Communication Considerations

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Background – land, climate, and history

People – population, language, religion, general attitudes, and personal appearance

Customs and Courtesies – greetings, gestures, visiting, and eating

Lifestyle – family, dating and marriage, diet, recreation, holidays, and commerce

Society – government, economy, transportation, communication, education, and health

Women

Take more time to ask questions to build a rapport with clients

Women tend to process things abstractly

Feeling, empathy, intuitive

Harmony, closeness

Relationships, sharing

Cooperation, group

Women talk out loud to others, processing information externally for decision making.

Men

Men want to get directly down to business

Men process information analytically

Reason, logic

Power, rank, status

Compete, winning

Team, think

Men view conversation as a means to exchange information and problem solve

The language, especially the vocabulary, peculiar to a particular trade, profession, or group.

1.

All messages must inform

2.

Many messages must persuade

3.

All messages should build relationships of trust

Content Specialist - Formal

Grammar

It is

He is

Wording

Repair

Thank you

Do not end a sentence with a preposition.

Peer to Peer - Informal

Grammar

It’s

He’s

Wording

Fix

Thanks

Adjust your dress to at least the same level as your audience or one step above.

Honesty: honorable in

principles, intentions, and actions; upright and fair

Integrity: adherence to moral

and ethical principles; soundness of moral character

Trust: Reliance on the integrity,

strength, and ability of a person; confidence

In business, more trusted people obtain promotions and are chosen for more important projects

In relationships, trusted people make better friends

Ethical: pertaining to right and wrong in conduct; pertaining to or dealing with morals or the principles of morality

Unethical: lacking moral principles; unwilling to adhere to proper rules of conduct

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