Contents Contents ................................................................................................................................ 1 About October Business Month ............................................................................................. 2 Goals and objectives.............................................................................................................. 2 2015 outcomes ...................................................................................................................... 3 Business participation ............................................................................................................ 4 Keynote speakers .................................................................................................................. 5 Highlight events ..................................................................................................................... 7 Calendar launch ..................................................................................................................... 8 Promotional campaign ........................................................................................................... 9 Examples of Advertising ...................................................................................................... 12 Finding out about OBM ........................................................................................................ 14 OBM closing ceremony ........................................................................................................ 14 Future directions .................................................................................................................. 15 OBM 2016 key themes ........................................................................................................ 15 Testimonials ......................................................................................................................... 16 Linkages and benefits to OBM stakeholders........................................................................ 16 Appendix A – Data comparisons .......................................................................................... 18 Appendix B – Statistics for OBM 2015 ................................................................................. 19 Appendix C – Website analytics........................................................................................... 22 Appendix D – Social media .................................................................................................. 23 October Business Month 2015 Evaluation Report 1 About October Business Month October Business Month (OBM) is the Northern Territory’s premier business event, aimed at assisting small to medium sized Territory businesses. OBM offers businesses across the Northern Territory a month long program of inspirational and educational business events. This year OBM celebrated 21 years of supporting Territory businesses and saw 9,332 business people attend 183 events. OBM 2015 delivered Territory businesses a range of high calibre keynote speakers, business dinners, world class presentations, workshops, seminars, professional development, training and networking events at low or no cost. The seven high calibre presenters included: Ruslan Kogan - The Kogan.com Story Naomi Simson - Live What You Love Lisa Messenger - Cultivating Self-Belief David de Garis - The Outlook For Australia’s Economy And The Top End Steven Bradbury – Passion, Persistence And Teamwork Leads To Success Matt Moran - Matt’s Business Success Story Carolyn Creswell – How I Turned $1000 Into A Multinational Company OBM featured several highlight events featuring internationally recognised speakers including Li Cunxin, Jenny McGregor, Tracy Harris, Simon Griffiths, Bernard Salt and Robert Louie. The 2015 keynote themes had a strong focus on Women in Leadership, Indigenous Business, Finance, Marketing, Social Media, Business Technology and Business in Asia. Goals and objectives OBM aims to: Deliver a business development program that both inspires and builds the capability of local businesses. Recognise the Northern Territory Government’s commitment to business development in the Northern Territory. Maximise awareness of October Business Month events and increase attendance across all regions. Ensure event hosts, sponsors and presenters are given appropriate exposure throughout the marketing campaign and at October Business Month events. October Business Month 2015 Evaluation Report 2 2015 outcomes 2015 was OBM’s most successful year and featured key themes derived from 2014 attendee feedback and evaluation forms. OBM 2015 key themes: Women in leadership Indigenous business Finance Marketing and social media Business technology Business in Asia OBM was delivered across all regions of the Territory: Darwin Alice Springs Katherine Nhulunbuy Tennant Creek The success of OBM 2015 was measured through an evaluation process, which encouraged comprehensive feedback from all attendees. 2015 highlights include: 9,332 people attended events across the Territory, an increase of 327 compared to 2014. 183 events were held across the Territory, representing an increase of 30 events compared to 2014. 87% of participants indicated that as a result of attending, they had learnt something new that could be applied to their business. 83% of participants expected to improve or change some aspect of their business practices. 112 events were free to attend. Full reports of all the OBM 2015 outcomes can be found in Appendices A - D. October Business Month 2015 Evaluation Report 3 Business participation A total of 183 events were delivered across the Northern Territory during OBM 2015; 107 by Territory Government departments and 76 by private sector organisations (a further 29 events were registered but cancelled before going ahead). Total participation and attendance at OBM events was 9,332. Of those who attended OBM in 2015: 66% of attendees were female. 64% of attendees were business owners/managers. 29% of respondents were first time attendees at an OBM event. OBM attendees span a wide variety of age ranges with 40% of audiences aged 31 to 45. 80% of attendees represented small-medium enterprise (less than 200 employees). 29 partner events cancelled after registering their event. The official opening featuring keynote speaker Ruslan Kogan drew an audience of 672 attendees. Ruslan Kogan, founder of Kogan.com presenting ‘The Kogan.com Story” in Darwin. October Business Month 2015 Evaluation Report 4 Keynote speakers OBM 2015 featured the following seven high calibre and reputable speakers: Speaker Presentation The Kogan.com story Ruslan Kogan, founder of Kogan.com, a multinational consumer electronics and online retail business, which challenges brands in some of the most competitive industries in the world. Live what you love Naomi Simpson founded RedBalloon in 2001 and went to become one of Australia’s tech success stories. Cultivating self-belief Lisa Messenger is the vibrant, game-changing Editor in Chief of Collective Magazine and owner and Creative Director of The Messenger Group. She has worked globally in events, sponsorship, marketing, PR and publishing. Matt’s Business Success Story Matt Moran is an industry icon. A renowned chef and restaurateur, he has an ever-growing list of successful restaurants that consistently garner praise from the food industry, media and general public alike. October Business Month 2015 Evaluation Report 5 Speaker Presentation How I Turned $1000 Into A Multinational Business Carman’s founder Carolyn Creswell is an inspirational leader whose success proves that you can run a multinational business and still love what you do, having a genuine work-life balance. Outlook For Australia’s Economy And The Top End David de Garis is the director and senior market economist for NAB where he keeps his colleagues up to speed with the economy and markets on a day to day basis. Passion, persistence and teamwork leads to success Four-time Winter Olympian, Gold medallist and businessman, Steven Bradbury brings a fresh and uniquely Australian corporate feel to the corporate world. . October Business Month 2015 Evaluation Report 6 Steven Bradbury engaging the audience at his keynote presentation in Alice Springs. Highlight events Winning International Business for the Northern Territory featuring Li Cunxin Asian engagement was a key theme for 2015, complementing the ongoing government policy of planning for the future of north Australia. Renowned motivational business speaker Li Cunxin (commonly known as the Mao’s Last Dancer) mesmerised the crowd with his Winning International Business For The Northern Territory presentation which showcased services available to the Territory business community under InvestNT and the Trade Support Scheme while delivering a thought provoking and insightful account of his life. 7th Indigenous Economic Development Forum This two-day forum is one of the largest Indigenous Economic Development focused forums in Australia, and gives Indigenous people in business the opportunity to develop new skills and networks. Attendees listened to high calibre speakers including Robert Louie, Chief of Westbank First Nation, Canada and representatives on numerous advisory boards for Aboriginal recognition. Working with Asia: The Skills You Need featuring Jenny McGregor, Asialink CEO Asialink CEO, Jenny McGregor, and Singapore Trade Commissioner, Tracy Harris, outlined the skills a business needs to grow and build partnerships in Asia. The Business of Making a Difference featuring Simon Griffiths, CEO of Who Gives a Crap This year OBM proudly presented a stream of both dedicated and complementary events designed to empower, upskill and inspire those within and those looking to engage with not-for profit organisations in the Territory business community. Simon Griffiths, CEO of ‘Who Gives a Crap’ delivered a social enterprise success story which received strong attendance in both Alice Springs and Darwin. October Business Month 2015 Evaluation Report 7 Highlight events Northern Australia in 2050 featuring Bernard Salt The Northern Australia Development Office hosted a special presentation focusing on the leadership role of the Northern Territory. The event helped raise awareness of what Australia, especially the Northern Territory, may look like in the future and how this future is influenced by the massive changes taking place in countries to the North. Over 250 business people attended this event in Darwin that was live streamed to various regions across the Northern Territory. Supporting Business to Start, Run and Grow A Territory wide roadshow demonstrating the practical services and programs that the Department of Business can offer to assist Territory businesses and non-for-profit enterprises to Start, Run and Grow competitively, responsibly and successfully. Calendar launch On 31 August, the OBM calendar launch was held at the newly renovated Paspalis Business Centre, Darwin. The launch featured a video of the OBM calendar booklet travelling the Territory, passing through all regions before stopping at PASPALIS for Minister for Business, the Hon Peter Styles MLA to officially launch October Business Month. Darwin Roller Derby Girls surprised guests wearing #OBM shirts and handed copies of the calendar to guests and the general public in Raintree Park and Cavanagh Street. Hon. Peter Styles MLA with Paspalis Business Centre holding the travelling calendar. October Business Month 2015 Evaluation Report 8 The launch featured a live video call from keynote speaker Li Cunxin (commonly known as the Mao’s Last Dancer); from Brisbane and a testimonial video from businesses across the Territory pledging their support of the OBM program. Promotional campaign The 2015 marketing and promotional material included: Printed, eBook and online calendar of events Print and online advertising Television ads and online videos Radio advertisements OBM e-newsletter and database mailouts Newspaper and magazine feature articles Signage and banners OBM hub events OBM Competitions Promotional materials Social Media Printed, eBook and online calendar of events OBM 2015 had a 40-page printed calendar of events with 2,000 copies distributed to Territory Business Centres across the Territory and available at keynote events and sponsor’s businesses. The printed calendar was also converted into an eBook by Sprout and made available to the business community via the OBM website, OBM e-newsletter, social media sites and the Territory Q smartphone app. In addition to the printed calendar of events, OBM events were also accessible via the calendar on the OBM website with links for registrations and OBM keynote events were also hosted on the Eventbrite event directory. Print and online advertising The OBM program and keynote events were promoted through newspaper advertisements across the Territory (NT News, Centralian Advocate, Katherine Times, Tennant Creek and District Times and Arafura Times). Sponsor logos were included on all OBM printed advertising and sponsors were also thanked via a specific advertisement placed in the NT News and Centralian Advocate. OBM was also promoted on NT News online through a half page and leaderboard advertisements. Television advertisements and online videos Southern Cross Television provided a solid platform of media support airing the 15 second and 30 TV commercial broadcasting across stations 7Darwin, 7Mate, 7Two and 7Central. All television commercials included 2015 OBM sponsor logos and were broadcast from September through to November 2015. October Business Month 2015 Evaluation Report 9 Additional promotional videos were developed for the OBM program including a travelling calendar video used for the OBM calendar launch and a testimonial video featuring various Territory businesses which was featured on the OBM website and YouTube. Radio Radio advertisements, including pre-records, top of the hour sweepers, live reads and interviews with OBM keynote speakers were broadcast on Mix104.9, Hot100, SunFM, 8HA, ABC Radio and Katherine Community Radio. Live crosses were held starting from the date of the OBM calendar launch (end of August) throughout September at the Business Hubs in Raintree Park and Darwin Corporate Park. Mix104.9 promoted OBM with their street team giving away free promotional items and the OBM printed calendar of events throughout October. Mix104.9 also hosted their Best Boss competition in conjunction with OBM that was advertised and promoted on air calling for nominations. OBM e-newsletter and database mailouts The OBM e-newsletter provided updates to subscribers about OBM at periodic intervals once every two to three weeks as necessary with a reach of over 1,500 Territory businesses. Additional targeted emails promoting OBM events were sent out regularly through the Department of Business database which has a reach of over 8,000 businesses across the Northern Territory. Newspaper and Magazine feature articles/editorial Territory Q Business Magazine launched its October business quarter at the beginning of OBM. The OBM program of events was published in the Territory Q Magazine and was handed out at each keynote event for OBM 2015. This marketing was very successful and was further supported by editorials about OBM keynote speakers and events. Editorial articles on the OBM program and keynotes were included in newspapers across the Territory including the NT News, Sunday Territorian, Centralian Advocate, Darwin Sun and Tennant Creek and District Times. OBM was also featured on the NT Business Bulletin, a bi-weekly announcement on business developments in the Northern Territory with a distribution list of over 7,000. Media releases were published by the Northern Territory Government on a weekly/daily basis promoting upcoming events on the OBM calendar. Signage and banners OBM 2015 displayed various banners and signage promoting the 2015 program including: Five pull-up banners featuring OBM sponsors distributed across the Territory and set-up at all OBM keynote events and as many partner events as possible. Two media walls (one each in Darwin and Alice Springs) set-up at all Darwin and Alice Springs keynote events. October Business Month 2015 Evaluation Report 10 Large out-bound billboard from the Darwin Airport promoting the program. Floor decals promoting the OBM program in the Darwin Smith Street Mall and all Territory Business Centres. A large 3x3 metre marque with OBM branding used for all OBM hubs. Three #OBM photo frames used for selfies and competition photos. Large, light-up letters spelling out #OBM provided by Love Letters Darwin displayed at all keynote events in Darwin and at OBM hubs. OBM hub events OBM set up stalls across Darwin in the lead-up to October to promote the OBM program which we called our OBM hub. This hub provided the OBM calendar to the public, information on our speakers and competitions and partnered with other sponsors and partners to increase promotion of the program of events. This hub was setup at Raintree Park for three days with our #OBM love letters, reptiles brought from Crocodylus Park and a number of other sponsors. The hub was also set up at Darwin Corporate Park, the Palmerston Markets and at Casuarina Square. OBM Competition OBM held a number of competitions in conjunction with our sponsors to help increase engagement with OBM attendees. These competitions were: SilkAir competition: A chance to win a holiday package to Koh Samui by completing the OBM evaluation form. Area9 Competition: A chance to win a HP Elitebook Folio 1020 by registering on the Area9 website. Mix104.9 Best Boss Awards: Competition with the winner receiving a holiday package to central Vietnam. Virgin Australia Competition: A chance for Tennant Creek and Alice Springs attendees to win return flights to Darwin on Virgin Australia. Facebook competition: By sharing a photo at an OBM event on the OBM Facebook page attendees could win a Samsung Galaxy Tab A tablet courtesy of The Good Guys Darwin. Promotional materials There were several promotional items that were given out at OBM events to further extend the OBM brand. These include: Silicone business card holders that stick onto the back of mobile devices OBM stylus DL Flyers promoting keynote speakers, highlight events and competitions A3 poster available for partners to download from the OBM website OBM ‘King of the Kitchen’ aprons October Business Month 2015 Evaluation Report 11 Social Media This year, OBM ran an extensive social media campaign. OBM promoted social media interaction through our existing social media channels, Facebook and Twitter and established a LinkedIn group page to extend our social media reach. OBM also utilised targeted Facebook advertising to promote the OBM Facebook page, increase awareness of the program and encourage registration and attendance to keynote events. Below are some examples of our promotional material for OBM 2015. Refer to Appendix D for a breakdown of OBM’s social media interaction. Examples of Advertising Calendar of Events Pull-up Banner 2x2m Media Wall Floor Decals October Business Month 2015 Evaluation Report 12 Examples of Advertising Selfie Frame OBM Darwin Love Letters Darwin International Airport Billboard Vinyl Street Banners October Business Month 2015 Evaluation Report 13 Finding out about OBM The Calendar of Events remains the key media used to boost the awareness of the OBM program and promote all events and sponsors in each region. The four key media channels through which Territory businesses heard about OBM were: Direct email/OBM e-newsletter Calendar of events booklet Word of mouth OBM website Email marketing continues to be the strongest channel for promoting OBM, with 34% of attendees hearing about OBM events throughout direct e-mail marketing. Traditional media such as TV, radio, magazine and newspaper advertising accounts for 9% of the marketing channel. OBM closing ceremony The 2015 OBM closing ceremony was held on 29 October at the City of Darwin council chambers. The event was coordinated and managed by the City of Darwin. All OBM sponsors were formally invited to this event. The Lord Mayor of Darwin gave the welcome and introduction to the guests and the Hon Peter Styles MLA gave an address to officially close OBM 2015. Guest speaker, Jason Neave, a digital and direct marketing practitioner, gave a presentation on “what makes a city smart” focusing on Darwin and the City of Darwin’s digital strategy. The winner of the OBM SilkAir major prize winner was also announced at this event and the prize was presented by the SilkAir Northern Australia Manager. October Business Month 2015 Evaluation Report 14 Future directions Suggestions for OBM’s future focus include: Continued exploration of new ways to engage and interact with audiences via social media such as Facebook, Twitter, LinkedIn and YouTube. Engage new members of the business community who have previously not attended OBM. Ongoing promotion and increased marketing presence of OBM throughout the year via the OBM website, social media channels and Department of Business programs. Continue to engage the Territory business community through quality national and international speakers. Introduce a new, 1-page information sheet to assist partners to plan and market their event. Continue to provide and develop an online registration system for internal use and OBM partners. OBM 2016 key themes OBM evaluation forms indicated five top themes to be explored in 2016 which are: Leadership/Motivation Marketing and Social Media Human Resources Work-Life Balance and Health and Wellbeing Start-ups and Entrepreneurs October Business Month 2015 Evaluation Report 15 Testimonials “The events provide a fabulous opportunity to network in social and intimate atmosphere” Comment on OBM keynote speakers in Darwin. “Certainly not a dull presentation. In fact probably the best I have been to.” Comment on the Tennant Creek Gala Business Dinner with Steven Bradbury. “Best speaker that I have heard at an OBM dinner for many years.” Comment from attendee on the Darwin Gala Business Dinner with Matt Moran. “A great inspirational speaker. Overall a success!” Comment from attendee on the Katherine Gala Business Dinner with Lisa Messenger. “A great speaker for the opening, would highly recommend others to attend.” Comment on the Darwin opening event with Ruslan Kogan “Funny, engaging and inspiring speaker. I really enjoyed this event!” Comment from an attendee at Alice Springs keynote event with Naomi Simson Linkages and benefits to OBM stakeholders Linkages and benefits to OBM stakeholders Business Community Sponsors Network with industry leaders and peers in the business community in all regions of the Territory. Receive exposure to products and services offered by DoB, sponsors and partners to assist in the development of their businesses. Increase business management capabilities and improve business practices through access to events at little or no cost. Increase ability to directly market to the NT business community and increase customer base. Fulfil corporate social responsibility obligations. Promote products and services throughout the month. Network with the business community in all regions of the Territory. Host own events in addition to those conducted by the department. Business exposure through the OBM calendar of events. Marketing and media benefits. Recognition and exposure to established small to medium enterprises. October Business Month 2015 Evaluation Report 16 Linkages and benefits to OBM stakeholders Event Hosts Minister for Business Northern Territory Government (NTG) Department of Business (DoB) Opportunity to host an OBM event. Receive exposure through the OBM calendar of events and website. Promote products and services throughout the month. Networking opportunities with the business community throughout the Territory. Promote the programs and services offered by the NT Government e.g. Northern Australia Development Office with links to developing the north. Develop stronger relationships with the business community, partners, sponsors and large corporate entities around Australia. Encourages networking between government, the private industry sectors and local businesses pursuant to the Government’s Three Hub economy vision. Facilitates strategic and economic growth by assisting in the growth of local business through provision of educational training and motivational events pursuant to the Government’s Three Hub economy vision. Prosperous Economy - An economy that creates wealth and jobs, an economy that is open, competitive and innovative, an economy that captures the ideas, energy and opportunities across the Territory. Links with start, run, grow initiative, Upskills, Business Growth, ecoBiz NT, Innovation, NT WorkSafe, Defence and Workforce Growth, programs including InvestNT and Industry Development. Supports DoB’s corporate values: o Promotes and facilitates industry and business development; o Stimulates innovation, research and knowledge development; o Maintains and improves the Territory’s business operating environment. October Business Month 2015 Evaluation Report 17 Appendix A – Data comparisons The total number of attendees increased by 327 between 2014 and 2015. There were 30 additional events delivered in 2015 compared to 2014. October Business Month 2015 Evaluation Report 18 Appendix B – Statistics for OBM 2015 The number of OBM events in 2015 significantly increased in all regions of the Northern Territory. The number of attendees at OBM events in 2015 greatly increased in Tennant Creek, Katherine and Alice Springs and decreased in Nhulunbuy, Darwin and online. October Business Month 2015 Evaluation Report 19 October Business Month 2015 Evaluation Report 20 October Business Month 2015 Evaluation Report 21 Appendix C – Website analytics The below chart compares OBM website visitor growth and page views in 2014 and 2015. Note: The following information has been obtained using Google analytics. The above chart demonstrates the increase in the number of new visitors to the website during 2015. The above chart shows a significant increase (more than 20,000) in page views by visitor in 2015. October Business Month 2015 Evaluation Report 22 Appendix D – Social media 509 Twitter followers, increase of 170 followers during the course of the OBM program. This graph shows the OBM Twitter page gained 170 followers from late August (the date of the calendar launch) and through October. 59 LinkedIn connections were received in 2015 and will be a strong focus in 2016 to increase engagement. LinkedIn was a new platform for OBM, introduced in 2015. This graph shows the OBM LinkedIn page gained 58 followers, with 26.1% of them being from government. October Business Month 2015 Evaluation Report 23 1,697 Facebook followers, increase of 239 followers in comparison to October 2014. The graph above shows a significant increase in page likes in late September to early October. The graph above shows that 77% of OBM Facebook fans are women and 21% are males. October Business Month 2015 Evaluation Report 24