Health Center
Library
Overview
Evelyn Morgen, Director
March 2007
A Place to Learn
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170,800 visitors in
FY06
11% more in FY07
More than 900,000
virtual visits in FY06
A Treasure Trove of Knowledge
“An investment in knowledge always pays the best interest.”
Benjamin Franklin
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We choose the best health care journals, databases and books and deliver
them to desktops
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The updated knowledge in these resources
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Improves patient care
Provides data for researchers
Helps faculty educate our students
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Librarians enhance and maintain these resources and teach people how to
use them efficiently
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We encourage Life Long Learning by providing a comfortable inviting PLACE
for independent or collaborative study
Major Library Customers
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UCHC Research Scientists
UCHC Faculty
Community Faculty
UCHC Physicians
UCHC Nurses
UCHC Students
UCHC Residents
General Public, Patients & Families
511
525
2,500
350
400
850
604
thousands
How do we do it?
We work collaboratively supported by an
Integrated Library Software System
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Access Services
Information & Education Services
Collection Management
Network Systems
Healthnet – Consumer Health
Access Services
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Opens & Closes Library seven days a week
Staffs Library Desk 94 hours a week
Circulates or reshelves 53,980 items annually
Registers 3,429 patrons annually (Proxy & Barcodes)
Processes 17,140 inter-library loan requests annually
EFTS – Provides software and services to allow electronic
payments of loans for 1,100 US & Canadian libraries
Staff
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10 FTEs (5.5 FTEs on grant or income funds)
Students – 1.5 FTEs
Quote
“The library staff is uniformly courteous and
helpful in finding, retrieving and lending
materials. We would be lost without
them.”
Faculty – LibQual Survey Nov 06
Information & Education Services
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Answers 3,068 in-depth questions annually
Teaches 127 classes to 1,046 students
Evaluates & Purchases Ref Books, AVs, Databases
Computer Education Center – answers 2,111 questions annually
Provides academic computing support to all students
CEC recommends and supports PDAs & Laptops for students
CEC maintains 60 computers & 3 high-tech classrooms
Staff
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IES Staff – 4.7 FTEs
CEC Staff – 2 FTEs
CEC Students – 1 FTE
Quote
“The service is outstanding and the teaching
about database searches and End Notes
is extremely helpful.”
Faculty – LibQual Survey Nov 06
Collection Management
 Evaluates,
purchases, and organizes library collection
in multiple formats from multiple vendors
 Licenses 1,500 journals annually
 Answers copyright and licensing questions about
library resources
 Works with Storrs campus library on joint purchases
 Processes & catalogs 1,800 items annually
 Maintains Integrated Library System including links to
e-resources on multiple databases
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Staff
5
FTEs
Quote
“UCHC is simply the most cutting edge,
curious-minded, courteous, caring,
medical library I have ever encountered.
Certainly not the largest, but the electronic
facilities of late are unbelievable!”
Faculty – LibQual Survey Nov 2006
Network Systems
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Designs, develops and maintains a database-driven, dynamic
content library website
Develops subject specialty pages such as for PDAs
Administers proxy accounts & maintains server
Provides usage statistics of library resources
Maintains and supports 18 public computers, 22 laptops, and 35
staff computers
Provides technical support to library staff & patrons
Provides sys admin & applications support for 5 library servers
Staff
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2 FTEs
Quotes
“I’m grateful to have electronic access to library
resources both from the office and home.”
Staff LibQual Survey Nov 2006
“I miss the library when off campus, but have
memorized my lib bar code number because I
use it so frequently.”
Student – LibQual Survey Nov 2006
Healthnet
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Provides authoritative content for library’s Consumer Health
Website and promotes Healthnet program
Provides content for UCHC websites including Cancer Center
and Celebrate Women
Provides training and outreach to over 170 public librarians &
175 organizations annually
Serves on State Library committees to recommend consumer
resources & provides programs at CLA
Creating a Go Local Site for Connecticut
Answers over 400 in depth Patient Questions annually
Staff
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2 FTEs
Quote
“With your help we were able to access up-todate medical information needed to learn
how to regulate my diet while taking
warfarin.”
Patient letter – January 2007
How do we decide what to get?
Usage statistics – internal & external
 Questionnaires – recent LibQual Data
 Benchmarking data from other libraries
 User requests
 Networking with other librarians
 Focus groups
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Quote
“The employees at the UCHC library are
wonderful! They are very helpful, kind,
and always put effort into solving my
problems and answering questions.”
Staff – LibQual Survey Nov 2006
Welcome!