Athabasca University Assignment 3: SECTIONS Model Analysis Student: Heather Farmer Student Number: 2978017 Course: MDDE610a Professor: Craig Ferguson Submitted: March 24th, 2014 Overview of The Course In 2011 Milazzo Cosmetics LLP located in Tampa, Florida began distributing their products in Japan through the Japanese cosmetic and beauty retail chain The Radiant Group. As a result a comprehensive training program was developed in order to educate the Radiant Group marketing team in preparation for the sale of this new line of Mineral Makeup in Japan. The two and a half days of workshops incorporated a mixture of demonstration and learn by doing activities in order to expose participants to the full line of collections, skincare and bases, as well as to allow for participants to practice using this unique type of makeup. The training culminated in a practical exam where models were brought in to allow the marketing representatives who are also makeup artists. Given that the context has been defined as providing either a new product or line introduction to chains of retailers both nationally and internationally. The following learning outcomes have been identified: Upon completion of the workshop, students should have the ability to: 1. Describe the product(s) and how they are different from standard make-up lines. 2. List the various product collections and bases which are now available. 3. Apply the mineral powders as makeup using a variety of techniques and bases on themselves and others. 4. Use the powdered minerals to apply accents to the hair. 5. Create nail-polishes using the mineral powders and bases. 6. Recognize the colours and techniques used in images and face-charts. The Learning Strategy being employed will be a number of “learn by doing” type activities where students mimic the skills and techniques being demonstrated in the videos. The learning modules would follow strategies for psychomotor learning as detailed by Smith and Ragan. Psychomotor skills can be defined as “tasks that involve learning a new muscular movement” (Smith & Ragan, 2005). As defined within MDDE610 - Assignment #1: Defining the student - The learner in these cosmetic stores is often the same as their primary consumer. Young women ages 17 – 35 in the early stages of their career development. According to the 2006 employment data available from Statistics Canada approximately 730,000 people work specifically within Retail Sales and Service across the country. The minimum age to work retail in Canada is 14 years old (Ontario Ministry of Labour, 2011). Table #1 below illustrates the age breakdown of retail sales and service staff in 10 year increments. The largest category by far is the 14-24 year old category. It can be assumed that nearly 20% of all of trainees are under the age of 20, without a completed college or university degree, and quite possibly working in their first or second job. Table #1 Retail salespersons and sales clerks age category # of employees % of labour force 14-24 273,510 37.5% 25-34 112,410 15.5% 35-44 113,690 15.6% 45-54 125,220 17% 55-64 84,495 11.6% 65+ 20,515 2.8% Total 729,840 100% 2006 Employment data retrieved from Statistics Canada Web site: www12.statcan.gc.ca/census-recensement/2006/dp-pd/index-eng.cfm The resulting demographic breakdown shows: Generation Y = 53%, Generation X = 32.6%, and Baby Boomers = 14.4%. Generation Y, sometimes referred to as Millennials or the Net-Generation are the “baby-boom echo” as the birth rate rebounded after Generation X. This is the newest generation to enter into the workforce and are currently studying for or embarking upon their careers. Technologically immersed, this generation has a need to communicate quickly and keep up with the latest gadgets (Eisner, 2005; Acart, 2008). A Distance Learning approach could encourage retail sales staff to spend time online and follow up by interacting with these same products in store. The advantage nevertheless is that the trainees can learn about new product that they also have an opportunity to interact with immediately. Sections Model - The opportunity is to develop an online learning portal which will allow for training related to new product introductions at a distance. The goal is to convert this three day training session into a set of Distance Instruction modules. In order to support the implementation, the SECTIONS model defined by Bates and Poole will be used to assess the various tools and technology to be used within the course. The following pages implement the University of British Columbia interpretation of the SECTIONS model in order to review e-mail, list servers, electronic portfolios, Learning Management Systems, video conferencing and social software. Make some reference to the importance column Email Y Students Are transferrable skills being developed? Does the technology allow for an appropriate degree of openness to the community beyond registered course participants? Can students show their work via web link (url)? N N/A Importance (high,med,low) High Will students need to make a major investment in time to learn how to use the technology? Will I need to make a major investment in time to learn this technology? Am I comfortable enough with the technology to guide students? High High Ease of Use I need to consider… High Medium High Medium Students will need to become comfortable communicating via email, both in management and as a makeup artist. While email can be one to one or one to many, it is a purposive selection. Yes, if images or work is posted online they may share a link to facilitators and peers. Most in their late teens and early 20’s likely have been exposed to email before taking this course. I have been using email for a couple decades. I am comfortable with hotmail, gmail, outlook and other webmail services. But I also have experience instructing others in the use of software. Costs Are the time costs relatively low to design a learning environment using this technology (or at least cost/benefit ratio is favorable)? Will students incur additional costs as a result of incorporating this new technology/approach? Are there licensing costs associated with the hosting/archiving of materials beyond the life of the course? Low High The likelihood that a complete learning environment would be developed around email is rather low. In the case of the fact that the purpose of the learning environment is outreach, the costs would not be extended to the learner. It depends upon the service learners use, if they wish to keep old messages and how long they can archive will vary, but is typically N/A due to storage capacity. Teaching and Learning Does this technology support the learning goals that I have identified? Will students be engaged in authentic, realworld learning as a result of implementing this technology? Does this technology support peer/self assessment as well as instructor assessment? High High High High The learning is to be much more visual and interactive than this. While videos and images can be shared, it will feel much more “siloed” than desired. This form of implementation is limited. Can be used to solicit feedback and interation. Interactivity Does this technology support interactions with peers, instructors and others associated or contributing to the learning tasks? Does this technology allow for sharing/collaboration with learning communities beyond registered course participants? Can people easily interact with the products/resources developed in the course? High High Email is an asynchronous system. Communication and feedback is a primary function. Students could reach out beyond classmates to other experts in the field to learn techniques. Or possibly with grads who have skills to share. Students can share materials via email. However it is a fairly disjointed method for the primary delivery. Organizational issues Are the support structures in place to maintain and update this technology? Is there help available for me or my students if we need it? Is there a way for me to retrieve my material if this technology fails or is replaced? Will students need to manage their own accounts? Will I need to add students manually into the online environment? High Medium/High High Medium/Low Medium From a support standpoint email is well supported and maintained by both private and public/free services. Response may be slow from public/free services. One must back-up on a regular basis in order to have access to materials due to outages or system failure. Most young folks are comfortable with email, if they are not Google has an excellent support system N/A Novelty Will this represent a new approach to teaching for me? Will this provide a new and (novel) learning experience for students? Are there examples of use in an educational context? Medium High High High Medium Speed Can I make changes to content and learning activities on the fly? Is this a new (beta) technology or “tried and true”? Can I (ultimately) be independent in my development with the use of this technology? High/Medium I am very comfortable with both trying new things, and working with technology. Email will not likely provide the novelty required to keep learners engaged. Email has been used for Announcements, and checking in with learners. Email is a great way to get information to individuals and groups. It will be seen at the next time learners log in to check for messages. The greatest limitation will be students who check infrequently. Freedom to communicate as desired. Adapted from: (University of British Columbia, 2012) Email appears to be a weak choice for content delivery given the nature of the learning requirements. In addition email does not necessarily allow for learners to progress at their own pace without the course becoming highly taxing on the commitment of the instructor. Listservers Y Students Are transferrable skills being developed? Does the technology allow for an appropriate degree of openness to the community beyond registered course participants? Can students show their work via web link (url)? N N/A Importance (high,med,low) High High High Will students need to make a major investment in time to learn how to use the technology? Will I need to make a major investment in time to learn this technology? Am I comfortable enough with the technology to guide students? Ease of Use I need to consider… High Medium High The popularity of listservers as social tools alone have somewhat diminished with the introduction of Web2.0 social media sites. I was able to retrieve several Makeup related listservers associated with events and publications. Often publications will have a theme for followers to share or post, this is a great way to gain exposure and get feedback from peers outside of class. There will be some learners that have not been exposed to RSS feed and Listservers, there will likely be a learning curve associated with this form of interaction. While I am familiar with the concept and am subscribed to some publications, I will need to learn how to manage the use of a listserver as an interactive tool. I am wary of the potential to overwhelm some less digital learners with this tool. Costs Are the time costs relatively low to design a learning environment using this technology (or at least cost/benefit ratio is favorable)? Will students incur additional costs as a result of incorporating this new technology/approach? Are there licensing costs associated with the hosting/archiving of materials beyond the life of the course? Medium Low High Teaching and Learning Does this technology support the learning goals that I have identified? Will students be engaged in authentic, realworld learning as a result of implementing this technology? Does this technology support peer/self assessment as well as instructor assessment? Does this technology support interactions with peers, instructors and others associated or contributing to the learning tasks? Does this technology allow for sharing/collaboration with learning communities beyond registered course participants? Can people easily interact with the products/resources developed in the course? Listservers can be managed via an email group or an RSS type feed via a Blog both can be done with Low/No costs. N/A - There is no anticipated additional costs to students anticipated Same issues as related to email, if there is a limit for space with their server this may be an issue. However most services provide ample room to maintain past messages. While this system may be useful for asking questions of their peers or mentors. It may be more useful to be able to have something more media rich given the tactile nature of the desired learning. As a system for providing real time and rich feedback this has some interesting opportunities. However there will be some who do not engage, while others may be overwhelmed by the sheer volume of posts. If learners engage in listservers beyond that of the individual course, learners can gain from the experiences of other instructors, mentors and graduates. For an experienced user there is a great wealth of information available once the listserve is going. A new user may be challenge to find what they seek in the High High High Interactivity High High High Organizational issues Are the support structures in place to maintain and update this technology? Is there help available for me or my students if we need it? Is there a way for me to retrieve my material if this technology fails or is replaced? Will students need to manage their own accounts? Will I need to add students manually into the online environment? ? High Medium/High High Medium/Low Medium Novelty Will this represent a new approach to teaching for me? Will this provide a new and (novel) learning experience for students? Are there examples of use in an educational context? Medium Can I make changes to content and learning activities on the fly? Is this a new (beta) technology or “tried and true”? Can I (ultimately) be independent in my development with the use of this technology? High High High Speed Medium High/Medium While this technology is likely one of the earliest modes of networked communication, there is a learning curve as it relates to sorting through messages and information. Many of these systems are self managing, which puts much of the administration on the facilitator/instructor. Much like email it will be necessary to back up the data generated in the listserver via curation or other method. Generally created through the addition of email addresses yes I will need to take the time toad students to the listserve. I have not used listservers before so this would be a new way of managing the communication within the course. This would likely be novel for many learners, however similar to that which they are likely exposed to within Facebook and Twitter. Definitely University of Toronto has a website dedicated to the administration of Listservers. This is difficult to confirm, typically no, one is unable to remove old messages and replace content. However new VERSIONS can be transmitted immediately. However if someone is working off an old version this can prove to be troublesome. Listservers have been around since the beginning of the internet. One can create content independent of a developer. Adapted from: (University of British Columbia, 2012) http://www.oise.utoronto.ca/ec/Services/Internet_Email/Mailing_Lists/ Electronic Portfolios (Blogs or Website based) Y Students Are transferrable skills being developed? Does the technology allow for an appropriate degree of openness to the community beyond registered course participants? Can students show their work via web link (url)? N N/A Importance (high,med,low) I need to consider… High High High High Through the development of a portfolio students learn several transferrable skills, from layout and design, to navigation of online communications. In addition to this, learners are also encouraged to make connections and display examples of learning through a variety of means. Many if not most online portfolios are essentially web pages which allows them to show content to those be it inside the course our out. For makeup and cosmetics a portfolio is an essential tool for employment Ease of Use Will students need to make a major investment in time to learn how to use the technology? Will I need to make a major investment in time to learn this technology? Am I comfortable enough with the technology to guide students? Medium High The development of a portfolio will be a key way for learners to collect images as examples of learning as well as for future reference after the course. I have taught website development and created several blogs, I am well equipped to support the learners in the development of their portfolios. There are several free hosting options for websites and blogs such as Blogger, Wordpress, Drupal and Wix. Most of these blogs have no additional fees. Ultimately learners will need to create images of the makeup work they have done. A portfolio is a great way to allow them to describe what they have done and post images or videos to show the specific skills being taught. A portfolio is an essential tool for getting a job in makeup artistry in the industry today. Learners have an opportunity to reflect on their collection of images and videos which can be assessed through peer votes or faculty. Costs Are the time costs relatively low to design a learning environment using this technology (or at least cost/benefit ratio is favorable)? Will students incur additional costs as a result of incorporating this new technology/approach? Are there licensing costs associated with the hosting/archiving of materials beyond the life of the course? Medium High High Low High Teaching and Learning Does this technology support the learning goals that I have identified? Will students be engaged in authentic, realworld learning as a result of implementing this technology? Does this technology support peer/self assessment as well as instructor assessment? High High Interactivity Does this technology support interactions with peers, instructors and others associated or contributing to the learning tasks? Does this technology allow for sharing/collaboration with learning communities beyond registered course participants? Can people easily interact with the products/resources developed in the course? High High A portfolio built within a blog allows for learners to receive feedback and comments on the specific posts/artifacts that are made. Absolutely, the purpose is to put examples of your abilities together to be seen by others. It can also be used for acquiring a job. Yes, if learners are following the structure/blog for learning purposes. Then they can respond/leave comments or images in reply. – As a learning tool, the curation of the best examples and comparing to examples and others is a great learning opportunity. Organizational issues Are the support structures in place to maintain and update this technology? Is there help available for me or my students if we need it? Is there a way for me to retrieve my material if this technology fails or is replaced? Will students need to manage their own accounts? Will I need to add students manually into the online environment? ? High Medium/High High Medium/Low Medium Will this represent a new approach to teaching for me? Will this provide a new and (novel) learning experience for students? Are there examples of use in an educational context? Novelty ? ? Medium High High High If we are to use a blog space to host the site there are typically FAQ and forums to help build a support network of users. If material is developed online, it may be necessary to safe local copies of documents and artifacts for archiving purposes. Because portfolios will be something students can use after the course for collecting examples of their ability and gaining employment. They should develop something they can use and access after the course is complete. N/A I pretty much live on FB and have used Twitter to play “air traffic control” for supporting learners at a distance. Some may already be blogging or uploading images of makeup to facebook so it may not be novel, but the structure may be new. Absolutely. These are how makeup artist get hired. Agencies have portfolios posted for all of their talent. Speed Can I make changes to content and learning activities on the fly? Is this a new (beta) technology or “tried and true”? Can I (ultimately) be independent in my development with the use of this technology? Yes, portfolios are like living documents. Learners can modify contents if now products are introduced to demonstrate the Medium new skill/technique. High/Medium Blogging platforms have been around for quite some time. Yes, each can be developed and maintained independently. Adapted from: (University of British Columbia, 2012) Learning Management Systems (LMS) (Open - Moodle, Canvas) Students Are transferrable skills being developed? Does the technology allow for an appropriate degree of openness to the community beyond registered course participants? Can students show their work via web link (url)? Y N ? N/A ? Importance (high,med,low) High Will students need to make a major investment in time to learn how to use the technology? Will I need to make a major investment in time to learn this technology? Am I comfortable enough with the technology to guide students? High Are the time costs relatively low to design a learning environment using this technology (or at least cost/benefit ratio is favorable)? Will students incur additional costs as a result of incorporating this new technology/approach? Are there licensing costs associated with the hosting/archiving of materials beyond the life of the course? High Medium High Costs High Ease of Use I need to consider… Medium Low High There are a great number of LMS systems out there, each one is somewhat different. The transferrable skill would be the self directed learning and digital literacy. However even within the same LMS like Moodle each course may be set up differently… The LMS is typically structured to allow foronly registered participants to have access. Yes the students can share links to external pieces like ePortfolios. A well structured course should not require a tremendous amount of effort to learn how to navigate or use. I have developed learning modules or courses in Moodle, Blackboard, and Canvas. Yes Absolutely. With open source resources such as Canvas and Moodle the costs can remain relatively low. Cost benefit should remain low, especially with video is done via youtube or other external sites to reduce bandwidth. If the purpose is for ensuring employee training and engagement additional costs is not recommended. The only exception would be if new modules were to be added. However hosting costs are rather low in contrast to the cost of paying travel and hotel for a trainer. Teaching and Learning Does this technology support the learning goals that I have identified? Will students be engaged in authentic, realworld learning as a result of implementing this technology? Does this technology support peer/self assessment as well as instructor assessment? High ? High High High The modules can guide the learning and contain assessments and quizzes to help assess foundational knowledge. The LMS is not going to provide the authentic elements, however it will contain them. Videos, and links and videoconferencing can all be addressed and accessed through the LMS. Yes, Moodle has an excellent peermark tool embedded within it. As well Canvas can allow for learners to rate eachother’s posts. Interactivity Does this technology support interactions with peers, instructors and others associated or contributing to the learning tasks? Does this technology allow for sharing/collaboration with learning communities beyond registered course participants? Can people easily interact with the products/resources developed in the course? High High Yes, email, wikis, discussion board and other chat tools are in both LMS systems. The option to share, compare and assess the work of others will be key in reflecting on the acquired skills. Scheduled external guests can be is getting broadcast to the class, however it is a closed environment so external interaction is limited. Yes, the modules should be chunked and learners click through. Quizzes tests knowledge and learners can interact with other tools embedded by the designer. Organizational issues Are the support structures in place to maintain and update this technology? Is there help available for me or my students if we need it? Is there a way for me to retrieve my material if this technology fails or is replaced? Will students need to manage their own accounts? Will I need to add students manually into the online environment? High Medium/High High Medium/Low Medium Medium Novelty Will this represent a new approach to teaching for me? Will this provide a new and (novel) learning experience for students? Are there examples of use in an educational context? High Can I make changes to content and learning activities on the fly? Is this a new (beta) technology or “tried and true”? Can I (ultimately) be independent in my development with the use of this technology? No, I have been teaching online for 7 years. For some learners this may be new, however this number is quickly reducing as more and more highschools adopt LMS systems. Yes hundreds. High Speed Yes most of these tools have an FAQ and tech support forum. See previous Once courses have been designed you are able to back these up in zip files for transferability. Students accounts must be created for Canvas by the individual. In Moodle they are added by the administrator. It is possible to do batch adding to both systems. High Medium High/Medium Changes can be made, however it is important to inform students of these changes in the event they miss the update. These two systems have both been around for quite some time. Yes, however some technical savvy would be useful for the addition of other modules in Moodle. Adapted from: (University of British Columbia, 2012) Video Conferencing (Skype, Big Blue Button) Y Students Are transferrable skills being developed? Does the technology allow for an appropriate degree of openness to the community beyond registered course participants? Can students show their work via web link (url)? N N/A Importance (high,med,low) High High High Ease of Use Will students need to make a major investment in time to learn how to use the technology? Will I need to make a major investment in time to learn this technology? Am I comfortable enough with the technology to guide students? I need to consider… Yes, at some point they may find it useful to receive or give direction via video. Many are using it socially and the new context may be useful. Language barriers may be harder to interpret in a live video, a shy student may have trouble. Yes these allow for links to be shared and chat and screen sharing. High Medium High Medium High Many young people in the anticipated students will likely have used something like Skype, MSN or Gchat before. I am very fluent with these and other video conferencing software such as WebEx and Blackbaord collaborate. Yes I train faculty in the use of these tools. Costs Are the time costs relatively low to design a learning environment using this technology (or at least cost/benefit ratio is favorable)? Will students incur additional costs as a result of incorporating this new technology/approach? Are there licensing costs associated with the hosting/archiving of materials beyond the life of the course? Low High If used computer to computer Skype and Big Blue button are free to use for the user. The Premium accounts which allow conferencing with video is still very affordable approx $3.50 per month. Students will only need an account, no costs to sign up. N/A Teaching and Learning Does this technology support the learning goals that I have identified? Will students be engaged in authentic, realworld learning as a result of implementing this technology? Does this technology support peer/self assessment as well as instructor assessment? High High This is an excellent way for learners to practice with the guidance of a peer or facilitator. The face to face time replaced by these video meetings can allow for the same kind of sharing and collaboration that would have been gained during the workshop. Smaller groups could be used, if the travel time of facilitators is no longer an issue. Yes absolutely great face to face time via video. Interactivity Does this technology support interactions with peers, instructors and others associated or contributing to the learning tasks? Does this technology allow for sharing/collaboration with learning communities beyond registered course participants? Can people easily interact with the products/resources developed in the course? High High High There may be some learners with less exposure to this kind of interaction online and may find the video element in their home invasive and new. Must be cognisant of that. As a transferable skill learners can reach out to makeup artists in New York, LA, Paris… it shrinks the world for them if they can become comfortable with it. Organizational issues Are the support structures in place to maintain and update this technology? Is there help available for me or my students if we need it? Is there a way for me to retrieve my material if this technology fails or is replaced? Will students need to manage their own accounts? Will I need to add students manually into the online environment? High Medium/High High Medium/Low Medium Novelty Will this represent a new approach to teaching for me? Will this provide a new and (novel) learning experience for students? Are there examples of use in an educational context? Medium Can I make changes to content and learning activities on the fly? Is this a new (beta) technology or “tried and true”? Can I (ultimately) be independent in my development with the use of this technology? ? High High High Medium High/Medium Speed These tools are well equipped with support and often ask for feedback at the end of each call for continuous improvement. Yes there are FAQs, email support and Community pages. Students in remote areas or with slower internet may be challenged with connecting via live video feed. It is important to provide another option in order for learners to get the visuals provided from live stream. Students will need to be a part of the presenters network via skype. Big blue buttonoperates similarly. I have delivered workshops that are both face to face and online at the same time. Working with a facilitator at the computer were able to interact and collaborate with students in both environments. Some students may find this new. They could have experience with one on one environment but not one to many. I topics can change and flow at the pace of the participants. If the sessions is one on one, then it is truly personalized learning. Both technologies have been around for some time. And operate well. You may be as free as a conversation may take you. Adapted from: (University of British Columbia, 2012) Social Software (Pinterest) Y N N/A Students Are transferrable skills being developed? Does the technology allow for an appropriate degree of openness to the community beyond registered course participants? Can students show their work via web link (url)? Importance (high,med,low) High High High I need to consider… There are several curation applications out there, however Pinterest provides learners with a change to try collecting samples of what they like and sharing what they produce. Posting things they have tried to see how much they get liked or pinned can give them a “public view” of what is thought of their designs and work. Ease of Use Will students need to make a major investment in time to learn how to use the technology? Will I need to make a major investment in time to learn this technology? Am I comfortable enough with the technology to guide students? High Medium Medium High The tools are incredibly easy to use. And there are several videos already made to show how to use. I have been using pinterest for years. I am very well prepared to help learners use it too. Costs Are the time costs relatively low to design a learning environment using this technology (or at least cost/benefit ratio is favorable)? Will students incur additional costs as a result of incorporating this new technology/approach? Are there licensing costs associated with the hosting/archiving of materials beyond the life of the course? Low Pinterest is free High Teaching and Learning Does this technology support the learning goals that I have identified? Will students be engaged in authentic, realworld learning as a result of implementing this technology? Does this technology support peer/self assessment as well as instructor assessment? High High High High High The curation and collection aspect helps to plan for their portfolio, and to review and evaluate the work of others. This is an hyper realistic… they can see the work of people they would never have been able to see if they were only in a classroom. The chance to look at and compare to the work others it a key feature pinterest provides. Interactivity Does this technology support interactions with peers, instructors and others associated or contributing to the learning tasks? Does this technology allow for sharing/collaboration with learning communities beyond registered course participants? Can people easily interact with the products/resources developed in the course? High Highly interactive and dynamic. Although It is asynchronous, it CAN operate synchronously. And through notifications dialogs can be made on specific images. Pins can be picked up and travel well beyond the learning group. The popularity of specific posts can help learners to determine what is popularly desirable from their potential clients. Uploading links and images to discussion boards can easily connect pinterest to LMS Organizational issues Are the support structures in place to maintain and update this technology? Is there help available for me or my students if we need it? Is there a way for me to retrieve my material if this technology fails or is replaced? Will students need to manage their own accounts? Will I need to add students manually into the online environment? ? High Medium/High High Will this represent a new approach to teaching for me? Will this provide a new and (novel) learning experience for students? Are there examples of use in an educational context? Medium ? Medium Can I make changes to content and learning activities on the fly? Is this a new (beta) technology or “tried and true”? Can I (ultimately) be independent in my development with the use of this technology? While I am sure there is something that exists for Pinterest. I’ve never visited it. The tools is rather intuitive. There are FAQ pages. This is not really the case. If Pinterest closed down tomorrow, learners would lose those links. If there are images that are truly important they may want to make a list of links to the pages in another location. Students are responsible for creating and maintaining their own accounts. I have not taught with Pinterest before, however I have put a lot of thought into it as it is something I have used myself for quite some time for home decoration, and crochet projects. The learning activity can be updated, however learners are curating over time. It might not be appreciated. This is something that has been in use for a few years. It is constantly being updated and they have improved the “similar images” feature. The tool operates in one way, and we can make suggestions to learners on how to operate with the tool. High High Speed Medium/Low Novelty High Medium High/Medium REFERENCES Acart Communications Inc. (2008) GEN X/GEN Y: Behavioural Research & Messaging Strategy (Acart Reference: J448) Retrieved Dec 8, 2011 from: Canadian Plastics Sector Council Web site: http://cpsc-ccsp.ca/resources/uploads/1/GenXY_edit.pdf Bates,A.W., and Poole,G. (2003) Effective Teaching With Technology in Higher Education: Foundations For Success. San Francisco: Jossey-Bass Publishers. 79-80 Eisner S. P. (2005) Managing Generation Y, SAM Advanced Management Journal 70(4). Retrieved Dec 8, 2011 from Free Patents Online Web site: http://www.freepatentsonline.com/article/SAMAdvanced-Management-Journal/140749015.html Ontario Ministry of Labour (July 1, 2011) Occupational Health and Safety Act (R.R.O. 1990, REGULATION 851) Retrieved Dec 7, 2011, Ontario Ministry of Labour Web Site: http://www.elaws.gov.on.ca/html/regs/english/elaws_regs_900851_e.htm Smith, P. L. & Ragan, T. J. (2005). Instructional design (3rd ed.). Hoboken, NJ: Wiley Jossey-Bass Education. Statistics Canada (2007) 2006 Census data products. Retrieved from Statistics Canada website: http://www12.statcan.gc.ca/census-recensement/2006/dp-pd/index-eng.cfm University of British Columbia (2012) Assessing technology: Using the SECTIONS model. Vancouver BC: UBC Center for Teaching Learning and Technology. Retrieved from website: wiki.ubc.ca/images/1/19/SECTIONS_Framework.pdf