Annette Suh PMP, CSM, CSPO, ITIL v3F, PMI-RMP
AnnetteSuhITPM@gmail.com | http://www.linkedin/in/annettesuh | www.annettesuh.com | Issaquah, WA | 206.491.9346
OBJECTIVE: Senior IT Project Manager or Agile ScrumMaster
SUMMARY: Senior PM with experience in Fortune 100 & very high visibility global organizations, ranging across Agile &
SDLC Software Development projects, Telecom / Transport, Networking, ITIL, Infrastructure, Compliance and COTS
Implementations. Annette is a competent, competitive professional with a proven track record of managing high-value,
executive level visibility, complex projects and programs. She has been rated as a DISC “D” and an ENTJ, meaning a
personality that drives teams toward excellence & as an individual provides strong leadership. Annette has been
interviewed by the Wall Street Journal, Time Magazine, Dice.com and PMI.org as a subject matter expert in the field, and
currently serves on the Board of Directors for the local chapter of PMI as President. Common themes across LinkedIn &
other recommendations are attention to detail, energy, creativity, grace under pressure and expertise in the profession.
More details are available at http://www.annettesuh.com and http://www.linkedin.com/in/annettesuh. Please note that
Annette is local to the Seattle, WA metro area, but would travel anywhere in the world for the right opportunity.
EXPERIENCE
AT&T Mobility (Accenture / Collabera) Bothell, WA
June 2013-present
Senior IT Project Manager & Release Manager (Currently in this position)
 Managing 6 PRISM & BID Development Projects (some NDA) – Java-based ecommerce site for small businesses
 Also Release Manager for 1 Major Billing Release (18 projects) & 1 non-Billing Release (4 projects)
 Offshore Team Management – Philippines (QC) & India (development)
 PMI Waterfall & Agile methodology, financial management, project planning & scheduling, risk mitigation, change
control and project quality controls
 IT UP project management process, Rational ReqPro, PRISM, 1ATTCR Tool, Q, Connect, SharePoint, P8, Voltage
Secure Mail, Salesforce.com, HP ALM QC Quality Center, CATO (Accessibility) & other legal compliance
Cloudmark, Inc. San Francisco, CA
January 2013-May 2013
Senior IT Project Manager, Professional Services
 Managed the largest total dollar value (>$5M), highest strategic priority program within Cloudmark – Anti-Spam, AntiAbuse implementation at AT&T – a total of 4 projects across different messaging platforms for SMS and MMS
 Provided leadership direction to local and international resources in support of project objectives
 Facilitated meetings for stakeholders across the globe up to CEO level
 Responsible for fostering collaboration on work products while also managing customer and team expectations
 Additionally managed other projects – one large mobile / telecom carrier, one large and one small ISP
 All projects were packaged COTS installs with Infrastructure & data center elements to support implementation
 Integrations of Cloudmark Authority, Gateway & SRS + partners Splunk; Mavenir RMS, Diameter, UMR; Vantrix
 Worked on internal Professional Services PMO improvements including SOW template language, tool standardization
 PMI Waterfall methodology, planning and scheduling, risk mitigation, change control and project quality controls
 MS Office Suite + Project & Visio, Basecamp, Concur, WebEx, Skype and Float
Boeing (Comforce) Seattle, WA
November 2012-January 2013
ScrumMaster / Senior IT Project Manager, BT&E IT PMO
 Managed development of 9 applications – including knowledge transfer process from various groups within Boeing
 Existing applications were audited for compliance, hardware lifecycle and other elements – some ended up being
re-written & having infrastructure / hardware / environment upgrades to support these changes
 This allowed the applications to be brought up to Boeing and/or government-regulated standards
 All dev languages used – Java, C++, C#, Dreamweaver, Python, .NET, AJAX, ColdFusion, .ASP, .ASPX
 Other applications were new development, with associated impact assessments and interface discussions
 All projects were software development with Infrastructure & data center elements to support publication
 Worked closely with the Product Owners to develop and manage the product roadmap and product backlog
 Responsible for defining requirements, gathering user stories and use cases in support of the execution of the
various corporate development initiatives related to the applications
 Managed teams composed of Boeing FTEs, contractors, and offshore vendors – Luxoft (Russia), HCL (India)
 Worked with Technical & Functional Analysts and Development Teams to deliver value driven, iterative software
solutions for the application
 Provided leadership, direction and coordination to company, teams and offshore resources in support of project
and company objectives
 Utilized strong collaboration, motivation and leadership skills – was responsible for fostering collaboration across
teams while also managing Product Owner and team expectations, work products
 Agile SCRUM environment, PMI methodology, project planning, scheduling, risk mitigation, change control
 Team Foundation Server (TFS) including Web Access, Global Integrated Development Environment (GIDE), Visual
Studio 2012, MS Office Suite + Project, Visio, Macroscope, AD&S
AT&T Mobility (Ask Staffing) Redmond, WA
December 2011-November 2012
Senior IT Program / Project Manager
 Managed 6 projects and programs for NP&E PMO (NTD) / Cell Site Backhaul Group – 3 complex programs, 3 simple
 Utilized strong collaboration, motivation and leadership skills – was responsible for fostering collaboration across
15+ organizations per project or program, while also managing sponsor and team expectations, work products
 Each had core teams of 20+ PMs or Managers, 50+ total stakeholders, vendors ALU, Cisco & Ericsson
 Goals ranged from improvement of capacity and performance to cost savings – for 2G, 3G & 4G / LTE networks
 Budgets ranged from $100k - $500k CAP & $10k – $50k EXP
 Responsible for full life cycle: Initiation, Requirements & Planning, Labs Certification, First Field Application,
Deployment Handoff & Closure – all for new prototypes of hardware, software, tools and configurations
 Facilitated meetings for stakeholders and vendors, and lead milestone presentations up to VP level
 All projects were software development with Infrastructure & data center elements to support launch
 Worked on process improvements within the PMO, focusing on end-to-end interactions between PMO, Labs, IT
 PMI Waterfall methodology, planning and scheduling, risk mitigation, change control and project quality controls
 MS Office Suite + Project & Visio, PMATT (HP PPM Project & Portfolio Management), Business Objects
Boeing (Chipton-Ross) Bellevue, WA
January 2011-December 2011
Senior IT Project Manager
 Managed a Knowledge Transfer (KT) project – transferring EAS application development from outsourced vendor
Luxoft (in Moscow and Omsk, Russia) to a local Boeing Development Team – valued at $250k (for ITAR compliance)
 EAS is an enterprise, mission-critical application with 35 dependent systems & written in Java
 Provided leadership, direction and coordination to company, team and offshore resources in support of project
and company objectives
 KT project also included managing the setup of infrastructure and environments – with data center elements
 In addition to the above, also handled existing EAS work – 5 software releases, 3 technical insertion / config only
 Responsible for defining requirements, gathering user stories and use cases in support of the execution of the
various corporate development initiatives related to the application
 Worked closely with the Product Owner to develop and manage the product roadmap and product backlog
 Worked with Technical & Functional Analysts and development teams to deliver value driven, iterative software
solutions for the application
 Began initial planning stages of Agile transition for EAS / WEST team
 Lead several other projects for the group incl. Oracle and Webgate Upgrades, Security Audit Remediation
 Completed a Root Cause Corrective Action Implementation for a failed release of CEDRS PSDSWeb Application
 Provided team a framework for planning future releases to be error-free, and steps to achieve their goals
 Hybrid Agile Waterfall environment, PMI methodology, planning and scheduling, risk mitigation, change control
 MS Office Suite + Project & Visio, Skype, Macroscope, AD&S
ADP (OpenSky Consulting) Roseland, NJ
November 2010-January 2011
Senior IT Project Manager
 Kicked off 5 global projects for the Global Security PMO with top CSO priority
 Gateway Consolidation, Traffic Tapping Device Deployment & others
 All projects included elements of infrastructure upgrades & data center elements to support company objectives
 Projects geography: US, Denmark, France, UK
 Work included schedule creation, meeting minutes, risk and communications plans, document preparation and
review, milestone & audit meetings
 Also assisted in PMO process review for PMO launch
 PMI Waterfall methodology, planning and scheduling, risk mitigation, change control and project quality controls
 MS Project, MS Office Suite, Visio
Suh Consulting PLLC Across USA + Brazil
December 2008-May 2010
Senior IT Project Manager
 Consulting PM on the following projects:
 Kicked off a Retail PCI compliance / JDA COTS implementation for Vans & The North Face at VF Corporation
 Vendor-managed COTS software implementations:
 $1MM+ Service Manager 7.10 implementation for CSC at Toyota Financial Services (California)
 $1MM+ project for uCMDB implementation + Service Manager 7.01 upgrade for RevealIT at Vale (Brazil)
 All projects were software development with Infrastructure & data center elements to support publication
 Deep Dive to clarify the technical aspects of a BAC SaaS implementation for a potential buyer
 Business Process creation for the development and delivery of a web-based tool for KEO Consulting
 PMI Waterfall methodology, planning and scheduling, risk mitigation, change control and project quality controls
 MS Project, MS Office Suite, Visio, Skype
Starbucks (Comsys Consulting) Seattle, WA
November 2009-February 2010
Senior IT Project Manager
 Assisted in planning the kickoff of a COTS inventory management system deployment for 7500+ retail locations
across North America
 The successful implementation of this project was the #1 Strategic Goal of 2010 for the CIO
 Negotiated the use of an existing POS application roll-out management system for software delivery
 Managed the process development and launch of an interim solution for a future HRIS / Oracle implementation
 Required a working knowledge of Retail, Business Processes, Procurement, Inventory, Supply Chain, Risk, 3rd
Party Logistics & negotiation with ~10 vendors & suppliers
 PMI Waterfall methodology, planning and scheduling, risk mitigation, change control and project quality controls
 MS Project, MS Office Suite, Visio
HP Software Professional Services Organization (FTE position) Across USA
January 2008-December 2008
Senior IT Project Manager
 Acted as Consulting PM managing five concurrent, very complex $1MM+ projects across the United States
 All were for the implementations of HP Enterprise COTS software products: BAC, uCMDB, SM, AC, RUM, SiS
 Work included SOW validation, budget management, schedule creation, meeting minutes, vendor management,
risk/communications plans, document preparation, configuration & review, checkpoints, audits, escalations
 PMI Waterfall methodology, planning and scheduling, risk mitigation, change control and project quality controls
 All projects were packaged COTS installs with Infrastructure & data center elements to support implementation
 Worked to establish a PS PMO including document standards, processes
 MS Project, Office Suite, Visio, BAC, SiS, uCMDB
 Customers: Wells Fargo Financial IA, Kaiser Permanente CA, T-Mobile WA, CVS/Caremark RI, LPL Financial CA
Outcomes:
 Directly contributed to T-Mobile’s Northstar Program application move prioritization – a Tier I Strategic Goal
 Saved CVS six months in costs troubleshooting code written by TCS (Tata)
 Resolved a SOx-significant (major) deficiency for Kaiser in Configuration Management
Univar USA (Superior Technical Resources) Redmond, WA
June 2007-January 2008
Senior IT Project Manager
 Managed four $1M+ projects in a Mainframe/AIX, Windows, Sun Solaris, Oracle, DB2 shop including
 Lawson (ERP) Financial Implementation
 Used MS Project, MS Office Suite, Visio
 SharePoint ’07 MOSS Implementation
 Waterfall methodology
 All projects had Infrastructure & data center elements to support company objectives
* Required a working knowledge of ITIL Problem, Incident, Change; UNIX, distributed computing, WebSphere, enterprise
financial systems, reporting, imaging, supply chain logistics systems, ETL, ODS data mapping & conversions
Boeing (Comforce) Seattle, WA
February 2007–May 2007
IT Project Manager
 Managed an HP Software/Mercury COTS implementation of monitoring & reporting: uCMDB, BAC, SiS, RUM
 PMI Waterfall methodology, planning and scheduling, risk mitigation, change control and project quality controls
 MS Project, MS Office Suite, MS Visio, Macroscope
Cingular Wireless – now AT&T Mobility (Comforce) Bothell, WA
June 2006–February 2007
IT Project Manager – Java Software Development, AT&T + Cingular Merger Projects
 Managed 18 software application development projects against 2 separate releases within A&E PMO
Boeing (Comforce) Bellevue, WA
 IT Project Manager – Infrastructure, Networking, Remediation Projects
Cingular Wireless – now AT&T Mobility (KForce) Bothell, WA
 IT Project Manager – SOx & PCI Compliance Projects, Project Initiation Processing
March 2006-June 2006
November 2005-March 2006
Boeing (Fujitsu Consulting) Renton, WA
 IT Project Manager – Boeing IT SOx Compliance Program, Scheduling
Hewlett Packard/Compaq (Volt) Vancouver, WA
 IT Project Manager – Infrastructure, Networking, Merger Projects
Fios Inc. (FTE Position) Portland, OR
 Production Center Analyst – details available upon request
Intel (Mindlance) Hillsboro, OR
 IT Data Groomer – details available upon request
Nike (Adecco) Beaverton, OR
 Executive Administrator / IT Project Manager – details available upon request
January 2005-November 2005
February 2004-January 2005
July 2003-December 2003
June 2003-July 2003
January 2002-January 2003
PROFESSIONAL DEVELOPMENT ACTIVITIES, CERTIFICATIONS & TESTING RESULTS
Stanford Advanced Project Management Certificate Program Stanford University (online) (Upcoming November 2013)
PMI Member / PMP March 2011 ID #1406034 / PMI-RMP May 2009 ID #1259451
August 2004-present
Puget Sound PMI
Board Member – President
July 2013-present
Board Member – VP Membership & Community
December 2012-present
Director – New Members Committee
July 2010-June 2011
Board Member – VP Membership
December 2008-June 2010
PMI Consulting SIG / CoP Board Member – VP Membership
December 2008-March 2010
PMP Prep Course Boeing PMIG
February 2011-March 2011
SCRUM Alliance Member
November 2011-present
Certified Scrum Product Owner (CSPO) Braintrust Group
July 2013
Certified ScrumMaster (CSM) SolutionsIQ ID #172420
November 2011
GIDE / TFS / Visual Studio Fundamentals & Project Management Boeing GIDE Training Group
November 2012
ITIL v3 Foundation ILXgroup.com ID #72849
October 2011-October 2012
DISC Personality Testing 123test.com / 56% Dominance, 36% Influence, 8% Compliance
November 2012-present
About me: I have a strong inner motivation to influence people and circumstances, and thrive on competitive
situations and challenging assignments. (See results here.)
StrengthsFinder 2.0 Themes: Strategic / Achiever / Competition / Arranger / Significance
September 2009-present
Meyers-Briggs ENTJ
January 2003-present
About ENTJ: I live outside traditional boundaries & think ahead of the curve. Only about 3-5% of the U.S.
population shares the unique leadership characteristics of my personality type.
KEY SKILLS
Project & Program Management
PMBOK, Waterfall, IT, Agile / ScrumMaster – Backlog Grooming, User Story Creation, Management of Daily SCRUMs,
Product Owner, Sprint & Release Planning Meetings; SDLC – QA & Code Review; Issue & Bug Tracking; Interviewing /
Hiring; Training - remote & onsite; Macroscope, AD&S & NTD methodologies; Virtual & International Project Expert;
Managing Offshore Teams – Israel, India, Russia, UK, France, Denmark; Customer-facing Programs; Roadmap
Development; Escalations & Negotiations; Client & Vendor Relations; Planning; Forecasting; Budgeting; Presentations;
STP, Portfolio Management; RFP & SOW Development; Mentoring; Content Management; Business Continuity Planning;
Corporate Purchasing; Strategic Planning & Analysis; Internal & External Audit; Public Program Launch (Intel Centrino for
Starbucks Wi-Fi); Procurement; SharePoint & Website admin; Business Case & Use Case Development; Reporting;
Standards: ITSM / ITIL v3 / CMMI / SOx 404 / Six Sigma / LEAN; Business Process Documentation & Mapping; Initiation
and Assessment of Applications; Obtaining access to Environments & Requesting New; Process Compliance Audits
Technical / Systems
Familiarity with SDLC languages / protocols – SOAP, XML, Java, C++, C#, Dreamweaver, Python, .NET, AJAX,
ColdFusion, .ASP, .ASPX; Commercial Off The Shelf (COTS) Software Product Implementations; Team Foundation
Server (TFS) & Team Web Access, Global Integrated Development Environment (GIDE), Visual Studio 2010; Cloudmark
Authority, Gateway, SRS; Splunk; Mavenir RMS, Diameter, UMR; Vantrix; PPMs PMATT, Kintana, PlanView; Test Case
creation; Project Management tools MS Project, Primavera / P3e, Serena Mariner, AtTask, Asana, Basecamp;
SharePoint; Business Objects; Lotus Notes; HTML; ClearQuest (CQ) / Remedy; Mercury HP Software BTO Solutions
uCMDB, Service Manager, Asset Manager, BAC, RUM; Photoshop, Illustrator; WebEx, AT&T Connect, Go To Meeting;
Q, Communicator, Lync, Skype, Sametime, Lotus; Telecommunications, 3G UMTS, 4G LTE; Cross-Platform System
Implementations & Upgrades; HPSW BTO Solution COTS Implementations incl. troubleshooting; Requirements
Verification; Inventory System Deployment