javhasan@yahoo.com
Ext: 0568783518
Bin Juma 3 Flat # 305 Alnahda 1 Deira Dubai UAE.
Jawad Hassan Malik
Nationality: British (currently residing in Dubai )
PROFILE AND AIMS
A highly motivated, outgoing and creative individual with over 10 years of experience in management within different
business functions including marketing, human resources and organizational development from United Kingdom.
Commercially driven, possessing strong team and leadership skills. Able to multi-task and work under pressure to meet
tight deadlines. Track record in supporting organizations to meet business strategic and operational objectives. Driven by
challenge and ambition, excellent interpersonal and communication skills with the ability to operate effectively at all levels
and across all disciplines. An out of box thinker that takes responsibility seriously and has experience in the voluntary,
private and public sectors. Holding both theoretical and practical knowledge and skills I am a fast learner seeking a
challenging position
EDUCATION AND TRAINING
BcS Hons in Computer and Management - University of Arid Agriculture (Jan 01 - March 05 )
City and Guild: Residential and Commercial Property Sales Certification UK/ ILETS TOFEL
Software Development from APTECH Institute New Jersey USA.
EMPLOYMENT
Branch Investment Property Manager –Countrywide Estate Agents United Kingdom (Jan 2010 – August
2015)
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Working in a large, multicultural organization with responsibility for managing and developing a cross
departmental team of reservation sales agents.
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Setting and meeting performance targets for speed, efficiency, sales and quality, managing the daily running of
the cluster of branches, liaising with supervisors, team leaders, operatives and third parties to gather
information and resolve issues .Maintaining up-to-date knowledge of industry developments and involvement in
networks, monitoring random calls to improve quality, minimise errors and track operative performance,
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coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff.
Created and implemented Auditing procedures to ensure Quality checking and control within the department,
which allowed Team Leaders to give meaningful feedback to staff which has resulted in a 98% quality score
within the department for 3 consecutive years.
Interview skills/Recruitment: Able to quickly determine key skills and working behaviors in potential new staff.
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Convincing prospective clients that your agency is the right one to handle their sale and agree the terms
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Arranging Market Appraisals ,Valuating Houses ,Handling team meetings
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Dealing with Underwriter for mortgages.
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Explaining clients the mortgage process APR etc etc .
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Negotiating price comparison on valuations closing the deals
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Arranging advertising (Marketing) to promote the property i e Newspapers wizards etc .
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Sending out details of new properties on the market to people on your database
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Allocating properties to sales negotiators. SPU chasing sales progression.
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Worked on dropped branches and build the portfolios from scratch.
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Experience in stocking and building relationship with clients..
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Morning Meeting assigning daily and weekly task
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Making appointments and showing buyers around a property
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Finding buyers in a position to proceed with purchase and willing to pay an acceptable price.
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Referring buyers to mortgage advisors for quotations and advice.
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Presenting monthly and quarterly Sales presentation to the Area Sales Manager
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Arranging training courses and training new staff on negotiating sales ,customer service systems
referrals.
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Conducts Business Development & Sales Training for all Negotiators.
Wealth Investment Manager – Barclays Banking Solutions (August 05 – Dec 09)
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Providing help and advice to customers using your organisation's products or services;
Communicating courteously with customers by telephone, email, letter and face to face;
Investigating and solving customers' problems, which may be complex or long-standing problems that have
been passed on by customer service assistants;
 Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
 Issuing refunds or compensation to customers.
 Keeping accurate records of discussions or correspondence with customers;
 Analysing statistics or other data to determine the level of customer service your organisation is providing.
 Producing written information for customers, often involving use of computer packages/software.
 Writing reports analysing the customer service that your organisation provides.
 Developing feedback or complaints procedures for customers to use.
 Improving customer service procedures, policies and standards for your organisation or department.
 Meeting with other managers to discuss possible improvements to customer service.
 Being involved in staff recruitment and appraisals.
 Training staff to deliver a high standard of customer service.
 Leading or supervising a team of customer service staff.
 Learning about your organisation's products or services and keeping up to date with changes.
 Keeping ahead of developments in customer service by reading relevant journals, going to meetings and
attending courses.
Key Achievements
 Recognized as "#1 Customer Service Agent " (out of 20 reps in division) in Fall 2006. Ranking was based on
accuracy, customer service, duration of calls and availability.
 Co-developed on-the-job training program that reduced training time from eight weeks to five.
 Contributed to an 8% sales increase in 2008 by improving lead-generation and sales-tracking techniques.
SOFTWARE SKILLS
Microsoft Visual Basic, HTML, Microsoft Office, Microsoft Windows, Adobe PhotoShop and Illustrator.
Languages : English ,Spanish ,Urdu , Punjabi, and currently learning Arabic.