Contents
Pages
Description
Concept
Venues
Experience
Cost (and what is included)
Optional Extras
Exceptions
Restaurants & Menus
Recommendations
Observations
Terms & Conditions
End
3-5
6
7-8
9-10
11-13
14
15
16-21
22-24
25
26-36
37
The Luxury, Executive Answer
Balance Luxury Executive Golf is designed for Business Leaders, top CEOs who pack
over 50 hours of work, a week, under their belt
Balance is not a competitive golf package, there is nothing like it, it’s unique
Guests cannot book it themselves on-line or via an agent
RSVPR, Hilton London Gatwick Airport and Las Colinas Golf & Country Club
have joined together to deliver an entirely personal, luxury experience
Balance is not widely commercial, it does not take part in global advertising
or marketing, it is exclusively introduced to personal contacts via RSVPR
Serious Minded, Hard Working Business Executives with a
Passion for Golf and the Good Life…
Have no time, neither does their PA or their PA’s PA to scroll through
thousands of breaks, packages, sports holidays….
No time to wait for call backs, no time to complete forms, no time to discuss
or make choices
Balance provides a single, highly luxury break that is designed to be stress-free
on every level. One option, one price
You either want it or you don’t!
Doctor’s Orders
The importance of leading a healthy, well-balanced life is featured in just
about every publication these days, as medical teams prove that stress is a
major contributing factor in serious illness
If you are a top CEO, a Business Leader, you are likely to be working as much as
70 hours a week, every week and if so, you are most likely to be seriously
damaging your health and definitely depriving yourself of all three of life’s vital
ingredients; work, rest and play
In this case, you cannot possibly be as productive at work, cannot achieve
proper sleep, which is critical to your health and you certainly cannot play!
No time!
The Important Concept
The concept behind Balance is to keep it as simple and stress-free as possible
thus the golf experience is just as it is - the only choices are the number in the
group: 1-60 and whether to extend the standard 4 nights
Balance has been carefully designed to incorporate everything necessary to
complete the Work Rest and Play initiative. However short the notice, the
client simply books out 4 /5 days in the diary, makes a direct call, provides
the names of the guests, when they want to go and that’s it!
RSVPR guarantees impressive communication, it’s like having your own
travel PA to take care of everything. RSVPR co-ordinates every step of
Balance, ensuring that the client avoids stress at all costs. RSVPR will
provide a personal contact who will bend over backwards to ensure
Balance provides the vital part of the client’s new lifestyle
The Venues
Hilton London Gatwick Airport
Las Colinas Golf & Country Club, Spain
Hilton London Gatwick Airport
Offering exceptional but renowned customer service, this award-winning hotel is
part of the most recognized name in the industry. Hilton Hotels & Resorts stands
as the stylish, forward thinking global leader of hospitality, with over 93 years of
experience and a commitment to the global community
Las Colinas Golf & Country Club
As one of Continental Europe’s top 100 golf resorts and holding the prestigious
title Best Golf Resort in the International Hotel & Property Awards 2014, its
privileged location nestles between hills, overlooking the Mediterranean Sea.
This exclusive residential community covers an area of 330 hectares with a
200,000m² nature preserve and is an outstanding, tranquil land
of immense, natural beauty
Las Colinas Golf & Country Club
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The Experience – Part 1
You will arrive at Hilton London Gatwick Airport, where you will be booked into
Executive accommodation which includes the use of Executive Lounge facilities,
offering complimentary afternoon tea and Happy Hour canapés and open bar.
With the reservation already having been made for you, you will then enjoy a
three course meal in the world famous Amy’s Restaurant. Following a luxury
night’s rest in one of the world’s leading, multi award winning hotels, you will
enjoy a hearty breakfast with a choice of over 90 items
Without the usual feeling of a frantic last minute rush, that is usually associated
with getaways, you will leisurely make your way, via a 3 minute undercover
walkway, to Gatwick Airport. Following a 2 hour 10 minute flight to San Javier
Airport or Alicante Airport, you will travel the short journey to
Las Colinas Golf & Country Club
See page 20 for Transport Options
The Experience – Part 2
Arriving at Las Colinas Golf & Country Club, you will be shown to an exquisite
apartment or villa with stunning views across Mediterranean woodland and to the
sea beyond, where you will reside throughout your stay. That evening you will
enjoy a three course meal and drinks in UNiK restaurant, located in the beautiful
clubhouse, overlooking the course
With Tee times already booked, you will play the 18 hole Championship course,
the following two days. The evenings are free to spend as you wish* and RSVPR
will always be on hand to help and make recommendations for the best places
to eat and drink in the area / taxis / anything you may need. At the end of day
three, you will leave from San Javier or Alicante,
where you will depart for home
*Las Colinas Private Beach Club / Enso Sushi /La Casa del Reloj/
La Finca de Eduardo’s / Falconry
The Cost – and what is included – page 1
£690.00 inc VAT pp
Including: 1 night Executive accommodation at Hilton London Gatwick Airport,
including Executive Lounge facilities offering complimentary afternoon tea and
Happy Hour canapés and open bar
Including: 3 course evening meal in Amy’s Restaurant at
Hilton London Gatwick Airport
(Supplements may apply subject to dishes selected)
Including: A full breakfast with a choice of over 90 items in The Garden Restaurant or
a continental breakfast in the Executive Lounge at Hilton London Gatwick Airport
The Cost – and what is included – page 2
Including: 3 nights luxury accommodation in an exquisite, 2 bed, 2 bath apartment
at Las Colinas Golf & Country Club (based on 4 sharing)
(For options of single and double occupancy, please see page 14 )
Including: One evening’s 3 course meal in UNiK restaurant, at Las Colinas,
inclusive of red and white wine, beer and soft drinks, during meal
Including: Full English breakfast in UNiK restaurant on each morning
The Cost – and what is included – page 3
Including: 2 rounds of golf per person – including a buggy
on the 18 hole Championship course
Including: Access to Las Colinas Beach Club – the perfect place to escape from the
world, enjoy the sun, the beach and the sea. This private beach club, with its
stunning infinity pool and café bar, which on summer evenings, offers fine enso
sushi, dining by the pool, is a hideaway overlooking the Mediterranean sea and set
amongst magnificent palm trees
The Beach Club is usually open between March and October each year - it is advisable to check on opening
times if the club is of particular interest during your visit
Optional Extras (note prices in Euros)
Las Colinas Private Transfer - Single journey to or from San Javier Airport – 70€ per vehicle
Las Colinas Private Transfer - Single journey to or from Alicante Airport – 90€ per vehicle
Taxi – Low Cost especially for Balance Clients – please enquire
Golf Clubs for Rental–
(The latest TaylorMade set in steel & graphite and stiff, regular & senior shafts,
renewed yearly) including a pack of 3 Las Colinas logo balls
50€ for the duration of stay
Golf Tuition – Individual – 1 hour – 50€
Prices for groups on application
Supplement for 2 sharing apartment (instead of 4) – 48€ per person (inc)
Supplement for Sushi Menu instead of UNiK Menu – 25€ per person
Falconry Activity (1 hour) – 24€ per person
Exceptions
Bookings cannot be taken for the following days
at Hilton London Gatwick Airport
Dec 25th ; Dec 31st ; Feb 14th
The Restaurants – Amy’s
The contemporary, chic and sophisticated restaurant at Hilton London Gatwick Airport
is being fondly spoken about by frequent travelers across the world.
The restaurant has received an outstanding review from Food Critic and International
Best Selling Author, Peter James. The menu, which offers a la carte dining, is a
celebration of exceptional international gastronomy with a service that is exemplary
Excerpt from PJ’s review, where he likens his experience at Amy’s to that of his all time
favourite restaurant
“ The staff at Amy’s are an utter delight. For three hours I forgot entirely I was in an
airport hotel restaurant and when we finally and reluctantly left, it was with
something of that same
feeling of enchantment I’d had from Troisgros all those decades ago”
- Peter James
The Restaurants – UNiK CAFÉ
Located in the Las Colinas clubhouse, UNiK CAFÉ offers a menu of fine, balanced
simple dishes using only top quality ingredients with an emphasis on reinventing
classic dishes to meet the demands of the international palate
The restaurant, which is open daily from 8am until midnight, is set apart by its
stunning interiors from one of the best-known Spanish interior designers, Pepe Leal
and boasts a magnificent exterior with a vast terrace enjoying breathtaking views
across the lake at hole 18
The Restaurants – enso sushibar
Offering the best Japanese cuisine, the experienced chefs at enso sushibar create an
experience that is synonymous with Japanese cuisine. Focused on every detail, they
deliver characteristic dishes with elegance, harmony and simplicity
Sampling sushi at enso is a truly unique experience not only because it offers such a
wide variety of sashimi and high quality sushi but due also to its privileged setting
with spectacular views over the Las Colinas championship golf course
Menu Examples
Amy’s (as appeared in Autumn 2014 Menu)
Starters:
Smoked duck carpaccio sweet pineapple compote, roasted hazelnuts & herb salad
Pressed foie gras, duck confit & pistachio terrine fig chutney & micro salad
Seared scallops artichokes confit, celeriac & pancetta crisps, vanilla dressing
Mains:
Lavender crusted rump of Lamb mint dauphinoise & provençal vegetables, red wine jus
Pan fried seabass fillet crushed new potatoes with spring onion baby gem pea, feve & lemon dressing
Tandoori spiced chicken cauliflower cous cous, cucumber & red onion salad, mango salsa & raita
Grills:
10 oz bone in ribeye steak
8 oz English fillet steak
Served with slow roasted vine cherry tomatoes, roast field mushroom
Choice of sauces: Sussex blue & herbs butter, Béarnaise, Green peppercorn, Red wine
Desserts:
Raspberry vodka terrine lime sorbet, meringue brittle
Peach melba brioche French toast
Strawberry Pimms parfait cucumber orange mint salad, lemonade foam
Menu Examples 2
UNiK (as appeared in Summer 2014 Menu)
Starters:
Selection of tapas chef’s selection of Spanish tapas
Garlic prawns red prawns sautéed with garlic and served with crispy cured ham
Consomé al Jerez or Gazpacho
Mains:
Local seafood Paella traditional paella with cuttlefish and prawns
Rossini gourmet hamburger half pound of grilled beef topped with foie gras with a rich port sauce & chips
Colinas salad Partridge strips marinated in homemade vinaigrette with lettuce leaves and grilled goat’s cheese
Desserts:
Yoghurt Ingot Yoghurt cream with mango, strawberry and kiwi puree
Chocolate fondant Warm chocolate sponge oozing with smooth chocolate fondant
Puff pastry apple tart warm caramalised apple on a bed of puff pastry served with vanilla ice cream
Menu Examples 3
enso sushibar
Recommendations
Falconry at Las Colinas Golf & Country Club
The International School of Falconry Las Colinas invites you to experience the unique feeling of
flying birds of prey in beautiful Mediterranean woodland
You don’t have to be an expert or even an enthusiast
An instructor will accompany you, providing the necessary guidelines and support
You can enjoy very special moments such as the sensation of carrying a hawk perched on your
gauntlet or seeing the bird obey your call and fly straight back to your fist
Suitable outdoor footwear is required and we would advise you to bring your camera!
All other necessary materials will be provided
Recommendations Page 2
Restaurant La Casa del Reloj
For a truly Spanish gastronomic experience, we would recommend a twenty minute drive from
Las Colinas to San Pedro del Pinatar, where you will find La Casa del Reloj
The restaurant is located in a beautiful, unique setting and is highly recommended by Spanish
diners; it is well known for the quality of service and ingredients and is the choice restaurant, in
the area, preferred by visitors from Spain’s largest cities such as Madrid and Barcelona
The villa is the subject of historic interest and was built by Pedro Cerdan Martinez around 1888
for the family of Servetus. It is a typical recreational villa with picturesque architecture of English
influence. It is surrounded by a garden with eucalyptus and palm-lined promenade that marks
the path towards the house
www. restaurantelacasadelreloj.com
Reservations are essential:
Tel: +34 680 946 649
Recommendations Page 3
Restaurant La Finca de Eduardos
This restaurant is located just a five minute drive away from Las Colinas and offers a setting and
ambience that is to be expected from an establishment who places so much importance on the
entire gastronomic experience!
Historically, the restaurant was a traditional Spanish country house believed to be constructed by
the Marquis of Campoamor. The authenticity of its history remains with wooden beamed
ceilings, stonework walls and arches, open fireplaces and discrete lighting. In the summer,
dining takes place within the beautiful gardened terrace
The real joy is the exceptional cuisine, masterfully created and prepared by the Executive Chef
Every dish will delight!
www.lafincadeeduardos.com
Reservations
Tel: +34 965 322 830
Observations
Las Colinas does not require players to hold a golfing handicap
Conditions of Play & Players’ Admission Criteria
(Applicable to all bookings that include golf)
• Dress smart; golfing attire being shirt with a collar, tailored short, trouser or skirt, soft spike shoes
or shoes specially designed for golf play
• Golfers under the age of sixteen are not permitted to drive golf carts
•Golf Professionals joining a group must get prior approval from the Director of Golf via RSVPR
•Any request for teaching lessons on the golf course and the practice facilities must be approved by the
Director of Golf at the time of booking (via RSVPR)
•Golfers must respect the golf course rules, a copy of which can be found in the golf shop in the clubhouse at
Las Colinas Golf & Country Club
Terms & Conditions
PRIVACY STATEMENT
All information and data is automatically collected via the use of ‘cookies’. Cookies may be used to allow
facilitate user navigation of the site and to simplify procedures. Cookies are text files placed on your hard drive
by a web server. Web browsers are usually set to accept cookies but can nearly always be changed to reject
them. If you are apprehensive with cookies, we suggest your modify your browser settings. However, please
note that this may then result in your not being able to use all features of various websites
related to this presentation
RSVPR have a Privacy Policy and are aware of the importance of confidentiality and of the protection of the
information you provide, please read our Statement of Confidentiality carefully. Use of our services will imply
your agreement with the statement and signifies authorisation of the collection and processing of personal
information in accordance with the management of Balance bookings
STATEMENT OF CONFIDENTIALITY
This statement refers to all data provided to RSVPR, at all times, in connection with Balance bookings. RSVPR
guarantees that it will use the information you provide solely for the purpose for which it was provided and to
send you any future Balance promotions. Your personal details will not be passed to a third party, other than to
government or legal authorities if so required by law. Please note that you may exercise your right to correct
or cancel the data held about you and opt out of any further communications by emailing: balance@rsvpr.net
Terms & Conditions – page 2
GENERAL
The contracting into any booking by the customer implies, in all cases, full and unreserved acceptance of our
Terms and Conditions
At the time of booking services offered by RSVPR , the customer must have the necessary capacity to enter into
an agreement under the laws of his/her country
The purpose of this agreement is the sale of products and services relating to accommodation, dining and
leisure. The characteristics of these services are reflected in the pages of this presentation
INTELLECTUAL PROPERTY RIGHTS
All content contained in the Balance presentation belong to RSVPR Ltd. Access to the content by the client
does not imply any waiver, transfer or sale of any part of the Intellectual Property Rights belonging to RSVPR,
neither does it confer the rights for commercial exploitation, reproduction, distribution or public
communication without the prior authorisation granted by RSVPR Ltd
The modification, transmission, distribution, reuse, forwarding or use of any part of this presentation for
public or commercial purposes without the prior permission of RSVPR Ltd., is strictly prohibited and any
infringement of the above mentioned rights may constitute a violation of law
COPYRIGHT NOTICE
Unless otherwise stated, the copyright and any other rights in all material contained within this presentation
are owned by RSVPR Ltd
Terms & Conditions – page 3
VALIDITY OF DETAILS AND PRICE
The prices shown in this presentation are those pertaining at the time in question and will remain valid only
during that booking process – a new presentation, with appropriate prices,
will be forwarded for any subsequent bookings.
For any information about the costs, products and services offered in this presentation,
please telephone +44 (0)1273 806 950 or email: balance@rsvpr.net
ACTIVITIES OPERATED BY THIRD PARTY COMPANIES
Information regarding events, products or services provided by third party companies, published in this
presentation, is provided for information purposes only. RSVPR Ltd accepts no liability for any claims arising
out of or in any manner relating to the activities of such companies or participation in activities organised by
them, including changes to or cancellation of such events. It is therefore advisable to check third party
websites for their own T&C’s
LIABILITY
RSVPR Ltd shall not be liable for any damages (including, without limitation, damages for loss of business or
loss of profits) arising in contract, tort or otherwise from the use of or inability to use this presentation or any
material contained within it or from any action or decision taken as a result of using this presentation or any
such material. RSVPR accepts no responsibility for products and services provided by a third party and neither
does it accept any responsibility for personal injury or sickness or any loss of personal belongings
RSVPR advise all clients to make arrangements for their own comprehensive insurance
to meet all contingencies
Terms & Conditions – page 4
BOOKING POLICY
Clients are requested to book Balance Golf directly via RSVPR Ltd by contacting
balance@rsvpr.net or calling +44 (0)1273 806 950
or by calling Stephanie on 07976 973 951
There are no booking forms to complete, simply state your requirements and the booking procedure will be
managed by RSVPR Ltd who will email confirmation of dates and prices
As with every stage of Balance, the Booking procedure has been designed to offer a very straight-forward,
personal service avoiding complicated or ambiguous form-filling
Instructions for payment, reminders, updates etc will be sent via email to the ‘Main Booker’
(the person responsible for booking on behalf of a party)
Terms & Conditions – page 5
PAYMENT TERMS AND POLICY
A non-refundable deposit of £35 (+ VAT) per person is required at the time of booking.
(The deposit amount will be deducted from the final payment due)
The balance of the total payment due must be paid in full 56 days prior to the
commencement date of the stay
Accepted Payment Methods
The preferred method of payment is BACS or On-line bank payment.
This method protects clients from fraud and additional payment process charges
Please enquire about other payment methods if necessary
A receipt will be issued to the customer, via email, immediately funds arrive in the receiving account
Terms & Conditions – page 6
CANCELLATION POLICY
Customer Cancellations
Balance Cancellation Policy will relate to the Main Booker
It is the Main Booker’s responsibility to ensure that their party
has contingency plans/insurance in place in the event of a customer cancellation
Charges for Cancellation
(Parties 1-15)
For Parties of 16 and over please enquire separately
Period before departure within which notice of cancellation is received by us in writing
% of total price
57 days or more
Loss of deposit only
28 -56 days
50%
14 – 28 days
70%
Less than 14 days
100%
Terms & Conditions – page 7
CANCELLATION POLICY /2
Balance Cancellation
In the case of bad weather conditions deemed severe enough by Las Colinas management to prevent play,
Las Colinas management may, at its sole discretion, issue players with a Rain Check Voucher. If such Rain Check
Voucher is issued, Las Colinas will attempt to re-arrange any cancelled tee times for the players. If this is not
possible, due to the visitors’ leave date then the relevant amount of the cancelled golf rounds will be refunded
We begin planning your experience with us in advance and so we reserve the right to make changes if
necessary. No changes are expected but for example should the course become unusable or accommodation
become unavailable then we may have to make a change. We will tell you as soon as possible and if there is
time to do so before departure, we will offer you the choice of the following options:
•Accepting the changed arrangements
•Purchasing alternative arrangements from us, of a similar standard to those originally booked, (if the chosen
alternative is less expensive than your original one, we will refund the difference , if it is more expensive we
will ask you to pay the difference)
•Cancelling, in which case you will receive a full refund of all monies you have paid
Terms & Conditions – page 8
CANCELLATION POLICY /3
Balance Cancellation /2
Although extremely unlikely to cancel for any reason, in the event of ‘Force Majeure’
we shall not be liable for any changes
either before departure or during your stay, which in our opinion are necessary to protect your safety.
In this event, we will offer you suitable alternative arrangements, or, if you do not travel,
return monies you have paid to us but we will not pay compensation.
‘Force Majeure’ means any circumstances which are unusual and/or unforeseeable
which are beyond the control of RSVPR Ltd, the consequence of which could not have been avoided
even if all due care had been exercised, including (but not limited to) war or threat of war ; riot ; political unrest
; civil strife ; hostilities ; government action ; industrial dispute ; natural incident ; terrorist activity ; weather
conditions ; fire ; flood ; drought and all similar events outside of the control of RSVPR Ltd
However the re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline or
technical problems with transportation
will remain the responsibility of the airline and / or the individual’s insurance company
Terms & Conditions – page 9
YOUR CONTRACT
When a booking is made, the ‘lead name’ or ‘Main Booker’ guarantees that he or she has the authority to
accept and accepts on behalf of the party, the terms of these booking conditions.
Following receipt of your booking and all appropriate payments, we shall issue a confirmation invoice which
will then become a binding agreement between RSVPR Ltd and yourself.
The contract is governed by English Law and the jurisdiction of English courts
It is important to check the details on your invoice and Confirmation Agreement when you receive it and to
ensure that all the details are exactly as you requested.
In the event of discrepancy, please contact RSVPR Ltd, immediately, using the contact details
that have been issued to you. In order to avoid confusion or hinder administration,
we request you do not contact the venues direct unless asked to do so by RSVPR Ltd
Terms & Conditions – page 10
CONDUCT
When you book a Balance Luxury Executive Golf Experience you accept responsibility for the proper conduct
for yourself and your party
If we or any other person in authority is of the reasonable opinion that you or any member of your party
is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to
property, we shall be entitled to terminate the booking of the person/s concerned
The person concerned will be required to leave the venue and RSVPR Ltd and its associated companies will
have no further responsibility to them including return travel arrangements
No refunds will be made and no expenses or costs incurred will be met as a result of the termination
The person/persons concerned will be responsible for making full payment for any damage or loss caused by
the Main Booker or any member of his/her party
Payment must be paid direct at the time to the venue or RSVPR Ltd, failing which, the person/persons
concerned will be responsible for meeting any claims subsequently made against RSVPR
Together with RSVPR’s and any other party’s full legal costs
Terms & Conditions – page 11
OUR PROMISE
We promise that your arrangements will be made with all reasonable skill and care
We promise to use all reasonable skill and care in performing our contractual obligations, subject to and in
accordance with the Booking Conditions contained in our Terms & Conditions
Our contractual obligations include using our reasonable skill and care in making your booking and arranging
your experience as well as using our reasonable skill and care in selecting our suppliers
We promise to provide a courteous, friendly and efficient service at all times. We will do our best to
accommodate any special requests and to pass any reasonable requests on to the venues relevant to your
booking although cannot guarantee that requests will be met. (Failure to meet any special request will not be
a breach of contract on our part)
We promise to be as accommodating as possible and to do all that can be reasonably done to ensure your
Balance Experience is enjoyable and meets or exceeds your expectations
WE LOOK FORWARD TO WELCOMING YOU TO YOUR
BALANCE LUXURY EXECUTIVE GOLF EXPERIENCE