Job Posting
Department: 81
Organization: 813048
Job Code/Title: 50310
-
Executive Offices
- Ex Emp Srvs Div
- Human Resource Analyst 3 (General)
Position Number: 50364640
County: Dauphin
Work Location: Office of Administration, HR Service Center (Employee Services Division)
9th Floor Keystone Building
Harrisburg, PA 17120
Type of Job: Civil Service
Union: No Union Representation (Not subject to provisions of a union agreement.)
Bargaining Unit: A3
Type Position: Permanent / Full Time
Salary Range: $49,056 - $74,524
Pay Schedule / Range: MA / MA08
Posting Length: 6 days
Posting Dates: 8/14/2013 - 8/19/2013
Contact Number: (717)787-8076 or bhenninger@pa.gov
Information: WORK HOURS: 7:00 AM - 5:00 PM (multiple shifts available)
SUPERVISOR: Linda Kemble
Please note: Only HRSC employees are eligible to apply for this position.
Description of Duties: This position is responsible for training and directing a staff of representatives and
specialists in an inbound/outbound HR call/service center environment. This position
requires working within general methods and procedures, and exercising considerable
independent judgment to adapt and apply the guidelines.
Supervises a staff of human resource service representatives that provide enterprisewide information and human resource services including benefits related services,
transactional and information activities involve SAP Benefit Enrollment, Disenrollment,
Personal data changes, Payroll/deduction changes, ESS/SSS Support, Financial
Disclosure, General HR inquiries. Staff is required to complete detailed analysis of
employee service informational requests to determine what action needs to be taken
to ensure the proper completion. In addition, provides support and problem resolution
to managers and agency human resource offices.
Supervises human resource services specialists who work directly with other Bureau
staff and program partner staff to identify and correct complex issues. Analyzes payroll
errors and determines corrective action that needs to occur. During the 4 hour payroll
processing correction window, works closely with agencies to resolve difficult payrelated problems.
Supervises staff and ensures that a full range of employee related services are being
provided to employees. Works reports via the Error Reporting Tool researching and
analyzing errors and taking appropriate action to resolve. Ensures that trend errors are
identified.
Supervises the "AskHR" work stream of the Enwisen product. This work stream
requires attention to detail and excellent verbal and written communication skills. While
the work will be generated in the form of a written CRM ticket, outreach by phone may
be necessary to clarify with the employee what is to be accomplished.
Supervises the processing of multiple employee service related forms and
transactions.
Is responsible for ensuring professional and exceptional customer service; and quality
assurance, including accuracy and timeliness of employee service transactions and
completion of forms, inbound and outbound call handling and written communication.
Coordinates any potential impacts in employee services with program partners, as
appropriate, where changes including retroactivity affect employee compensation.
Ensure that employee is notified and understands the impact to pay.
Recommends any necessary updates to work procedures, written communication
templates, work flow diagrams, processing instructions and serves on committees to
improve work processes when necessary.
Supervises, coordinates, directs, and monitors staff activities to ensure prompt,
courteous, and accurate responses are provided to our customers.
Selects and trains employee services staff ensuring equal opportunity in hiring and
promoting. Manages leave requests for subordinate staff ensuring proper office
coverage.
Prioritizes and assigns work to employees as necessary.
In accomplishing all of the above, the incumbent must interact with program partners
within the Bureau and Deputate, the Bureau of Comptroller Payroll Operations,
Agency Human Resource Offices, and technical staff at Integrated Enterprise
Systems.
The incumbent must be knowledgeable regarding employee services' transactions,
processing, benefit policies and procedures, SAP Personnel Administration,
Organization Management, Compensation, and Time Managements touch points and
IPPS retroactivity as it relates to benefits.
Performs special projects and miscellaneous duties as assigned.
Performs related work as required.
Essential Functions: 1. Communicates effectively both verbally and in writing in a call center environment
2. Performs full range of supervisory duties
3. Operates a computer and call center telephony applications
4. Understands SAP-related components
5. Understands and applies HR policies
6. Gathers, assesses, organizes, and evaluates information and assignments
7. Prepares and presents written and oral presentations
8. Learns and applies new Information Technologies
9. Establishes/maintains effective working relationships
10. Analyzes, resolves & recommends actions to resolve work related problems
11. Provides professional customer service in a call center environment
Last Date Job Applications Will Be Accepted: Monday, August 19, 2013
THIS IS A MANAGEMENT POSITION
Recruitment Method(s):
Applicants must meet one (or more) of the following methods(s) to be considered for this vacancy:

Promotion Without Examination
Eligibility - all candidates
1. Meet the minimum experience and training required for the job: One year as a Human Resource Analyst
2 in the area of the parenthetical. OR One year as a Field Human Resource Officer 1, and one year of
professional experience in the area of the parenthetical, OR Two years of experience in the
performance of professional human resource work, including one year of professional experience in the
area of the parenthetical; and a bachelor's degree; OR An equivalent combination of experience and
training.
2. Be a resident of Pennsylvania.
3. Be eligible for selection in accordance with Civil Service rules.
Eligibility - Competitive Promotion Without Examination Only
CLASS RESTRICTIONS
1. Have held regular civil service status in one of the following classifications:
o Human Resource Analyst 2 (general)
Please note: Only HRSC employees are eligible to apply for this position.
ORGANIZATION AND OR LOCATION RESTRICTIONS
2. Be currently employed in the following Organization(s):
Please note: Only HRSC employees are eligible to apply for this position.
3. In one of the following Area(s):
o STATEWIDE (ANY/ALL COUNTIES)
Selection Criteria
4. Minimum experience and training required for the job.
5. Meritorious service; defined as (a) the absence of any discipline above the level of written reprimand
during the 24 months preceding the closing date of the posting, and (b) the last due overall regular or
probationary performance evaluation was Satisfactory or higher.
6. Seniority, defined as a minimum of one year(s) in the next lower class(es) by the posting closing date of
8/19/2013.
Application Instructions
7. Interested qualified applicants must submit all requested materials as specified in the "How To Apply
Section". Failure to comply with the above application requirements will eliminate you from
consideration for this position. Send completed application materials to the address listed in "How To
Apply" section.
8. Additional information may be obtained by calling: (717)787-8076
This section is issued for compliance with Management Directive 580.19, Promotion in the
Classified Service without Examination.
How to apply - all candidates:
The following materials must be mailed and postmarked on or before Monday, August 19, 2013:
1. Completed Civil Service Application (0.40 MB)
2. Most Recent Employee Performance Review
3. Submit a request for consideration in the form of a memorandum, letter or bid form which must be
accompanied by a resume which reflects work history and education.
If interested in applying by mail, please send above specified materials to:
CONTACT PERSON: Brandi Henninger
ADDRESS: HR Service Center
9th floor, Keystone Building
Harrisburg, PA 17120
TELEPHONE: 717-787-8076
E-MAIL: bhenninger@pa.gov
The Commonwealth of Pennsylvania is an equal opportunity employer.