Empowering Employees
Through Intranet Portal Technology
Michael A. Gannotti
E-Biz & KM Technology Specialist
The Microsoft Corporation
Greater Pennsylvania District
mgann@microsoft.com
(610) 240-7059
Agenda
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Introductions
Introduction To Empowering Intranets
Overall Portal Infrastructure
Business Challenges
The Goal
Solutions
Demonstrations
Q&A
Introductions

Who I am
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E-Business and KM Technology Specialist
for The Microsoft Corporation
Former:
 Corporate Systems Architect-The
Vanguard Group
 Usability Engineer-The Vanguard Group
 Instructional Web Designer-Intracorp
 Jr. High School Teacher-Coachella
Valley Unified
 Family Preservation Case Manager
 Sergeant United States Army
Introduction

Intranet portal solutions should provide
a unified web based entity that
connects people and organizations to
contextually relevant information,
services and applications. Such a
solution should provide the flexibility
and safeguards that will permit it to
extend its presence outside of the
organization as well.
Intranet Portal Overview
and Profiles
Corporate
Silos
Collaborative
Intranet Portal Overview
and Profiles
Corporate spanning content
and applications
Corporate
Silos
Collaborative
Strict content change
control process, small
number of contributors.
Multilingual delivery of
content.
Intranet Portal Overview
and Profiles
Content and applications
focused on vertical silos.
Mixture of sites including
informational, application
driven, as well as
collaborative.
Corporate
Silos
Collaborative
Less strict content change
control process, larger
number of contributors. Mix
of multilingual and
language localized content.
Intranet Portal Overview
and Profiles
Corporate
Silos
Provides
collaborative
environment for
projects, teams,
meetings.
Collaborative
Least strict
content
change
control
process, all
employees
are potential
contributors.
Localization of
content.
Portal Services
Corporate
Silos
Collaborative
Portal Framework
Personalization
Customization
Web Content Management
Content/Application Aggregation
Document Management
Discussions
Presence Awareness and
Messaging
Web Based Training
Rich Media Communications
Calendaring
Email
Polling
Legacy Systems Integration
Business Intelligence
Index\Search
Taxonomy
Information Architecture
Self-Service
Profiling
Site Analytics
Data Transformation & Exchange
Security
Workflow
Directory Services/Integration
Office Integration
Overall Portal Infrastructure
Visual Development Tools
3rd
Party
Server
Apps
Portal
Services
Content
Mgmt
Services
Commerce
Services
Business
Process
Integration
Web Component Infrastructure & Team Collaboration Services
Application Framework
Common Services:
Search, Single sign-on, Rendering, User management, etc.
Data Repository
Server
(App Server, Web Server, Media Server, Directory Server, Security, etc.)
Management and Security Services
Browser or rich client access
Business Imperatives
Increase Productivity
Increase Revenue
Reduce Operational
costs
Shifting Climate
Business Climate
Economic recovery slower than
expected
Effects not yet felt
Economic practices scrutinized
Pace of change accelerating
Global competitiveness increasing
Technology Climate
Security and Privacy
New era of programming
XML web services
Proliferation of smart devices
Managing complexity
Most Common Business Challenges

Increase Productivity
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Increase Revenue
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Improve the ability to attract, retain, and develop
people
Enhance learning opportunities
Develop new ways to create value
Improve quality and speed of decisions
Forecast and plan more effectively
Improve management of risk
Increase customer satisfaction
Reduction of Operational Costs
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Minimize “reinventing the wheel”
Reduce product/business development cycles
Today’s knowledge economy
(What analysts are saying)
Employees get 50%-75% of their
relevant info. directly from other
people.
Furthermore, more than 80% of
enterprise's digitized resources reside
in individual hard drives and in
personal files.
Individuals hold the key to the
knowledge economy and most of it is
lost when they leave the enterprise.
From “The Knowledge Worker Investment
Paradox” Gartner research 7/17/2002
The Goal
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End-Use Productivity
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Team Collaboration
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Simplify ways for employees to share their
information
Provide contextual information
Reduce the amount of training
Access information anytime, anywhere
Remove barriers to collaborate
More forms of collaboration
Corporate knowledge
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Simplify ways to collect and classify information
Inform employees when information relevant to
them changes
Treat all types of information as first class
The Result
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Employees
 Will be more skilled
 Access more relevant information
 Making faster and better decisions
Teams
 Work more effectively together
 Share more information
 More motivated to work together
Corporate
 Retain more information
 Are more productive
 Better return on previous investments
Business Solutions
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Familiar tools for employees accessing
and analyzing information already
residing in disparate systems
Seamless integration between
productivity tools and collaborative
environments
Unified search of documents, people,
teams, websites and Line of Business
data
Get notified when relevant information
changes
Technology Is Not All…
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Employee competency, re-training
efforts, new functions required
Company culture
Politics and different agenda
Legacy (of systems, people, process)
Cost of applying technology not
always feasible e.g.,:
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Scanning archives of documents
Purchasing new equipment
Problems with portals today
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Different groups have different needs,
different agenda
Time dimension of information
Top Down is very limiting
User re-training, support, content
management
ROI not always evident, not always
attainable
Low Usability and User
Experience
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On average Enterprise users don’t use
the portal more than 12% of the workday
(IDC, Delphi) (~One Hour)
The rest is spend in Productivity tools
working on data that is otherwise
available in the portal
End-User Personalization is utilized 4%
(IDC)
An App-based portal is limiting for other
user groups
Connecting the Dots
Productivity
Personal
Get the info. you need
whenProductivity
you need it,
where you need it
• Flexible
• User Familiarity
• Contextual
Team
Collaboration
Collaborate
with the
Collaboration
right people at the
• Ad-hoc/Project
right
time
• Complex deliver.
• Different user
Experiences
The Portal
Portal
Ecosystem
Framework
Portal Framework
• More Structured
Find information
Process
• locate & organizeAccess LOB and tools
Automation
Content Management • Outbound comm. Get Status
Workflows
Interact externally
Portal Ecosystem - Benefits
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More refined approach to portal
solutions
Allows organizations to strategize
portal roll-out (Meta)
“Employ the right tool for the job”
(Giga)
Better return on investment

More people using portal capabilities
through familiar interfaces
The Power
of Many
Better use of existing investments
Communicate more effectively
with customers and partners
Become more Agile
Collect and retain
more knowledge
Notify users of
changes
Division
Teams
Individual
Faster, Easier
and richer forms
of collaboration
Get information and
Collaborate from your
productivity tools
Enterprise
The Portal Ecosystem

MS-Office
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It all starts with the desktop client! Portal
ecosystem must leverage what end users know.
On top of its already familiar user interface,
Offline support, and specialized tools such as
Smart tags, Pivot tables and Charts
New version adds XML support, and TaskPane
functionality (Context Sensitive side menus)
Collaborative Team services
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On top of already simple, ad-hoc grassroots web
collaboration experience
Should support DRM and RTC support,
Integration of office productivity with team info.
(e.g. shared calendars and tasks) and workspace
support for mail/calendar client (e.g. meeting
documents)
The Portal Ecosystem (Cont.)
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Aggregation Portal Application
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Must provide superb search, notification
and auto-categorization.
Crawl collaborative sub-sites; Personal
portals; LOB Personalization and Single
Sign on; Web Services consumption
point.
Other Assets That Might Integrate

Content management services; message
transformation and routing; rich
analytics/profiling/personalization
Personalized Web
Components
•Leverages EAI integration
•SSO service provided by application
•Data caching
•Fixed format
•Simple to add on page
Office Connectivity
•Same data available in MS-Office
•Leverages all EAI integration
•Including SSO and Data Cache
•Flexible format
•Simple to create
•Available Off-line
What You Should Expect
From A Portal Solution
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Rich out-of-the-box experience
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User comfort zone
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Hit the ground running
Collaborate and find information from your familiar
productivity tools
Take your experience offline!
Use the rich features of office products
Better return on investment
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Utilize tools your company has already paid for
More people access your LOB systems making
better use of it
Faster deployment and lower user training costs
Summary
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Organizations are faced with great business
challenges
A Portal Ecosystem that spans users &
teams, partners and customers
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Provides a better return on investment
More information retained by organizations
Many software companies are making great
investments in collaborative and portal
technologies:
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Integrate the experiences of finding information,
collaborating and you individual work
Lets you focus on deployment issues by
providing rich out-of-the-box experience
Resources

Michael A. Gannotti
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mgann@microsoft.com
610-240-7059
www.michaelgannotti.com
www.microsoft.com/usa
www.microsoft.com/sharepoint
© 2001 Microsoft Corporation. All rights reserved.
Optional Slides

Typical Portal Requirements


Enterprise Portal Needs
Portal Solution
Microsoft Portal Solution

Information Worker Platform

Digital Media Accelerator

Typical Portal Requirements
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Increased Self-Service
Easy Access To Corporate Knowledge
Executive Announcements
Virtual Meetings
Online Collaboration
Increased Integration With Desktop Applications
Increased Customization and Personalization
Capabilities
Comprehensive Web Based Training
Ease Of Use
Others
Enterprise Portal Needs
Portal Applications
E-Procurement
Self Service
BI
Search, Others
Collaboration
Comprehensive Portal Solution
Core Business Systems
ERP
Core Systems
Other Applications
Portal Solution
Portal Applications
E-Procurement
Self Service
BI
Collaboration
Search, Others
Enterprise Portal Solution
Commerce & Personalization
Document Management
and Search
Collaboration
Content Management
Enterprise Application Core Services
Enterprise
Integration Services
Communication
Data
Management
Business
Workflow
Core
Infrastructure
Management
Monitoring
Core Business Systems
ERP
Core Systems
Other Applications
Identity Management,
Provisioning, & Security
Enterprise Solution Templates (RAD)
Information Worker Platform
3rd party
Apps
Intelligent
File
Storage
And Print
Services
SharePoin
t Portal
Server
Rights
Mgmt
Project
Server
SharePoint
Services
Commerc
e Server
RTC
Services
BizTalk
Media
Services
Exchang
e Server
Terminal
Services
Information Worker Infrastructure
Application Platform
IT Infrastructure
Services
Tools
SQL
Server
Office Solution Accelerators
100% Customer Solution
Customers
Partners
grow your business into new
areas with existing resources
Technology Stack
get more business value from
your investment in Office
Microsoft
provide additional Office
System value proposition
FY04
deliverables
Partners
Solution
Accelerator
Solution
Accelerator
Solution
Accelerator
Microsoft Products
Finance | Operations |Human Resources | Sales
•Compliance
•Six Sigma
•XBRL
•Business Scorecard
•Recruiting
•Proposals
…and more
Solution Accelerator
Attributes



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

Full development, test, program
management team
Focused on partner-enablement
Focused on narrow scenarios targeting
key business decision maker pain
Focused on enabling customers to get
more business value from Office
Full PSS support
Built for Medium Enterprise and
Enterprise customers
Digital Media Accelerator
Michael Gannotti
Technology Specialist
The Microsoft Corporation
DMC Accelerator Overview

Integrates Office 2003, SharePoint
2003, and Windows Media 9 to enable:

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Rich, live broadcast events to the desktop
Enterprise-wide archive and access to
media for on demand viewing
Integrated publishing with content and
news
Leverages the IW desktop for:


Administration of scheduling, producing,
and publishing events
Discoverability and access of media
content
DMC Accelerator Value



Enterprise end user
 Uses everyday tools to increase overall
communications experience
 Enables easy media creation and access for
everyone
Partners/Service Providers
 Delivers platform for virtual business
communication solutions
Microsoft
 Enhances the IW desktop by enabling Office and
SharePoint for streaming media
 Increases thought leadership for continued
innovation in future virtual communications
DMC Accelerator
Components

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3rd Generation of this platform
Components

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Integration code
Patterns and Practices (PAG)
Early adopter validation
Partner training
Services
Support
RTW Fall 2004
Features

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SharePoint Portal and Windows SharePoint
Services integration
On Demand

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Live Broadcast
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Integrated publishing using Producer
Media metadata saved within SharePoint for rich
search capabilities
Scheduling, delivery and production of live and
events
Simultaneous streaming of PowerPoint with
synchronized audio/video
Unicast / muilti-cast enabled
Content Delivery Network

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Network-based media distribution
Accessed through SharePoint
On Demand

Microsoft Producer for PowerPoint
2003

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Publish on-demand content directly to
media libraries
Create media libraries in SharePoint
using new native list template
Find archived media content via
standard WSS search and SPS search
Single file upload
DMC On-Demand – Flow Diagram
Enterprise
Portal
Site
DMC
Viewer
IW
Communications
Service
Searches Portal for
Live or On-demand
Content
Produces On-Demand
Content using Producer or
Single File Upload
DMC
Producer
IW
Communications
Services
Remote
Viewer
- HTTP
- Media
- Control
Corporate
Data Center
Remote Site
Live Broadcast

Scheduling
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Production
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Event scheduling for team, division, or
enterprise from WSS
Event notification via Outlook® calendar
Integrated production experience using
SharePoint
Dynamic multicast/unicast publishing
points
Delivery

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Live PowerPoint integration
Streaming from closest media server
DMC Live Broadcast - Flow Diagram
Enterprise
Portal
Site
Viewer
IW
Communications
Service
Searches Portal for
Live or On-demand
Content
Presenter
Using PowerPoint 2003 to
control Live presentation
IW
Communications
Service
Remote
Viewer
- HTTP
- Media
Producer / Scheduler
- Control
Corporate
Data Center
Remote Site
© 2003 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.