One to One Meetings To be used in conjunction with the 1st Class HR ‘One to One Meetings’ Management Guide available at www.1stclasshr.co.uk This session focuses the tools and techniques that managers can use to ensure that they have effective one to one (121) meetings with staff. Learning Objectives • To learn how to hold effective one to one meetings • To understand the roles and responsibilities of staff and managers One to one meetings Holding regular, structured 121 meetings with direct reports can be regarded as the most important thing a manager does and the most effective way of improving and maintaining performance. The rationale Strong, consistent performance High levels of trust and respect Strong professional relationship Quality and quantity of communication The basics • There are many formats for 121s. The important thing is that, whatever the format, they have as their goal to encourage performance through regular, quality communication. • What follows is a suggested format which honours the basic principles of a 121 meeting. WASP • Welcome – put your team member at ease • Acquire – review current performance, give recognition of achievements and success • Supply – set revised standards and deadlines for objectives • Part – summarise main points and review plans made 121 Format • Regular – meet at least once per month • Timings – meet for approximately 30 minutes, but adapt the timeframe to suit the discussion • Environment – meet in a quiet and appropriate environment, such as an office meeting room • No Interruptions – switch off phones and don’t allow any interruptions or distractions 121 Format • Listen – this is not the time to stream information, but to allow the employee to talk to you about their thoughts, feelings, actions or concerns • Coach – provide feedback to the employee adopting a coaching style • Record – take notes, this is a professional meeting rather than a chat. Top Tip… Encourage the employee to talk openly to you by starting the meeting with one of the following questions… 1. What do you want to talk about today? 2. What’s on your agenda? 3. So, how are things? Learning Outcomes You are now able to… • hold effective one to one meetings You now know/understand… • the roles and responsibilities of staff and managers Thank you For more information about performance management, including a sample policy and procedure, go to www.1stclasshr.co.uk Or call on 01362 680009.