CLUSTER Business and Marketing CONCENTRATION Microsoft Computer Applications (MCAS) (Adult) WVEIS CODE BM1440 NATIONAL STANDARDS - http://www.microsoft.com/learning/en/us/certification/cert-overview.aspx Microsoft Office PowerPoint 2010 Microsoft Office Access 2010 Microsoft Office Word 2010 Microsoft Office Excel 2010 Sample of job titles upon completion of the concentration: Administrative Aide, Administrative Associate, Administrative Assistant, Administrative Secretary, Executive Administrative Assistant, Executive Assistant, Executive Secretary, Office Manager INDUSTRY CREDENTIALS Computer Skills (OPAC) – http://www.opac.com/opac-certification-for-business-education Microsoft Office Specialist (MOS); PowerPoint 2010; Access 2010; Word 2010; Excel 2010 – http://www.microsoft.com/learning/en/us/certification/mos.aspx#certifications Typing Speed and Accuracy – http://www.brainbench.com/xml/bb/common/testcenter/keyword.xml REQUIRED COURSES (No Sequence Required) WVEIS Code Course 1423 Computerized Presentations 1427 Database Management 1433 Word Processing 1453 Spreadsheet Management ELECTIVE COURSES WVEIS Code 1411 1413 1429 1431 1432 1455 Course Business Computer Applications I Business Computer Applications II Desktop Publishing Digital Imaging/Multimedia I Digital Imaging/Multimedia II Web Page Publishing REQUIRED COURSE SKILL SETS Career Preparation Skills Safety Leadership Development Customer and Personal Service Literacy and Numeracy Presentation Development Database Development Document Development Spreadsheet Development 1 Career Preparation, Safety, Leadership Development, Customer Service and Literacy and Numeracy skill sets should be integrated throughout the concentration as remaining skill sets are delivered. Skill Set Knowledge Objectives BM.1 Performance Objectives BM.2 BM.3 BM.4 BM.5 BM.6 BM.7 BM.8 BM.9 BM.10 Skill Set Knowledge Objectives BM.11 Performance Objectives Career Preparation Skills Students will demonstrate knowledge of career paths. goal development and achievement. attitudes and work habits that support career retention and advancement. communication in varied contexts. Students will relate skills and abilities to possible career pathways. explain methods of goal development. exhibit methods of time management and task coordination. practice professionalism in punctuality, appropriate dress, task completion, etc. investigate methods of supervision such as giving and receiving feedback and instruction. develop and present a statement of their personal work ethic beliefs. prepare an application, cover letter, resume and thank you letter. create a personal portfolio for use when applying for employment. practice simulated job interviews. Safety Students will demonstrate knowledge of safety procedures. accident reporting agencies. Students will BM.12 BM.13 BM.14 BM.15 BM.19 recognize the main causes of accidents. develop a plan which outlines the procedures for handling an accident. demonstrate operating instructions before using any equipment. establish procedures for safe evacuation of the worksite in the event of an emergency. demonstrate methods of extinguishing fires. BM.16 determine safety rules on the job. BM.17 follow proper handling and storage procedures of hazardous materials. BM.18 Skill Set Leadership Development Knowledge Objectives Students will demonstrate knowledge of public speaking. parliamentary law. leadership concepts. characteristics of effective teams and organizations. 2 Performance Objectives BM.20 BM.21 BM.22 BM.23 BM.24 Skill Set Knowledge Objectives BM.25 Performance Objectives Students will develop and deliver speeches. participate in meetings using parliamentary law procedures. attend leadership conferences or training (local, state or national). volunteer in community service opportunities. participate in career development events. Customer and Personal Service Students will demonstrate knowledge of customer needs assessment. quality standards for services. evaluation of customer satisfaction. Students will hear and resolve complaints from customers or the public. greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. access customer needs, meet quality standards for service and evaluate BM.28 customer satisfaction. keep records of customer interactions or transactions, recording details of BM.29 inquiries, complaints or comments, as well as actions taken. check to ensure that appropriate changes were made to resolve customers' BM.30 problems. Skill Set Literacy and Numeracy Knowledge objectives Students will demonstrate knowledge of BM.26 BM.27 BM.31 Performance Objectives literacy and numeracy skills required to solve complex. real-world problems associated with their career/technical content area. improve their thinking and reasoning skills. Students will BM.32 BM.33 BM.34 BM.35 utilize a variety of technical sources (e.g., Internet, manuals, journals, directions, reports, etc.) to complete career/technical assignments and projects. demonstrate writing skills required to complete career/technical assignments and projects. demonstrate accuracy in calculating and measuring graphical work required to complete career/technical assignments and projects. analyze tables, charts, graphs and multiple data sources to complete career/technical assignments and projects. 3 Computerized Presentations Skill Set Knowledge Objectives 1423.1 Performance Objectives 1423.2 1423.3 1423.4 1423.5 1423.6 1423.7 1423.8 1423.9 1423.10 1423.11 1423.12 1423.13 1423.14 1423.15 1423.16 1423.17 1423.18 1423.19 1423.20 1423.21 1423.22 1423.23 1423.24 1423.25 1423.26 1423.27 1423.28 1423.29 1423.30 1423.31 1423.32 1423.33 1423.34 1423.35 WVEIS 1423 Presentation Development Students will demonstrate knowledge of presentation application software. creating and presenting presentations. Students will adjust views. manipulate the window. configure the Quick Access Toolbar. configure file options. construct and edit photo albums. apply slide size and orientation settings. add and remove slides. format slides. enter and format text. format text boxes. manipulate graphical elements. manipulate images. modify WordArt and shapes. manipulate SmartArt. edit video and audio content. construct and modify tables. insert and modify charts. apply chart elements. manipulate chart layouts. manipulate chart elements. apply built-in and custom animations. apply effect and path options. apply and modify transitions between slides. manipulate animations. manage comments in presentations. apply proofing tools. save presentations. share presentations. print presentations. protect presentations. apply presentation tools. set up slide shows. set presentation timing. record presentations. 4 Database Management Skill Set Knowledge Objectives 1427.1 Performance Objectives WVEIS 1427 Database Development Students will demonstrate knowledge of database application software. creating databases for use in the workplace. Students will 1427.2 1427.3 1427.4 1427.5 1427.6 1427.7 1427.8 1427.9 1427.10 1427.11 1427.12 1427.13 1427.14 1427.15 1427.16 1427.17 1427.18 1427.19 1427.20 1427.21 1427.22 1427.23 1427.24 1427.25 prepare invoices, reports and other documents using database management software. create and manage a database. configure the Navigation Pane. apply Application Parts. create tables. create and modify fields. sort and filter records. set relationships. import data from a single data file. create forms. apply Form Design Tab options. apply Form Arrange Tab options. apply Form Format Tab options. construct queries. manage source tables and relationships. manipulate fields. calculate totals. generate calculated fields. create reports. apply Report Design Tab options. apply Report Arrange Tab options. apply Report Format Tab options. apply Report Page Setup Tab options. sort and filter records for reporting. 5 Word Processing Skill Set Knowledge Objectives 1433.1 Performance Objectives WVEIS 1433 Document Development Students will demonstrate knowledge of word processing application software. creating word processing documents. Students will 1433.2 1433.3 1433.4 1433.5 1433.6 1433.7 1433.8 1433.9 1433.10 1433.11 1433.12 1433.13 1433.14 1433.15 1433.16 1433.17 1433.18 1433.19 1433.20 1433.21 1433.22 1433.23 1433.24 1433.25 1433.26 1433.27 1433.28 1433.29 1433.30 1433.31 1433.32 prepare invoices, reports, memos, letters and other documents using word processing software. apply different views to a document. apply protection to a document. manage document versions. share documents. save a document. apply a template to a document. apply font and paragraph attributes. navigate and search through a document. apply indentation and tab settings to paragraphs. apply spacing settings to text and paragraphs. create tables. manipulate tables in a document. apply bullets to a document. apply and manipulate page setup settings. apply themes. construct content in a document by using the Quick Parts tool. create and manipulate page backgrounds. create and modify headers and footers. insert and format Pictures in a document. insert and format shapes, WordArt and SmartArt. insert and format Clip Art. apply and manipulate text boxes. validate content by using spelling and grammar checking options. configure AutoCorrect settings. insert and modify comments in a document. apply a hyperlink. create Endnotes and Footnotes in a document. create a Table of Contents in a document. setup mail merge. execute mail merge. 6 Spreadsheet Management Skill Set Knowledge Objectives 1453.1 Performance Objectives WVEIS 1453 Spreadsheet Development Students will demonstrate knowledge of spreadsheet application software. creating spreadsheets for use in the workplace. Students will 1453.2 1453.3 1453.4 1453.5 1453.6 1453.7 1453.8 1453.9 1453.10 1453.11 1453.12 1453.13 1453.14 1453.15 1453.16 1453.17 1453.18 1453.19 1453.20 1453.21 1453.22 1453.23 1453.24 1453.25 1453.26 1453.27 1453.28 1453.29 1453.30 1453.31 1453.32 prepare reports, financial statements and other documents using spreadsheet software. navigate through a worksheet. print a worksheet or workbook. personalize environment by using Backstage. construct cell data. apply AutoFill. apply and manipulate hyperlinks. apply and modify cell formats. merge or split cells. create row and column titles. hide and unhide rows and columns. manipulate Page Setup options for worksheets. create and apply cell styles. create and format worksheets. manipulate window views. manipulate workbook views. create formulas. enforce precedence. apply cell references in formulas. apply conditional logic in a formula. apply named ranges in formulas. apply cell ranges in formulas. create charts based on worksheet data. apply and manipulate illustrations. create and modify images by using the Image Editor. apply Sparklines. share spreadsheets by using Backstage. manage comments. filter data. sort data. apply conditional formatting. 7