DSCI 304
Operations Management
Professor:
Office:
Website:
E-mail:
Harland E. Hodges, Ph.D.
Beatty Center 323
www.cofc.edu/~hodgesh
hodgesh@cofc.edu
Office Hours:
MW By Appointment
1:00 – 2:00 and 4:40 – 5:30
Thurs
3:00 – 4:00
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
School Learning Goals
COMMUNICATION SKILLS: Students will demonstrate the ability, via both written and spoken
word, to effectively present, critique, and defend ideas in a cogent, persuasive manner.
QUANTITATIVE FLUENCY: Students will demonstrate competency in logical reasoning and
data analysis skills.
GLOBAL AND CIVIC RESPONSIBILITY: Students will be able to identify and define social,
ethical, environmental and economic challenges at local, national and international levels.
Students will also be able to integrate knowledge and skills in addressing these issues.
INTELLECTUAL INNOVATION AND CREATIVITY: Students will be able to demonstrate their
resourcefulness and originality in addressing extemporaneous problems.
SYNTHESIS: Students will demonstrate the ability to integrate knowledge from multiple
disciplines incorporating learning from both classroom and non-classroom settings in the
completion of complex and comprehensive tasks.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Course Catalog Description
This course will address planning and control of production and service
operations with emphasis on demand forecasting, design of production
systems, aggregate planning, inventory management, and quality
assurance.
Additional topics will include just-in-time production, cellular
manufacturing, flexible manufacturing systems, robotics, computer aided
design, and quality circles.
Students will use appropriate computer software (EXCEL) to gain
experience with decision techniques.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Required Text
Operations Management,
William J. Stevenson, 12th
Edition
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Prerequisite Skills
MATH 105 or MATH 231
MATH 104 or MATH 216
DSCI 232
MGMT 301
A working knowledge of the following concepts:
. EXCEL
. Descriptive statistics
. Probability analysis
. Binomial probability distribution
. Poisson probability distribution
. Normal probability distribution
. Sampling techniques
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Course Objectives
. To expose students to the operations function of an
organization and the associated management issues
. To provide students with the quantitative tools with which to
analyze operations management issues
. To provide academic experience (including computer
applications) to address these issues
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Grading Scale & Grade Composition
The grade for this course will be evaluated based on the total points
earned out of 400. There will not be a cumulative final examination.
Your grades are posted on the website “Grade Lookup” template.
MC Quizzes
Exam 1
Exam 2
Exam 3
Exam 4
200 points
50 points
50 points
50 points
50 points
A
372
400
A-
368
371
B+
348
367
B
332
347
B-
320
331
C+
308
319
C
292
307
C-
280
291
D
240
279
F
0
239
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Exams
DSCI 304 is qualitative (Chapter material and classroom presentation)
and quantitative (problem-solving course).
The qualitative portion of each examination will approximate 50% of the
examination total. The quantitative portion of each examination will be
focused on examples either directly from or similar to homework
assignments.
Each examination will be thorough and may require the use of computer
software (EXCEL) to assist in solving problems.
A calculator will be useful in the class to check out computerized
formulas for accuracy; however, calculators will be too time-consuming
to utilize in examination situations.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Quantitative Exams
Hodges Stevenson
Exam 1 - 50 points
Project Management
Productivity, Competitiveness and Strategy
Decision Making
Forecasting & Smoothing Methods
Exam 2 - 50 points
Process Selection & Capacity Planning
Linear Programming
Location Planning and Analysis
The Transportation Problem
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
1
3
4
5
17
2
5S
3
7
8
11
12
5
19
8
8S
Exams
Hodges Stevenson
Exam 3 - 50 points
Introduction to Quality
Statistical Process Control
Acceptance Sampling
Aggregate Planning
13
14
15
16
9
10
10S
11
Exam 4 - 50 points
Inventory Management
Material Requirements Planning
Supply Chain Management
17
18
20
13
12
15
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Multiple Choice Quizzes
Questions & Answer word documents from each chapter are posted on
the website. The multiple choice quiz will be 5 or 10 questions worth 2
points each, and come directly from the Q&A documents.
You should read each chapter prior to answering any of the Q&A
questions. After reading the chapter print out each Q&A document and
answer each question. Refer back to the chapter to verify your
answers.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Multiple Choice Quizzes
01
02
03
04
05
06
07
08
09
10
11
13
Hodges’ Lesson
Project Management
Operations Management
Productivity, Competitiveness & Strategy
Decision Theory
Forecasting
Product & Service Design
Process Selection & Capacity Planning
Linear Programming
Facilities Layout
Design of Work Systems
Location Planning and Analysis
Introduction to Quality
Questions
5
5
5
5
5
5
5
5
5
5
5
10
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Points
10
10
10
10
10
10
10
10
10
10
10
20
Multiple Choice Quizzes
14
16
17
18
19
20
Hodges’ Chapter
Statistical Process Control
Aggregate Planning
Inventory Management
Material Requirements Planning
Just In Time & Lean Systems
Supply Chain Management
Questions
5
5
10
5
5
5
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Points
10
10
20
10
10
10
Homework
Homework is an integral part of this course. All homework
assignments are expected and required. Do not pick and choose
which problems you do. Do them all. Timely completion of
homework will reinforce concepts which have been presented in
classroom lectures.
Homework will not be picked up and graded. It will be my assumption
that unless you ask for help that you understand the material. It is your
responsibility to seek help with issues which you need reinforcement.
You will find in your business careers a similar philosophy.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Homework (continued)
If you are having difficulty with lecture material or with a particular
homework problem, you should do the following:
. Review the classroom example
. Visit with me during my office hours or by appointment.
Failure to organize your work (notebooks, computer diskettes, etc) and
keep up on a timely basis with assignments will result in a poor grade for
this course.
You should allow approximately 2 hours of review and/or
homework time for each 1 hour of classroom presentation.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Attendance Policy
You are near the end of your business careers and are expected to attend class unless there is
good excuse for the absence. Two (2) absences are allowed for this purpose. It is not
necessary to explain the reason for the missed class because it is automatically assumed that it
is for a valid legitimate reason.
Please note that CofC excused absences count as an absence. If you have 2 excused
absences and 1 more then you will be dropped from the course, so be sure that absences are
absolutely necessary. You never know when you will be sick or have some other situation that
requires you miss class.
Athletes needing to miss more than 2 classes should see me to determine if
accommodations can be made.
If you miss more than the allowed number above you will be withdrawn from the course.
Caveat: If for any reason there is a protracted illness or emergency which requires more
than 2 absences (supported by valid excuses) considerations will be given to grant a
policy exception.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Honor Code
Cheating in any form is NOT allowed and will be rewarded, at a
MINIMUM, with a grade of F in the course.
If copying is involved, both parties will be judged equally guilty.
You can find the complete Honor Code and all related processes
in the Student Handbook at
http://www.cofc.edu/studentaffairs/general_info/studenthandbook.html
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Make-Up Exams
Exams will not be made up for any reason.
Missed exams will result in a grade of ZERO.
If you know in advance of a legitimate reason for missing an exam you
should discuss this with me. We may be able to work out a solution in
this situation.
Legitimate excuses for missing an exam, which are brought to my
attention after the exam time will be considered; however, my judgement
in this situation will be final and non-negotiable.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Grading Errors
The professor’s judgement with respect to grading exams, homework,
etc. is not debatable in this course.
However, if an error has been made in grading your exam, the mistake
will gladly be corrected.
However, it is your responsibility to detect such a mistake and bring it to
my attention on the day of the exam is returned to you. You forfeit this
right to appeal errors by being absent when the exam is returned, or by
waiting until later in the semester to contact me.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Basic Requirements
Print out a copy of the lecture notes from the College of Charleston
website www.cofc.edu/~hodgesh and bring them to class with you each
day. You should print these 3 per page to allow for notes during each
lecture.
Keep a binder, folder, or notebook for your homework, lecture
presentations, class notes and handouts. Bring it to class each day.
Bring a calculator to class each day and know how to operate it properly.
Keep all of you assignments in an organized, orderly format. Easy
reference to homework may be necessary for timely completion of an
EXAM.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Basic Requirements (continued)
Do all homework assignments. Do not try to guess at which ones are
the most important. Any homework assignment is a potential EXAM
question.
If you use a computer that is not on campus, ensure that the software is
compatible with the classroom software.
You will be using EXCEL and WORD. If you are using EXCEL you may
have to perform an add-in to make sure the classroom software works
properly. You can see the EXCEL Basics lessons on my website to
learn how to do this.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Computer Facilities
The College of Charleston is equipped with state of the art computer
facilities for your use.
The PC Network may be accessed at numerous campus locations.
The Microsoft Office software that will be utilized in this class is available
in all labs.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Disability Statement
The College will make reasonable accommodations for persons with
documented disabilities. Students should apply at the Center for
Disability Services / SNAP, located on the first floor of the Lightsey
Center, Suite 104. Students approved for accommodations are
responsibility for notifying me as soon as possible and for contacting
me one week before accommodation is needed.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323
Ask For Help
If you need assistance, see me during my office hours.
If my office hours are not convenient, I can be available by appointment.
Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323