QuickSeat
CS 410 Feasibility Presentation
http://www.cs.odu.edu/~wajid/cs410/
Group Members
Rusak – Project Manager
Carla Seaborn – Secretary
Shahid Wajid – Web Master
Danielle Maxey – Budget
Yohannes Affa – Marketing
Adnan Sabir – Head Researcher
Michael Smyth – Scheduling
Jeff
2
Societal Problem
Research shows that restaurants lose a
staggering amount of money during busy
shifts due to the amount of time it takes to
turn tables
RESTAURANTS LOSE UP TO $58,968 A YEAR
DUE TO TABLE TURN INEFFICIENCES!
3
Food Prep
Management
EFFICIENCY
Staff
Patrons
4
Q: At the entrance of the restaurant, would you be interested
in seeing the waiting time to be seated and the waiting
queue?
1) Yes
2) No
96%
1
1
2
2
0%
4%
20%
40%
60%
80%
100%
5
Solution
•
•
•
•
Focus on waiting queue within
restaurants – increase table turnovers
Gather statistics for further use within
restaurants
Provide immediate, organized
information
Gather information about guests inside
a restaurant using smart cards
6
Goals
•
•
•
•
•
•
•
Higher profit
Customer satisfaction
Keep the staff free
Increase table turnover by 25%
Convey information
Increase sales up to $400
Improve overall efficiency within restaurants
7
Return on Investment
In over one year, a restaurant
will see an increase of profit of
up to $62,400!
8
Phase 1
Feasibility
Presentation
Milestone Presentation
Functional Specification Paper
Web Site
Grant Proposal
Approval Presentation
9
Phase 2
Contracts
Design and implement database
Design and implement software
Test Software
Hardware/Software Integration
Testing
Documentation
Prototype Complete
10
Phase 3
First
Customer Contract
Marketing
Financing
Produce Package
Training
Long term support
11
Time Line
Hardware 5/13/2002 – 6/27/2002
Software 6/25/2002 – 10/15/2002
Documentation 5/13/2002 – 2/1/2003
Research 1/30/2002 – 2/1/2003
Testing 5/30/2002 – 10/31/2002
Marketing 11/1/2002 – 12/31/2002
System Delivery 1/14/2003 – 1/24/2003
12
Timeline Graph
13
Technological Components
Kiosk (Host/Hostess) – ECCS, Inc.:
•
•
•
Smart Card Reader/Writer
Printer
Touch Screen
Touch Screen (Bus Boy) – Touch Screens, Inc.
Server/Database – MS SQL Server 2000
Television Monitors (3) - Toshiba
Cables/Mounting Hardware
14
Functional Component Diagram
15
Interfaces
Menu screen
Add/Delete Tables
Queue
Seat Guests
Daily Data
Input Guests
NO
YES
NO
Bus Boy Screen
Television Display
Other Software
Card
reader/writer
Report generation
Interaction between host, television, and
bus boy
24
Marketing
Target
successful restaurant chain
Before/After story
Surveys of patrons and restaurants
25
Budget
Equipment
& Software
Kiosk
Monitors
(3)
Touch Screen
Server
Smart Cards
Personnel
$ 4375.00
$ 987.00
$
$ 2,149.00
$ 130.00 per 1000
$ 675,000.00
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Personnel
1 Project Manager
2 Documenters
2 Database
Administrators
4 Software
Engineers
1 Network Engineer
1 Web Master
1 Accountant
1 Researcher
1 Lawyer
2 Marketing Experts
1 Trainers
4 Customer Support
27
Future
Food
Queue
Networking Chain Restaurants
More Data!
Smart Card Information
Birthdays,
anniversaries, favorite foods
28
Risks
Marketing
risks: Not enough clients
Prime contractors go out of business
Competitors
Failure to achieve our objectives
Training new employees
Database crashes!
29
Funding Agencies
Cash
Funding Network
Funding Source
National Restaurant Association
Educational Foundation
National Business Association
30
Conclusion
If we can improve table turnover efficiency while
obtaining valuable information to
management, restaurants should see an
increase in profit, organization, and overall
customer satisfaction
31
References
Omron Systems
http://www.omronosi.com
Schlumberger Sema
http://www.reflexreaders.com
No Frill Bar and Grill
Owner: Jerry Meltsner
Ruby Tuesdays
Table
Check
•http://www.tablecheck.com
32
References
http://www.hotelschool.cornell.edu/publi
cations/hraq/feature/pdf/390698a.pdf
http://www.sd81.k12.wa.us/Safety/pdf/editrout
route.pdf
http://www.restaurant.org
http://www.census.gov
33
References
http://www.toshiba.com
http://www.touchscreens.com
2000.net
Computers, Inc
Uni-Tek Computers
34
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