Dean M. Heuvelman
6113 Courtney Way
Imperial, MO 63052
Cell: (314) 330.1979
Email: dinoh1710@gmail.com
Self-Motivated IT Professional with twelve years experience in Systems Engineering, Systems Administration, Backup
Administration, Network/System Security support, Project Management and Field Support with excellent customer service skills. A
contributing team member by learning and adapting to changing technical and corporate environments.
Professional Experience:
Turner Construction, Ballwin Missouri
May 2011 – March 2012
System Engineer
Responsible for day-to-day operation of the Information system environments. Manage the operational environment to ensure that
service level agreements are maintained at or above defined metrics. Manage the Turner backup Systems in all operational
environments. Ensures all standards of operations are maintained in conformance with already established policy and procedures.
Ensure that process, policy, and procedures are enforced. Develops and maintains up-to-date documentation describing the system.
Responsibilities also included level – 3 support tickets and rotational support for weekend oversight of system uptime and high level
backup/restores.
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Maintain and support of Symantec’s Backup Exec 10d to virtual media library on the EMC DataDomain storage.
Maintain and support of CommVault v8.0 backups on the Dell PowerVault Robotic tape libraries.
Responsible for migrating CommVault v8.0 backups from backing up to physical media over to backing up to a virtual media
library on the EMC DataDomain storage.
Install and maintain remote server operating systems and hardware.
Maintain and support of remote server operating systems in a virtual Hyper-V environment.
Maintain and support for Double-Take v5.1 & v5.2 replication application on both Target servers and client data.
Knowledge of technology in the following areas; Microsoft Windows Active Directory, DNS, DHCP and HYPER-V
Technical Reference Environment:
Windows 2003/2008 Active Directory, DHCP, DNS and HYPER-V, Windows OS 2003,2003 R2, 2008, and 2008 R2, XP & Win 7,
MS Exchange 2007 & 2010, MS Office 2007 & 2010, SQL 2005 & 2008, Networking LAN/WAN connectivity Protocols ICMP,
UDP and TCP/IP. Symantec’s Backup Exec 10d, CommVault v8.0 Backup, Double-Take Replication, EMC DataDomain storage,
Dell hardware – Rack servers, Blade servers, MD1000 & MD3000 Direct attached Storage
Monsanto, St. Louis, Missouri
April 2009 – April 2011
Mid-Range Systems Support II
Contractor position for Monitoring Monsanto’s Windows 2000,2003 & 2008 servers, Exchange 2007 & 2010 servers, MS SQL 2005/2008
Databases, Oracle 10g/11g Databases, VMware Infrastructure/ vSphere 4.0, AIX 5.3, HP-Unix, Linux, SUN Solaris, SAP servers, and
VMS backups in a large Data Center Environment on HP, Dell, SUN/Oracle and EMC’s CLARiiON SAN Storage with EMC Navisphere
Manager.
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Responsible for performing File restores, monitored server and database backups with VERITAS Netbackup 5.1/6.5,
Symantec’s Backup Exec 10d,11d,12.0,12.5 & 2010,Robotic tape libraries & Net Vault & Vault Management.
Monitor SAP batch jobs and take corrective actions as needed.
Monitoring in a large Datacenter environment VMware 4.0 Windows 2000, 2003 & 2008/UNIX servers, AIX 5.3, HP-UX, Red
Hat/ SuSe/ Linux Enterprise, SUN Solaris and SAP servers also Network Cisco Router, Switches and VPN Routers (LAN/WAN),
Oracle Database & Website activities using Spectrum, SiteScope and HP Openview for UNIX monitoring & Zappix Monitoring.
Monitoring WIN2000/2003 & 2008, Exchange 2007 & 2010 servers using WhatsUpGold, MOM 2005/SCOM 2007 Management
monitoring software.
Facilitate corrective action with vendors to narrow down server problems, so engineering teams and/or offsite part technician’s
can replace necessary server parts to minimize down time.
Technical Reference Environment:
Windows 2000/2003 Active Directory, Windows OS 2000, 2003,2008, XP & Win 7, MS Exchange 2003/2007 & 2010, MS Office
2000/2003/2007 & 2010, SQL 2000/2005 & 2008, IIS 5.0/6.0 & 7.0, VMware ESX 3.0.1 & 4.0, VMWare Infrastructure Client
2.0/2.5/3.0 & 4.0, Windows 2000/2003 & 2008 server, SLES/Suse Linux, Red Hat Linux, HP-UX UNIX, AIX 5.3, Solaris
commands, Avocent DSview/ KVM, HP SiteScope, SAP Batch Jobs, HAN, LAN/WAN connectivity also comprehension of
Networking Protocols; DHCP, DNS,ICMP, UDP and TCP/IP.
Savvis Communications, St. Louis, Missouri
October 2005 – November 2008
Hosting Incident Response Specialist
Responsible for monitoring internal and customer server platforms, diagnostics and resolution of any Tier two/three type
administration/support server issues in large Datacenter environments globally.
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Performed software distribution related to IAD's (Integrated Access Devices) and servers including, but not limited to,
security updates, system server patches and firmware upgrades, configuration changes, code releases, and general
server monitoring.
Perform customer Help Desk requests actions, such as password resets, users/group account creation/deletes,
etc.. Through Active Directory or LDAP tools.
Monitored internal and customer OS/Server platforms -Windows 2000/2003, IIS 5.0/6.0, MS SQL 2000/2005 Backup jobs,
Vertias NetBackup jobs, customer's NAS & SAN (3PAR) Storage, Red Hat Linux/Unix, SUN Solaris and
Oracle database alerts in clustered or single server environments on stand alone or blade/virtual server architectures .
Troubleshooting unplanned server reboots, servers connection lost, failed cluster failovers, drive disk space issues, IPCU,
failed DB jobs, failed port/ping alerts, memory dumps, SSL cert., etc.
Investigate INKRA / F5 Loadbalancer alerts, health checks, failed VLANs, blocked ports, etc.
Technical Reference Environment:
Windows 2000/2003 Active Directory, Windows OS 2000/2003 & XP, Microsoft Exchange 2003, Microsoft Office 2000 /2003,
SQL 2000/2005, IIS 5.0/6.0, ESX 2.0/2.5 VMware Infrastructure Client .0.1/3.0.1, Red Hat Linux Enterprise, UNIX, SUN
Solaris, Windows 2000/2003 server, F5, INKRA with the understanding of Linux/UNIX, Solaris commands, HAN, LAN/WAN
connectivity also comprehension of Networking Protocols; ICMP, UDP and TCP/IP.
FIRST BANK / First Services LP, St. Louis, Missouri
June 2001 – March 2005
Information Security Database Administrator
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Performed/maintain Tier two Support on User Id's and Group Administration using Windows AD, User Manager, Server
Manager, Checkpoint Firewall,VPN, RAS tokens, AS/400 and Lotus Notes.
Created user Administration procedure documents on ACLs and RBAC procedures as well as Security Policies, Standards
and Guidelines. Worked along other departments to ensure their documentation was up-to-date for GLBA.
Worked with Internal Auditors to ensure their satisfaction of User Administration processes for Sarbanes-Oxley (SOX)
compliant as well as GLBA.
Included reporting as needed for Audit and Management Monthly Accounting reports.
Worked on Identity Management "Single-Sign on" Analyst Projects to identify better workflow processes.
Technical Reference Environment:
Windows 2000/2003 AD, Windows OS 98/XP/2000/2003, MS Office 2000/2003, Microsoft Project Central, Sharepoint 2000
Portal, Lotus Notes 5.11/ND6, AS/400/DB2, Checkpoint, ACE/RAS Tokens, Hyena 6.2, Avocent DSView, AD’s User Manager &
Server Manager.
TRI-TEK INFORMATION SYSTEMS, INC / CBIZ. St. Louis, Missouri
August 1998 – May 2001
Project Manager/ Analyst
 Project Manager Liaison for Tri-Tek on the "Primary Network Inc", (MPower Communication) Account.
 Responsible for creating and maintaining web-based HTML Excel spreadsheets for Primary Network Provisioners and Tri
Tek technicians.
Supervised, Scheduled and coordinated the dispatching of a team of 7 technicians and acted as liaison with client and
customer throughout the mid-western region.
Regional Assistant Manager
 Project Manager for scheduling and dispatching of 23 technicians covering a 15-state area in the North Eastern United
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States by using Service Center.
As technical support to Edward Jones Co., used UNIX Scripts to troubleshoot (for phone lines, Geincom 7170 and HP
4000 and 4050 printers, Edward Jones audio and video broadcast systems) prior to sending out a field technician.
Implemented upgrading of projects for technicians as well as updating server data spreadsheet for the Operation
Manager and Edward Jones Help Desk Managers.
Other position titles included:
Field Technician (6 months) and Printer Technician (6 months)
Technical Environment:
Service Center 4.6, 5.0 (DBA), Brio Query 5.0 (SQL), UNIX Scripting, Windows NT, 2000, Outlook 2000, MS Office 98 and
TCP/IP.
EDUCATION:
1998 Vatterott College, St. Louis, Missouri
Associate Degree in Computer Programming and Network Management
Certifications:
2009: Microsoft Certified Professional (MCP) Windows Server 2003
2004: Comptia Network +
BrainBench Certifications:
2010: MS Windows Server 2008 Administration
2008: Server Administration
2007: MS Windows Server 2003 Administration
Training:
New Horizons: 10325 Automating Administration with Windows PowerShell 2.0 - 2011