Brandon B
Gladish, Sr.
Offering an award-winning track record in the field of Information
Technology within high-volume environments that include…
Technical Support  Desktop Support  Mobile Device Support
1619 Beaconcrest Circle
Murfreesboro, TN 37128
Qualification Highlights
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iPhone: 615-785-3346
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bgladish21@hotmail.com
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Mission Statement
Strive to exceed customer and
employer expectations by
delivering Superior Systems
Administration and End User
Technical Support
Awards
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“Team Awesome”
Employee of the Month
Winner October 2012
“Ideas@Work” Idea
#42705 implemented May
2012
“Best In Class Upgrades”
Team Nicholson February
2012
“Employee of the Month”
Technical Support
November 2011
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“Winner’s Circle” Team
Nicholson November 2011
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Highest “Add a Line” Sales
Third Quarter of 2010 in all
Midwest Area Call Centers
Additional Skills
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Motivated, driven, results
oriented, and professional at
all levels
High attention to detail,
customer focus and ability
to communicate with end
users in laymen’s terms
Team Player, always
willing to share knowledge
and help out coworkers
Experience providing hands-on and
remote technical support
Strong written and verbal
communication skills
Hands-on ability with Firewalls
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Troubleshooting/ Problem
Solving
Technical/End User Support
of multiple operating systems
Complaint Handling
Technical Proficiencies
Operating Systems: MS Windows 8, 7, Vista, XP, 2000, Server 2003, Server 2008
Software: Microsoft Office 2013, 2010, 2007, 2003 (Word, Excel, PowerPoint,
Access, Outlook), Exchange, SharePoint, ActiveSync, OneDrive, Symantec
Ghost, BMC Remedy, QuickBooks
Hardware Systems: Break/Fix Laptop and Desktop repair, PBX phone systems
Networking: Local Area Network (LAN), Wide Area Network (WAN), TCP/IP,
Routers, Hubs, Switches, Servers, Bridges, Wireless Bridges, Firewalls, Category
3, 5, 5e, 6 Network Cabling
Mobile Devices: iPhone, iPad, iPod, Android, Blackberry, Windows, Palm, Basic,
Modems, Mobile Hotspots; 3G (CDMA) and 4G (LTE)
Career Snapshot
Verizon Wireless Call Center - Murfreesboro, TN
June 2011 - February 2013 - Technical Support Coordinator I
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Provided timely remote Tier 2 support to 25 – 40 customers on a daily basis
Resolved and troubleshot customer mobile phone and billing issues
Escalated issues using BMC Remedy to the Network Repair Bureau
Remotely resolved Wi-Fi connection issues to Mobile Hotspots
Remotely resolved network and modem driver/connection issues
Handled calls from Verizon Wireless Representatives and Agents
Reported to Technical Support Supervisor and Associate Director
Verizon Wireless Call Center - Murfreesboro, TN
January 2011 - June 2011 - Senior Customer Service Representative
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Provided timely customer service to 50 - 75 customers on a daily basis
Resolved customer billing and rate plan issues and issued credits only when
warranted due to company error or customer retention
Upgraded and sold mobile phone accessories to customers
Provided troubleshooting on a Tier 1 basis with switch level access
Reported to Customer Service Supervisor and Associate Director
Verizon Wireless Call Center - Murfreesboro, TN
August 2009 - June 2011 - Customer Service Representative
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Provided timely customer service to 50 - 75 customers on a daily basis
Resolved customer billing and rate plan issues and issued credits only when
warranted due to company error or customer retention
Upgraded and sold mobile phone accessories to customers
Provided troubleshooting on a Tier 1 basis
Reported to Customer Service Supervisor and Associate Director
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At age 17, participated in
High School Cooperative
Education Program as
Computer Technician at
Best Buy, currently known
as Geek Squad®
Participated in Bulletin
Board Systems, Prodigy,
America Online, and mIRC
before the Internet
At age 13, privately taught
QuickBooks and worked at
Public Library Computer
lab
Experience with MS
Windows 2000,
Millennium Edition (ME),
98, 95, 3.1, 3.0
Experience began with
DOS on an 8088 and Apple
Macintosh Classic in late
1980’s
Personal References
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George H. Winton
Winton’s Refrigeration
Former Real Estate
Contractor
P.O. Box 245
Manchester, TN 37349
931-580-5944
wintonscooling@charter.net
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Provided timely customer service to over 100 customers daily
Resolved customer billing and rate plan issues
Provided troubleshooting on a Tier 1 basis
Replaced mobile phones through warranty process
Reported to Store Supervisor and District Manager
RE/MAX 1st Realty & Auction - Manchester, TN
January 2007 - May 2008 - Broker/Owner/Realtor® and Auctioneer
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Multi-Million Dollar Producer selling over 50 homes per year
Taught Loss Mitigation Classes for Tennessee Real Estate Commission
Continuing Education Credit at Middle Tennessee Association of Realtors®
Managed and mentored ten Associate Realtors® and two support staff
increasing overall sales to $1 Million per agent per year
Setup and maintained all office computer and phone systems as well as
remote Auction computer systems
Miller & Miller Realty & Auction - Manchester, TN
January 2004 - December 2006 - Associate Realtor®/Apprentice
Auctioneer/Auctioneer
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Multi-Million Dollar Producer selling over 50 homes per year
Maintained area’s only website with live chat at the time
Involved in over 50 Estate, Personal Property and Livestock Auctions
Setup and maintained remote Auction computer systems
Financial Computers Corporation - Murfreesboro, TN
January 1997 - December 1999 - Service Technician
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Built and maintained ACER computers and IPX/SPX networks
Maintained laser printers as a Kyocera certified laser printer technician
Maintained SCAN COIN counters and Sharp Teller Machines
Handled territory including Middle and West Tennessee regions
Education
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CompTIA A+ Certification – March 2011
Teresa “Tee” Miller
Coffee County Realty &
Auction Company
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CompTIA Network+, Security+ Certifications - In Progress, estimated
completion March 2014
Former Supervisor
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Microsoft Certified IT Professional Windows 7 Desktop Support
Technician – In Progress, estimated completion March 2014
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TREVECCA NAZARENE UNIVERSITY – Nashville, TN
Bachelor of Science (B.S.) in Computer Information Technology - In
Progress, estimated completion May 2015
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MOTLOW STATE COMMUNITY COLLEGE - Tullahoma, TN
Associate of Science (A.S.) in Computer Science – May 2003
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MADISON COUNTY TECHNICAL CENTER – Huntsville, AL
Certificate of Completion in Electronics Technology I & II – May 1996
532 Hillsboro Boulevard
Manchester, TN 37355
931-273-7804
millertr@realtracs.com
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Verizon Wireless Retail Store - Tullahoma, TN
May 2008 - August 2009 - Customer Service Representative
James E. Partin
Quality Management
Former Real Estate
Contractor
4732 Prairie Plains Road
Hillsboro, TN 37342
931-580-3002
Community Involvement
WORLD OUTREACH CHURCH – Murfreesboro, TN
WOC Multimedia Team Computer Operator – May 2013 – Present