Kick Off Presentation - Rules
HOW TO USE THE TEMPLATE
 This kick off presentation template is valid for the scoping workshop for DCM with
in RSLAF project
 It is of utmost importance to point out
 The Collaboration model (SAP FrontOffice / Customer  SAP BackOffice)
 SAP’s Solution Manager incl. Issue Tracking function & Collaboration scenario
 The Assessment character of our services
 Identify Risks / Issues regarding DCM/TC
 Define actions / project plan for risk mitigation and issue resolution within this
area
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Scoping Workshop
Data Consistency Management
Kick Off Meeting
SAP Active Global Support
<Kick Off date>
Customer Logo
(if available)
Confidential
Agenda – Kick Off Meeting
A
Introduction round (Customer/SAP)
Kick Off presentation (SAP)

Objectives

Benefits

Methodology

Deliverables
Company overview (Customer)

Business

Organizational units

Summary of known issues regarding Data Consistency Management
© 2011 SAP AG. All rights reserved.
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Agenda – Kick Off Meeting
A
Introduction round (Customer/SAP)
Kick Off presentation (SAP)

Objectives

Benefits

Methodology

Deliverables
Company overview (Customer)

Business

Organizational units

Summary of known issues
© 2011 SAP AG. All rights reserved.
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SAP Team
SAP Technical Quality Manager
<Name>
SAP Team lead
<Name>
SAP experts
<Name> - <Application>
<Name> - <Application> [Back-Office]
© 2011 SAP AG. All rights reserved.
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Agenda – Kick Off Meeting
A
Introduction round (Customer/SAP)
Kick Off presentation (SAP)

Objectives

Benefits

Methodology

Deliverables
Company overview (Customer)

Business

Organizational units
 Additional

information
Summary of known issues
© 2011 SAP AG. All rights reserved.
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SAP FrontOffice – SAP BackOffice
Onsite Team (FrontOffice) – SAP Support & Customer Experts


ISSUES

Business processes &
system landscape
documented
Issue analysis, tracking
and resolution
Provides functional and
technical expertise
RECOMMENDATIONS
SAP Remote Team (BackOffice)
Supported by
SAP Solution Manager
Support
Development
Consulting
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Application Lifecycle Management
SAP Solution Manager Platform
RequireRequirements
ments
Optimize
Optimize
Design
Design
Application
Lifecycle
Management
Build &
&
Build
Test
Test
Operate
Operate
Deploy
Deploy
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SAP RunSAP like a Factory
SAP RunSAP like a Factory prospects to the future &
sets the foundation for smooth operations
■
To identify your project critical success factors
■
To establish appropriate support and actions plan
■
To efficiently prepare the end-to-end operations of your solution
■
To reduce the Total Cost of Operation
Data Integrity?
Automated
Monitoring?
Transactional
Correctness?
Process Integrity?
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Why is Data Consistency Management needed?
WMS
Transactional Data
Master Data
?
ECC
Online
Create Sales Order
CRM
-
CDB
Create Sales Order
Create Sales Order
Customer
Business Partner
Business Partner
Conditions
Conditions
Conditions
Materials
Materials
Materials
Create Delivery
Post Goods Issue
Post Goods Issue
Create Invoice
Materials
Is the data exchanged between the systems as well as the data needed for
correct operation of the business process consistent?
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Period End
Closing
Financial Data
Master Data
Maintenance
Controlling data
Motivation: Domino Effect
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Motivation Business Process Integration
Examples from SAP’s experience:
 Database Crash and last backup some months old
 Inconsistencies between MM and FI after goods movements in some areas with unknown
root cause
 A report has accidentally deleted header data of sales orders from database instead of
internal table
 Data storage in multiple systems using sRFC/HTTP within one business step without error
monitoring and restartability control
 Undetected Interface Errors for several weeks
Missing
data Consistency Management can lead to high costs and
extended production down situations!
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Data Consistency Management Cycle
Process
Design/Training
Prevent
Reconciliation
Strategy + BCC
Detect
Correct
End-to-End
Monitoring
Investigate
RCA + Business
Continuity Concept
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Benefits of Data Consistency Management
Central overview of consistency state for the complete solution landscape
Stabilized coding leading to less errors
Quicker reaction and issue resolution times
Automated monitoring relieving resources of standard tasks
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Scoping Workshop Data Consistency Management
Our approach
… based on your business requirements and operational constraints
Assessment of your
 critical end-to-end core business processes and technical infrastructure
 operation, monitoring and administration procedures
 process and data integrity risks of core business processes
 operation efficiency by aligning your business and IT rollout strategy
Identification of related top issues and areas of concern
 eliminate existing and potential issues for solution
Our deliverables
Analysis and description of
 the core business processes and solution landscape
 the system landscape and related interfaces
 the issues and recommendations to be applied
Detailed project plan to address identified issues and recommendations and to optimize the daily
operation of your solution
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Deliverables of Data Consistency Management
Detection
Prevention
End-to-End Consistency Check Reports
Review of the Process Design
Transactional correctness check
Setup Monitoring & Exception Handling
End User Training of correct system usage
Provide Best Practices
Application specific reports
Generic check reports for SAP and non-SAP
Business Process and Interface Monitoring
Common consistency check reports
Custom consistency reports
Interfaces
Correction
Investigation
Root-Cause Analysis to determine the
origin of the inconsistency
Correction Reports
Data Consistency Toolbox
© 2011 SAP AG. All rights reserved.
Determination of the Business Impact
Check the availability of a Fall-Back Scenario
Documentation of Business Process Fallback
Scenarios
Data Consistency Toolbox
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Methodology – Application Interviews (Example)
SAP CRM
Document Core Business Process
Understand the customer’s business
 Industry sector, size, primary business function
 Role of SAP software
Identify and prioritize core business processes
 Document process flow
 Identify critical steps
Create Sales
Order
Create Sales
Order
Receive Delivery
Information
Create Delivery
Withdraw Material
Post Goods Issue
WMS
Gather detailed information for each step
 Enhancements
 Interfaces, technology, criticality, consistency
 Required master data
 Required dependencies for transactional data
 Leading systems
SAP BW
Identify issues and requirements
 Description
 Priority, type
 Business impact
© 2011 SAP AG. All rights reserved.
SAP ERP
Extract Sales
Data
Confidential
Create Invoice
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RSlaF Deliverables
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Agenda – Kick Off Meeting
A
Introduction round (Customer/SAP)
Kick Off presentation (SAP)

Objectives

Benefits

Methodology

Deliverables
Company overview (Customer)

Business

Organizational units

Summary of known issues
© 2011 SAP AG. All rights reserved.
Confidential
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Thank You!
< Team Lead Name >
< Contact Data >
SAP Active Global Support