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What is Game Patrol?
“The first time I brought my family to Incredible Pizza, the Game
Patrol made sure that we had such an amazing experience, we knew
not only would we be coming back again, but that we could expect
that same great experience every time.
-Anonymous Guest
Introduction
Be Proactive
• Offer help before it is asked
• Watch body language
• Be polite and SMILE
• Be Patient!
Walk All The Way
• Don’t just point and walk off
• Use an open palm and walk them the
entire way
• Ask them if they need anything else
before leaving them.
Being Prepared For Your Shift
“Attitude is everything. Be prepared mentally
and physically for work each day.”
Uniform Dress-Code
Proper Dress-code Checklist
 Clean and wrinkle-free uniform
 Men should be clean shaven
 No facial piercings
 Show up in full uniform
What we will provide for you
• IPC Hat
• IPC Uniform Shirt
• Nametag
• Game Patrol Vest
What you will need to provide
• Black twill slacks
• Black or dark brown closed-toe
rubber sole shoes
• Black or dark brown socks
Pre-Shift Meetings
• Check out a radio
• Check out game card and keys
• Discuss any large groups for the day
• Assign extra tasks that need to be done
Game Cards and Keys
• Must return the same set you checked out
• Not for personal use, can be tracked
• If lost, have supervisor cancel immediately
Using Your Checklists
Checklists are important because they do
the following:
• List all your opening or closing duties
• Show a supervisor approved your work
• Serve as a written record
• Keep you from getting in trouble
• Ensure you receive credit for a job well done.
Safety and Fun are Job #1
“A Safe and Fun Environment is part of the
Incredible Pizza Company Customer Promise”
Safety First
• Unsafe play
• Rough play
• Medical & physical conditions
• Cleaning products left out.
• Other employees acting
unsafe
Be extra proactive when enforcing safety. If you
wait, it might be too late. NEVER wait or
compromise when safety is involved.
Playing games
• Help guests that need help first
• Feel free to give pointer and tips
• Help guests with ALL games
• When they win, we win
• Don’t be pushy
Game Card Kiosks
“Comping” Game Play
Instead,
points
on the
card
that was
You must
add
value
totickets!
the
guest’s
cardlast
if
Nogo
more
swiped
it is a redemption game
Cleaning and Maintenance
“Anyone can the day with a clean fairgrounds. The true test is
keeping it clean throughout the day. The same customers you are
busy helping will also be constantly trashing the game floor. This
will be frustrating, but you are strong. You are Game Patrol.
-Unknown Supervisor, Tulsa, OK Location
Introduction
• Clean games and pickup trash
• Fix token jams
• Refill token dispensers
• Perform checks on ball games
PROPERTIES
Allow user to leave interaction:
Show ‘Next Slide’ Button:
Completion Button Label:
After viewing all the steps
Show upon completion
Next Slide
Applying Cleaning Products
Ball Game Checks
Feeding Token Dispensers
Fixing Token Jams
• Never use force to fix a token jam
• Unlock and open game up
• Carefully unplug all wires
• If jam is difficult, get a tech
Wrap Up
Now, close the course by clicking the red “X” at the top right of the
window. This will ensure that you get course completion credit.