TABLE OF CONTENTS
SECTION ONE
Executive Brief
Pages 5
 Executive Brief / ( Introduction )
SECTION TWO
The Research / Study
 Statement of Objectives
 The Assessing Team
 Study Methodology
o Technique
 Statement of Limitation
Pages 4
SECTION THREE
Presentation of Findings
Pages 5
 Findings introduction
 Pre-Findings
 Rooms Division
 Food & Beverage Division
 Human Resources Division
SECTION FOUR
Sales & Marketing Division
People (Sales Team)







Selection
Induction
Training
Motivation
Development
Organizational Chart
Management assessment
Product (SOP’S)





System
Policies
Procedures
Standards
Other concerns
Pages
Promotion






Marketing assessment
PR assessment
Awareness to external and in house Guest
Awareness for the resort staff
E- marketing / E- commerce
Other areas of concern
Profit
 P & L Statement
 Cost Control
a) Labor
b) Others
 Revenue
a)
b)
c)
d)
Rates structure
Pricing strategies
Yield management
Other concerns
SECTION FIVE
Rooms Division
People





Pages 19
Selection
Induction
Training
Motivation
Development
Product




System
Policies
Procedures
Standards
Promotion
 Marketing
 Creating Awareness to the Guest
 Creating Awareness for the Employees
Profit
 P & L Statement
 Cost Control
a) Labor
b) Others
 Revenue
a) Rates
b) Pricing
c) Yield
SECTION SIX
Health Club & Spa
Pages
People







Selection
Induction
Training
Motivation
Development
Organizational Chart
Management assessment
Product





System
Policies
Procedures
Standards
Other concerns
Promotion




Marketing assessment
PR assessment
Awareness to external and in house Guest
Awareness for the resort staff
Profit
 P & L Statement
 Cost Control
a) Labor
b) Others
 Revenue
a)
b)
c)
d)
Rates structure
Pricing strategies
Yield management
Other concerns
SECTION SEVEN
Food and Beverage Division
People





Selection
Induction
Training
Motivation
Development
Product




System
Policies
Procedures
Standards
Pages 17
Promotion
 Marketing
 Creating Awareness to the Guest
 Creating Awareness for the Employees
Profit




Food Cost
Menu Engineering
P & L Statement
Cost Control
a) Labor
b) Others
 Revenue
a) Rates
b) Pricing
c) Yield
SECTION EIGHT
Engineering Division
Pages
People
 Selection
 Induction




 A.4 Staff Management
Training
Motivation
Development
Management / Administration
 D.2 Information Management
(reports, Records)
 D.3 Measurement
(Performance, Productivity,
Consumption)
 D.5 Audits and Inspection
Product
 System
 Policies
 A.1 Organization (Structure)
 A.2 Policies, Rules &
Regulation
 Procedures
 A.3 Work Control
 Standards
 A.6 Shop Spaces, Tools,
equipment / store rooms
Promotion
 Marketing / Preventive Maintenance
 B. Work Load Identification
 B.1 Facility Inventory
B.2 Facility Condition Inspection (FCI)
or Quality Assurance inspection.
B.3 Work Request Procedure
B.4 Equipment Inventory
B.5 Preventive Maintenance
B.6 Routine Work
B.7 Work Requirements
Documentation
B.8 Backlog of deferred Maintenance
and Repair
 Maintenance Task
 C. Engineering Maintenance
Task
 C.1 Electrical Systems
C.2 Domestic Water System [or
Desalination Plant]
C.3 Grey Water System [or Water
Treatment plant]
C.4 Air Conditioning
C.5 Steam Production and Distribution
C.6 Ventilation
C.7 Elevators and Escalators
C.8 Laundry
C.9 Kitchen
C.10 Swimming pool / spa / Fountain
C.11 Fire Safety System
Indirect Profit
 Spare Parts Cost
 A.5 Storeroom Operation
 Sub Contracted
 D.4 Sub-Contracted Works
 P&L Statement
 D.1 P&L Statement / Expenses
 Energy
 D.6 Energy Management
SECTION NINE
Accounting Division
People





Selection
Induction
Training
Motivation
Development
Pages
Product




System
Policies
Procedures
Standards
Promotion
 Marketing
 Creating Awareness to the Guest
 Creating Awareness for the Employees
Profit
 P & L Statement
 Cost Control
c) Labor
d) Others
 Revenue
a) Rates
b) Pricing
c) Yield
SECTION TEN
Human Resources Division
People





Selection
Induction
Training
Motivation
Development
Product
 System
 Policies
 Standards
Profit / Expenses
 Expenses / Training
 Expenses / HR
Pages 11
SECTION ELEVEN
Other Division
Pages 5
People




Selection
Induction
Training
Motivation
Product
 System
 Policies
 Procedures
Promotion
 Creating Awareness to the Guest
 Creating Awareness for the Employees
Profit
 Cost Control
SECTION TWELVE
Management &
Associates Interviews
Pages 9
For each Manager
 Profile
 Strengths
 Weaknesses
SECTION THIRTEEN
Conclusion & Recommendation Pages 14
 Counsel Recommendation
o Human Resources & Rooms Division
 People
 Product
 Promotion
 Profit
o Food & Beverage
 People
 Product
 Promotion
 Profit
SECTION FOURTEEN
Hotel Standard Checkup
Pages 44