Go to fedexcares.com to learn more.
40th Anniversary Talking Points
1. Over the past 40 years, FedEx has become both a driver and indicator of the global economy,
evolving and adapting to the modern world.
2. FedEx was built upon innovation – it drives the FedEx business strategy and is an integral part of
the culture.
3. FedEx team members are the core of the FedEx business, delivering exceptional customer service
and providing assistance to communities globally in times of crisis.
Go to fedexcares.com to learn more.
Headline #1
Over the past 40 years, FedEx has remained both a driver and indicator of the global economy,
evolving and adapting to the modern world.

The modern air/ground express industry was pioneered with the founding of Federal Express in
1973 by CEO Frederick W. Smith.

FedEx serves as a bellwether for the global economy – for example, analysts look to the FedEx
holiday shipping forecast as an economic indicator.

On April 17, 1973, with the launch of 14 small aircraft from Memphis International Airport, Federal
Express delivered 186 packages to 25 U.S. cities from Rochester, NY, to Miami, Fla. Forty years
later, the average daily volume is more than 9 million shipments for express, ground, freight and
expedited delivery services.
Go to fedexcares.com to learn more.
Headline #2
FedEx was built upon innovation – it drives the FedEx business strategy and is an integral part of the
culture.

FedEx innovation and information technology continues to be a leader in corporate IT.
o FedEx’s history is being a leader in its industry:
 Installing computers in delivery vehicles.

Providing sophisticated automation for corporate mailing services.
 In 1994, offering package-status tracking for improved customer service via
fedex.com.
 Offering shipping via fedex.com for improved customer service and convenience.
Customers can now also ship via their mobile devices or Facebook.

FedEx continues to be an innovative corporate citizen with investments in academic and
entrepreneur communities.
o FedEx has a distributed innovation presence at Memphis-based entrepreneur incubator
Emerge Memphis, designed to create an atmosphere of collaborative thinking around
critical technologies such as advanced optics for scanning, robotics, pervasive computing,
social networking and more.
o The FedEx Institute of Technology, located at the University of Memphis, works with
FedEx IT to build and cultivate technologies of interest to the company.

FedEx is committed to providing innovative solutions and services for customers, through
new technologies.
o In 2009, SenseAwareSM powered by FedEx, was introduced. SenseAware is a
groundbreaking sensor-based logistics service that pairs a multi-sensor device with a webbased shipment monitoring and collaboration application. This technology enables
customers to monitor their shipments in near real-time — with information like temperature,
location and exposure to light — and share this information continually with their supply
chain partners.

The FedEx culture propels the development of ideas, products and services that empower
our customers to grow their businesses around the world.
Go to fedexcares.com to learn more.
Headline #3
FedEx team members are the core of the FedEx business, delivering exceptional customer service and
providing assistance to communities globally in times of crisis.

FedEx is regarded as an employer of choice around the world.
o FedEx has made the FORTUNE Great Places to Work U.S. Top 100 company list 11 of
the past 14 years.
o In October 2012, The Great Place to Work® Institute (GPTW) announced its second
"World's Best Multinational Workplaces" list. FedEx Express ranked number 7 on this list of
25 companies. This was the second year FedEx placed in the Top 10 of this list.
o Around the world, FedEx continues to be ranked among the best companies to work for in
Central America, Mexico, Argentina, Chile, Brazil, Canada, Spain, Switzerland, Ireland,
Belgium, Italy, Netherlands, France and the United Arab Emirates.

FedEx has a long history of developing our team members and promoting from within.
o A large percentage of our employees, including many executives, have benefitted from
promoting within. Many executives started their FedEx careers as front-line team
members. For example: David J. Bronczek (President and CEO, FedEx Express) – courier;
William J. Logue (President and CEO, FedEx Freight Corp) – account rep, Brian Philips
(President and CEO, FedEx Office) – marketing specialist
Recognition programs at FedEx include Purple Promise, Humanitarian Awards, Bravo Zulu, and
Five Star. These exist to promote a culture that values customer service, doing the right thing and
achieving results.


FedEx has a long history of providing assistance in times of crisis.
o Following a natural disaster, FedEx is often a vital link, donating its logistics and
transportation expertise and services to help relief organizations and business begin the
process of rebuilding and preparedness.
o We have long-term relationships with the American Red Cross, the Salvation Army, Heart
to Heart International, Direct Relief International and other organizations which enable us
to bring much needed medicine, cots, comfort kits, water and food supplies to affected
areas immediately following natural disasters.
o We have several initiatives with the American Red Cross focused on preparedness
including educating children through Race to Prepare and volunteer engagement program
Ready When the Time Comes.
o FedEx responded to the world’s worst disasters including the Asian Tsunami; the
Chengdu, China earthquake, Hurricane Katrina, the earthquake in Haiti, and Hurricane
Sandy. Financial donations and in-kind transportation support was provided to help
communities recover.