Welcome to the Tenant Manual for
Silver Cross Health Center Pavilion B, 1870 Silver Cross Blvd.
New Lenox, IL
TABLE OF CONTENTS
WELCOME
BUILDING DIRECTORY
LEASING CENTER
BUILDING MANAGEMENT
BUILDING HOURS – HOLIDAYS
EMERGENCY CONTACTS
EMERGENCY
SECURITY
PROCEDURES
TENANT EMERGENCY CONTACT FORM
ACCESS & DELIVERY INFORMATION
MOVE IN/MOVE OUT POLICIES
THE NEIGHBORHOOD
Handbook is interactive; click on any menu item to advance to that section.
Click on the HSA logo to return to table of contents page.
Quick Links
Building Management
Building Hours
Emergency Contacts
Tenant Contact Form
Incident Report Form
Local Weather
Driving Directions
ABOUT HSA PrimeCare
About HSA PrimeCare
HSA PrimeCare was created in 1996 as a division of HSA Commercial to offer a
concentrated focus on serving health care providers, hospitals and health systems.
Service, experience, knowledge and strength are characteristics of HSA PrimeCare.
We take a long-term approach to the health care real estate process, working closely
with hospitals and physicians to understand their distinct needs, goals and priorities
when designing health care facilities solutions.
HSA PrimeCare partners with some of the leading health care institutions across the
country to design, build, lease and manage first-class medical facilities that address
the needs of today’s patients and their families. We understand that patient care,
comfort and safety are the primary priorities when developing and managing a
medical office building. Our team’s experience in serving physicians, health system
leaders and patients allows us to build top notch medical spaces that meet all
parties’ needs.
HSA PrimeCare is a Chicago-based privately held firm with a portfolio of over
800,000 square feet of medical office and outpatient facilities.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
WELCOME
Welcome
HSA PrimeCare is delighted to have your medical practice as a tenant in the Silver Cross
Health Center Pavilion B.
Our goal, through mutual cooperation, is to make your tenancy a pleasant experience by
providing prompt, efficient and courteous service. This handbook has been prepared for
your reference and convenience. We hope it will assist you in becoming accustomed to
our policies and procedures.
To facilitate your move-in and tenancy at Silver Cross Health Center Pavilion B, please
read through the following, complete and return the information forms to the
Management Office as soon as possible.
In order to properly attend to your needs as a tenant and to avoid confusion, please
designate one person in your company as the contact to the Management Office. All
requests for service, etc. would then be processed through this person.
We extend a warm welcome and best wishes for your continued success at Silver Cross
Health Center Pavilion B and look forward to an enjoyable association.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
BUILDING DIRECTORY
Tenant Directory
TENANT
Advanced Eyecare
Hinsdale Orthopaedic
Partners In OB
Silver Cross Hospital
Southwest Dermatology
Spectrum Eye
Children’s Memorial Hospital
Meridian Medical
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
SUITE
PHONE
110
815-485-2727
200
815-462-1032
210
815-463-3000
150 & 155 815-300-6350
230
815-463-8989
220
815-723-1854
100
815-463-4444
240
815-514-2600
LEASING CENTER
Leasing
Silver Cross Health Center Pavilion B
100% LEASED (At this time)
CONTACT LISTING BROKER
Robert Titzer
HSA Commercial Real Estate
Direct dial: 312.458.4468
Email: rtitzer@hsacommercial.com
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
BUILDING MANAGEMENT
HSA Commercial is dedicated to making your work environment as safe and pleasant as possible .
Please do not hesitate to contact Building Management at:
Phone: 312.335.3555
Fax: 312.332.3563
Address:
233 South Wacker Drive
Suite 350
Chicago, Illinois 60606
The following personnel are available to address your needs:
Margaret Gaca, Senior Property Manager
Direct Dial: 312.683.7255
Cell Phone: 630.561.6471
mgaca@hsacommercial.com
Shelly Zwygart, Property Coordinator
Direct Dial: 312.458.4402
mzwygart@hsacommercial.com
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
Michael Young, Building Engineer
Phone: 630.512.1801
BUILDING HOURS  HOLIDAYS
HSA Commercial is dedicated to making your work environment as safe and pleasant as possible .
BUILDING HOURS
The building is open Monday through Friday from 6:00 am to 8:30 pm, Saturday from
6:00 am to 3:00 pm and closed on Sunday.
BUILDING HOLIDAYS
The Building Holidays observed each year are listed below in order to aid your planning
operations during the year.
New Year’s Day
Memorial Day
July 4th
Labor Day
Thanksgiving Day
Christmas Day
Certain services are not provided on weekends and the holidays listed above.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY CONTACTS
Emergency Contacts
EMERGENCY CONTACTS
All Emergencies
911
Building Management Office
312.332.3555
After Hours Emergencies
312.332.3555
Fire Department (non Emergency)
815-485-2121
Police Department (non Emergency)
815-485-2500
IMPORTANT NOTES
If you call 9-1-1 as a result of a medical emergency, please be sure also to notify building
management with your name, callback number and location.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
FIRE
Fire Warden
Each office shall assign a “Fire Warden”. The “Fire Warden” shall be responsible for the
evacuation of his or her area on all fire alarms. They shall inspect the restrooms and any
other areas to check to see that all employees have evacuated.
“Fire Wardens” are responsible for assisting any handicap persons to the exit. They are
responsible for Informing the Fire Department about any handicapped persons waiting for
assistance.
Upon sounding of the fire alarm, the “Fire Warden” shall:
A. Guide and direct all employees of his or her area to evacuate the building.
B.
Remain calm and promote calmness. AVOID PANIC
C.
Check men’s and women’s restrooms.
D. After all have evacuated, run through office to make sure all have evacuated.
E.
Evacuate building.
F.
If someone is missing in crowd – notify the Fire Department IMMEDIATELY.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
FIRE
Reporting a Fire
When any employee or visitor of the building discovers a fire, he or she must report this at
once. Please do the following:
 Immediately cal the NEW LENOX Fire Department at 911. Tell them, “this is 1870 Silver
Cross Blvd, Pavilion B and state suite numbers, state the nature of the emergency.
 Repeat the Message.
 Proceed to the nearest fire alarm pull box and active the Fire Alarm. It is unnecessary to
activate additional pull box alarms once the horns are sounding.
 Please do not activate more pull boxes.
 Evacuate the building per the Building Evacuation Plan. Close all doors behind you.
Remember
DO
DO NOT
DO NOT
DO
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
Proceed to the nearest pull box and activate the alarm.
At any time try to extinguish the fire without first activating the building fire
alarm system.
Stay in the building just because you do not see smoke or fire. Smoke and
heat can travel extremely fast and trap you in the building
Evacuate the building per the Building Evacuation Plan (see next page).
EMERGENCY  SECURITY  PROCEDURES
FIRE
Building Evacuation Plan
The building shall be evacuated as follows:

In case of fire or evacuation notice, leave the building as soon as possible.

Remain calm and move swiftly.

Exit building using the exit closest to your physical location.

Know two ways out in case your primary exit is blocked.

Should the exits be blocked, proceed to an area in the perimeter of the building
and put a closed door between you and the smoke and heat.

In smoke or heat stay low and take short breaths (through nose) until you have
reached safety.

Before opening, feel every door. Should the door be hot, keep it closed. Fire is
already blocking your way. Find a different escape.

Upon leaving, exit out doors and proceed straight into the building parking lot
about 200 feet from the building – Fire equipment must have access with 200
feet of the building.

Report to your Fire Warden. Stay together – do not stray from your refuge
point.
Please familiarize yourself with the location of all Fire Alarm pull boxes and Fire Extinguishers
so as to eliminate confusion in case of an emergency. In addition to review all emergency
evaluation route plans.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
SECURITY & PROCEDURES
MEDICAL EMERGENCY
If a medical emergency arises, contact the NEW LENOX Fire Department (911), giving them
the building address (1870 Silver Cross Blvd, Pavilion B, New Lenox, IL) and the suite number.
To better prepare yourself for medical emergencies, have access to the individual’s medical
history information (usually held in their personnel file). It may contain vital information
beneficial for use by the medics in treatment of the victim.
THEFT/BURGLARY
Theft prevention requires the cooperation of all occupants of the building. Follow these
simple guidelines:

If you notice unauthorized persons loitering in our around the building, notify
the Management Office at 312.332.3555.

The last employee to leave the work area should be certain that all doors are
locked.
If a burglary does occur, do not touch anything at the scene. Contact the Police at 911 and
call the Management Office at 312.332.3555.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
SECURITY & PROCEDURES
TORNADOES/HIGH WINDS/SEVERE WEATHER
•
One of the most furious and devastating quirks of nature! By learning a few simple
facts and taking the proper preventative measures, you can keep disaster from catching
you unprepared.
•
Before - When the skies look threatening, listen to the radio. The National Weather
Service tracks all weather systems with sophisticated radar and is usually able to give
adequate warning of violent weather conditions. When a watch is issued, listen to
broadcast advisories and be ready to take cover.
•
Take an inventory of all your belongings. In case of tornado or other disaster, this
inventory will be invaluable to you in settling your insurance claim. Make sure you keep
your inventory in a safe place.
•
During - A tornado sounds like the roar of hundreds of airplanes. You'll probably get
warning before that ominous sound approaches. We suggest you listen to the radio
when the sky looks forbidding.
•
Tornado watch means tornadoes may be expected to develop.
•
A tornado warning means a tornado has actually been sighted.
•
Protect yourself in an interior hallway or a lower floor. Avoid structures with wide, freespan roofs.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
SECURITY & PROCEDURES
TORNADOES/HIGH WINDS/SEVERE WEATHER
•
Get under a heavy table or desk if possible. Take cover in small, windowless interior
rooms, on the lowest level or closets or bathrooms.
•
In mobile homes or vehicles, leave them and go to a substantial structure. If there is no
shelter nearby, lie flat in the nearest ditch, ravine or culvert with your hands shielding
your head.
•
After -- Closely inspect your property, including automobiles, for damage. Report any
gas leaks or electrical damage immediately.
•
If your belonging’s are damaged, get in touch with your insurance agent or company.
•
In the meantime, secure your remaining property to protect it from further damage or
theft.
•
Take an inventory of the damage so you can file your insurance claim as soon as possible.
•
Notify your relatives of your safety. Local authorities may waste time trying to locate you
if you don’t send word. Limit your calls to one minute each. Do not tie up the telephone
lines with unnecessary calls.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
SECURITY & PROCEDURES
TORNADOES/HIGH WINDS/SEVERE WEATHER
•
In the event of any damage, notify the Management Office 312.332.3555 and emergency
assistance and help will arrive as soon as possible.
•
After severe weather has passed, assess injuries and damages and contact emergency
services if necessary. If serious safety hazards exist in certain areas and/or severe
structural damage has occurred, partial or full evacuation may be mandated. Follow Fire
Safety Plan.
•
When conditions have been determined to be safe the Fire Department will make an
announcement releasing personnel to return to their work areas.
FLOODS IN BUILDINGS
•
The most important consideration is to eliminate, if possible, all sources of electricity
from the flooded area. If the power switch is accessible, away from the water, switch it
off.
•
If possible, remove all desktop items and close file drawers to limit damage. Evacuate the
immediate area.
•
Building Management will turn off the water source and shut down electrical power as
required.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
SECURITY & PROCEDURES
BOMB THREAT
•
The following procedure is recommended whenever a bomb threat is received in an
office. All such threats will be handled as a potentially dangerous situation with the
safety of employees of utmost importance. Every threat is to be considered genuine and
appropriate action taken immediately. Every employee should be prepared to respond
calmly and deliberately to a threat received by telephone.
General
•
Upon receiving a bomb threat, the individual receiving the call will immediately contact
his supervisor who should then call the NEW LENOX Police Department and Management
Office.
Individual receiving Bomb Threat
•
If a bomb threat is received, it is essential that the individual receiving the call remains
calm and attempts to extract as much information from the caller as possible. This will be
especially true when the caller indicates a wish to avoid injuries or death to others. You
may wish to tell him that the building is occupied by a large number of men and women,
or that the facility cannot be evacuated in the warning time provided. Such statements
may well encourage the caller to provide specific information regarding the exact
location of the bomb, its description, its type and when it is scheduled to explode. A prearranged system of signaling should be established to alert a supervisor, so that when
such calls are received, more than one person will be able to hear the caller. The
following items will prove helpful in obtaining the necessary information:
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
SECURITY & PROCEDURES
BOMB THREAT
Individual receiving Bomb Threat
•
Always remain calm.
•
Do not consider the call a prank.
•
Do not antagonize the caller.
•
Attempt to keep the caller in an extended conversation.
•
Ask the caller to repeat the message, pretend you have difficulty hearing the caller
because of noise, that you have a bad connection.
•
Pay particular attention to the caller’s characteristics of speech, language, accent, manner
and any background noises.
Immediately write down the message exactly as received.
•
Once the call has been completed, immediately notify the NEW LENOX Police
Department at 911 to report that a bomb threat has been received. After notifying the
Police and calling the Management Office, proceed to the Lobby of the Building to
answer any questions the Police may have. DO NOT, unless directed to do so by the
Police, activate any Fire Alarm pull boxes.
•
If you initiate a search of your premises and a suspicious object (package, briefcase or
bundle) is found, do not touch it. If ownership cannot be determined, contact NEW
LENOX Police at 911 and Building Management at 312.332.3555.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
SECURITY & PROCEDURES
BOMB THREAT
•
•
•
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
Should a bomb be located, as determined by the police department, all personnel will be
evacuated from the building. A bomb threat evacuation will be treated basically the
same as a fire evacuation.
After all personnel have been evacuated, no person should walk back into the building
until informed by NEW LENOX Police Department that the premises are all clear.
If your company has a general switchboard operator, the individual most likely to receive
these calls, you may wish to utilize the enclosed Bomb Threat Checklist which is located
on the next page. Keep a supply at your reception desk.
EMERGENCY  SECURITY  PROCEDURES
Bomb Threat Checklist
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
EMERGENCY ACTION PLAN
HSA PrimeCare recommends that each tenant have an emergency action plan in place to help
their employees prepare for and react quickly to a regional emergency, including terrorist
attacks. Below are listed a variety of resources that aid in preparing for a regional emergency.
Department of Homeland Security
www.dhs.gov/dhspublic
Federal Emergency Management Association
www.fema.gov
American Red Cross
www.redcross.org
Center for Disease Control and Prevention Emergency Preparedness and Response
www.bt.cdc.gov
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
General Office Security
SECURITY CHECKLIST
The following is a list of general office security suggestions, which are offered to you as an aid
in establishing your internal security procedures:
 Restrict office keys to those who actually need them.
 Keep complete, up-to-date records of the distribution of all office keys.
 Establish uniform procedures for collecting keys prior to the termination of employees.
 Establish a rule that keys must never be left unguarded on desks or cabinets.
 Require that filing cabinet keys be removed from locks and placed in a secure location
after opening cabinets.
 Prevent unauthorized personnel from reporting a key and receiving a replacement.
 Ensure that a responsible person is in charge of issuing all keys.
 Store keys systematically in a secured wall cabinet of either your own design or one that
conforms to a commercial key control system.
 Insist on identification from repairmen who come to work in your office.
 Clear all desks of important papers.
 When working alone in the office at night, lock the front door to prevent anyone else
from entering.
 Keep the police, fire department and all building security telephone numbers posted.
 Double check to see that all doors are securely locked before you leave.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
Tenant Contact Information Form
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
EMERGENCY  SECURITY  PROCEDURES
Incident Report Form
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
ACCESS & DELIVERY INFORMATION
HSA Commercial is dedicated to making your work environment as safe and pleasant as possible .
AFTER HOURS ACCESS
An access card is required to enter the Building at any time after-hours.
Please contact building management office at 312.332.3555 to request after hours access.
DELIVERIES
Deliveries to the medical office building may be made using the connecting link entrance.
However, no Vehicle shall block any handicap spaces and/or ramps or may be left unattended
for more than 10 minutes without prior approval from Building Management.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
MOVING IN/MOVING OUT POLICIES
The following rules pertain to moving furniture, equipment and supplies.
1.
Clean masonite sections will be used as runners on all finished floor areas where heavy
furniture or equipment is being moved with wheel or skid type dollies. The masonite
should be at least one-fourth inch thick. All sections of masonite should be taped to
prevent slipping.
2.
If moving anything into suite using professional movers, Certificate of Insurance is
required. Contact management office at 312.332.3555 for further information.
3.
If after hours deliveries or pickups please contact management office at 312.332.3555 to
coordinate.
4.
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL
All supply deliveries need to enter though connecting link.
THE NEIGHBORHOOD
The following contains maps and local area information.
Local Weather
http://www.weather.com/weather/right-now/New+Lenox+IL+60451 h
Village of New Lenox
1 Veterans Parkway
New Lenox, IL 60451
815-462-6400
www.newlenox.net
Copy link for map quest directions to our
location - http://mapq.st/TOVRvI
Silver Cross Health Center Pavilion B
1870 Silver Cross Blvd, New Lenox, IL