QuickSeat
CS 410 Feasibility Presentation
http://www.cs.odu.edu/~wajid/cs410/
Group Members
Rusak – Project Manager
 Carla Seaborn – Secretary
 Shahid Wajid – Web Master
 Danielle Maxey – Budget
 Yohannes Affa – Marketing
 Adnan Sabir – Head Researcher
 Michael Smyth – Scheduling
 Jeff
2
Societal Problem
Research shows that restaurants lose a
staggering amount of money during busy
shifts due to the amount of time it takes to
turn tables
RESTAURANTS LOSE UP TO $58,968 A YEAR
DUE TO TABLE TURN INEFFICIENCES!
3
Food Prep
Management
EFFICIENCY
Staff
Patrons
4
Q: At the entrance of the restaurant, would you be interested
in seeing the waiting time to be seated and the waiting
queue?
 1) Yes
 2) No
96%
1
1
2
2
0%
4%
20%
40%
60%
80%
100%
5
Solution
•
•
•
•
Focus on waiting queue within
restaurants – increase table turnovers
Gather statistics for further use within
restaurants
Provide immediate, organized
information
Gather information about guests inside
a restaurant using smart cards
6
Goals
•
•
•
•
•
•
•
Higher profit
Customer satisfaction
Keep the staff free
Increase table turnover by 25%
Convey information
Increase sales up to $400
Improve overall efficiency within restaurants
7
Return on Investment
In over one year, a restaurant
will see an increase of profit of
up to $62,400!
8
Phase 1
 Feasibility
Presentation
 Milestone Presentation
 Functional Specification Paper
 Web Site
 Grant Proposal
 Approval Presentation
9
Phase 2

Contracts
 Design and implement database
 Design and implement software
 Test Software
 Hardware/Software Integration
 Testing
 Documentation
 Prototype Complete
10
Phase 3
 First
Customer Contract
 Marketing
 Financing
 Produce Package
 Training
 Long term support
11
Time Line
Hardware 5/13/2002 – 6/27/2002
Software 6/25/2002 – 10/15/2002
Documentation 5/13/2002 – 2/1/2003
Research 1/30/2002 – 2/1/2003
Testing 5/30/2002 – 10/31/2002
Marketing 11/1/2002 – 12/31/2002
System Delivery 1/14/2003 – 1/24/2003
12
Timeline Graph
13
Technological Components
Kiosk (Host/Hostess) – ECCS, Inc.:
•
•
•
Smart Card Reader/Writer
Printer
Touch Screen
Touch Screen (Bus Boy) – Touch Screens, Inc.
Server/Database – MS SQL Server 2000
Television Monitors (3) - Toshiba
Cables/Mounting Hardware
14
Functional Component Diagram
15
Interfaces
Menu screen
Add/Delete Tables
Queue
Seat Guests
Daily Data
Input Guests
NO
YES
NO 
Bus Boy Screen
Television Display
Other Software
 Card
reader/writer
 Report generation
 Interaction between host, television, and
bus boy
24
Marketing
 Target
successful restaurant chain
 Before/After story
 Surveys of patrons and restaurants
25
Budget
 Equipment
& Software
 Kiosk
 Monitors
(3)
 Touch Screen
 Server
 Smart Cards
 Personnel
$ 4375.00
$ 987.00
$
$ 2,149.00
$ 130.00 per 1000
$ 675,000.00
26
Personnel

1 Project Manager
 2 Documenters
 2 Database
Administrators
 4 Software
Engineers
 1 Network Engineer

1 Web Master
 1 Accountant
 1 Researcher
 1 Lawyer
 2 Marketing Experts
 1 Trainers
 4 Customer Support
27
Future
 Food
Queue
 Networking Chain Restaurants
 More Data!
 Smart Card Information
 Birthdays,
anniversaries, favorite foods
28
Risks
 Marketing
risks: Not enough clients
 Prime contractors go out of business
 Competitors
 Failure to achieve our objectives
 Training new employees
 Database crashes!
29
Funding Agencies
 Cash
Funding Network
 Funding Source
 National Restaurant Association
Educational Foundation
 National Business Association
30
Conclusion
If we can improve table turnover efficiency while
obtaining valuable information to
management, restaurants should see an
increase in profit, organization, and overall
customer satisfaction
31
References
 Omron Systems
 http://www.omronosi.com
 Schlumberger Sema
 http://www.reflexreaders.com
 No Frill Bar and Grill
 Owner: Jerry Meltsner
 Ruby Tuesdays
 Table
Check
•http://www.tablecheck.com
32
References
http://www.hotelschool.cornell.edu/publi
cations/hraq/feature/pdf/390698a.pdf
http://www.sd81.k12.wa.us/Safety/pdf/editrout
route.pdf
http://www.restaurant.org
http://www.census.gov
33
References
 http://www.toshiba.com
 http://www.touchscreens.com
 2000.net
Computers, Inc
 Uni-Tek Computers
34