How we are driving the
UK’s Best Student
Experience
to 2017
HELPING THE UNIVERSITY AND COLLEGE
CREATE THE UK’S BEST ACADEMIC STUDENT
EXPERIENCE.
LAST YEAR
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1,800 students were consulted in Your
Education week to help create the 10
Education Priorities for Loughborough.
We made good progress on all 10
Priorities, especially:
• More contact time
• New student led Teaching Awards
• 3 week turnaround on marking
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358 of our 500+ Programme Reps
completed the full training programme.
• 34 Your Education Award
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Better relationships with University
Schools.
More staff for Voice.
NEXT YEAR
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Work on the new 10 Education Priorities.
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Develop Peer assisted learning and peer mentoring throughout the
University.
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Develop the capabilities and support for our Programme Presidents
and academic reps.
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Improve our work with Postgrad/International students.
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New mid Module survey to be launched.
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Improve our relationship with schools and the way Staff/Student
liaison committees work.
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Keep pushing to understand how programmes are financed.
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Help ensure the Loughborough In London Student experience is first
class.
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Monitor NSS performance to see a marked improvement as a success
indicator.
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Improve our work with the College.
MAKING GETTING INVOLVED MORE
REWARDING AND CHALLENGING
SO STUDENTS DEVELOP PERSONALLY AND BOOST THEIR CAREERS
LAST YEAR
NEXT YEAR
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Improve media, societies and activities support aiming to
increase engagement numbers by about 5% p.a. especially
College, PG and international.
1,396 students took on leadership roles.
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Develop our co-curricular offer especially with the College.
2001 student “Action Heroes”
volunteered a total of 28,100 hours.
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Develop our ongoing partnership with SDC.
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3,286 students organised and joined 80
societies.
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Further develop our Enterprise work using the new hub.
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Develop competency frameworks and ongoing recognition for all
leading posts.
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Training that is interactive and based on problem-solving.
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Improve the links between involvement and career development
working with Careers service and on the Graduate Attributes
project.
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Develop systems to help students record their activities and
learning for future via our website in a way that makes it easy and
rewarding.
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8,541 actively engaged with student
activities.
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256 students took on international
challenges.
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Ground work for new improved support
and partnership.
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Improved Sport office.
BUILDING LOUGHBOROUGH’S REPUTATION
LAST YEAR
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Winning BUCS!
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Successfully hosted NaSTA conference and won the most
awards.
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LSU Rag raising £1,411,510.43 .
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LSU Action ministerial visit following Big Society award
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Led nationally on Societies development with NUS.
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The Women’s Network - Highly Commended for the Feminist
Group of the Year and the Chair, Rachel Dykins, was Most
Inspirational Woman Student of the Year.
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In the 2014 NSS Survey the Union received an 89%
satisfaction score on Q23 (SU’s ) - 3rd in UK.
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Runner-up NUS HE Union of the Year.
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Best Bar None Gold.
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Best Large Venue of the Year.
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Leading nationally on using data.
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IIP Gold.
NEXT YEAR
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Build our reputation where we are underrated but excellent
• Academic support
• Community engagement
• Break new ground
• Student development and careers
• Enterprise
• Data and loyalty
• Work on award bids earlier and target national
non-SU awards.
• Focus on improving our position for NSS Q23
and in “The Higher” Student experience survey.
• Make our achievement real - no “faking it for
gongs”.
REACHING OUT TO STUDENTS WHO DON’T ENGAGE
AND KEEPING FAITH WITH THOSE WHO LOVE US.
LAST YEAR
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Welfare and Diversity section built on a
great year to have an even better 2nd year.
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Monday nights established for non-drink
led events.
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More societies including wider appeal, eg
TADA, TED.
Ongoing partnership with SDC and sport
England to fund 75% engagement.
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Enterprise work including Apprentice.
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Very strong year for Venue.
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Loyalty used to reach previously
unengaged students.
NEXT YEAR
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Section to develop plans to broaden
participation, College, PG and International.
New Enterprise Hub will be targeted on
reaching unengaged students.
Sport Data partnership to reach 75% to
create sporting challenges at the right level.
Stronger Media support to encourage wider
engagement.
Review our Entertainment provision to keep
it fresh and engage minority tastes more
effectively.
New partnership with LU Arts on Mondays.
Data driven push on core nights.
College sabbatical.
MAKE UNDERSTANDING AND COMMUNICATING WITH
MEMBERS AT THE HEART OF EVERYTHING WE DO, ESPECIALLY
OUR VIBRANT DEMOCRACY.
LAST YEAR
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Reform of our democracy to
bring in Forums and Student
Affairs Committee.
Brand strongly established.
Use of Tribes segmentation
starting to be embedded.
Loyalty being established despite
teething troubles, giving us
access to new data on what
students do.
Re-design of website and
preparation for Union Cloud
migration.
NEXT YEAR
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Establish the new democracy, Forum and Union Affairs
committee.
Make our communication targeted and focused so it is
relevant to the people it reaches through our Tribes, loyalty and
other data driven segmentation.
Redevelop our website, membership relationship management
software.
Exec to prioritise active engagement with members face to
face and online.
Strategic plan and achievement to get a higher profile with
members – regular videos.
Develop our capacity for analytics, video and behaviour change
campaigns.
Establish our reputation as the experts on Loughborough
students and how to communicate with them.
SUPPORTING STUDENTS WITH THE CHALLENGES OF
STUDENT LIFE AND PROMOTING DIVERSITY
SO EVERYONE FEELS COMFORTABLE HERE.
LAST YEAR
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38 student parents with children at our Campus Nursery.
Loughborough Women’s Network helped female students to
feel comfortable on campus.
400 students have been helped by our Student Voice Advocates
with academic misconduct, complaints, appeals and impaired
performance.
The Ethnic Minorities Network run campaigns including
#ITOOAMLBORO and a Love Talent, Hate Racism event.
The LGBT Association has developed from a social group to a
full campaign, social and support network for its members.
HeadsUp!, the mental health and wellbeing group, ran Mental
Health day with Uni and LSU signing up to the Time to Change
Pledge.
Unwanted was a campaign launched to tackle sexual
harassment on nights out in the Union.
One of 7 universities to sign up to the pilot NUS Alcohol Impact
Scheme.
NEXT YEAR
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Embed the new “Section” status with office
and staff support
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Re-launched campaigns
• Play with pride – LGBT in Sport
• Don’t cross the line – Sexual Harassment
• Better Decisions
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Stronger Freshers offer appeal and targeting
for a wider range of students.
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More ongoing non-drink led events and
activities through the year.
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Wider reach and collaboration with Societies.
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Stronger partnership with Student Services.
MAKING SURE WE HAVE THE RESOURCES TO BE THE BEST BY
DEVELOPING OUR PEOPLE, PREMISES, ENTERPRISES AND WAYS
OF WORKING
LAST YEAR
NEXT YEAR
• Outstanding year
commercially made
us the UK’s most
successful Union.
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Work with the University to review Union
financing to create a sustainable future.
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Develop plans to create a building to suit our
needs for the next 10 years:
• Venue – Loyalty driven
promotions.
• Catering –launched Munch.
• Shops – Co-op and loyalty.
• Investors in People Gold
Accreditation.
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Develop a bid to the University for a transformational building
development £7-£20m.
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Develop plans for a more modest self financed development,
c£1.5m to solve problems like the roof, and create ongoing income.
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Options between the two.
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Establish best practice in risk management.
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Build our cash reserves so we are covered
against likely risks.
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Establish a new office and staff resources
for Loughborough in London.