Job Description and Person Specification (HR5)
Job Description
School/Department:
Library
Post Title:
Reception Support
ERE
Career Pathway and Level:
TAE
MSA
1B
Academic Posts
ERE Category
CAO
Academic
Research
Non-Academic Posts
Teaching
Enterprise
Post Responsible to (and
Level):
Reception Service and Library Environment Manager
Posts Responsible for (and
Level):
None
Education
Development
Job Purpose: To provide a reception service when other Library staff are not on duty.
Key Accountabilities/Primary Responsibilities
% Time
1. Receive and respond to a range of enquiries, using computers and other
equipment, communicating clearly to customers in a courteous manner. Apply
knowledge of established practices and procedures, taking the customers
perceived needs into account.
50
2. Carry out a range of prescribed administrative tasks to support Library policies
and procedures, e.g. card access, the maintenance of statistics and room
bookings and various alarms.
35
10
3. Attend to various types of equipment to facilitate their use by customers and
maintain service delivery.
4. Contributes to service consistency, quality and development by communicating
with team colleagues and manager.
5
Internal & External Relationships:
With appropriate Library colleagues regarding referrals, queries, or procedures and practices.
Liaises with Security staff with regard to matters of Health & Safety, customer behaviour and security.
Person Specification
Qualifications and Knowledge
Criteria
Essential
Desirable
How to be assessed
Qualifications/
Knowledge:
Basic numeracy and literacy
X
Application form,
certificates, CV
X
Application form, CV,
interview
Work Related Experience:
Experience of providing information face to
face and over the telephone
Clerical experience
X
“
Experience of working in an educational
and/or Library environment
X
“
Experience of team work
X
“
Skills, Abilities, Competences and Behaviours
Planning & Organising
Ability to carry out allocated, prescribed tasks
X
Examples at interview,
references
X
Examples at interview,
references
Analysis & Problem Solving
Ability to use initiative to deal with non-routine
enquiries
Communication Skills
Ability to establish customer needs and
provide basic information and assistance
Ability to communicate with a wide range of
people
X
X
Examples at interview,
references
Examples at interview,
references
Other Skills
IT Literacy Skills
X
Application form,
certificates, CV
Behavioural Competences:
Reliability
X
Ability to stay calm and authoritative
X
Behaviour at interview,
examples from
experience, references
A confident and friendly manner
X
“
A flexible, adaptable and enthusiastic
approach to work
X
“
“
Special requirements
Able to cover for others’ holiday and sickness
X
Qualifications and Knowledge
Criteria
Essential
Desirable
How to be assessed
Qualifications/
Knowledge:
Basic numeracy and literacy
Application form,
certificates, CV
X
Work Related Experience:
Experience of providing information face to
face and over the telephone
X
Application form, CV,
interview
Clerical experience
X
Experience of working in an educational
and/or Library environment
X
Experience of team work
X
Skills, Abilities, Competences and Behaviours
Planning & Organising
Ability to carry out allocated, prescribed tasks
X
Examples at interview,
references
X
Examples at interview,
references
Ability to establish customer needs and
provide basic information and assistance
X
Examples at interview,
references
Ability to communicate with a wide range of
people
X
Examples at interview,
references
X
Application form,
certificates, CV
Analysis & Problem Solving
Ability to use initiative to deal with non-routine
enquiries
Communication Skills
Other Skills
IT Literacy Skills
Behavioural Competences:
Reliability
X
Ability to stay calm and authoritative
X
A confident and friendly manner
X
A flexible, adaptable and enthusiastic
approach to work
X
Special requirements
Able to cover for others’ holiday and sickness
X
Behaviour at interview,
examples from
experience, references
Job Hazard Analysis Form - Appendix to Job and Person Specification
Please tick one of the following statements:
This post is an office-based job with routine office hazards e.g. use of VDU (if ticked, no
further information needs to be supplied)
This post has some hazards other than routine office e.g. more than use of VDU

Please tick all those that apply, and put N/A if not applicable
Environmental Exposures
O*
F
C
Outside work
NA
NA
NA
Extremes of temperature (eg fridge/ furnace)
NA
NA
NA
Potential for exposure to body fluids
##
NA
NA
NA
Noise (greater than 80 dba - 8 hrs twa)
##
NA
NA
NA
Exposure to hazardous substances (eg solvents, liquids, dust, fumes,
biohazards). Specify ………………………………………………………….
##
NA
NA
NA
Frequent hand washing
NA
NA
NA
Ionising radiation.
NA
NA
NA
Equipment/Tools/Machines used
Food Handling
##
NA
NA
NA
Driving university vehicles(e.g. car/van/LGV/PCV)
##
NA
NA
NA
Use of latex gloves (note: prohibited unless specific clinical necessity)
##
NA
NA
NA
Vibrating tools ( e.g. strimmers, hammer drill, lawnmowers)
##
NA
NA
NA
Load manual handling.
NA
NA
NA
Repetitive Crouching/Kneeling/Stooping
NA
NA
NA
Repetitive Pulling/Pushing
NA
NA
NA
Repetitive Lifting
NA
NA
NA
Standing for prolonged periods
NA
NA
NA
Repetitive Climbing i.e. steps, stools, ladders
NA
NA
NA
Fine motor grips (e.g. pipetting)
NA
NA
NA
Gross motor grips
NA
NA
NA
Repetitive reaching below shoulder height
NA
NA
NA
Repetitive reaching at shoulder height
NA
NA
NA
Repetitive reaching above shoulder height
NA
NA
NA
Face to face contact with public
NA
NA

Lone working
NA
NA
NA
NA
NA

Physical Abilities
Psychosocial Issues
Shift work/night work/on call duties
##
O – Occasionally (up to 1/3 of time); F – Frequently (up to 2/3 of time); C – Constantly
(more than 2/3 of time) ## denotes to HR the need for a full PEHQ to be sent to all
applicants for this position.