M&L 4383: Supply Chain Management - Spring ’15, Term 1
The Professors: Keely Croxton
Phone: 292-6610 518 Fisher croxton.4@osu.edu
Michael Knemeyer Phone: 292-2507 542 Fisher knemeyer.4@osu.edu
The Classes:
Tu-Th, 11:10-12:30, Converse Hall 139
Office Hours:
By appointment, or just stop by.
The Course:
There is a great deal of confusion regarding exactly what supply chain
management involves. In fact, many people using the name supply chain
management treat it as a synonym for logistics and/or purchasing and/or
operations. The most common view is that supply chain management is a
combination of these three functions. However, successful supply chain
management requires cross-functional integration of key business
processes within the firm and across the network of firms that comprise
the supply chain. The challenge is to determine how to successfully
accomplish this integration. In this course, the distinction between logistics
and supply chain management is identified and a framework for supply chain
management is presented. The course will describe key aspects of each of
the eight supply chain processes as well as introduce tools and techniques
that can support implementation of the framework.
The objectives of this course are to provide the student with:
1. An understanding of the primary differences between logistics and
supply chain management.
2. An understanding of the essential processes of supply chain
management and their interrelationships within individual companies
and across the supply chain.
3. An understanding of tools and techniques useful in implementing
supply chain management.
4. An understanding of how supply chain management affects the
financial performance of the firm, its customers and its suppliers.
The teaching method will be a combination of lecture, class discussions,
computer simulations and a case.
Course Materials: We will use the book Supply Chain Management: Processes, Partnerships,
Performance 4th, Edition, Lambert, Ed.. There will also be an electronic
course packet available through Harvard Business School Publishing
(details on Carmen).
The Grade:
The final grade will be determined by the weighted average of the following:
Quizzes (2 out of 3)
Case Report
Change Management Simulation
Global Simulation Report
Class Contribution
Exam
20% (10% ea)
15%
10%
15%
10%
30%
Class Quizzes: There will be three quizzes during the course of which two will count toward
your course grade. Students who miss a quiz (for any reason including illnesses, schedule
conflicts, tardiness, unscheduled vacations, etc.) during the class in which it is given will not be
able to make it up afterwards. The lowest of the three quiz scores will be dropped for final grade
calculation in order to provide students with some flexibility in the event of any conflicts that
might cause them to miss one of the case quizzes during the session (or if they just happen to
have a bad day). If you have any questions about this policy, please let us know. The quizzes
will account for a total of 20% of your final grade.
Case Report: Students will form teams (3 to 4 people) and complete one written case analysis
(15%) during the course. Each student team will be responsible for writing up the analysis and
solution to the assigned case. Guiding questions will be provided in Carmen. The write-up will
be a report of case essentials, analysis and recommendations (no more than 8 pages – doublespaced, 12-point font, 1 inch margins). All students should be prepared to participate in the inclass case discussion. The case report will be due by the start of class on Thursday,
February 5.
Change Management Simulation: Students will individually complete a change management
simulation during the course. Your performance on the simulation will account for 10% of your
grade. More details of how your performance will be measured will be given at the time of the
simulation. The simulation will be due by 5:00 pm Monday, February 23.
Global Simulation Report: Student teams will complete a global supply chain simulation
during the course. Each student team will submit a report that addresses the following
questions in the appropriate CARMEN dropbox:
a) How did your team think about which options to choose?
b) What did your team use for your forecast?
c) How did your team decide which suppliers to use?
d) How did your team go about setting initial production levels?
e) How did your team decide whether to issue production change orders?
f) How did your team decide whether or not to invest in the Celldex show?
g) What are your team’s takeaways from the simulation?
The report should address each of these questions (no more than 10 pages – double-spaced,
12-point font, 1 inch margins). Additional details are provided in CARMEN regarding the
expectations for this deliverable. The simulation report will account for 15% of your final grade.
The simulation report will be due by the start of class on Thursday, February 12.
Final Exam: The exam will be closed-book and closed-notes. Should you be sick on the exam
day, you must contact the professor more than 8 hours before the exam and schedule a makeup exam that must be taken within 2 days. You will also need to provide a doctor’s note.
Course Schedule*:
DAY DATE
Topic
Reading
Tu
Jan 13
Course Overview and Intro to the Framework
Both
Chapter 1
Th
Jan 15
Customer Relationship Management
MK
Chapter 2
Tu
Jan 20
Supplier Relationship Management
KC
Chapter 3
Th
Jan 22
Customer Service Management
MK
Chapter 4
Tu
Jan 27
Order Fulfillment and Quiz 1
KC
Chapter 5
Th
Jan 29
Demand Management
KC
Chapter 6
Tu
Feb 3
Manufacturing Flow Management and Lean Thinking
MK
Chapter 7, 12
Th
Feb 5
Prod. Development & Commercialization and Medisys Case
MK
Chapter 8
Tu
Feb 10
Returns Management and Quiz 2
KC
Chapter 9
Th
Feb 12
Global Supply Chain Management Simulation
MK
Tu
Feb 17
The Partnership Model and Collaboration Framework
MK
Chapter 15
Th
Feb 19
Process Assessments
KC
Chapter 13
Tu
Feb 24
Implementation and Change Management
KC
Chapter 13
Th
Feb 26
Comparison of Frameworks and Quiz 3
KC
Chapter 18
TBD
Exam
MK
* This schedule is subject to change