POSITION DESCRIPTION
Position Title:
Deposit Operations Manager
Summary: Responsible for, but not limited to, customer service, wires, mail,
telephone, supply purchases for offices and backroom stationery, return items,
proof, account maintenance, unposteds, correspondent banking, daily cash
management, charged-off accounts, RDEE and ACH.
Essential Duties:
Personnel:
 Coordination of schedules
 Employee counseling and problem solving
 Employee reviews and salary recommendations
 Open position interviewing
 Assessment of productivity levels of employees
Operational:
 Review Deposit Operations procedures to ensure efficiency and
effectiveness
 Develop procedures for roll-out of new products
 Ensure proper statement delivery
 Ensure proper notice delivery
 Change and update bank control as needed
 Approve wires over assistant thresholds
 Manage ACH and RDEE products
 Review and approve on-line transactions in Deposit Operations area
 Advise and assist in forgery and fraud cases as needed by the security
personnel
 Approve payment of bank supply orders for stationery and supplies used
in office operations as well as Deposit Operations
 Advise and assist other departments and offices in operational procedures
 Coordinate and develop handling of inbound/outbound calls
 Resolve audit exceptions
 Directly resolve customer questions and complaints
 Ensure proper documentation available to offices through scanning
technology with assistance of DBA
 Handle cash management for various accounts (sweeps, O/D protection,
etc.)
 Prepare board reports
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Ensure research is conducted as needed
Monitor Reg E activity
Understand NACHA rules
Ensures proof work completed timely and accurately
Back up Nightly Operator as needed
Review and approve non posted corrections
Prepare tax documents
Ensure functionality in all Deposit Ops systems and coordinate to resolve
if necessary
Organizational:
 Initiate change in basic Deposit Operations structure to compliment
planning to achieve organizational objectives
 Activate new work procedures and work with DBA to implement system
changes to accomplish planning and bank development objectives more
efficiently
 Assist training department to set procedures at office level that
compliment the Deposit Operations functions
Education or Experience Preferred:
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High school diploma/equivalent and experience or associate’s or
bachelor’s degree preferred.
Minimum 5 years deposit operations experience