CHANGING BEHAVIORS USING THE
BEHAVIORAL BANK ACCOUNT
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TOOLS TO UNCOVER UNWANTED AND WANTED BEHAVIORS
(IF WE DON’T CHANGE SOMETHING, NOTHING CHANGES)
• Costly Unwanted Behaviors – Do you have any bad actors?
₋ Survey
₋ Listening Session
₋ Roundtable
₋ Ask them – they will tell you!
₋ Rolling Stone/Shining Star activity
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EXAMPLES OF NEGATIVE BEHAVIORS
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Damage to Product
Damage to company
property
Careless treatment of
property
Loss of property
Damage to customer
property
Failure to maintain
property in care
No Call No Show
Tardiness
Cell Phone
usage/texting
Rapid pace to make
down time
Lost time Accident
Vehicular Accident
Unsafe Acts
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Near Miss
Insubordination
Quality issue
Customer Issue or
complaint
Failure to inspect
Failure to meet goal
Failure of Drug test
DUI
Failure to participate in
Wellness program
Smoking
Failure to participate in
HRA
Can you think of any
others? What do these
cost? Can you Quantify?
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WAYS TO CREDIT WITH POSITIVE BEHAVIOR
USING THE BEHAVIOR BANK ACCOUNT
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New way to identify behaviors and pay or charge for employee behavior.
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Account balance for individual incentive or total performance package.
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Subtraction from annual account in varying amounts based on severity.
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Someone has to pay for the waste created, shouldn't the employees share in
this process?
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They can add to reduced balance by:
– Presenting to the group on a topic.
– Write an article.
– Improve biometrics.
– Kick a habit.
– Change a behavior.
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WHY SOME INCENTIVE PROGRAMS FAIL
• Group incentives can fail due to:
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One persons incident can wipe out the group.
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Animosity can be created.
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Sense of entitlement takes over.
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Delayed reporting = worsened condition.
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Boredom
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WAYS TO HELP YOUR EMPLOYEES “OWN” THEIR OWN RISK
• The New Way
– Find out why they work and what is important to them.
– Teach your employees the business.
– Show them how waste affects them.
– Profit = Raises and benefits.
– Show them all of the factors that go into earning a profit.
– Teach them that negative behaviors and waste cost
everyone.
– Track your results.
• Tool – Ownership Circle Demo
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REAL WORLD EXAMPLES
• Redi – Mix - $70,000 in annual uninsured loss recovered.
• Trucking/Warehousing – 60% reduction in Errors.
• Manufacturer – Customer returns down by 50%.
• Construction – 2 DUIs annually to none.
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CARD EXAMPLE
Safety Performance Program
Program date – From:____________ To:____________
$___________________Has been put into your account.
Subtractions:
$100 Loss Time injury-At Fault
$100 Property Damage-At Fault
$ 50 Tardy/No call-No show
$ 75 Failure to wear P.P.E.
$100 Failure to report a P.D./W.C. Incident
__________
__________
__________
__________
__________
BONUS PAID ANNUALLY on __________ Total_________
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IMPROVE YOUR CHANCES FOR SUCCESS!
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Get the behaviors from your employees to assure buy in.
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Pay attention to the buy in.
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Limit the negatives to 5 or 6.
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Create a spreadsheet.
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Appoint a trusted record keeper.
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Spin this as a positive because it is.
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Involve the office.
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Arguing is not allowed.
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Program is optional.
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Show off your best and worst actors.
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Post results.
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CEO support.
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THANK YOU FOR ATTENDING
VISIT HNI.COM FOR MORE EDUCATIONAL OPPORTUNITIES
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