Writing anything except Roll Number on question paper will be deemed as an act
of indulging in unfair means and action shall be taken as per rules.
Roll No._________________
MBA Semester I
MBA 112 ORGANIZATIONAL BEHAVIOUR
MODEL QUESTION PAPER
Time: 3 Hrs
MM: 80
Note:
1. All Questions are compulsory in Section A. Section A carries 20 marks.
2. Attempt FIVE questions in all from Section B, selecting ONE question either A of
B from each question. Answer of each question shall be limited up to 250 words.
Each question carries 6 marks.
3. Attempt any 3 questions in all from section C. Answer of each question shall be
limited up to 500 words. Each question carries 10 marks.
1.
SECTION A
CASE STUDY
Jim Miller has been a ticket agent for Friendly Airlines for the past three years.
This job is really getting to be a hassle. In order to try to reduce the mounting
losses that Friendly has suffered in recent months, management have decided
to do two things: (1) overbook their flights so that every seat possible will be
filled and (2) increase their service to their customers and live up to their name.
Jim, of course is at the point of application of this new policy. When checking
in passangers, he is supposed to be very courteous and friendly, and he has
been instructed to end every transaction with the statement. “Have a nice
flight.” The problem, of course, is that sometimes there are more passengers
holding confirmed reservations checking in than there are seats on the plane.
Rightfully, these people become extremely upset with Jim and sometimes
scream at him and even threaten him. During these confrontations Jim becomes
“unglued.” He breaks into a sweat, and his face turns bright red. The company
guidelines on what to do in these situations are very vague. When Jim called
his supervisor for advice, he was simply told to try to book passengers on
another flight, but be friendly.
Q.1 Is Jim headed for trouble? What would be some physical, psychological,
and behavioural outcomes of this type of Job Stress?
SECTION B
2. A Discuss the importance of organizational behaviour in an organization? (6)
OR
B Define organizational behaviour. What are the contributing disciplines to OB?
(2+4)
(2+4)
3. A Define values. Discuss its Importance.
OR
B Give a brief explanation of each of the following terms(i) Job Satisfaction (ii) Attitude (iii) MBTI
(2+2+2)
4. A Discuss the common perceptual errors managers can make.
OR
B Explain the following terms(i) Group Norms (ii) Group Cohesiveness (iii)Work teams
(6)
(2+2+2)
5. A Enumerate the importance of leadership in management.
(6)
OR
B Explain the different styles of Leadership
(6)
6. A
B
7.
Define the term stress. What are its sources?
(2+4)
OR
Write a short note on conflict management.
(6)
SECTION C
Write short notes on the following(i) Ability(ii) Learning
(5+5)
8.
Write a detailed note on personality?
(10)
9.
Explain the two factor theory of Herzberg’s? How does it differ from
Maslow’s
need hierarchy theory?
(5+5)
10.
Discuss in detail the causes and consequences of political behavior in an
organization. (10)
11.
Why organizational change is resisted? How it can be overcome?
(5+5)
Writing anything except Roll Number on question paper will be deemed as an act
of indulging in unfair means and action shall be taken as per rules.
Roll No._________________
MBA Semester I
MBA 112 ORGANIZATIONAL BEHAVIOUR
MODEL QUESTION PAPER
Time: 3 Hrs
MM: 80
Note:
1. All Questions are compulsory in Section A. Section A carries 20 marks.
2. Attempt FIVE questions in all from Section B, selecting ONE question either A of
B from each question. Answer of each question shall be limited up to 250 words.
Each question carries 6 marks.
3. Attempt any 3 questions in all from section C. Answer of each question shall be
limited up to 500 words. Each question carries 10 marks.
1.
SECTION A
CASE STUDY
Jim Miller has been a ticket agent for Friendly Airlines for the past three years.
This job is really getting to be a hassle. In order to try to reduce the mounting
losses that Friendly has suffered in recent months, management have decided
to do two things: (1) overbook their flights so that every seat possible will be
filled and (2) increase their service to their customers and live up to their name.
Jim, of course is at the point of application of this new policy. When checking
in passangers, he is supposed to be very courteous and friendly, and he has
been instructed to end every transaction with the statement. “Have a nice
flight.” The problem, of course, is that sometimes there are more passengers
holding confirmed reservations checking in than there are seats on the plane.
Rightfully, these people become extremely upset with Jim and sometimes
scream at him and even threaten him. During these confrontations Jim becomes
“unglued.” He breaks into a sweat, and his face turns bright red. The company
guidelines on what to do in these situations are very vague. When Jim called
his supervisor for advice, he was simply told to try to book passengers on
another flight, but be friendly.
Q.1 Is Jim headed for trouble? What would be some physical, psychological,
and behavioural outcomes of this type of Job Stress?
SECTION B
2. A Discuss the importance of organizational behaviour in an organization? (6)
OR
B Define organizational behaviour. What are the contributing disciplines to OB?
(2+4)
(2+4)
3. A Define values. Discuss its Importance.
OR
B Give a brief explanation of each of the following terms(i) Job Satisfaction (ii) Attitude (iii) MBTI
(2+2+2)
4. A Discuss the common perceptual errors managers can make.
OR
B Explain the following terms(i) Group Norms (ii) Group Cohesiveness (iii)Work teams
(6)
(2+2+2)
5. A Enumerate the importance of leadership in management.
(6)
OR
B Explain the different styles of Leadership
(6)
6. A
B
7.
Define the term stress. What are its sources?
(2+4)
OR
Write a short note on conflict management.
(6)
SECTION C
Write short notes on the following(i) Ability(ii) Learning
(5+5)
8.
Write a detailed note on personality?
(10)
9.
Explain the two factor theory of Herzberg’s? How does it differ from
Maslow’s
need hierarchy theory?
(5+5)
10.
Discuss in detail the causes and consequences of political behavior in an
organization. (10)
11.
Why organizational change is resisted? How it can be overcome?
(5+5)