Airline Management &
Organization
Class: Aviation Management (PLT 219)
Semester: Fall 2014
School of Aviation
OSMAN CAN BÜYÜKDAĞ
S002564
Airline Mgt & Organization:
Management
• Process of achieving an organization’s goals ;
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MARKET SHARE
PROFIT
ECONOMY GOAL
TIME MANAGEMENT
QUALITY OF SERVICE
Management: EMIRATES
His Highness Sheikh Ahmed bin Saeed Al Maktoum
Chairman and Chief Executive Emirates Airline & Group
Tim Clark
President Emirates Airline
Gary Chapman
President Group Services & dnata, Emirates
Group
Abdulaziz Al Ali
Executive Vice President Human Resources,
Emirates Group
Management: EMIRATES
Adel Ahmad Al Redha
Executive Vice President and Chief Operations
Officer
Ali Mubarak Al Soori
Executive Vice President - Chairman's Office,
Facilities/Projects Management and P&L (NA)
Ismail Ali Albanna
Executive Vice President dnata
Nigel Hopkins
Executive Vice President Service Departments
Thierry Antinori
Executive Vice President and Chief Commercial
Officer
Management: Organization Chart
Airline Legal requirements: FAA
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FAA-121: Scheduled air carrier
(commercial aviation).
• Director of Safety
• Director Operations
• Chief Pilot
• Director of Maintenance
• Chief İnspector
Airline Mgt & Organization: Mgt
Funtions
• Planning
• Organizing
• Staffing
• Directing
• Controlling
EMIRATES DATA IN 2013
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Number of staff:
38.797
• Number of Aircraft:
280
• Number or passengers:
44.5 MILLION
sources:
• emirates.com and wikipedia.com
• Annual Report
Staff – pax – aircraft: EMIRATES 2013
• To calculate for EMIRATES
• • Num staff per 10,000 passengers:
• Staff / Pax=8.1 staff per 10,000 pax.
• • Num of Staff per aircraft:
• Staff / Aircraft=139.2 staff per
• aircraft
Source: emirates.com – annual report
Staff per 10000 pax: FSC Vs. LCC
• Source: Chart based on agregated data from the FSC Full Service Carrier ( Emiriates) and LCC - Low Cost
Carriers (Ryanair, Pegasus and Mango airlines) with
2013 data – annual reports
Staff per 10000 pax: FSC Vs. LCC
• The graph shows huge difference between FSC and LCC.
• FSC has higher staff/pax. rate than LCC.This can indicate
the customer satisfaction, good service between LCC and
FSC.
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• Pegasus airlines analysed by Yiğit Aday
• Ryanair analysed by Çakır Atılhan Güzel
• Mango airlines analysed by Canan OZTURK
REFERENCES
www.emirates.com
www.wikipedia.com
www.theemiratesgroup.com
www.thenational.ae