Yasmine Ali Abdel Sayed
3 elsodan street,Elketkat squ,Cairo, Egypt
Mobile: 01018707460
Email:yasmine.ali100@gmail.com
Objective:
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Highly interested in developing my career at banking sector, work
experience, creativity ,efforts and interpersonal skills can be applied and
developed and sharing success with a well known reputable bank .
Education:
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Faculty of commerce Cairo University , Class 2011 .
Bachelor Degree in Accounting.
Work Experiences:
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HSBC Bank Egypt, GSC.
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August 2012- till March 2013
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Customer service Executive.
Alex Bank .
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April 2014 –till October 2014
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Customer Service Representative.
Job Responsibilities:
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Specialist in giving advice for any banking consultant.
Customer orientation.
Do reports.
Contact with departments and branches.
Offer and explain bank products and services.
Resolve customers banking issues by the perfect way and shortest time.
Handling complaints to reach customer satisfaction.
Work skills and expertise:
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Retail banking
Customer orientation
Complaints handling
Do reports
Effective in team work
Decision making
Contact with branches
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Time managing
Communication skills
Analytical skills
Excellent user of banking system
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Good understanding of bank products .
Language Skills:
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Arabic: Mother tongue.
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English: Excellent command for both speaking and writing.
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French: Fair.
Computer Skills:
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Excellent user of Microsoft Office (Word, Excel, Power Point, Access).
Excellent user of Windows XP/7.
Training Courses:
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CBS programme (Alpha training centre):
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English language.
Presentation Skills.
Communication skills.
Team work.
Key Strengths & interpersonal skills:
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Analytical Skills.
Problem Solving.
Time managing.
Active listening.
Public Relations.
Communication Skills.
Negotiation Skills.
Ability to Work under Pressure.
Team player.
Dynamic, Creative and Self Motivated.
Independent.
Accurate.
Organized.
Responsibility.
Personal Information:
Name: Yasmine Ali Abdel-Sayed Abd-Allah.
Date of Birth: January, 24, 1990.
Marital Status: Single.
Nationality: Egyptian.
Last Update, October 2014