Volunteers In -Service Training
Kuranda
Neighbourhood
Centre (KNC)
wishes to
acknowledge this
lands traditional
owners and
custodians.
The Kuranda Neighbourhood Centre is a nonprofit, incorporated Association funded by the
Queensland Government’s Department of
Communities. It also receives funding from the
Federal Government’s Department of Families,
Housing, Community Services and Indigenous
Services. The organisation is managed by a
voluntary Management Board elected annually by
the membership of the organisation.
GO
To the People;
Live among them;
Love them;
Learn from them;
Start from where they are;
Work with them;
Build on what they have.
But of the best leaders,
When the task is accomplished,
The work completed,
The people all remark:
“We have done it ourselves”
Lao Tsu
Building strengths and capacities, promoting
links, embracing diversity and engaging
community, for families, individuals and
groups.
.
• KNC is committed to
social justice principles
– equality, participation,
access and equity.
• Services are provided
on a non-discriminatory
basis.
• “Participation” also
includes a commitment
to community
participation in all
levels of the Kuranda
Neighbourhood
Centre’s operations.
Community work isn’t about working for people,
its about working with people to improve either
their individuals situation or the situation of the
whole community. Every one has skills, energy,
strengths and knowledge that can help to develop
culturally appropriate programs
that can empower
individuals and the
Community and generate
personal rewards.
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What brings people into KNC to volunteer?
Wanting to give back and connect to the community by
donating their time to not for profit organisations
Building skills, knowledge and experience
Need to fulfil participation requirements for Centrelink
and believe KNC is a worthy/interesting/diverse place
People feel comfortable about being at the Centre and
want to be part of the team
People have received a service from KNC and want to
support the service being delivered for others
Volunteers at KNC come
form many diverse
backgrounds. Our
volunteers range from
young to not so young
and bring with them
valuable skills and life
lessons. The Diversity of
our community and
volunteers gives us
strength.
http://www.youtube.com/watch?v=dkHbQrlQ7yE
Volunteering rates in Australia compared to Queensland
40%
35%
30%
25%
Other States
20%
QLD
15%
10%
5%
0%
1995 2000 2016
1995 2000 2026
1995 2000 2036
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“On any given day in Australia, millions of
individuals give their time, skills and
enthusiasm to help others and create
productive, caring communities. Whether it
is volunteering for the local sporting club,
delivering a meal to the homeless, or
working productively to clean up our
creeks and waterways, the contribution
that many Australians make is vital.”
Source: Volunteering in Queensland a Snapshot
“Volunteering is defined as an
activity for the benefit of the
community and the volunteer,
where the volunteer freely chooses
their involvement without
expectation of payment.”
(According to the Queensland Government Policy on
Volunteering 2007–2010)
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The legal name of the organisation is Kuranda
Information and Support Centre (KISC), however we
trade as the Kuranda Neighbourhood Centre (KNC).
The legal name is the one used by the bank, funding
bodies, the Office of Fair Trading and the Australian
Tax Office.
In October 1992, a group of local residents met and
considered the concept of people helping other
people in the place where they live.
It was envisaged that an information and support
Centre for Kuranda locals would assist in
promoting a sense of community: by linking
people to supporting services, by promoting interagency contacts and by responding to emerging
needs. This was achieved over nine years without
any government funding: in short, entirely by
volunteers. A vital and dedicated Management
Committee kept the vision alive whilst Kuranda
volunteers kept the doors open.
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The Centre’s first home was a brightly painted
donated caravan parked behind St Saviour’s
Church. In subsequent years, the service moved to
the former Mareeba Shire branch office, to the
QCWA hall in Thongon St, an original timber
cutter’s cottage beside the BP Service Station and
then in the Market Mall arcade on Therwine Street.
After much lobbying the Government, extensive
planning and discussion and a substantial
renovation of an existing Queenslander, we moved
into our new home in November 2007.
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To become a member of KNC, a person needs to fill in
a membership application. This application goes to the
Management Committee for nomination and must be
seconded to be accepted. It is most usual for the person
to be known to the people nominating and seconding.
The KNC Constitution has certain rules about
membership of KNC.
The membership is renewed annually and all KNC
members have the right to vote at the AGM on motions
being put forward, to nominate a person for the KNC
Management Committee and to vote for new
Management Committee members. If a member is
unable to attend the AGM, they can nominate one
proxy to vote on their behalf.
The Management Committee is made up of 4
Executive Committee members and 3 General
Committee members that include:
 President
Rachael Kelly
 Vice President
Cate Lamont
 Treasurer
Linda Davis
 Secretary
Peter North
 3 General Members Jenni McHugh, Fran Hynes
and Tracey Wells.
They are elected each year at the Annual General
Meeting and work on a voluntary basis in an
overall governance role for the organisation.
KNC is a community service hub that provides a range of
supports, service options, venue for outreach services,
networking, community education and development.
Our services include:
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Information and Referral
Crisis intervention and Support
Community Development activities
Groups and Courses including volunteer training
Community Education sessions
Conflict resolution, mediation & advocacy
Family Support Program
Personal Support
Network development and coordination
Photocopying, Fax & Computer facilities
Book Exchange and 2nd hand Bookshop
A venue for hire
A drop-in space
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KNC has a NILS program that is coordinated by Cathy Billam. Cathy
worked on a volunteer basis developing this program and attending
national forums, conferences and training in her own time. Recently KNC
applied for a one off operational grant and we received enough money to
pay Cathy 4 hours per week to continue to coordinate and develop the
program for two years. Cathy also does additional volunteer hours as
well as the paid hours.
NILS is a national loan scheme that people can apply for to purchase an
essential household item such as a fridge, washing machine, bed etc. The
maximum is $1000 and they need to meet eligibility criteria such as
receiving a Centrelink Payment.
The money is paid back over a period up to 2 years usually through
Centapay deductions. It has no fees and no interest.
The money comes from an overdraft account provided to us by the
National Australia Bank through the Good Shepherd organisation in
Victoria. We don’t pay any fees for the overdraft and we don’t receive
any interest. As money is paid back to the overdraft, other loans can be
made.
A person can only have one loan for one item at a time and once they pay
it off they can apply for another loan.
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KNC aims to work collaboratively with other
agencies, services, groups in the community to
make the best use of available resources.
KNC supports emerging or fledgling groups to
establish with the purpose of these groups
gaining their own momentum and
sustainability
KNC works in the community interest to
determine existing or emerging needs and
work alongside other groups to identify
appropriate service responses
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The computers in the front reception are available to the
public for computer and internet use. There are 5 (when
they are all working): 2 older ones, 1 brand new touchscreen
BFS (in the middle) and 2 white Broadband for Seniors (BFS)
computers.
KNC now own the BFS computers but have agreed to
continue allow free access to seniors (anyone over 50) in
exchange for support with broadband and security
If all computers are being used, and the end room (right) is
free and is not booked for anything else, a person can use
that computer and this will print to the Ricoh copier in
Louise’s room.
School age young people cannot use the computers between
9-3 without approval from Ceri/Marg/Lou. This means that
they are utilising the computer for a
vocation/training/alternate education program purpose.
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50 years and older have free use of computer/internet at KNC. If the BFS
computers are in use, they can use one of the others. If all computers are in use,
the BFS computers need to be prioritised by seniors. This needs to be stated to
people not meeting this criteria when they come in if they are going onto the
BFS computers.
We are trying to make the use of computers fair to all, so if people want to use
the computers for a specific time they will need to book it in advance to ensure
there is a computer free. At other times, they may have to wait or limit the time
they are on the computers.
Students (or school age) have a discounted rate of $1 per hour for
computer/internet access.
The usual rate is $2 per hour.
Food and drink cannot be consumed near the computers so please direct users
to the table or outside.
If someone states that they only need the computer for a period less than half an
hour, then we will discount the rate to a minimum of $1 (or 50c for a
student/school age).
If someone says they do not have enough money or don’t have any money, we
can be flexible if it is not a regular occurrence and suggest they pay the balance
next time or when they can afford it.
If this is occurring on a regular basis, this needs to be discussed with Marg and
if an arrangement is made to waive the cost it will be made known to all
volunteers.
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There are two printers that can be used: HP
colour printer/scanner/copier and the Ricoh
Printer in Louise’s room.
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This is a service that KNC provides as an affordable
alternative for people living in Kuranda who cannot
get to Cairns or Mareeba to utilise these kinds of
services or who cannot afford the options that exist in
Kuranda. The charge is not to make a profit, but to
cover costs for this community service.
This service is also a strategy to bring local people into
the Centre where they may find out about another
program/service/support, or connect with others in
the community or need a level of anonymity when
coming into the Centre if there are services they are
receiving here. This is also the case with the bookshop
and the computer/internet access.
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The facilities at KNC including toilets and kitchen are
available to the community when they come into the Centre.
People working at KNC in any capacity can adopt an
‘unconditional positive regard’ for others in their use of
these facilities. While there are one or two people who take
unreasonable advantage of opportunities in general, we can
be confident in the knowledge that this represents a very
small minority (around .05%) of all people coming to the
Centre.
Tea and Coffee are available for people to make a cuppa and
it is made clear by signage that people can donate towards
the cost of this if they can afford it. (In reality the cost of tea
and coffee is approximately $30 per month). If people do not
contribute, we accept that there is generally an honest
reason and hope that by being welcoming in this way that
people feel they can come into KNC and feel comfortable.
To build community, we need to be able to work
with many different kinds of people,
organisational structures and action emphases.
We also need to be able to ….expand our
thinking to more than one pattern….locked into
one logic or pattern of thinking, we make and
accept judgements solely on the basis of what is
familiar, whereas with an open mind we are
open to both new ideas and to the way we
process those ideas.
(Kelly &Sewell, 1988)
People working at the desk or in the reception area
are the first point of contact for the Centre. This is
an important role that is a large part of the
community and client experience of KNC. It is
essential that people feel welcomed, accepted and
accommodated when they enter the building.
Having an accepting manner means that you are
able put aside your own thoughts and feelings
about a person or people to allow them to receive a
service or information without feeling judged or
scrutinised.
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Part of this is to accept
that you have your own
assumptions, judgements
and values and be aware
that they may not match
100% with how KNC
provides access and
services to the
community. This can be
difficult at times and it is
really important that you
are able to recognise when
your feelings or thoughts
will not allow you to be
accepting.
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This happens to most
people working in a
diverse community setting
and recognising it is the
first step towards making
sure you feel OK and
clients/community
members/families feel
they can come and get a
service anytime they need
it. When you feel like it is
too hard to be accepting of
a particular person or
family this is OK and
everyone feels like that at
different times.
For example you may have some personal history
with someone who abused children and now find
it too difficult to be accepting of paedophiles in the
community; or you may have personal feelings or
history about a particular person or family in this
community and need to avoid them. When
something like this happens, it is really important
for you to go to one of the staff (Ceri, Louise,
Cathy or Marg) and let them know so that we can
take the pressure off you, problem solve and work
out how the person or family can still come in to
KNC and receive a service. Sometimes that service
is just a referral or information about another more
appropriate service.
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Equally important is consistent telephone
protocols. Put simply phone calls can be
answered: “Hello, Kuranda Neighbourhood
Centre, this is ....”
If someone rings and asks for a member of staff
who is not available, ask if they would like to
talk to one of the other staff. If not, take a
message with name, phone number and brief
message if necessary.
When a phone call is transferred, please let the
staff member know who the caller is if possible.
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If a person appears intoxicated (with alcohol or
other drugs) seek assistance and support from one
of the staff members (preferably Marg or Ceri).
You can ring down to either staff member or go
directly to their room if you feel uncomfortable
staying out the front.
Just ask the person to have a seat or offer to make
them a cup of tea or coffee while they wait for a
staff member.
Generally KNC is unable to provide a service to
people when they are intoxicated, however this
decision needs to be made by a KNC staff member
depending on the situation and the needs of the
person.
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If a person appears to be angry or getting angry and is
raising their voice, swearing or other threatening
behaviour, first try to ‘talk down’ the situation by
using a calm voice saying things like: “it’s alright,
please have a seat”; “I can arrange for someone to talk
to”; “we will try to help you”; “please calm down – can
I make you a cup of tea/coffee or get you a glass of
water”.
Don’t say “no” directly to the person – staff will always
be able to offer some options to their problem.
Always try to remain calm in all situations and not
become part of the problem. If you are having any
difficulty with someone for any reason, have a staff
member manage the situation.
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If people come in with children – they are responsible for
supervising their children (there are clear signs regarding this
responsibility). If children appear to be unsupervised, calmly and
respectfully remind their parents/caregivers that they need to
watch out for their children. If you don’t feel comfortable or have
tried and this is still a problem, please see one of the staff. If you
can see that a parent/caregiver is trying to either get a service or
get information from the internet etc, you may choose to pick out
a book and sit with the child/ren and read to them at the table.
You may also arrange for colouring in with resources from Ceri’s
room to assist the family.
Smoking is not permitted by law within 4 metres of a government
building doorway or window. If people are smoking on the
veranda within 4 metres, please respectfully remind people that
we are governed by this law and they will need to move outside
the 4 metre perimeter.
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Protective behaviours – this is about keeping you and other
people in the Centre safe. KNC has policies and procedures
around keeping staff, volunteers and clients safe at the
Centre. It is expected that all staff and volunteers act in their
own best interests and for the wellbeing of others. Please do
not do anything that you think may be risky or unsafe. This
includes things like not standing on chairs; not intervening
in a challenging client situation; lifting heavy objects;
electrical issues; identifying situations before they become
unsafe etc
Incidents – are events that result in someone getting hurt or
injured or the risk of someone getting hurt or injured. KNC
has an incident reporting procedure which is kept by Marg.
Please see Marg , Ceri or Louise if you witness an incident of
this nature and they will assist you fill in an incident report
form.
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Emergencies – generally this will require a phone call made by
you or someone else to an emergency service such as Police, Fire
or Ambulance. Try to consult with a staff member before making
this phone call, unless you deem the situation critical enough to
make this call first (eg a person appears to be having a heart
attack, has stopped breathing, or a person is threatening violence
with a weapon). Ceri and Marg both have current Applied First
Aid and CPR certificates and can provide transitional assistance to
a person in need of emergency medical assistance until the
ambulance arrives.
Evacuation – if the alarm sounds, or if there is smoke/fire, or there
is another dangerous situation you will need to ask everyone in
the building to evacuate as per the Evacuation Plan (three copies
are located at: the end of the hallway, at the security key pad near
the toilets and near the photocopier in reception). Do not go
looking for people, just call out and exit with everyone you can
physically see. The meeting point is at the KNC sign/notice
board/seat out the front.
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KNC has a duress alarm system that is activated by mobile buttons. There
is one underneath the desks of Marg and Ceri and there is one under the
top counter of the reception desk. If outreach workers are using a room,
they will also be offered a duress alarm with instructions on how to use it.
The alarm is pressed if a worker/volunteer feels that a situation has gone
out of control and becomes scared. All efforts to calm the situation using
a ‘talk down’ approach will have been attempted before the alarm is
pressed.
When the button is pressed the alarm will sound loudly out the front of
the building. An alarm will also be sent to the monitoring company who
will ring the Centre first and then notify the police if there is no answer or
if they are requested to by the person answering the phone.
If you hear the alarm sound, calmly ask everyone to leave the building
immediately and assemble at the KNC sign/noticeboard/seat at the front.
Proceed out the front of the building and wait for instructions by other
Centre staff or the police. Do not try to intervene in any situation that
may be occurring. Do not enter any room where the door is closed
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Management Committee
No Interest Loan Scheme (only part paid)
Tax Help
Kuranda Interagency minute taker
Website maintenance
Newsletter Editor
Garden and yard maintenance
Family Days/Community events support
Group coordination (eg Mahjong)
Submission writing
Statistical collation
Other project/admin work (eg Evacuation Plan,
guillotine work etc)
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It is important to make a clear distinction between
providing information, possibly referral and giving advice.
To give advice means that you have been trained or have
studied in a particular area and are then qualified to give
advice.
Staff and volunteers do not ‘give advice’, however we are in
a position to explore options and provide a person with
information. The person can then use that information to
make a choice or decision about what they then do.
Sometimes when a person comes into the Centre looking for
information, there might be other underlying issues that
may also need assessment or support. Ceri and Marg have
been trained and are qualified in needs assessment and
therefore it may be most suitable for a person to see one of
these workers.
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This is not always necessary and if you are not
sure, then it is best to ask the workers anyway.
Sometimes the person may just be asking
directions to the medical centre or library; when
playgroup is on; what day Probation and Parole is
here etc and in these instances it is most
appropriate that you provide that information.
If a person is asking more about what kinds of
services there are, or if they are telling you
information about themselves or a problem they
are having, you will need to refer them to a
worker.
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Privacy is the right of a person/client to be protected against intrusion into his
/her personal life or affairs, or those of his/her family. So this means that
information not directly relevant to a person receiving a service is not needed and
therefore not collected or asked for. Privacy is also a person’s right to decide what,
if any, information about them is shared with others.
Confidentiality is about keeping any information about a person/client absolutely
secure which includes verbal, papers, documents, forms and files. Confidentiality
is an obligation to respect a client’s privacy and to keep secret the information that
is revealed as a result of contact with that client. Confidentiality means that
workers/organsiations will not reveal to anyone information that they have
received from a client without the client’s informed consent.
Absolute Confidentiality: Information provided by a client is not made available
to anyone other than the person with whom they spoke. Information is only
shared further if clients give their specific consent. No one is able to access this
information, including the courts. Conditions where absolute confidentiality
applies are limited. Lawyers and ministers of religion can both claim professional
privilege if asked to disclose a client’s information. Within the Family Law Act
1975 and the Dispute Resolutions Centres Act 1990 there are certain exceptions made
for some counsellors and mediators. Community workers usually cannot
guarantee absolute confidentiality.
Relative Confidentiality: The degree of confidentiality workers can offer varies
depending on other obligations they may have. There may be a requirement that
workers disclose or share certain information with others. This could be due to
organisational procedure (conferring with co-workers or a supervisor) or legal
requirements .
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All KNC staff, volunteers and Management Committee have signed a
Confidentiality Agreement that details the commitment to upholding the
principles of confidentiality. Deliberate breaches of confidentiality may
result in termination of employment for any staff and volunteers.
Everyone needs reminding about our commitment to client
confidentiality because it is easy to become complacent about some of the
ways people’s information is protected.
It is extremely important that clients of KNC are confident about their
confidentiality and that everyone at KNC understands it and upholds it.
Breaches of confidentiality can include:
Leaving identifiable information in public places (even in the car or at
home)
Talking about a person or a client within earshot of someone else
Telling someone else about a person being at the Centre or anything about
them
Talking about someone, even if you don’t say their name but use other
identifiable information (eg the person with red hair who lives on Smith
St)
Asking someone else to tell you about a person or a client (ie asking them
to breach confidentiality)
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Currently we have two streams of funding from the
Dept of Communities. They are called Community
Support Services (CSS) and Family Support (FS). They
each have a wage/salary component to employ Marg
and Ceri full-time. The other parts of each stream of
funding are called ‘administration’ and ‘operational’
components. When added together, they cover all the
overheads and running costs of the centre including
the administration and bookkeeping that Louise does.
A budget is written and approved by the Management
Committee for each Financial Year and includes
everything that we spend money on from the garden
maintenance to Insurance (approximately $3,500 per
year), the lease of the car, electricity, rates, phone,
maintenance of equipment and so on.
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The Management Committee make all the
decisions about what to do with the money we
receive from the State Government or that we
generate ourselves. Some of this money goes
towards program costs (where the government
money is not enough), to community
development activities (such as Family Days)
or to equipment such as new computers or a
specific project (such as a deck out the back –
long term!)
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As an organisation, KNC wishes to be
publically acknowledged as ethical,
professional and principled. The Employee and
Volunteer Code of Conduct document ensures
that all staff and volunteers at KNC are aware
of what is expected of them and how their
conduct represents the values of the
organisation (see attachment).
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KNC is committed to ensuring maximum workplace
health and safety for all staff, volunteers and clients
accessing the centre.
KNC does not have a WH&S officer as it does not
employ 30+ staff which is the requirement.
KNC however has a WH&S policy that details how
safety measures will be implemented and includes
reporting situations and incidents.
Situations are addressed within usual timeframes and
incidents are investigated to ensure ongoing risk is
minimised.
If you become aware of an unsafe situation or witness
an incident, please contact the Coordinator
immediately.
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KNC is accountable to two Service Agreements that are
funding contracts with the Dept of Communities for
Community Support Services and Family Support Services.
These Agreements form the rules and conditions of the
funding and KNC has an annual performance appraisal
with the Dept to make sure we are delivering services in
accordance with these Agreements.
There are Community Service Standards being implemented
across the state with organisations who receive funding
from the Dept of Communities. These standards have key
performance criteria that KNC will be audited against by an
external auditor in the future. We have already conducted a
self assessment against the Standards and have a
Continuous Improvement Plan to gauge our compliance
and development areas.
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KNC has a new Policy and Procedure Manual that has recently
been adopted this year. It was developed following the Self
Assessment against the Community Service Standards. The
Manual reflects KNC’s position on the various areas of the
organisation. The Manual itself is very big and therefore there is a
Handbook that summarises all the Policies and Procedures that
are in the Manual. Both the Handbook and the Manual are
available upon request and it is advisable that all volunteers have
a look at the Handbook and to also read full policies/procedures
if they want to know more about a specific area.
Regular review of the Policies and Procedures is undertaken
through an internal audit schedule. This is still being finalised and
volunteers will have a future role in this audit process.
Having policies and procedures for particular areas is a
requirement of the Service Agreements KNC has with the Dept of
Communities for our core funding.
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Without you the volunteers this centre could not
operate, but we hope that all our volunteers
discover a mutual benefit from the time you
generously donate.
Some may feel that this is a steep learning curve.
But remember you are not alone and please feel
free to ask myself or any of the staff for help.
Do not be concerned if you feel like this is all to
much to absorb in one day, copies of this
presentation and other resources are available
from at the centre and you will also be given a
training resource to take home.
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In 2001 KNC employed a part time Coordinator (Cherry Ferrari)
who stayed with KNC until 2004. Then Vicki Donovan was parttime Coordinator until the position was made full-time in April
2007. Vicki chose to move to another position elsewhere and in
May 2007, Marg Yandell was employed full-time.
Linda Davis was employed at this time on a part-time basis as the
KNC Bookkeeper. It was approximately 4 hours per week and she
also stepped in to act in the Coordinator position for staff leave
absences.
Linda moved on to the Kuranda Pool and KNC employed Louise
Gilmour in June 2008. The Administration and Bookkeeping needs
of the organisation increased with the growth in service delivery
and the demands of the bigger Centre and this position increased
to 3 days per week. The funds for this position come from the
Operational components of both the Community Support Service
and Family Support streams of funding.
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In 2005, the Kuranda District Child Protection Service (now
known and the Kuranda District Family Support Program)
was auspiced by KNC. This was a stand alone program that
employed Grace Richards full time as the Family Support
Worker. Grace had worked in this position prior when the
program had been auspiced by KMKM.
In 2006, Grace took 12 months leave without pay to care for
her mother and we had several contract/locum workers fill
in and until KNC employed Julie Baker in April 2007. Julie
was at KNC for 3 months and then her family needed her
back in NSW and so later in 2007, we recruited Sylvia
McGregor. Sylvia was with us for 6 months until she was
head hunted by Link Up (linking stolen generation people
with their families). Since June 2008 we have had Ceri
Hughes in the position.
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1. Standard for accessibility of Services
 1.1 Access
 1.2 Eligibility
 1.3 Service requests and referrals
2. Standard for responding to individuals, families and communities
 2.1 Service Delivery
 2.2 Allocation
 2.3 Ending Service Delivery
 2.4 Collaboration
 2.5 Community Development and Community Education
3. Standard for participation and choice
 3.1 Client Service Charter
 3.2 Choice and Self Reliance
 3.3 Participation
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. Standard for confidentiality and privacy
 4.1 Privacy
 4.2 Record keeping and control
 4.3 Confidentiality
 4.4 Access to confidential information
5. Standard for feedback and complaints
 5.1 Feedback
 5.2 Complaints by clients
6. Standard for protecting safety and wellbeing
 6.1 Harm prevention
 6.2 Harm response
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7. Standard for recruitment and selection processes for people working in
services
 7.1 Employee recruitment
 7.2 Volunteer selection
8. Standard for induction, training and development for people working
in services
 8.1 Employee and volunteer induction
 8.2 Employee and volunteer training and development
9. Standard for employee and volunteer support
 9.1 Employee performance and support
 9.2 Volunteer support
 9.3 Dispute resolution for employees and volunteers
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10. Standard for organisational alignment
 10.1 Vision, values and planning
 10.2 Organisational authority
 10.3 Performance monitoring and reporting
11. Standard for governance and accountability
 11.1 Election or appointment of governing body and executive officers
 11.2 Induction of governing body and executive officers
 11.3 Training and development of governing body and executive
officers
 11.4 Conflict of interest
 11.5 Asset Management
 11.6 Financial management and delegations
 11.7 Budget
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Queensland Associations Incorporation Act 1981
Queensland Associations Incorporation Regulation 1999
Queensland Fair Trading Act 1989
Queensland Anti Discrimination Act 1991
Queensland Community Services Act 2007
Commonwealth Sex Discrimination Act 1984
Commonwealth Race Discrimination Act 1984
Commonwealth Disability discrimination Act 1992
Commonwealth Age Discrimination Act 2000
Commonwealth Human Rights and Equal Opportunity Commission Act 1986
Queensland Workplace Health & Safety Act 1995
Queensland Child Protection Act 1999
Queensland Child Safety Legislation Amendment Act 2005
Queensland Information Privacy Act 2009
Queensland Privacy Act 1988
Queensland Industrial Relations Act 1999
Commonwealth Workplace Relations Act 1996
Queensland Community Services and Crisis Assistance (QCSCA)Award
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Every Community has certain resources
including physical infrastructure, groups or
individuals that posses certain skills or time.
These resources can be directed for the benefit
of the community.
As volunteers you are important
community capacity builders.
http://www.fnqvolunteers.org/a/Trainin
g
According to the Australian Bureau of Statistics (ABS)
 On average Indigenous Australians have a
significantly lower life expectancy then NonIndigenous.
 The rate of infant mortality is more then twice that
of non-indigenous.
 In 2006 the average weekly income for Indigenous
households was $398.
 Indigenous Australians over the age of 18 are 13
times more likely to be in prison.
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Source: Australian Bureau of Statistics
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Community has different meaning to different
people. Its can be a contested concept
It can be a geographical area or an online
community
It can consist of friends and family or work
colleagues
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http://www.youtube.com/watch?v=GnHCgF
aBhVs&feature=related
http://www.youtube.com/watch?v=27W5qN
URg6M&feature=related
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When RCC refers to ‘the community’ we tend
to refer to the location that the centre services
and all the people within that area. At the same
time we acknowledge links to the wider
community.
“ No one individual will have
everything needed to
undertake community capacity
building but groups of
individuals do” (Dobson, 2002)
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Working with communities may require you to
explore your own values and judgements.
Everyone has certain beliefs and attitudes that
they have gained in life and it is important to
recognise these beliefs to be better able to work
within the community.
This is something that will be explored later
with our Social Worker, Indigenous Liaison
officer and feel free to discuss amongst
yourselves or with me.
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ABS. (2011). INDIGENOUS DISADVANTAGE AND SELECTED MEASURES
OF WELLBEING, from
http://www.abs.gov.au/ausstats/abs@.nsf/Latestproducts/1301.0Feature%20
Article9012009%E2%80%9310?opendocument&tabname=Summary&prodno=1
301.0&issue=2009%9610&num=&
Burchill, M. H., Daryl J Ramsamy, Leanne Taylor, Sandi. (2006). 'Workin'
Together': Indigenous Perspectives on Community Development.
FNQ, V. (2011). Welcome to our Training Programme, from
http://www.fnqvolunteers.org/a/Training
Hounslow, B. (2002). Community capacity building explained Retrieved 20
August 2011, 2011, from http://www.aifs.gov.au/sf/pubs/bull1/bh.html
Ingamells, A., Lathouras, A., Wiseman, R., Westoby, P., & Caniglia, F. (2011).
Community Development Practice: Stories, Method and Meaning _. Journal of
Social Inclusion, 2(1), 88.
The-Queensland-Governmnet. (2011). Volunteers in Queensland: A snapshot.
Brisbane: Retrieved from
http://www.communityservices.qld.gov.au/volunteering/documents/factsheet-qld-volunteers.pdf.
Volunteering-Queensland. (2011). Volunteer Rights & Responsibilities, 10
August 2011, from
http://www.volunteeringqld.org.au/home/resources/Rights%20&%20Respo
nsibilites%20Fact%20Sheet.pdf
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9am: Introduction and presentation
10am:Tour the facilities, meet the staff and other volunteers. Followed
by a getting to know each other session over morning tea.
11.30am: Our Social worker will outline some of the issues in the
community and be available to answer any of your questions.
12.30am: We will travel by bus to the national park and be treated to
some local Indigenous bush tucker for lunch organised by RCCs
Indigenous Liaison officer, Jeff Smith. After lunch you are welcome to
take a short walk with Jeff to see where some of the foods for lunch had
be gathered from and learn a little about local Indigenous bush tucker
and healing
2pm: We will then travel to the local site of an Aboriginal massacre. Jeff
will be our guide and will outline some of the little known history of
our area. Jeff will also discuss cultural aspects of the local Indigenous
community over afternoon tea before we return to the centre.
3.30: The centres coordinator will outline some of the roles that
volunteers can fulfil. This will give you an opportunity to indicate areas
that may interest you. Further training will be made available in some
areas.
4pm: Regroup address any questions you may have.
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The objectives of
today’s training is to
introduce you to the
centre and to give you
an idea of what type
of programs and
assistance is offered
by KNC.
To get to know you
and your individual
strengths and skills
better.
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To demonstrate areas
that you may wish to
become involved in as
a volunteer
And to give you some
background
information on
community work and
associated principles.