports in resolving questions about items shown on the bill and SBC-LD Services and price plans and/or
competitors’ services and price plans. Handling Account Management, e.g., maintenance of the account
balance and adjustment activities and complaints for billed/unbilled charges and requests for credit or
adjustments, discounts, billing and change requests and also contact tracking by memos and follow-ups.
The CSM system utilizes GUI technology and provides an extensive set of windows that support many types
of information displays to assist the rep in his work.
 Role
 Responsibility
:
Technical Associate.
:
Active member of LD Tier2(L2) Production support with prior involvement in
monitoring and resolving issues in LD Telegence Bill Cycles, remediate file system space issues, writing SQL
quantification queries for production defects, investigation of End-Of-Day/Week/Month (EOD, EOW, EOM)
and CSM job failures / long running jobs, Solving Webtrax issues, resolving LD Telegence Tracking System
(TTS) trouble tickets, handling switch issues on production servers, writing and unit test data scrub scripts
in production environment.
Duration
:
Client
:
Team Size
:
Domain
:
Technologies Used :
Tools used
:
Since January 2010 – January 2013.
AT&T, U.S.A.
2
Telecom.
HP-UX, Oracle9i, AMDOCS Ensemble.
Toad, Webtrax, AOTS Live Defect, MS-Excel, CITRIX METAFRAME.
Education
 BE from (SVIT) Sardar Vallabhai Patel Institute of Technology (Affiliated to Gujarat University, Vasad), in
2009 : 71%
Oracle Trainings
 Completed Oracle certified Database 10g SQL training.
 Completed Oracle SQL certified expert.
 Pursuing Oracle certified Database 10g PL/SQL training.
Extra Curricular Activities
 Organization:
Participation in Blaze event in December, 2010 and 2012.
 Graduation:
Participation in paper presentation and advertisement making competition.
Trainings
 ITP Training in Tech Mahindra Ltd.
 Behavioural training includes Telephone Etiquettes, E-mail Etiquettes, Audio Conferencing Etiquettes and
Presentation skills.
 End to End Telecom Billing training at Tech Mahindra Ltd, AT&T ITUP trainings.
 UNIX/SQL/PL/SQL Level internal training(s) at Tech Mahindra ltd.
Personal Profile
Date of Birth
Address for communication
:
:
Permanent Address
:
Languages Known
Passport Number
:
:
18th November, 1986.
A-308, Akash Ganga Flat, Behind GEB, Motibaug sub-station,
Near Daiber Colony, Vadodara. 390001.
A-308, Akash Ganga Flat, Behind GEB, Motibaug sub-station,
Near Daiber Colony, Vadodara. 390001.
English, Hindi, Marathi, Gujarati.
H2489133
Declaration: I hereby declare that all the information given above is true and accurate to the best of
my knowledge.