EDCS-<EDCS number>
Call Accounting and Call Detail
Record Collection for UC500
Marcos Hernandez, SMB Technical Marketing Engineer
December 2008
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
1
Call Accounting Options for SBCS

Call Detail Records sent to a Syslog Server

Call Detail Records sent to a Radius Server

Call Detail Records sent to an FTP Server
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
2
CDRs sent to a Syslog Server
UC500 Configuration
service timestamps log datetime msec localtime
!
aaa new-model
aaa authentication login default none
aaa accounting connection h323 start-stop radius
gw-accounting syslog
!
logging <LAN IP Address of the Syslog Server>
Pros:
• Easy to Configure
• Low Cost
• Quick Deployment
• Easy to interpret (CSV format)
Cons:
• Syslog works over UDP
• LAN deployment only
• No CDR backup
PSTN/VoIP
Important:
Make sure that clock settings are
accurate, for proper time stamping. NTP
is recommended.
Syslog Server
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
3
CDRs sent to a Radius Server
UC500 Configuration
service timestamps log datetime msec localtime
!
aaa new-model
aaa accounting connection h323 start-stop broadcast group radius
aaa session-id common
!
radius-server host <IP of RADIUS Server>
radius-server vsa send accounting
radius-server vsa send authentication
Pros:
• More reliable accounting
• Vendor Specific Attributes (VSA)
• Customized records
• Specific captures can be stored in flash
(templates)
• Multiple servers
Cons:
PSTN
Internet
• More configuration/customization
• Requires RADIUS infrastructure
(typically deployed on the WAN)
Important:
RADIUS Server
Syslog Server
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Make sure that clock settings are
accurate, for proper time stamping. NTP
is recommended.
4
CDRs sent to a FTP Server
UC500 Configuration
service timestamps log datetime msec localtime
!
gw-accounting aaa
!
gw-accounting file
primary ftp <FTP Server IP Address> username <username> password <password>
secondary ifs flash:cdr
maximum buffer-size 15
maximum retry-count 3
maximum fileclose-timer 300
maximum cdrflush-timer 245
PSTN/VoIP
Pros:
• Easy to Configure
• Low Cost
• Quick Deployment
• Easy to interpret (CSV format)
• Reliable transport (LAN/WAN)
• CDR’s can be backed up to flash
(make sure you have enough
space)
Cons:
• CPU intensive on busy systems
(timers need to be tweaked)
Important:
Make sure that clock settings are
accurate, for proper time stamping.
NTP is recommended.
FTP Server
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
5
Additional Information and Troubleshooting
CDR Logging Configuration with Syslog Servers and Cisco IOS Gateways
http://www.cisco.com/en/US/tech/tk1077/technologies_tech_note09186a0080094e72.shtml
Configuring RADIUS Accounting
http://www.cisco.com/en/US/docs/ios/voice/cdr/developer/guide/cdradius.html#wp1057753
Configuring File Accounting
http://www.cisco.com/en/US/docs/ios/voice/cdr/developer/guide/cdrcsv.html
For questions:
www.cisco.com/go/smallbizsupport
Sentinel
http://www.sentinel.com/prod_cmereports.asp
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
6
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
7