Who is AVG?
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Founded in 1991 – Now $1B NYSE Global Company
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Currently support over 177 Million active users worldwide… And we’re much more than AVG Free!
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First security company to enter the Remote Monitoring and Management space
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We’re devoted to The Channel—AVG CloudCare was developed based on Channel input and feedback
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Much of the SMB management team has Channel roots as MSPs and resellers
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Award-winning technologies
Challenges facing MSPs today
Too many
companies to
work with
Expensive
models to
support
Unhappy Staff
Businesses
moving back into
reactive models
Reduced
Profitability
Why AVG?
• We are all about security – Something that is missing in the MSP
space
• We develop the best products in the industry
• We are passionate about your success
• Aggressive product roadmap to different our partners
• Our unique business offering is extremely attractive to MSPs
• Simple pricing model
Why MSPs are moving to AVG
RMM on its own is not a viable option anymore
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Poor Support from their vendor
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Customers are looking for more in partnerships, more services
#1 reason for migrating off existing platforms
OUR PRODUCTS – You don’t need to worry about AVG
switching 3rd party products year of year costing you money
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Too many products to support – average company deals with 6
different support numbers – reduction in margin
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MSPs are looking for integrated NOC/HD offerings
Lifecycle of a Managed Services Provider
AVG Managed
Workplace
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Monitoring
Management
Automation
Mobility
Reporting
Built-in Ticketing
AVG NOC
Services
AVG CloudCare
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AVG Antivirus
AVG Online Backup
AVG Content Filtering
AVG AntiSpam
AVG Email Archive
AVG Encrypted Email
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Monitoring
Scheduled
Maintenance
Remediation
Problem Management
Reporting
End-to-end solutions for your business
So how can you make more money
with AVG?
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Perform Simple Network Audits
Gain more efficiencies from our leading RMM
platform
Simple deployment reducing time associated with
managing customers environments
AVG’s model to acquire customers
Network Audits:
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Close new business by demonstrating immediate
value to your prospects/clients
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Establish a foundation of trust based on empirical
and actionable data
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Increase your revenue by identifying and addressing
potential trouble spots
Steps to proven value
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Deploy Onsite Manager on your customers network
and let it automatically discover IT assets
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Produce out-of-the-box audit reports
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Review the audit results with prospects and clearly
communicate the value of your services
See All: Network Audits
Hardware
Inventory
Software
Inventory
Site Device
Deploy Onsite Manager
on customer network
Workstation
Windows
Server Health
Health
Run automated IT asset discovery
Network
Services
Site Warranty
Report
Security
Windows
Distribution
Summary
Provision Managed Workplace for proactive
monitoring and management
Produce out-of-the-box audit reports
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CONFIDENTIAL: LPI Level Platforms Inc.
24 x 7 Monitoring , Alerting and Reporting
Monitoring, alerting and
reporting lets you offer
NEW incremental value
to your customers while
increasing your status as
the trusted and informed
advisor.
Comprehensive Automation
Automation allows virtually any process to be executed at one or more sites on schedule, on
demand or triggered by an alert with rich reporting and validation features.
Key Competitive Advantages
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Complete automation sub-system that enables automatic remediation of systems, applications
and devices without a pre-installed agent.
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Remediation can range from simple scripts such as PowerShell to complex, purpose built
executables.
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Automation system can enforce policies at global, group or device level.
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Routine or special purpose executables can be executed with privilege at the device, group or
network level.
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Remediation can be scheduled or launched in response to specific events or conditions.
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Hundreds of tested scripts and other executables are available
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CONFIDENTIAL: LPI Level Platforms Inc.
Mobile Device Management
Benefits
• Offer existing and new clients comprehensive monitoring and management of iOS® and Android
smartphones and tablets, as well as off-network Mac OS X® devices*
• Manage large-scale deployments of mobile devices for your clients that adhere to their corporate usage
and security policies
Resolve Security Issues for Your Clients
• Protect personal and corporate data by remotely locking and/or wiping lost or stolen devices
• Remotely configure devices including standardized implementation of security policies for company and
BYOD smartphones and tablets, such as password rules or permissible apps
• Deliver rapid remediation with the ability to receive and act on availability and security alerts for mobile
devices anywhere, anytime by accessing AVG Managed Workplace on your own smartphone or tablet
NOC Support Structure
Level 1 – RESPOND
- 24/7 Monitoring
- Alert diagnosis
- Priority escalation
- MW administration
- Reporting
Level 2 – RESOLVE
- 24/7 Monitoring
- Alert Diagnosis
- High-quality remediation
- Problem management
- Patch management
- Task based requests
- Priority escalation
- Reporting
NOC Portal
Managed Print - Printers
Uniquely manage printers and support commercial MPS programs
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CONFIDENTIAL: LPI Level Platforms Inc.
Managed Print
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Asset Management
Monitoring and Management of print environments
Firmware updates
Toner level
Page count
Alert you on anything the device wants to tell you
about
Model, manufacturer, serial numbers
Quarterly Business Reviews
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Executive Summary
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Website Monitoring
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Windows Server Health
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Work Completed Summary
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Site Performance
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Patch Status Detail
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Site Health
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Server Health
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MBSA and Patch Summary
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Asset Inventory
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Device Performance
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Site Performance
Open Ecosystem
• Open Platform versus IT service application
• Technology and marketing embraces entire SMB
ecosystem
• Deep web services integration models and tools :
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PSA /Service desk integration and synchronization
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Service Modules for deep 80/20 vendor integration
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Trusted, quality, long term relationships with MSP and
vendor partners
• Support for emerging service models
How Can We Support YOU?
Sales
How do I price out my models?
What is the proper sales strategy?
Which models work, per device, per engagement?
Marketing
Which programs work?
Which vertical markets should I focus on?
Business
What kind of margins should I expect?
What Tech utilization rates should we look for?
Partner Resources
Partner
Development
Manager
Partner Portal
Toll Free
Technical
Support
Live Online
Training
A Total Partnership Solution
Sales and
Marketing
Material
Community
Discussion
Forums
Partner Portal
• Tools
• Marketing Material
• Case Studies
• Training
• Pricing
• Documentation
• Downloads
• Partner Forum
• Whitepapers
What makes a strong MSP offering
NOC
Enablement
Onboarding
Best
Practices
RMM
Sales and
Marketing
Support