800.840.8048 | support@targetsolutions.com
System Requirements
In order to run TargetSolutions successfully on your computer, please make sure you are up-to-date
with the following system requirements:
Browser: Internet Explorer v8+, Mozilla Firefox v6+, Safari, Google Chrome v10+
OS: Windows98+, Mac OS 9+, Mac OS X+
JavaScript: 1.2+
Cookies: Enabled
CSS: Enabled
Flash: v10+
Firewall/Port Access: Port 80, Port 443, Port 1935
Minimum Bandwidth: 129Kbps
System Recommendations
Audio capabilities (speakers and/or headphones)
Whitelisting support@targetsolutions.com
You'll also want to make sure that you can receive emails from support@targetsolutions.com. You
may need to whitelist targetsolutions as a valid sender in your spam filtering software. To do this,
make sure that support@targetsolutions.com is listed as a valid email and targetsolutions is listed as
a valid domain. Below is additional information about our email server that might be required to
perform the whitelisting.
Name:
185-90.rs.smtp.com
Address:
74.91.90.185
74.91.90.186
74.91.90.134
Aliases: targetsafety.smtp.com
800.840.8048 | support@targetsolutions.com
Note: Do not use the 'Address" (i.e. 74.91.90.185) as the source name for white listing. You will need
to use the symbolic (FQDN) of targetsafety.smtp.com.
Using TargetSolutions in a Restricted Environment
To use TargetSolutions with restricted internet access, you must allow access to these domains with
the indicated ports:
IP/CIDR Resource Access
Item
FQDN
IP Address/CIDR
Outbound Ports
Provider
1
app.targetsafety.com
69.43.205.74
80
443
1935
TargetSolutions
2
app.targetsolutions.com
69.43.205.77
80
443
1935
TargetSolutions
3
media.targetsafety.com
184.72.228.76
80
443
Amazon EC2
4
www.targetsolutions.com
107.20.155.253
80
443
Amazon EC2
5
help.targetsolutions.com
108.166.31.242
80
443
Zendesk, Inc.
6
hstreaming.targetsafety.com
80
443
1935
MirrorImage, Inc.
7
streaming.targetsafety.com
80
443
1935
MirrorImage, Inc.
8
tstools.targetsafety.com
80
443
Amazon S3
9
tsfiles.targetsafety.com
80
443
Amazon S3
80
443
Amazon CloudFront
10 cdn.targetsafety.com
See Provider Listings
800.840.8048 | support@targetsolutions.com
Browser Check Tool
You may receive an error message stating you have been logged out due to inactivity. This is caused
by the privacy settings on your browser. To test your browser, visit:
http://www.browserhawk.com/showbrow.aspx.
This will check your browser to ensure that you have all of the capabilities necessary to operate our
program efficiently. The areas you will want to look at are the following:
Browser type and version
Browser – Name of browser being used.
Full version – Version
System Details
Platform – Name of “OS”, or Operating System
Scripting Capabilities
JaveScriptVer – Version of JavaScript being used
(This can also be available under Java Information JavaVersion)
Browser Security
SessionCookies – “True” = Enabled, “False” = Disabled
Display and Layout
StyleSheets – “True” = Enabled, “False” = Disabled
Plug-In Information
Plugin_Flash – Version of flash being used
800.840.8048 | support@targetsolutions.com
Clearing Internet Cache and History
Whenever you view a web page, your web browser will store it in its cache. Clearing your internet
cache and history can help your browser function more efficiently.
Here’s how to clear your cache and history with Internet Explorer 9:
1. Select the Tools menu in the upper right hand corner. It looks like a gear icon.
2. Under Safety select Delete Browsing History
3. You can delete your cache by selecting Temporary Internet Files. To delete cookies,
select Cookies To delete history, select History.
4. Select Close and click Delete.
Here’s how to clear your cache and history with Internet Explorer 8:
1. Select the Safety menu in the upper right-hand corner and choose Delete Browsing History.
2. The Delete Browsing History window will appear. Uncheck Preserve Favorites website
data – and any of the other selections you do not wish to delete. To delete internet cache and
history, leave the Temporary Internet files, Cookies and History boxes checked.
3. Click Delete.
Here’s how to clear your cache and history with Chrome:
1. In the browser bar, type the following: chrome://settings/clearBrowserData
2. Choose the items you want to clear (Clear browsing history, Clear download
history, Empty the cache, Delete cookies and other site and plug-in data)
3. Select Clear browsing data.
Here’s how to clear your cache and history with Safari:
1. From the Safari menu, select Reset Safari.
2. Select the items you want to reset and click Reset.
Here’s how to clear your cache and history with Firefox:
1. With the Tools menu, select Clear Recent History.
2. From the Time range to clear drow-down menu select Everything.
3. Click the down arrow next to Details to choose what elements to clear. Choose Clear now.
800.840.8048 | support@targetsolutions.com
How to turn off Compatibility View
In most versions of Internet Explorer, it is necessary to turn off Compatibility View to use the
TargetSolutions Platform. It is easy to make this change!
Open Internet Explorer and click Tools > Compatibility View. If you can't find the Tools bar, use the
short cut (ALT-T). If you see a check mark next to Compatibility View, uncheck it.
Go back into your Tools Menu and click Tools > Compatibility View Settings.