NHS HULL CCG
Latest survey results
January 2015 publication
Version 1| Internal Use Only
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Contents
This slide pack provides results for the following topic areas:
Introduction and guidance…………………….…………………………………………………………………..Slide 3
Overall experience of GP surgeries……………………………………………………………………………...Slide 8
Access to GP services………..……………………………………………………………………………………Slide 14
Making an appointment…………………………………………………………………………………………….Slide 23
Waiting times at the GP surgery.….…………………………………………………………………………......Slide 34
Perceptions of care at patients’ last GP appointment………………………………………………….........Slide 38
Perceptions of care at patients’ last nurse appointment………………………………………………….…Slide 43
Satisfaction with the practice’s opening hours.……………………………………………………………….Slide 48
Out-of-hours GP services.…………………………………………………………………………………………Slide 52
Statistical reliability..………………………………………………………………………………………………..Slide 55
Want to know more?………………………………………………………………………………………………..Slide 57
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Introduction and guidance
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Background information about the survey
•
The GP Patient Survey (GPPS) is an England-wide survey, providing practice-level
data about patients’ experiences of their GP practices.
•
Ipsos MORI administers the survey on behalf of NHS England.
•
For more information about the survey please refer to the end of this slide pack or visit
https://gp-patient.co.uk/.
•
This slide pack presents some of the key results for NHS HULL CCG.
•
The data in this slide pack are based on the January 2015 GPPS publication. This
combines two waves of fieldwork, from January to March 2014 and July to September
2014, providing practice-level data.
•
In NHS HULL CCG, 20,036 questionnaires were sent out, and 6,198 were returned
completed. This represents a response rate of 31%.
•
In 2015, Area Teams were combined to form 13 Regions. This slide pack makes
reference to Area Team results as, at the time the survey was conducted, Area Teams
were still in being.
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Introduction
•
The GP Patient Survey measures patients’
experiences across a range of topics, including:
- Making appointments
- Waiting times
•
However, given the consistency of the survey across
organisations and over time, GPPS can be used as
one element of evidence.
•
It can be triangulated with other sources of feedback,
such as feedback from Patient Participation Groups,
local surveys and the Friends and Family Test, to
develop a fuller picture of patient journeys.
•
This slide pack is intended to assist this
triangulation of data. It aims to highlight where
there may be a need for further exploration.
•
Practices and CCGs can then discuss the findings
further and triangulate them with other data – in order
to identify potential improvements and highlight best
practice.
•
The following slide suggests ideas for how the
data can be used to improve services.
- Perceptions of care at appointments
- Practice opening hours
- Out-of-hours services
•
The GP Patient Survey provides data at practice level
using a consistent methodology, which means it is
comparable across organisations and over time.
•
The survey has limitations:
-
Sample sizes at practice level are relatively small.
-
The data are provided twice a year rather than in
real time.
The survey does not include qualitative data which
limits the detail provided by the results.
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Guidance on how to use the data
The following suggest ideas for how the data in this slide pack can be used and interpreted to
improve GP services:
•
Comparison of a CCG’s results against
the national average or Area Team
average: this allows benchmarking of the
results to identify whether the CCG is
performing well, poorly, or line with others.
The CCG may wish to focus on areas
where it compares less favourably.
•
Analysing trends in a CCG’s results
over time: this provides a sense of the
direction of the CCG’s performance over
time. The CCG may wish to focus on areas
that have seen declines over time.
•
Considering questions where there is a
larger range in responses among
practices or CCGs: this highlights areas
in which greater improvements may be
possible, as some CCGs or practices are
performing significantly better than others.
The CCG may wish to focus on areas with
a larger range in the results.
•
Comparison of practices’ results within
a CCG: this can identify practices within a
CCG that seem to be over-performing or
under-performing compared with others.
The CCG may wish to work with individual
practices: those that are performing
particularly well may be able to highlight
best practice, while those performing less
well may be able to improve their
performance.
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Interpreting the results
•
The number of respondents answering (the
base size) is stated for each question. The
total number of responses is shown at the
bottom of each chart.
•
•
All base sizes shown in this document are
weighted to retain consistency across GPPS
reports, so the actual number of responses
may be higher or lower. To view unweighted
base sizes for all questions reported in this
slide pack, please refer to the Excel reports
on the GPPS website (see the ‘Want to know
more?’ section of this slide pack for details of
where these are located).
•
•
•
Where a result for the ‘Area Team/AT’ is
presented, this refers to the overall score
across NORTH YORKSHIRE AND HUMBER
AREA TEAM.
All comparisons are indicative only.
Differences may not be statistically
significant – particularly when comparing
practices due to low numbers of
responses.
•
*
More than 0.5% but
For guidance on statistical reliability, or for
less than 1%
details of where you can get more information
about the survey, please refer to the end of
this slide pack.
When fewer than 10
patients respond
Trends:
-
2014: refers to the January 2015
publication (fieldwork January to March
2014 and July to September 2014).
-
2013: refers to the December 2013
publication (fieldwork January to March
2013 and July to September 2013).
Maps:
- CCG and practice-level results are also
displayed in maps, with results split
across 5 bands (or ‘quintiles’) in order to
have a fairly even distribution at the
national level of CCGs/practices across
each band.
•
For further information on using the data
please refer to the end of this slide pack.
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In cases where fewer
than 10 people have
answered a question, the
data has been
suppressed and results
will not appear within the
charts. This is to prevent
individuals and their
responses being
identifiable in the data.
100%
Where results do not sum
to 100%, or where
individual responses (e.g.
fairly good; very good) do
not sum to combined
responses
(e.g. very/fairly good) this
is due to rounding.
Overall experience of GP surgeries
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Overall experience of GP surgery
Overall, how would you describe your experience of your GP surgery?
CCG’s results
CCGs’ results over time
84%
6%
86%
4%
85%
2014
Good
4%
Very good
10%
2014
Good
Fairly good
Poor
43%
Neither good nor poor
5%
Fairly poor
2013
Good
41%
Very poor
Poor
2013
Poor
CCG range in AT – % Good
Practice range in CCG – % Good
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
59%
100%
84%
93%
% Good = % Very good + % Fairly good
%Poor = %Very poor + % Fairly poor
Base: All those completing a questionnaire: CCG 2014 (4,415); CCG 2013 (4,746); National (862,261)
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National results
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Overall experience:
how the CCG’s results compare to other CCGs within the Area Team
Overall, how would you describe your experience of your GP surgery?
Percentage of patients saying very/fairly good
Results range from
84%
to
93%
Comparisons are indicative only: differences may not be statistically significant
Base: All those completing a questionnaire: CCG bases range from 1,835 to 5,044
% Good = % Very good + % Fairly good
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Overall experience – how the CCG’s practices compare
Overall, how would you describe your experience of your GP surgery?
Percentage of patients saying very/fairly good
Results range from
59%
to
100%
Comparisons are indicative only:
differences may not be statistically
significant
Base: All those completing a questionnaire: Practice bases range from 22 to 232
% Good = % Very good + % Fairly good
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0%
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Base: All those completing a questionnaire: Practice bases range from 22 to 232
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NEW HALL SURGERY
DR A KUMAR-CHOUDHARY'S
PRACTICE
RIVERSIDE MEDICAL CENTRE
DR G DAVE'S PRACTICE
Area Team
DIADEM MEDICAL PRACTICE
THE NEWLAND GROUP
THE AVENUES MEDICAL CENTRE
DR J VENUGOPAL & PARTNERS
NEW GREEN SURGERY
FAITH HOUSE SURGERY
PRIORY SURGERY
CCG
KINGSWOOD SURGERY
WOLSELEY MEDICAL CENTRE
Area Team
LONGHILL HEALTH CARE CENTRE
CHESTNUT FARM SURGERY
Practices
DR G PALOORAN AND PARTNERS
DR RJ WESTROP & PARTNERS
CLIFTON HOUSE MEDICAL CENTRE
EAST PARK PRACTICE
NAYAR JK
THE BRIDGE GROUP PRACTICE
DR L WITVLIET'S PRACTICE
DR IA GALEA AND PARTNERS
CCG
NORTHPOINT
THE QUAYS
DR GM CHOWDHURY'S PRACTICE
KINGSTON HEALTH (HULL)
STORY ST PRACTICE & WALK IN
CENTRE
ST ANDREWS NEWINGTON
WILBERFORCE SURGERY
KINGSTON MEDICAL GROUP
THE SUTTON MANOR SURGERY
ST ANDREWS NORTHPOINT
ST ANDREWS - BRANSHOLME
DR AK DATTA'S PRACTICE
SYDENHAM GROUP PRACTICE
ST ANDREWS GROUP PRACTICE
MORRILL STREET GROUP PRACTICE
DRS RAUT AND THOUFEEQ
DR AS RAGHUNATH AND PTNRS
TAK AH
DR JAD WEIR & PARTNERS
Overall experience – how the CCG’s practices compare
Overall, how would you describe your experience of your GP surgery?
Percentage of patients saying good
National Average
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
% Good = % Very good + % Fairly good
Overall experience – how the CCG’s practices compare
Overall, how would you describe your experience of your GP surgery?
Practices
CCG
Area Team
National Average
Percentage of patients saying good
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR GS MALCZEWSKI'S PRACTICE
DR KV GOPAL'S PRACTICE
DR NA POULOSE'S PRACTICE
DR AK REJ
DR JC JOSEPH'S PRACTICE
MUSIL J
THE CALVERT PRACTICE
BURNBRAE MEDICAL PRACTICE
MALLIK MK
DR RD YAGNIK'S PRACTICE
THE SPRINGHEAD MEDICAL CENTRE
DR RK AWAN AND PARTNERS
HAXBY ORCHARD PARK SURGERY
DR GT HENDOW'S PRACTICE
0%
COOK BF
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
% Good = % Very good + % Fairly good
Base: All those completing a questionnaire: Practice bases range from 22 to 232
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Access to GP services
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Ease of getting through to GP surgery on the phone
Generally, how easy is it to get through to someone at your GP surgery on the phone?
CCG’s results
CCG’s results over time
71%
26%
2014
71%
26%
2013
Easy
9%
3%
Not easy
72%
Very easy
25%
2014
National results
Easy
Fairly easy
17%
Not very easy
25%
Not at all easy
Haven't tried
Easy
46%
2013
Not easy
Not easy
Practice range in CCG - % Easy
CCG range in AT - % Easy
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
20%
96%
68%
87%
% Easy = % Very easy + % Fairly easy
%Not easy = %Not very easy +% Not at all easy
Base: All those completing a questionnaire: CCG 2014 (4,532); CCG 2013 (4,822); National (877,218)
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0%
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Base: All those completing a questionnaire: Practice bases range from 22 to 239
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RIVERSIDE MEDICAL CENTRE
MALLIK MK
FAITH HOUSE SURGERY
THE BRIDGE GROUP PRACTICE
THE AVENUES MEDICAL CENTRE
Area Team
STORY ST PRACTICE & WALK IN
CENTRE
DR A KUMAR-CHOUDHARY'S
PRACTICE
ST ANDREWS NORTHPOINT
DR RJ WESTROP & PARTNERS
NEW HALL SURGERY
THE SUTTON MANOR SURGERY
CCG
DR L WITVLIET'S PRACTICE
DR J VENUGOPAL & PARTNERS
KINGSTON HEALTH (HULL)
DR JC JOSEPH'S PRACTICE
NEW GREEN SURGERY
Practices
MUSIL J
DR IA GALEA AND PARTNERS
DR RK AWAN AND PARTNERS
Area Team
EAST PARK PRACTICE
THE CALVERT PRACTICE
DRS RAUT AND THOUFEEQ
DR G PALOORAN AND PARTNERS
ST ANDREWS NEWINGTON
DIADEM MEDICAL PRACTICE
WOLSELEY MEDICAL CENTRE
CCG
NORTHPOINT
KINGSTON MEDICAL GROUP
LONGHILL HEALTH CARE CENTRE
WILBERFORCE SURGERY
BURNBRAE MEDICAL PRACTICE
COOK BF
THE NEWLAND GROUP
THE QUAYS
CLIFTON HOUSE MEDICAL CENTRE
DR AS RAGHUNATH AND PTNRS
ST ANDREWS - BRANSHOLME
SYDENHAM GROUP PRACTICE
ST ANDREWS GROUP PRACTICE
MORRILL STREET GROUP PRACTICE
TAK AH
DR JAD WEIR & PARTNERS
Ease of getting through to GP surgery on the phone:
how the CCG’s practices compare
Generally, how easy is it to get through to someone at your GP surgery on the phone?
National Average
100%
Percentage of patients saying it is ‘easy’ to get through to someone on the phone
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
% Easy = % Very easy + % Fairly easy
Ease of getting through to GP surgery on the phone:
how the CCG’s practices compare
Generally, how easy is it to get through to someone at your GP surgery on the phone?
Practices
CCG
Area Team
National Average
Percentage of patients saying it is ‘easy’ to get through to someone on the phone
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR RD YAGNIK'S PRACTICE
DR GS MALCZEWSKI'S PRACTICE
DR NA POULOSE'S PRACTICE
NAYAR JK
DR AK DATTA'S PRACTICE
KINGSWOOD SURGERY
DR AK REJ
DR GM CHOWDHURY'S PRACTICE
HAXBY ORCHARD PARK SURGERY
CHESTNUT FARM SURGERY
DR GT HENDOW'S PRACTICE
DR KV GOPAL'S PRACTICE
DR G DAVE'S PRACTICE
THE SPRINGHEAD MEDICAL CENTRE
0%
PRIORY SURGERY
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire: Practice bases range from 22 to 239
% Easy = % Very easy + % Fairly easy
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Helpfulness of receptionists at GP surgery
How helpful do you find the receptionists at your GP Surgery?
CCG’s results
CCG’s results over time
86%
12%
Helpful
9%
3%
Very helpful
2014
Helpful
Fairly helpful
Not helpful
Not very helpful
11%
Not at all helpful
2013
40%
Helpful
Don't know
Not helpful
2013
Not helpful
CCG range in AT - % Helpful
Practice range in CCG - % Helpful
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
61%
99%
86%
92%
% Helpful = % Very helpful + % Fairly helpful
%Not helpful = % Not very helpful + % Not at all helpful
Base: All those completing a questionnaire: CCG 2014 (4,519); CCG 2013 (4,822); National (876,670)
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87%
2014
46%
87%
11%
National results
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0%
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Base: All those completing a questionnaire: Practice bases range from 22 to 238
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THE CALVERT PRACTICE
MUSIL J
THE NEWLAND GROUP
DR A KUMAR-CHOUDHARY'S
PRACTICE
Area Team
KINGSWOOD SURGERY
DR J VENUGOPAL & PARTNERS
NAYAR JK
DR L WITVLIET'S PRACTICE
THE SPRINGHEAD MEDICAL CENTRE
DR G PALOORAN AND PARTNERS
COOK BF
CCG
KINGSTON MEDICAL GROUP
HAXBY ORCHARD PARK SURGERY
LONGHILL HEALTH CARE CENTRE
BURNBRAE MEDICAL PRACTICE
DR RJ WESTROP & PARTNERS
Practices
Area Team
PRIORY SURGERY
THE AVENUES MEDICAL CENTRE
FAITH HOUSE SURGERY
NORTHPOINT
NEW GREEN SURGERY
ST ANDREWS NEWINGTON
NEW HALL SURGERY
WOLSELEY MEDICAL CENTRE
STORY ST PRACTICE & WALK IN
CENTRE
ST ANDREWS - BRANSHOLME
THE BRIDGE GROUP PRACTICE
DR IA GALEA AND PARTNERS
THE SUTTON MANOR SURGERY
KINGSTON HEALTH (HULL)
CCG
ST ANDREWS NORTHPOINT
WILBERFORCE SURGERY
EAST PARK PRACTICE
DIADEM MEDICAL PRACTICE
CLIFTON HOUSE MEDICAL CENTRE
DRS RAUT AND THOUFEEQ
ST ANDREWS GROUP PRACTICE
SYDENHAM GROUP PRACTICE
MORRILL STREET GROUP PRACTICE
TAK AH
DR AS RAGHUNATH AND PTNRS
DR JAD WEIR & PARTNERS
Helpfulness of receptionists at GP surgery:
how the CCG’s practices compare
How helpful do you find the receptionists at your GP Surgery?
National Average
100%
Percentage of patients saying receptionists at the GP surgery are ‘helpful’
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
% Helpful = % Very helpful + % Fairly helpful
Helpfulness of receptionists at GP surgery:
how the CCG’s practices compare
How helpful do you find the receptionists at your GP Surgery?
Practices
CCG
Area Team
National Average
Percentage of patients saying receptionists at the GP surgery are ‘helpful’
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR NA POULOSE'S PRACTICE
MALLIK MK
DR JC JOSEPH'S PRACTICE
DR G DAVE'S PRACTICE
DR RK AWAN AND PARTNERS
DR KV GOPAL'S PRACTICE
DR AK DATTA'S PRACTICE
DR GS MALCZEWSKI'S PRACTICE
THE QUAYS
CHESTNUT FARM SURGERY
DR GT HENDOW'S PRACTICE
DR AK REJ
RIVERSIDE MEDICAL CENTRE
DR RD YAGNIK'S PRACTICE
0%
DR GM CHOWDHURY'S PRACTICE
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire: Practice bases range from 22 to 238
% Helpful = % Very helpful + % Fairly helpful
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Awareness of online services
As far as you know, which of the following online services does your GP surgery offer?*
100
90
80
70
58%
60
52% 53%
50
CCG
40
30
23%
AT
33%
31%
26%
28%
National
27%
20
8% 7%
10
11%
2% 2% 2%
0
Booking
Ordering repeat
appointments online prescriptions online
Accessing my
medical records
online
None of these
Don't know
Comparisons are indicative only: differences may not be statistically significant
*Results are based on July-September 2014 figures only
Base: All those completing a questionnaire: CCG 2014 (2,115); Area Team (12,474); National (412,686)
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Online service use
And in the past 6 months, which of the following online services have you used at your GP
surgery?*
100
90%
Percentage who have used online service in
past 6 months
90
87%
87%
80
70
60
CCG
50
AT
40
National
30
20
10
5%
7%
6%
8%
10%
10%
*%
*%
*%
0
Booking appointments
online
Ordering repeat
Accessing my medical
prescriptions online records online
None of these
Comparisons are indicative only: differences may not be statistically significant
*Results are based on July-September 2014 figures only
Base: All those completing a questionnaire: CCG 2014 (2,114); Area Team (12,492); National (412,983)
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Making an appointment
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Success in getting an appointment
The last time you wanted to see or speak to a GP or nurse, were you able to get an
appointment to see or speak to someone?
CCG’s results
CCG’s results over time
82%
13%
Yes
Yes
4%
13%
2014
Yes
Yes, but I had to call back
closer to or on the day
No
2013
No
11%
Can't remember
68%
Yes
No
2013
No
Practice range in CCG - % Yes
CCG range in AT - % Yes
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
56%
98%
82%
92%
Base: All those completing a questionnaire: CCG 2014 (4,373); CCG 2013 (4,693); National (852,303)
% Yes = % Yes + % Yes, but I had to call back closer to or on the day
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85%
2014
15%
84%
12%
National results
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0%
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Base: All those completing a questionnaire: Practice bases range from 22 to 224
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DR JC JOSEPH'S PRACTICE
LONGHILL HEALTH CARE CENTRE
FAITH HOUSE SURGERY
COOK BF
Area Team
BURNBRAE MEDICAL PRACTICE
CLIFTON HOUSE MEDICAL CENTRE
DR IA GALEA AND PARTNERS
DR RK AWAN AND PARTNERS
Area Team
DR NA POULOSE'S PRACTICE
DRS RAUT AND THOUFEEQ
CCG
THE AVENUES MEDICAL CENTRE
ST ANDREWS NEWINGTON
PRIORY SURGERY
THE CALVERT PRACTICE
RIVERSIDE MEDICAL CENTRE
Practices
EAST PARK PRACTICE
THE NEWLAND GROUP
WOLSELEY MEDICAL CENTRE
THE BRIDGE GROUP PRACTICE
DR L WITVLIET'S PRACTICE
NEW GREEN SURGERY
THE QUAYS
ST ANDREWS NORTHPOINT
DR A KUMAR-CHOUDHARY'S
PRACTICE
CCG
CHESTNUT FARM SURGERY
DR G PALOORAN AND PARTNERS
NORTHPOINT
DR AS RAGHUNATH AND PTNRS
DR GM CHOWDHURY'S PRACTICE
STORY ST PRACTICE & WALK IN
CENTRE
KINGSTON MEDICAL GROUP
ST ANDREWS GROUP PRACTICE
WILBERFORCE SURGERY
THE SUTTON MANOR SURGERY
KINGSWOOD SURGERY
HAXBY ORCHARD PARK SURGERY
ST ANDREWS - BRANSHOLME
KINGSTON HEALTH (HULL)
TAK AH
SYDENHAM GROUP PRACTICE
MORRILL STREET GROUP PRACTICE
DR JAD WEIR & PARTNERS
Success in getting an appointment:
how the CCG’s practices compare
The last time you wanted to see or speak to a GP or nurse, were you able to get an
appointment to see or speak to someone?
National Average
100%
Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
% Yes = % Yes + % Yes, but I had to call back closer to or on the day
Success in getting an appointment:
how the CCG’s practices compare
The last time you wanted to see or speak to a GP or nurse, were you able to get an
appointment to see or speak to someone?
Practices
CCG
Area Team
National Average
Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR GS MALCZEWSKI'S PRACTICE
MALLIK MK
DR AK REJ
MUSIL J
DR RD YAGNIK'S PRACTICE
NAYAR JK
DR AK DATTA'S PRACTICE
THE SPRINGHEAD MEDICAL CENTRE
DR KV GOPAL'S PRACTICE
DR RJ WESTROP & PARTNERS
NEW HALL SURGERY
DR G DAVE'S PRACTICE
DR J VENUGOPAL & PARTNERS
DR GT HENDOW'S PRACTICE
0%
DIADEM MEDICAL PRACTICE
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire: Practice bases range from 22 to 224
% Yes = % Yes + % Yes, but I had to call back closer to or on the day
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Convenience of appointment
How convenient was the appointment you were able to get?
CCG’s results
CCG’s results over time
93%
7%
2014
6%
Convenient
2014
Not convenient
48%
44%
93%
7%
Very convenient
92%
Fairly convenient
Convenient
Not very convenient
8%
Not at all convenient
2013
Convenient
Not convenient
2013
Not convenient
Practice range in CCG - % Convenient
CCG range in AT - % Convenient
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
82%
100%
92%
95%
% Convenient = % Very convenient + % Fairly convenient
%Not convenient = % Not very convenient + Not at all convenient
Base: All those completing a questionnaire: CCG 2014 (3,557); CCG 2013 (3,913); National (719,618)
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National results
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0%
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Base: All those who got an appointment: Practice bases range from 18 to 202
28
THE CALVERT PRACTICE
ST ANDREWS NORTHPOINT
DR L WITVLIET'S PRACTICE
DR AK REJ
STORY ST PRACTICE & WALK IN
CENTRE
Area Team
EAST PARK PRACTICE
NAYAR JK
NEW GREEN SURGERY
DR RJ WESTROP & PARTNERS
WOLSELEY MEDICAL CENTRE
DR A KUMAR-CHOUDHARY'S
PRACTICE
CCG
DR G PALOORAN AND PARTNERS
COOK BF
BURNBRAE MEDICAL PRACTICE
THE AVENUES MEDICAL CENTRE
FAITH HOUSE SURGERY
Practices
DR G DAVE'S PRACTICE
DR AK DATTA'S PRACTICE
THE SUTTON MANOR SURGERY
KINGSTON HEALTH (HULL)
Area Team
CCG
MALLIK MK
PRIORY SURGERY
RIVERSIDE MEDICAL CENTRE
DR IA GALEA AND PARTNERS
THE QUAYS
HAXBY ORCHARD PARK SURGERY
SYDENHAM GROUP PRACTICE
ST ANDREWS GROUP PRACTICE
ST ANDREWS NEWINGTON
MUSIL J
THE NEWLAND GROUP
WILBERFORCE SURGERY
KINGSTON MEDICAL GROUP
KINGSWOOD SURGERY
MORRILL STREET GROUP PRACTICE
CHESTNUT FARM SURGERY
CLIFTON HOUSE MEDICAL CENTRE
DR AS RAGHUNATH AND PTNRS
DR JAD WEIR & PARTNERS
DRS RAUT AND THOUFEEQ
ST ANDREWS - BRANSHOLME
TAK AH
Convenience of appointments:
how the CCG’s practices compare
How convenient was the appointment you were able to get?
National Average
100%
Percentage of patients saying their appointment was ‘convenient’
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
% Convenient = % Very convenient+ % Fairly convenient
Convenience of appointments:
how the CCG’s practices compare
How convenient was the appointment you were able to get?
Practices
CCG
Area Team
National Average
Percentage of patients saying their appointment was ‘convenient’
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR KV GOPAL'S PRACTICE
DR NA POULOSE'S PRACTICE
DR GS MALCZEWSKI'S PRACTICE
DR JC JOSEPH'S PRACTICE
DR RK AWAN AND PARTNERS
DR GM CHOWDHURY'S PRACTICE
THE SPRINGHEAD MEDICAL CENTRE
DIADEM MEDICAL PRACTICE
THE BRIDGE GROUP PRACTICE
LONGHILL HEALTH CARE CENTRE
DR GT HENDOW'S PRACTICE
NEW HALL SURGERY
NORTHPOINT
DR J VENUGOPAL & PARTNERS
0%
DR RD YAGNIK'S PRACTICE
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those who got an appointment: Practice bases range from 18 to 202
% Convenient = % Very convenient+ % Fairly convenient
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What patients do when they are unable to get appointment / are
offered an inconvenient appointment
All those who were not able to get an appointment or were
offered an inconvenient appointment
What did you do on that occasion?
CCG
Area Team
National
37% 37%
33%
23%
22%
19%
17%
15%
13%
11%
6%
3%
Went to the
appointment I was
offered
Got an appointment
for a different day
13%
12%
10%
7%
5%
4%
Had a consultation
over the phone
14%
3% 3%
Went to A&E/ a walkin centre
Saw a pharmacist
Decided to contact Didn’t see or speak to
my sugery another
anyone
time
Comparisons are indicative only: differences may not be statistically significant
Base: All those who were not able to get an appointment or were offered an inconvenient appointment: CCG 2014 (820); Area Team (3,803); National (145,450)
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Overall experience of making an appointment
Overall, how would you describe your experience of making an appointment?
CCG’s results
CCG’s results over time
73%
13%
2014
8%
Good
5%
74%
Very good
Fairly good
34%
2014
National results
Good
14%
Neither good nor poor
Poor
Fairly poor
76%
11%
Good
39%
Poor
2013
Poor
Practice range in CCG - % Good
CCG range in AT - % Good
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
30%
100%
72%
88%
% Good = % Very good + % Fairly good
%Poor = % Fairly poor + % Very poor
Base: All those completing a questionnaire: CCG 2014 (4,369); CCG 2013 (4,657); National (846,780)
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12%
Very poor
2013
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0%
© Ipsos MORI
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Base: All those who got an appointment: Practice bases range from 21 to 226
32
STORY ST PRACTICE & WALK IN
CENTRE
DR RJ WESTROP & PARTNERS
PRIORY SURGERY
DR JC JOSEPH'S PRACTICE
Area Team
DR G PALOORAN AND PARTNERS
NEW GREEN SURGERY
DIADEM MEDICAL PRACTICE
WOLSELEY MEDICAL CENTRE
THE CALVERT PRACTICE
FAITH HOUSE SURGERY
COOK BF
CCG
DR IA GALEA AND PARTNERS
DR RK AWAN AND PARTNERS
EAST PARK PRACTICE
DR L WITVLIET'S PRACTICE
BURNBRAE MEDICAL PRACTICE
Practices
LONGHILL HEALTH CARE CENTRE
CHESTNUT FARM SURGERY
ST ANDREWS NEWINGTON
Area Team
DR J VENUGOPAL & PARTNERS
DR GM CHOWDHURY'S PRACTICE
THE QUAYS
THE AVENUES MEDICAL CENTRE
CCG
NORTHPOINT
CLIFTON HOUSE MEDICAL CENTRE
DRS RAUT AND THOUFEEQ
KINGSWOOD SURGERY
THE NEWLAND GROUP
KINGSTON HEALTH (HULL)
HAXBY ORCHARD PARK SURGERY
ST ANDREWS NORTHPOINT
MUSIL J
WILBERFORCE SURGERY
THE SUTTON MANOR SURGERY
SYDENHAM GROUP PRACTICE
KINGSTON MEDICAL GROUP
DR AS RAGHUNATH AND PTNRS
ST ANDREWS GROUP PRACTICE
ST ANDREWS - BRANSHOLME
TAK AH
MORRILL STREET GROUP PRACTICE
DR JAD WEIR & PARTNERS
Overall experience of making an appointment:
how the CCG’s practices compare
Overall, how would you describe your experience of making an appointment?
National Average
Percentage of patients saying they had a ‘good’ experience of making an appointment
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
% Good = % Very good + % Fairly good
Overall experience of making an appointment:
how the CCG’s practices compare
Overall, how would you describe your experience of making an appointment?
Practices
CCG
Area Team
National Average
Percentage of patients saying they had a ‘good’ experience of making an appointment
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR GS MALCZEWSKI'S PRACTICE
THE SPRINGHEAD MEDICAL CENTRE
DR AK REJ
DR GT HENDOW'S PRACTICE
DR RD YAGNIK'S PRACTICE
DR AK DATTA'S PRACTICE
DR NA POULOSE'S PRACTICE
MALLIK MK
DR KV GOPAL'S PRACTICE
NAYAR JK
NEW HALL SURGERY
THE BRIDGE GROUP PRACTICE
DR A KUMAR-CHOUDHARY'S
PRACTICE
RIVERSIDE MEDICAL CENTRE
0%
DR G DAVE'S PRACTICE
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those who got an appointment: Practice bases range from 21 to 226
% Good = % Very good + % Fairly good
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Waiting times at the GP surgery
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Waiting times at the GP surgery
How do you feel about how long you normally have to wait to be seen?
CCG’s results
CCG’s results over time
63%
29%
2014
I don't normally have to wait
too long
8%
Don’t wait too long
8%
I have to wait a bit too long
2014
Wait too long
No opinion/doesn't apply
2013
Don’t wait too long
Don’t wait too long
35%
Wait too long
2013
Wait too long
Practice range in CCG – % Don’t wait too long
CCG range in Area Team – % Don’t wait too long
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
37%
91%
60%
67%
% wait too long= % I have to wait a bit too long + % I have to wait far too long
Base: All those completing a questionnaire: CCG 2014 (4,380); CCG 2013 (4,698); National (851,465)
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58%
I have to wait far too long
21%
63%
64%
29%
National results
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0%
© Ipsos MORI
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Base: All those who got an appointment: Practice bases range from 22 to 228
36
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
KINGSTON HEALTH (HULL)
DR RK AWAN AND PARTNERS
EAST PARK PRACTICE
COOK BF
Area Team
THE BRIDGE GROUP PRACTICE
FAITH HOUSE SURGERY
DR RD YAGNIK'S PRACTICE
THE AVENUES MEDICAL CENTRE
HAXBY ORCHARD PARK SURGERY
KINGSWOOD SURGERY
DR JC JOSEPH'S PRACTICE
CCG
DR RJ WESTROP & PARTNERS
THE CALVERT PRACTICE
DR J VENUGOPAL & PARTNERS
NORTHPOINT
DR IA GALEA AND PARTNERS
Practices
DIADEM MEDICAL PRACTICE
WOLSELEY MEDICAL CENTRE
DR G PALOORAN AND PARTNERS
NEW HALL SURGERY
STORY ST PRACTICE & WALK IN
CENTRE
Area Team
CCG
ST ANDREWS NEWINGTON
THE QUAYS
NAYAR JK
MORRILL STREET GROUP PRACTICE
SYDENHAM GROUP PRACTICE
DR AS RAGHUNATH AND PTNRS
MUSIL J
WILBERFORCE SURGERY
KINGSTON MEDICAL GROUP
CLIFTON HOUSE MEDICAL CENTRE
THE SUTTON MANOR SURGERY
RIVERSIDE MEDICAL CENTRE
ST ANDREWS NORTHPOINT
LONGHILL HEALTH CARE CENTRE
DR GM CHOWDHURY'S PRACTICE
ST ANDREWS - BRANSHOLME
THE NEWLAND GROUP
TAK AH
DR JAD WEIR & PARTNERS
DRS RAUT AND THOUFEEQ
ST ANDREWS GROUP PRACTICE
Waiting times at the GP surgery:
how the CCG’s practices compare
How do you feel about how long you normally have to wait to be seen?
National Average
Percentage of patients saying they ‘don’t normally have to wait too long’
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Waiting times at the GP surgery:
how the CCG’s practices compare
How do you feel about how long you normally have to wait to be seen?
Practices
CCG
Area Team
National Average
Percentage of patients saying they ‘don’t normally have to wait too long’
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR GT HENDOW'S PRACTICE
DR GS MALCZEWSKI'S PRACTICE
DR G DAVE'S PRACTICE
DR AK DATTA'S PRACTICE
DR AK REJ
MALLIK MK
DR A KUMAR-CHOUDHARY'S
PRACTICE
THE SPRINGHEAD MEDICAL CENTRE
PRIORY SURGERY
DR KV GOPAL'S PRACTICE
DR NA POULOSE'S PRACTICE
DR L WITVLIET'S PRACTICE
BURNBRAE MEDICAL PRACTICE
CHESTNUT FARM SURGERY
0%
NEW GREEN SURGERY
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those who got an appointment: Practice bases range from 22 to 228
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Perceptions of care at patients’
last GP appointment
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Perceptions of care at last GP appointment
The last time you saw or spoke to a GP from your GP surgery, how good was that GP at
each of the following? *
CCG’s results
Very poor
Poor
Neither good nor poor
Good
Very good
National results
% Poor
4%
4%
3%
5%
4%
CCG results
% Poor
5%
5%
4%
6%
6%
3%
10%
3%
9%
3%
13%
4%
15%
4%
12%
38%
37%
38%
47%
48%
45%
39%
40%
Very poor
37%
46%
Very good
Giving you enough time
Listening to you
Explaining tests and
treatments
*Those who say ‘Does not apply’ have been excluded from these results.
Involving you in
decisions about your
care
Base: All those completing a questionnaire: CCG 2014 (4,365; 4,357; 4,189; 4,051; 4,285); National (844,301; 843,176; 809,329; 781,304; 830,578)
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Treating you with care
and concern
% Poor = % Very poor + % Poor
Confidence and trust in the GP
Did you have confidence and trust in the GP you saw or spoke to?
CCG’s results over time
90%
83%
15%
7%
CCG’s results
2014
7%
Yes
4%
Yes, to some extent
2014
No
31%
Yes
No, not at all
5%
Don't know/Can't say
2013
Yes
No
2013
No
Practice range in CCG - % Yes
CCG range in AT - % Yes
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
77%
99%
90%
96%
Base: All those completing a questionnaire: CCG 2014 (4,420); CCG 2013 (4,707); National (856,489)
%Yes = % Yes, definitely + %Yes, to some extent
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92%
Yes, definitely
59%
91%
84%
5%
14%
National results
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0%
© Ipsos MORI
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Base: All those who got an appointment: Practice bases range from 22 to 228
41
DR NA POULOSE'S PRACTICE
DR J VENUGOPAL & PARTNERS
THE SPRINGHEAD MEDICAL CENTRE
CLIFTON HOUSE MEDICAL CENTRE
Area Team
DR A KUMAR-CHOUDHARY'S
PRACTICE
HAXBY ORCHARD PARK SURGERY
DR GT HENDOW'S PRACTICE
DR RD YAGNIK'S PRACTICE
NEW GREEN SURGERY
NEW HALL SURGERY
Area Team
CCG
DR L WITVLIET'S PRACTICE
DR RJ WESTROP & PARTNERS
CHESTNUT FARM SURGERY
DR G PALOORAN AND PARTNERS
DR AK DATTA'S PRACTICE
Practices
DIADEM MEDICAL PRACTICE
MORRILL STREET GROUP PRACTICE
CCG
LONGHILL HEALTH CARE CENTRE
NAYAR JK
DR IA GALEA AND PARTNERS
THE SUTTON MANOR SURGERY
RIVERSIDE MEDICAL CENTRE
EAST PARK PRACTICE
THE BRIDGE GROUP PRACTICE
DR AS RAGHUNATH AND PTNRS
ST ANDREWS NEWINGTON
THE NEWLAND GROUP
WILBERFORCE SURGERY
KINGSTON MEDICAL GROUP
KINGSWOOD SURGERY
DRS RAUT AND THOUFEEQ
WOLSELEY MEDICAL CENTRE
KINGSTON HEALTH (HULL)
THE QUAYS
ST ANDREWS - BRANSHOLME
DR GM CHOWDHURY'S PRACTICE
ST ANDREWS GROUP PRACTICE
NORTHPOINT
TAK AH
SYDENHAM GROUP PRACTICE
DR JAD WEIR & PARTNERS
STORY ST PRACTICE & WALK IN
CENTRE
Confidence and trust in the GP:
how the CCG’s practices compare
Did you have confidence and trust in the GP you saw or spoke to?
National Average
Percentage of patients saying they have trust and confidence in their GP
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Yes = % Yes, definitely + %Yes, to some extent
Confidence and trust in the GP:
how the CCG’s practices compare
Did you have confidence and trust in the GP you saw or spoke to?
Practices
CCG
Area Team
National Average
Percentage of patients saying they have trust and confidence in their GP
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR JC JOSEPH'S PRACTICE
DR GS MALCZEWSKI'S PRACTICE
PRIORY SURGERY
THE CALVERT PRACTICE
DR G DAVE'S PRACTICE
BURNBRAE MEDICAL PRACTICE
DR AK REJ
FAITH HOUSE SURGERY
COOK BF
MALLIK MK
DR RK AWAN AND PARTNERS
ST ANDREWS NORTHPOINT
MUSIL J
THE AVENUES MEDICAL CENTRE
0%
DR KV GOPAL'S PRACTICE
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Yes = % Yes, definitely + %Yes, to some extent
Base: All those who got an appointment: Practice bases range from 22 to 228
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Perceptions of care at patients’ last
nurse appointment
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Perceptions of care at last nurse appointment
The last time you saw or spoke to a nurse from your GP surgery, how good was that nurse
at each of the following?*
CCG’s results
Very poor
Poor
Neither good nor poor
Good
Very good
National results
% Poor
2%
2%
2%
3%
2%
CCG results
% Poor
1%
2%
2%
2%
2%
5%
6%
8%
11%
6%
36%
36%
36%
57%
55%
57%
37%
49%
Very poor
37%
55%
Very good
Giving you enough time
Listening to you
Explaining tests and
treatments
*Those who say ‘Does not apply’ have been excluded from these results.
Involving you in
decisions about your
care
Base: All those completing a questionnaire: CCG 2014 (3,905; 3,878; 3,842; 3,530; 3,839); National (735,898; 729,509; 710,093; 652,059; 720,662)
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Treating you with care
and concern
% Poor = % Very poor + % Poor
Confidence and trust in the nurse
Did you have confidence and trust in the nurse you saw or spoke to?
CCG’s results
CCG’s results over time
87%
2%
2014
88%
2%
2013
11%
86%
Yes, definitely
Yes
Yes, to some extent
2014
Yes
21%
No
No, not at all
66%
Don't know/Can't say
Yes
3%
No
2013
No
Practice range in CCG - % Yes
CCG range in AT - % Yes
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
66%
99%
87%
92%
Base: All those completing a questionnaire: CCG 2014 (4,306); CCG 2013 (4,555); National (824,016)
%Yes = % Yes, definitely + % Yes, to some extent
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National results
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0%
© Ipsos MORI
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Base: All those who got an appointment: Practice bases range from 20 to 225
46
DR GS MALCZEWSKI'S PRACTICE
MORRILL STREET GROUP PRACTICE
THE QUAYS
DR NA POULOSE'S PRACTICE
Area Team
DR JC JOSEPH'S PRACTICE
BURNBRAE MEDICAL PRACTICE
WOLSELEY MEDICAL CENTRE
DR A KUMAR-CHOUDHARY'S
PRACTICE
PRIORY SURGERY
RIVERSIDE MEDICAL CENTRE
CHESTNUT FARM SURGERY
CCG
DR G PALOORAN AND PARTNERS
THE SPRINGHEAD MEDICAL CENTRE
DIADEM MEDICAL PRACTICE
Area Team
DR AS RAGHUNATH AND PTNRS
Practices
EAST PARK PRACTICE
ST ANDREWS - BRANSHOLME
NAYAR JK
DR L WITVLIET'S PRACTICE
THE SUTTON MANOR SURGERY
KINGSTON HEALTH (HULL)
CCG
KINGSWOOD SURGERY
DR GT HENDOW'S PRACTICE
DR AK DATTA'S PRACTICE
DR GM CHOWDHURY'S PRACTICE
KINGSTON MEDICAL GROUP
WILBERFORCE SURGERY
NORTHPOINT
TAK AH
DRS RAUT AND THOUFEEQ
MUSIL J
NEW HALL SURGERY
LONGHILL HEALTH CARE CENTRE
SYDENHAM GROUP PRACTICE
FAITH HOUSE SURGERY
DR RJ WESTROP & PARTNERS
CLIFTON HOUSE MEDICAL CENTRE
DR JAD WEIR & PARTNERS
STORY ST PRACTICE & WALK IN
CENTRE
THE NEWLAND GROUP
ST ANDREWS GROUP PRACTICE
MALLIK MK
Confidence and trust in the nurse:
how the CCG’s practices compare
Did you have confidence and trust in the nurse you saw or spoke to?
National Average
Percentage of patients saying they have trust and confidence in their nurse
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Yes = % Yes, definitely + % Yes, to some extent
Confidence and trust in the nurse:
how the CCG’s practices compare
Did you have confidence and trust in the nurse you saw or spoke to?
Practices
CCG
Area Team
National Average
Percentage of patients saying they have trust and confidence in their nurse
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR G DAVE'S PRACTICE
THE AVENUES MEDICAL CENTRE
DR KV GOPAL'S PRACTICE
DR RD YAGNIK'S PRACTICE
HAXBY ORCHARD PARK SURGERY
THE CALVERT PRACTICE
COOK BF
DR RK AWAN AND PARTNERS
DR AK REJ
ST ANDREWS NEWINGTON
THE BRIDGE GROUP PRACTICE
DR IA GALEA AND PARTNERS
NEW GREEN SURGERY
DR J VENUGOPAL & PARTNERS
0%
ST ANDREWS NORTHPOINT
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Yes = % Yes, definitely + % Yes, to some extent
Base: All those who got an appointment: Practice bases range from 20 to 225
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Satisfaction with the
practice’s opening hours
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Satisfaction with opening hours
How satisfied are you with the hours that your GP surgery is open?
CCG’s results
CCG’s results over time
79%
7%
National results
76%
Very satisfied
2014
5%
Satisfied
4%
Fairly satisfied
9%
2014
Satisfied
42%
Dissatisfied
Neither satisfied nor
dissatisfied
Fairly dissatisfied
82%
6%
2013
37%
Very dissatisfied
2013
I'm not sure when my GP
surgery is open
Dissatisfied
Practice range in CCG - % Satisfied
Dissatisfied
CCG range in AT - % Satisfied
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
48%
94%
75%
84%
% Satisfied = % Very satisfied + % Fairly satisfied
% Dissatisfied = % Very dissatisfied + % Fairly dissatisfied
Base: All those completing a questionnaire: CCG 2014 (4,422); CCG 2013 (4,748); National (863,573)
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10%
Satisfied
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0%
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Base: All those who got an appointment: Practice bases range from 22 to 233
50
NEW GREEN SURGERY
WOLSELEY MEDICAL CENTRE
KINGSTON MEDICAL GROUP
THE QUAYS
Area Team
DR KV GOPAL'S PRACTICE
DR GT HENDOW'S PRACTICE
NAYAR JK
DR L WITVLIET'S PRACTICE
DIADEM MEDICAL PRACTICE
DR RJ WESTROP & PARTNERS
RIVERSIDE MEDICAL CENTRE
CCG
NEW HALL SURGERY
DR NA POULOSE'S PRACTICE
COOK BF
THE BRIDGE GROUP PRACTICE
DR RD YAGNIK'S PRACTICE
Practices
THE NEWLAND GROUP
WILBERFORCE SURGERY
DR G PALOORAN AND PARTNERS
DR J VENUGOPAL & PARTNERS
MUSIL J
LONGHILL HEALTH CARE CENTRE
MALLIK MK
ST ANDREWS NEWINGTON
THE AVENUES MEDICAL CENTRE
ST ANDREWS GROUP PRACTICE
CCG
Area Team
DRS RAUT AND THOUFEEQ
SYDENHAM GROUP PRACTICE
DR IA GALEA AND PARTNERS
ST ANDREWS NORTHPOINT
DR AK DATTA'S PRACTICE
CLIFTON HOUSE MEDICAL CENTRE
ST ANDREWS - BRANSHOLME
BURNBRAE MEDICAL PRACTICE
CHESTNUT FARM SURGERY
THE SUTTON MANOR SURGERY
DR GM CHOWDHURY'S PRACTICE
KINGSTON HEALTH (HULL)
TAK AH
DR AS RAGHUNATH AND PTNRS
MORRILL STREET GROUP PRACTICE
DR JAD WEIR & PARTNERS
Satisfaction with opening hours:
how the CCG’s practices compare
How satisfied are you with the hours that your GP surgery is open?
National Average
100%
Percentage of patients saying they are ‘satisfied’ with the hours their GP surgery is open
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
% Satisfied = % Very satisfied + % Fairly satisfied
Satisfaction with opening hours:
how the CCG’s practices compare
How satisfied are you with the hours that your GP surgery is open?
Practices
CCG
Area Team
National Average
Percentage of patients saying they are ‘satisfied’ with the hours their GP surgery is open
100%
90%
80%
70%
60%
50%
40%
30%
20%
HAXBY ORCHARD PARK SURGERY
DR GS MALCZEWSKI'S PRACTICE
EAST PARK PRACTICE
THE SPRINGHEAD MEDICAL CENTRE
PRIORY SURGERY
STORY ST PRACTICE & WALK IN
CENTRE
DR JC JOSEPH'S PRACTICE
DR G DAVE'S PRACTICE
DR AK REJ
FAITH HOUSE SURGERY
KINGSWOOD SURGERY
DR RK AWAN AND PARTNERS
NORTHPOINT
DR A KUMAR-CHOUDHARY'S
PRACTICE
0%
THE CALVERT PRACTICE
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those who got an appointment: Practice bases range from 22 to 233
% Satisfied = % Very satisfied + % Fairly satisfied
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Out-of-hours GP services
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Use of out-of-hours GP services
CCG’s results
Do you know how
to contact an outof-hours GP
service when the
surgery is
closed?
How easy was it
to contact the outof-hours GP by
telephone?
Yes
No
Base: all those
completing a
questionnaire
(4,436)
It was about right
5%
24%
Base: all
answering who
tried to call OOH
GP service in past
6 months (658)
It took too long
71%
Don't
know/Doesn't
apply
Base: all
answering who
tried to call OOH
GP service in past
6 months (658)
Did you have
confidence and
trust in the out-ofhours clinician
you saw or spoke
to?
Base: all
answering who
tried to call OOH
GP service in past
6 months (653)
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5%
Fairly easy
13%
43%
43%
57%
How do you feel
about how quickly
you received care
from the out-ofhours GP
service?
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Not very easy
Not at all easy
38%
Don't know/didn't
make contact
Yes, definitely
4%
12%
45%
Yes, to some
extent
No, not at all
40%
Don't
know/Can't say
Overall experience of out-of-hours GP service
Overall, how would you describe your experience of out-of-hours GP services?
CCG’s results
CCG’s results over time
75%
11%
2014
6%
Good
5%
14%
2014
National results
68%
Very good
Fairly good
37%
Good
Neither good nor poor
Poor
Fairly poor
78%
11%
38%
Good
Poor
2013
Poor
Practice range in CCG - % Good
CCG range in AT - % Good
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
49%
94%
61%
84%
% Good = % Very good + % Fairly good
% Poor = % Fairly poor + % Very poor
Base: All those completing a questionnaire: CCG 2014 (657); CCG 2013 (634); National (112,904)
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16%
Very poor
2013
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Statistical reliability
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Statistical reliability
Participants in a survey such as GPPS represent only a sample of the total population of interest – this means we cannot be certain that the results of
a question are exactly the same as if everybody within that population had taken part (“true values”). However, we can predict the variation between
the results of a question and the true value by using the size of the sample on which results are based and the number of times a particular answer is
given. The confidence with which we make this prediction is usually chosen to be 95% – that is, the chances are 95 in 100 that the true value will fall
within a specified range (the “95% confidence interval”).
The table below gives examples of what the confidence intervals look like for an ‘average’ practice, CCG or Area Team, as well as the confidence
intervals at the national level.
An example of confidence intervals (at national, Area Team, CCG and practice-level) based on the average number of responses to
the question “Overall, how would you describe your experience of your GP surgery?”
Approximate confidence intervals for percentages at or near
these levels
Average sample size on
which results are based
Level 1:
Level 2:
Level 3:
10% or 90%
30% or 70%
50%
+/-
+/-
+/-
National
862,261
0.09
0.13
0.15
Area Team
34,490
0.44
0.67
0.73
CCG
4,087
1.25
1.91
2.08
Practice
108
6.90
10.16
11.04
For example, taking a CCG where 4,000 people responded and where 30% give a particular answer, there is a 95% likelihood that the true value
(which would have been obtained if the whole population had been interviewed) will fall within the range of +/-1.91 percentage points from that
question’s result (i.e. between 28.09% and 31.91%).
When results are compared between separate groups within a sample, the difference may be “real” or it may occur by chance (because not everyone
in the population has been interviewed). Confidence intervals will be wider when comparing groups, especially where there are small numbers e.g.
practices where 100 patients or fewer responded to a question. These findings should be regarded as indicative rather than robust.
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Want to know more?
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Further background information about the survey
•
Each wave of the survey is sent to c.1.3 million adult patients who are registered with
a GP practice.
•
Respondents are sent a postal questionnaire, also with the option of completing the
survey online or via telephone.
•
Results are available every six months for every practice in the UK and date back
to 2007, allowing meaningful comparisons of patients’ experiences.
•
For more information about the survey please visit https://gp-patient.co.uk/.
•
The overall response rate to the survey is 33%, based on 881,183 completed surveys.
•
881,183
Weights have been applied to adjust the data to account for potential age and gender
differences between the profile of all eligible patients in a practice and the patients who
actually complete a questionnaire. Since the first wave of the 2011-2012 survey the
weighting also takes into account neighbourhood statistics, such as levels of deprivation,
in order to further improve the reliability of the findings.
Completed surveys
in 2014
1.3m
Surveys sent per wave
to adults registered
with an English GP
practice
33%
National response
rate
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Where to go to do further analysis …
•
For reports which show the National results broken down by Area Team, CCG and Practice, go to
https://gp-patient.co.uk/surveys-and-reports - you can also see previous years’ results here.
•
To analyse the survey data for a specific respondent group (e.g. by age), go to
http://results.gp-patient.co.uk/report/1/rt1_profiles.aspx
•
To break down the survey results by survey question as well as by respondent demographics, go to
http://results.gp-patient.co.uk/report/6/rt3_result.aspx
•
To look at trends in responses and study the survey data by different respondent groups, go to http://results.gppatient.co.uk/report/12/rt1_profiles.aspx
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For further information about the GP Patient Survey, please
get in touch with the GPPS team at Ipsos MORI at
GPPatientSurvey_Enquiry@ipsos.com
We would be interested to hear any feedback you have on
this slide pack, so we can make improvements for the next
publication (July 2015).
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