BUSINESS
MANAGEMENT
ESL 5
Presenter: Hwang, Mi Hyun
Instructor: Lyra Riabov
PRESENTATION DISCUSSION POINTS
 Management Functions
 Leadership Styles
 Characteristics of Management Styles
 Decision Styles
 Interview of a manager
What is Management?


Management is a team of managers
who are in charge of the organization
at all levels.
Four Basic Functions
• Planning
• Organizing
• Directing
• Controlling
Management Functions
Planning
Controlling
Organizing
Directing
Leadership Styles

Autocratic
Authoritarian/Hierarchical

Participative
Free Flow
Communication/sharing
decision

Laissez-Faire
Hands Off/Consultant
Characteristics of Management
styles
D
DOMINANT
MANAGEMENT
STYLE
Make
decision
rapidly
Characteristics  Interested in
results

EuroAmericans
 White males

People,
Cultures
I
INFLUENCERS
Verbal
 Good at
influencing
and
persuading

AfricanAmericans
 Hispanics
 Women

C
CAUTIOUS
Do not make
quick decisions
 Avoid
confrontation
 Think before
speak


Asians
S
STEADY
Hang in
there
 Good team
players

Native
Americans

Decision Styles

Individual Decision
Style
•
•
•
•

Analytical
Conceptual
Directive
Behavioral
Six Steps in the
Decision Style
Individual Decision Style
ANALYTICAL
CONCEPTUAL
Hierarchical
Uses Much Data
Problem Solving
Creative
Optimistic
Initiates New Ideas
DIRECTIVE
BEHAVIORAL
Productive
Verbal
Uses Rules
Supportive
Empathetic
Wants Affiliation
Six Steps in the Decision Style
Step1
Define
Problem
Step2
Step3
Define
Expectation
Gather
Data
Step5
Step4
Step6
Choose
the best
Alternative
Evaluate
Alternatives
Develop
Alternatives
Interview of a manager
 About Follett Corporation
 Vision, Mission, Values
 Interview of a manager
 Leslie Coughlin
Manager of SNHU Campus Store
About Follett Corporation



Vision: Empowering Education.
Mission: Follett's mission is to be the
leading provider of educational solutions,
services and products that empower
schools, libraries, colleges, students and
life-long learners.
Values: Customers, Innovation, Honesty
and Integrity, Teamwork, Employees
Interview of a manager
1. How many employees are
you responsible for?
2. What is your market? Who
are your costumers?
3. When was your company
established? How long
have you been here?
4. What qualities do you think
make a good manager?
Interviewer
Leslie Coughlin,
Manager of SNHU Campus Store
5. What is the overall goal of
the business?
Interview of a manager
6. What out of four functions:
Planning, Organizing,
Directing and Controlling do
you spend most of your
time?
7. What is your leadership
style if you choose from
dominant, influencer,
cautious, or steady?
Interviewee
Claire, Sophea, Andrew
8. Which leadership style do
you prefer?: Autocratic,
Participative, or Laissezfaire
Summary

Definition of management

Four Management Functions

Three Leadership Styles

Four Characteristics of Management Styles

Characteristics of Decision Styles

Six Steps in the Decision Process
References



Management Functions
Leadership Style
Six Steps in the
Decision Process
Arden, Marianne Mc Dougal And,
“Management,”
BUSINESS CONSEPTS FOR ENGLISH
PRACTICE
Heinle And Heinle, 1993

Characteristic of
Management
What Is a Good
Manager?
Vetrano, Joni, Et Al, “Management,”
TAPESTRY: LET’S TALK BUSINESS
Heinle And Heinle, 1995

Corporate Culture
Dr. James D. Boulgarides of the
California State University

Follett
www.follett.com

Interview of SNHU
Campus Store Manager
Interviewer: Leslie Coughlin
Interviewee: Claire, Sophea, and Andrew
