C H A P T E R 4
H U M A N R E L A T I O N S

Procrastination Help With Ellen DeGeneres - YouTube

Here’s the Situation
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As a new manager, you’re overwhelmed with the amount of things you’ve got to keep track of, i.e., business meetings, events, company picnic, evaluations, deadlines from upper management.
You’ve always kept a calendar, but it just seems that you can’t keep up with all of the many tasks you’ve got to do.
You’ve decided to brainstorm suggestions with a colleague and come up with some viable systems that might work.
What did you come up with?

Self Assessment
 On Page 100, you are to do a self-assessment regarding Time Management Techniques.
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 When you are done, we will discuss. You have 10 minutes.

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Time log: a daily diary that tracks activities and enables one to determine how time is utilized.
Questions to use in analyzing your time logs
 How do you spend most of your time?
 Identify areas where you are spending too much time.
 How much time is controlled by our boss, your employees, others? How can you gain more control of your time?
 Identify areas where you are not spending enough time.
 Look for crisis situations. How can they be eliminated?
 Identify major interruptions. How can you eliminate them?
 Identify tasks you are performing that you need not be doing or that can be delegated.
* See Blackboard for Details
 Look for patterns, habits, tendencies.
How can you change them to your advantage?
 Determine how you can manage your time more efficiently.

SO WHY AREN’T I GETTING BETTER GRADES????

Priority: the preference given to one activity over another.
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Priority determination questions
Do I need to be personally involved?
Is the task my responsibility or will it affect the performance or finances of my department?
Is quick action needed?

Prioritizing To-Do Lists
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 On Page 95, you are to complete the Prioritizing To-
Do List Activities.
 When you are done, we will discuss. You have 7 minutes.

Time Management System
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Four major parts
1. Priorities
2.Objectives
3.Plans
4.Schedules
Time management steps
Step 1. Plan each week
Step 2.Schedule each week
Step 3.Schedule each day
Note: The simpler the system – The better!

Tools

Checklist Pads

Unique Checklists for Listmakers

Critical Incident Diary
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A Critical Incident Diary (CID) should be kept at all times by employees, no matter what their station or position in the company.
From a legal standpoint, a CID is your key to documentation!!!
Benefits:
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Any disputed actions or inactions taken during a day
Consistent reporting
CYA of information
 Things to keep:
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Daily work schedule
Phone calls
Important meetings
Discussions/Conversations
TIMES

HORDING… and it’s effects on relationships….

Relationships become Impaired!
http://www.youtube.com/watch?v=GCfpT5oB6Fk

Causes???
http://www.mayoclinic.com/health/hoarding/DS00966/DSECTION=causes

HORDING REALITIES…

WHEN THINGS GET IN THE WAY…
Check List:
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Does this item serve me or am I serving it?
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Does it have a purpose? Is it personal, i.e., a photo?
Do I have more than one of this item?
Do I keep moving this item around the room?
What is required of me to have it? Space? Freedom?
When was the last time I used this item ? 6 months? 1 year?
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Do I see a use for it in the future? When? Where?
If I discarded this item, will I miss it ? Why or why not?
Could I give this item to Goodwill? Charities? Etc. If no, why not?
Can someone else that I know, use this item?
Why am I still hanging on to this ???
Given 6 months from now, could I let this go?

Career Stages
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The 20s —Getting started.
The 30s —Develop management expertise
The 40s and 50s —
Potential has become clear.
The 60s and 70s —
Preparation for retirement .

E-Mail Etiquette
When responding to E-mail:
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Keep your response short if at all possible.
Make sure you re-read your response , looking for grammar, spelling, etc.
Make sure that the reader would be able to understand exactly what you’re written. Clarity is key !
Never “flame” anyone! If you can’t say something nice, for goodness sake, don’t write it!!!
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Make sure your e-mail reflects who you are. Don’t have an e-mail that would be embarrassing to read!
Your e-mail address should be professional!

WHEN DOES SPELLING COUNT?

You can tell a lot about someone…

Grammar AND Punctuation!

Career Planning and Development
Career planning: the process of setting career objectives and determining how to accomplish them.
Career development: the process of gaining skill, experience, and education to achieve career objectives. You must take responsibility for your career, and develop a career plan.
Career Planning Model:
Step 1. Self-assessment
Step 2. Career preferences and exploration
Step 3. Set objectives
Step 4. Develop a plan
Step 5. Control

Getting a Job
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Develop a realistic career plan.
Resume and cover letter
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Neat, no errors or mistakes
Single page letter and resume unless you have extensive experience.
Structure depends on you experience.
Good eye appeal.
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Research
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Where to send the resume.
Use personal contacts (networking).
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Interview
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Dress appropriately.
Be a few minutes early.
Answer questions fully and with consideration.
Thank the interviewer for the opportunity to discuss your qualifications.

Getting Raises and Promotions
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Be a top performer at your present job.
Finish assignments early.
Volunteer for extra assignments.
Keep up with the latest technology.
Develop good human relations with important people in the organization.
Know when to approach your boss.
Be polite. Say thank you both verbally and in writing.
Never say anything negative about anyone.
Be approachable.
Make effective presentations. Get training in public speaking, if necessary.

Career Paths
Career path: a sequence of job assignments that lead to more responsibility, with raises and promotions.
 Keep a critical incident file about your contributions and achievements.
 Ask for a raise or promotion during the performance appraisal process.
 To keep on your career path,
Job shock: occurs when the employee’s expectations are not met.